Hi @filipekinder,
Can you please download the Microsoft Troubleshooter program here:
https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d
Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Installing.
After that, please try again with the spacedesk driver installer.
Hi @plaurits,
Could you please try the following work around:
1. open your iPad Viewer -> Settings -> Rotation, then switch it OFF
2. you might also have to switch the display orientation in the display settings in your primary machine in case it’s still flipped upon connect
3. connect the iPad Viewer app then on your primary machine, open the spacedesk Driver Console window -> click the connected client underneath Network -> Connections Active, then on the right panel, click the Videowall tab and uncheck the Flipped Display (for mirroring) box.
Hi
I was just trying out this program in order to use my ipad (in landscape mode) as second monitor for my windows 10 PC.
Connection comes up fine, but ipad is showing the PC screen upside down, e.g. process line on top.
I switched my ipad upside down.
More importantly when you press e.g. below icons on process line nothing happens
1. File explorer
2. Task Manager
3. Teamviewer
See attached screenshot from ipad.
Any suggestions?
Peter
Hi @ourlove,
Thank you very much for the feedback.
Now I see that you are using a public wifi.
Connection over a wireless network through a router (especially public wifi) can cause a slow performance and unstable connection.
We are glad that you fixed the issue by connecting over a Mobile Hotspot network.
A direct network connection is recommended in order to achieve a good performance and prevent connection lost issue.
FYI: We are currently working on the performance improvement of the spacedesk e.g. USB cable support for Android and hardware accelerated image encoding which will be available soon.
Hi @kemikalelite,
Thank you very much for sending the diagnostic logs.
We are currently investigating it. We have tried in our Windows 10 v22H2 but so far we cannot reproduce the issue.
Looks like the spacedeskService is hanging on your side. Can you quickly try to forced stop it via task manager, just open the task manager then find the spacedeskService.exe and right-click “End task”.
Then run services.msc, find spacedeskService then try to manually start it.
Then let us know your result. Looking forward to your feedback.
The spacedesk status shows as OFF in the control tab and in the lower left corner of the console window.
If I change the switch to ON it changes back to off on its own when I reopen the window.
If I check “Automatically start at system boot time” the option immediately disables itself.
The spacedesk icon is not showing in the system tray next to the clock.
spacedesk is not detected on either of my two android devices.
I have already tried uninstalling, rebooting, then reinstalling with no improvement.
It was working fine before this week but the only changes to the computer are routine windows and nvidia updates.
I do not have Nvidia game capture or any other incompatible software or security products that are listed.
I have attached the diagnostic log zip.
Windows 10 22H2
Server Version 1.0.49
Android client version 0.91.1
Hello developers.
Unfortunately, I had a very noticeable lag when I turned off the Videowall mode, and setting the network to private didn’t work either. Even disconnects are more frequent after doing what you said.
However, I read in the manual that you can connect using the PC’s mobile hotspot, and I tried it with good results and no disconnects so far. So I think it should be that my network is unstable and the spacedesk is disconnected (because I am using the campus network).
My experience using spacedesk these days is very good (except for a slightly obvious delay, since I mainly use spacedesk to read documents, the impact is not particularly large, but it would be better if the delay problem can be solved), if there is a problem in use I will continue to give feedback and look forward to your continued updates!
Well, unfortunately, this happened again very quickly.
I will describe the situation in detail again. When the iPad is connected to the spacedesk, it may be disconnected after a few minutes. At this time, there will be no prompt message, because the spacedesk screen on the iPad will not change, but the spacedesk has been disconnected. When I want to move the mouse to On the iPad extension screen, I found that I couldn’t move it, and then I realized that the spacedesk was disconnected. This is very frequent.
Hopefully this time I can send the spacedesk diagnostic logs you need.
The diagnostic logs are in the attachment.
Hi @ulsaks,
Thank you very much for the inquiry.
We also received your email inquiry regarding SDK.
We will contact you by email in the next few days.
Hi @shaft,
For the “Hide Task bar icon” behavior, this is expected.
This is how we designed it at the moment, so user can notice if there’s an active spacedesk connection (in case of unauthorize connection)
This setting will not be saved, once you reboot your primary machine you have to set it again upon machine start up.
As for the disconnect issue, could you please send us the diagnostic logs for this issue?
Just follow the steps below:
– Open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and wait for the disconnect issue to happen
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @ourlove,
Unfortunately, the zipped folder you sent does not contain spacedesk diagnostic logs.
Please follow the steps below:
– Open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and wait for the disconnect issue to happen
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Since the compressed package exceeds the attachment space limit, it can only be placed here:https://we.tl/t-3aCW9FSUkT
Hello,
I have two problems with SpaceDesk.
First one:
I have latest update SpaceDesk on my PC and my Android device.
I have latest NVidia driver, and latest Windows 10 update.
I have no errors on my primary machine.
My Android device is clean, after factory reset.
After random time it shows error and disconnects:
“Disconnected by server error
Error Code: 2-5-6-5-4-5-6-4-5
Error Info: 0-5-8-9-6-5-8-6-5
Connected time: …”
After this error, device is not reconnecting and i have it in my PC Case, so i have to unscrew it, and press ok button on that error, than reconnect it manualy.
In log i have errors:
[14052] Error 11 (invalid parameter) in function AudioGraph::CSonicMapper2Module::LazyInit
00000119 13:04:46 [14052] Error 16 (unavailable resource, function or feature) in function AudioGraphSettings::CRegistrySettingsRepository::ReadSetting
00000028 13:04:46 [14052] Error 14 (resource or object not found) in function AudioApplication::ExtractInfosFromAudioSessionMonitor
00000029 13:04:46 [14052] Error 11 (invalid parameter) in function AudioGraph::CSonicMapper2Module::LazyInit
00000030 13:04:46 [4792] AL [4792:5740]:ALWindowHidden::DisplayMonitorAssignmentEnumerate failed! EnumIdx:0
00000032 13:04:46 [14052] Error 11 (invalid parameter) in function AudioGraph::CSonicMapper2Module::LazyInit
00000033 13:04:46 [4792] AL [4792:5740]:ALPnpDevice::Destroy error already closed!
00000034 13:04:46 [14052] Error 16 (unavailable resource, function or feature) in function AudioGraphSettings::CRegistrySettingsRepository::ReadSetting
00000037 13:04:46 [14052] Error 14 in function DataSystem::GetProductDesc: Product infos not found
Second issue:
After every PC restart i have to make Hide Task Bar icon to stop showing it in start bar.
Hi @georelle,
Did it all turns black upon connect? Or only after a certain time?
If yes, how long before all the displays will show black screen?
Could you please try with the most recent spacedesk Driver v1.0.49 from the website and check if the issue is still happening.
If it happens, please send us the diagnostic logs of this issue.
Please follow the steps below:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewers and wait for the black screen issue to happen
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi,
Many thanks for the reply.
i tried to disconnet the touch and plug in a keyboard and a mouse instead, but in fullscreen, the cross always shows up. That mean that in fullscreen their is no way to hide the cross, or i miss something (except disable the touch feature) ?
Thank you.
Bastien.
Hi @lort0m,
For now, you can try 2 things:
1. USB Tethering connection
If your phone supports USB tethering, you can try to establish a private network connection via USB tethering and connect spacedesk over it.
For instructions, please check the Performance Tuning -> Network Bandwidth -> USB Tethering chapter in the user manual.
2. Android Debug Bridge Cable connection
For instructions, please check the Performance Tuning -> Network Bandwidth -> Android Debug Bridge Cable chapter in the user manual.
https://forum.spacedesk.netuser-manual/
FYI: Native Android USB cable connection is not yet supported.
But will soon be available in the next few months.
Hi @takaki,
Unfortunately, we cannot view your attached image, it exceeds the allowed file size..
Could you please try to switch off the auto rotation in your spacedesk iOS Viewer settings before connecting to your primary machine.
The chromebook cannot connect to the primary machines hotspot an error comes up and says out of range (even though they are next to each other in real life)
Hi. Since i had to re install Spacedesk theres a black border round my extra Tablet screens. im computer illiterate so any advice would be greatly appreciated. Thanks in advance
Hi @lort0m,
Thank you very much for sending the diagnostic logs.
Could you please check if you can add spacedesk or C:\Windows\system32\spacedeskService.exe on your Avast Firewall setting’s exception list to allow incoming and outgoing connection.
Then try again if it will fix the spacedesk discovery.
When I connect my iPad mini6 with my MSI notebook, the display on my iPad turn upside down, how to fix it?
Hi @bastienbaba,
The “X” button found on upper right corner of windows viewer when in full screen mode is currently intended for Windows (Surface) tablet that don’t have keyboard attached and no way to exit from full screen mode.
We will improve this feature very soon.
In case you want to disable it, we can only suggest 2 things:
– only maximize the spacedesk viewer window instead of full screen mode, OR
– if you are not using the touch feature, maybe you can disable it in viewer’s Functionality settings (temporarily), if you want to go to full screen mode.
Hi @marulo77,
Can you please send us the screenshot of the viewer app showing the corrupted display and the diagnostic logs of this issue:
Just open the spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the corrupted display issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi,
juste one question :
Is it possible to hide the cross [x] on the the viewer when it is on fullscreen ?
thank you.
Bastien
Hi @lort0m,
Unfortunately, rar file is not allowed while the zip file exceeds the allowed size.
Could you maybe try to split the contents of the diagnostics into 2 folder and just upload 2 zipped folders.
Or maybe upload the zip file in the dropbox or other file hosting services and just send us the download link.
Hi @noddy,
Could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the black screen issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @umut-atakul,
Unfortunately, the file exceeds the allowed size.
Could you maybe try to split the contents of the diagnostics into 2 folder and just upload 2 zipped folders.
Or maybe upload the zip file in the dropbox or other file hosting services and just send us the download link.
Hi @password23,
Yes, the adapter is hidden until you connect successfully to a viewer.
Download link for only spacedesk Graphics Adapter is not possible. All spacedesk drivers are bundled in one installer package.
It seems that the problem is in network discovery.
Could you please check the following:
– Do you have third-party firewall/antivirus software?
If yes, please make sure that spacedesk/spacedeskService is in the exception list for incoming and outgoing connection.
– Is your current network profile Private or Public? If it’s Public, please switch to Private.
– Is client/WiFi isolation enabled in your Wireless router settings?
If yes, please disable it. This setting prevents direct communication between connected computers/devices.
For further assistance, please refer to the Troubleshooting – Network Connection chapter in the user manual.
https://forum.spacedesk.netuser-manual/
If the suggestions above did not help, could you please send us the diagnostic logs of your primary machine.
Just open the spacedesk Driver Console by clicking the spacedesk tray icon in the task bar or by start menu then search.
Go to Diagnostics and click Save All Information button.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
I use a Windows 10-based media center in the hi-fi listening room, which is equipped with an excellent sound card. I removed the touchscreen monitor that was originally connected by cable and now I can control the media center conveniently and wirelessly from the sofa using an Android or an Apple iPad iOS tablet. Works stable and problem-free. However, the apps on the tablets mentioned have a major weakness: if they are active, the tablet no longer goes into hibernation mode, so the display is constantly on and drains the battery in no time. The apps doesn’t offer an option to disable the implemented sleep prevention, which is bad. I also tried the default Windows screen-off. Even if the tablet screen is darkened as a result, the energy consumption of the tablets seems to be as high as they are, because they cannot go into hibernation mode
to reduce power consumption. If the developers have built the missing setting options into the apps, they get 5 stars from me!
Hi @fuels,
Can you tell us which device has this error code? Is it the spacedesk Graphics Adapter?
Could you please try to stop-start the spacedesk server via spacedesk Driver Console window then try again with spacedesk.
If the suggestion above did not help, please send us the diagnostic logs.
Just follow the steps below:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the display off issue + error code 31 in device manager
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi there,
I connect on the same wireless and check the IP manually. I extend the screen options and when I move the mouse right side behave like there is an extended but doesn’t show the mouse arrow.
I add the diagnostic report.
Thank you
Hi @victor-lois,
Could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app to reproduce the display off issue
– then switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Well, when I want to connect my laptop (windows 10 Pro) to my PC (windows 10 Pro), the laptop shows “Connected – Display OFF”. I do not know what is the reason for this error but I have tried uninstalling the application and installing it again and it does not solve it. What can I do to fix it?
I wait for the answer
Translated by Google Translate.
Hi @mdc42,
1. Yes, touch screen feature is supported in the current spacedesk version.
2. Yes, spacedesk supports multiple viewer connections (except when connecting via spacedesk HTML5 Viewer).
3. Not exactly the app, one of the main factor that affects the performance is the network connectivity. If spacedesk is connected over a slow wireless network, then it will result to slow performance.
The ideal spacedesk connection should be over a wired network, please check the performance tuning chapter in the user manual for various suggestions on how to improve performance https://forum.spacedesk.netuser-manual/#item_505.
FYI: Native Android USB cable support will be available soon.
Hi @pidul,
Thank you for sending the logs.
Could you please check in the Windows display settings if there’s a detached second display and just attach it by selecting Extend or DUplicate underneath Multiple displays dropdown menu.
If there’s no detached display, do you maybe have Nvidia ShadowPlay/In-game overlay/screen recording enabled in your Nvidia Geforce Experience settings?
If yes, please disable it (maybe reboot afterwards) and try again with spacedesk.
Hi Lea,
The issue is fixed.
Although I don’t know why this happens, I can provide all the information I have to better state the issue and maybe it will help us address the problem.
I used my laptop (i7-6700k plus NVIDIA P5200, CLEVO P770DMG) as the host machine, only one screen (LG 34′ Ultrawide 144Hz) was used, the internal screen from my laptop was disabled. Then, I used my iPad pro (I believe it is 2019 version) as the extension screen, which doesn’t have any problem from the beginning to the end. Then, I used my iPhone X as my second extension screen. At the beginning, it successfully conntected, but after I quitted the APP, and came into again, the APP in iPhone didn’t show any host machine. Even I used another laptop as the host machine, the iPhone didn’t show anything (neither first nor second laptop), while the iPad showed both host machines. However, when I used HTML5 to find the hose machine, it can succeed to connect in the Safari of the iPhone.
Recently, I change the graphic card in the first laptop from P5200 to 970m, DELETE ALL GRAPHIC DRIVERS and REINSTALL THEM. The iPhone shows the host machine. During the duration from the failed time till now, I ONLY change the drivers. So, I think it is due to the graphic drivers. However, one thing doesn’t support this conclusion is that I also used another laptop (second host machine), but the APP on iPhone cannot find that neither. After I reinstall the driver in my first laptop, the second laptop magically shows in the APP on iPhone too.
I don’t quite understand why the driver on first laptop can also affect the second laptop? Is there anything hooking some configuration file in iPhone and it affect the whole local network?
By the way, thank you for making this convenient and great software.
Hi!
Hust playing with the wall-settings. I have a Windows-client connected to the Windows server BETA 1.0.48, enabled wall and assigned the client to the wall.
It’s very hard to position a rotated client with fullHD into a UHD wall. You always have to switch between Control>Wall and Client-settings to get a feeling of “where I am” and “what to change”.
What I’d prefere is a detachable wall-preview window so I can have my focus on the client-settings and see the preview updating on a window next to the numbers. That would reduce the need for switching menus and speed up configuring walls immensly.
With a separate wall-preview-window, which could be scaled for better detailed view, it would be great to be able to position clients by drag&drop directly inside the wall-preview. This actions should include at least moving the client, but could also have a scale- and rotation-option.
If this preview could have a background-image, which a user can load from a file (BMP, JPG, PNG or something like that), then this image can be used as a helper layout to find the positions faster.
Because drag&drop inside a scaled preview can not be that accuate, the final pixel-corrections will be made inside the input-fields. But for a fast setup a mouse-tool would be great.
I hope this is possible and will find its way into the next release.
Thanks
Gralf
HI! i have same problem too, “Conected – Display OFF” on my phone screen.
and i’m done downloading your Dropbox link
i hope you can help me to FIX the problem
i attach my zip file below
Hi @kiryhaver,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @dmutro,
If your primary machine is Windows 10/11, could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and switch to extension mode and wait for the screen flickering to happen
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Дізнавсь недавно про цю програму, працює добре. Але чомусь не хоче працювати з розширенням екрану(проблема- мигають два екрани, також пробував на телефоні також мигає), а дублювати на два екрана робить добре. (Ukraine)
I recently learned about this program, it works well. But for some reason it does not want to work with the screen extension (problem – two screens are flashing, I also tried it on the phone, it also flashes), but duplicating on two screens works well.
Hi @bruno-lima,
Thank you very much for reporting.
Yes, we are aware of this issue in spacedesk Windows Viewer.
Currently, only Android viewer can detect a Network Connection Lost event.
We will soon implement the same thing in our spacedesk Winddows 7 Viewer app only (On Windows 10 Viewer from Microsoft Store, it will not be fixed anytime soon).
Hello,
I have a problem with SpaceDesk Viewer running on a Windows 10 machine.
Whenever the server unexpectedly looses it´s network connection, like if I unplug it´s network cable or something goes wrong in the network, the clients do not recognize that the connection has been lost. This way the clients get stuck with the last received image for hours, until I manually disconnect the client and reconnect.
I tested this with an Android client and it worked fine, a few seconds after removing the server´s network cable, the Android clients automatically detected that there was no connection anymore and started trying to reconnect again.
Appreciate any help.
Best regards,
Hi @vule,
Thanks for the logs.
For clarification, aside from random disconnect issue, you also experienced a display off issue?
And this happened after the random disconnect then auto reconnect event, right?
FYI: When spacedesk is connected, then you switched the Diagnostics ON then the viewer will be temporarily disconnected (as you observed by the “disconnected by server” error message) because switching Diagnostics ON involves restarting of spacedesk SERVER.
After updating to Windows 11 22H2, Spacedesk Viewer from Windows Store crashes when trying to open it.
Event viewer shows the following error:
Fauting application name: spacedeskAppUWP.exe, version: 0.0.0.0, date timestamp: 0x609e59c2
Fauling application module: Windows.UI.Xaml.dll, version: 10.0.22621.382, date timestamp: 0x9af156ee
Exception code: 0xc000027b
Fault offset: 0x000000000084f1a0
Fauting Process ID: 0x0x4B7C
Fauting Start Time: 0x0x1D8CDEB59FE001A
Fauting path: C:\Program Files\WindowsApps\datronicsoft.spacedesk_0.0.23.0_x64__aa4z72nd5cmx4\spacedeskAppUWP.exe
Fauting module path: C:\Windows\System32\Windows.UI.Xaml.dll
Report ID: cf1a4c4f-5f44-435f-9e35-f38af9e117a3
Fauting complete application name: datronicsoft.spacedesk_0.0.23.0_x64__aa4z72nd5cmx4
Fauting application ID package: App
Hi @serhii
Thank you very much for sending the diagnostic logs.
During Display Off in the Viewer app, could you please check in the Windows Display Settings (of your primary machine) if there’s a detached secondary display?
Then please attach it by switching it to Extend or Duplicate.
For assistance, please check the Configuration and Settings -> Windows PC (Primary Machine) chapter in the user manual https://forum.spacedesk.netuser-manual/#item_470.
Hi @vule,
Does it disconnect even with continuous screen update in the viewer app? Or only during idle time?
For further analysis, could you please send us the diagnostic logs of this issue?
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and wait for the disconnect issue to happen
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @mrjtrix,
New spacedesk Driver 1.0.48 for Windows 7/8.1 is now released.
Please try it and let us know if it fixes the issue.
Looking forward to your feedback.
Hi @edgardo-p-lugo,
Could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi,
thank you for this nice tool. I do some experiments with a lot of physical and virtual screens for building a big flight-simulator that uses a lot of views and clients (PC’s). So far spacedesk works very fine, fast and stable ! I am very surprised.
Can I overrun in the spacedesk viewer (Windows 10 App) the custum resolution over the native resolution for a physical display that is attached to the client ? I have a client with a physical multi-screen setup of 3×3 screens (each 1920×1024) an want to use (and expand) the viewer with a custom resolution of 2048×2048 for example. Upscaling within the viewer over 9 screens works fine but i want to use a higher resolution for the viewer to see more details, but it is limited to the max resolution of one of the native displays.
