So, I have a PC with two GPU’s. A RTX 3090, and an intel 770. Space desk is using my rtx gpu to encode, which i also use for gaming, so i’m losing out on performance due to it. Is there a way that we can select which gpu does the encoding?
Use case at the moment is I play a game that has an overlay available, i use the overlay on my second monitor (Now a laptop running Spacedesk) and game on my primary monitor.
Hello,
I have a strange issue whereby the primary IP that is shown on the client’s Spacedesk Viewer shows green and then changes to red, during startup of the computer that runs the Spacedesk Driver Console.
I leave the client machine on, then reboot the server machine. During startup, while looking at yher Spacedesk Viewer on the client machine, I see the IP address of the server machine is showing in green to denote a successful connection. While the startup continues, the IP address of the server machine changes to red. I can ping the server from client without any problems and I did read elsewhere that Spacedesk client checks for a connection using a bog standard ping. That begs the question “Why can I confirm connection with a manual ping but Spacedesk cannot?”
After trying lots of different things, I realised that after restarting the Spacedesk service on the server machine, I could see the server’s IP at the client side being shown in green again! Alternatively, turning off Spacedesk Driver at the Spacedesk console of the server machine and turning back on has the same effect.
I carried out another test and restarted the server machine but disconnected the docking station (a Dell D6000 dock) and this time, the IP address of the server showed in green all the time! Once I reconnected the Dell D6000 dock, the IP address turned red and disconnecting would cause it to turn green!
I cannot understand this and I will be interested to know why I can ping the server from client via the Command Prompt, but SpaceDesk Viewer on the client machine fails to do so, unless the Dell D6000 docking station is disconnected. Of course, there are various workarounds via scripts and use of eventing software but this is something that is baffling me and I hope someone can help.
In the log file I do see “EXCEPTION: SCNetworkInterface.Enumerate – Index was outside the bounds of the array” which could be pointing to a bug in the code. Perhaps the code has enumerated the network adapters during startup and finds my wifi adapter only (since the Dell Dock is yet to be initialised). Later on, during the startup process, when the Dell Dock has been initialised, a new network adapter (Dell Giga Ethernet that’s part of the Dell docking station) is detected but Spacedesk has already enumerated a table of 1 network adapter earlier and tries to access this new Dell Giga Ethernet as the second item in the array but of course, this results in an index out of bounds error.
Please can you forward the above information to the engineers for their perusal?
Thanks in advance,
Servus, what was the Solution you had done ? still here with the same issue ?
thx
franco
Hi @mamesuke,
Sorry, can I ask you to try again in Google Chrome by doing the following: click on the three dot menu on the top right side of the browser, select “Cast, save, and share” then click on “Save page as…”
If you still encounter an error, please post it on your next reply. As to the first error you encountered, we are currently looking into it and will get back to you as soon as possible.
Thank you.
Hi Mamesuke, as i wrote, did the HTMl5 on the Windows maschine where the Spacedesk is installed. Sorry to say no luck ……
thx
franco
Good Morning,
same issue hier, MacOS Ventura 13.6.9 connect to Windows 10 Pro ( Spacedesk Version 2.1.23)
No access . If i run html 5 on Windows Desktop, same did not connect.
🙁
any advice ?
thx
Franco
Hi @dweaver, @tm_beetle, @a-szwajkajzercrlf-pl, @fer_srm,
we have managed to reproduce the issue with a Samsung Galaxy S24 device that had spacedesk installed after its first bootup. The issue was also present in similar screen-sharing apps. The solution for it was to do an Android system and security patch update. Afterwards, we were not able to reproduce the issue anymore. Let us know if it fixes the issue on your side.
Hi @xium,
Have you tried using other devices as your viewer to see if the issue also happens there?
Also, for further analysis of the issue, please send us the logs of your server machine by opening the spacedesk Driver console and clicking on Diagnostics then follow the steps below:
1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app with your S9 FE+.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post.
If the file size exceeds 512 KB, you may upload it to Dropbox then include the download link on your next reply.
Thanks!
Thought a direct connection would be faster, full-screen video is choppy and audio oft bugs out. There is also just a general lag from just using a browser. Same, and worse, over wi-fi.
I have tried different resolutions, native, original on connected device, those that are deemed appropriate for the tablet.
I have tried different cables, tried updating drivers etc.
It appears most users are having an exceptional experience.
Anything I can do? Please help.
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該主題由
Xium 於 4 days, 2 hours ago 修改。原因：Typos/communication error
Seems to be a configuration error on the server hosting the viewer app. In the browser console, there’s an error during connection:
Refused to connect to ‘ws://192.168.1.204:28252/’ because it violates the following Content Security Policy directive: “default-src ‘self’ ‘unsafe-inline’ https:”. Note that ‘connect-src’ was not explicitly set, so ‘default-src’ is used as a fallback
Happens in different browsers all the same.
Dirty workaround is to save the viewer page to the local hard drive and load it from there. Incorrect CSP is not applied then, and it works, although with some minor glitches.
I had the same issue with my Lenovo Tab P11 Pro Gen 2, and I solved it by going into USB Preferences and switching from ‘File Transfer’ mode to ‘USB Tethering’ mode. This fixed the connection issue for me.
Hi @coffinasf,
please send us the spacedesk diagnostics of this issue.
Open spacedesk Driver Console and go to Diagnostics (please see attached screenshot).
Follow the collection steps and send us the generated (compressed/.zip) folder.
In case the folder size exceeds 512KB, upload it in Dropbox/Google Drive/One Drive/etc. and send us a download link.
Hi @getor22,
if you have HDR or 10-bit pixel format enabled, please disable it in Windows display settings or in the graphics adapter (e.g. Nvidia or AMD) control panel.
Both features are not supported by spacedesk.
For further details, please refer to our user manual topic “Windows 11/10 Known Issues and Unsupported Features” (https://manual.spacedesk.net/Windows1110KnownIssuesandUnsuppo.html).
How startup every time with sytem display setting on duplicate. The startup keeps resetting on extending my screen and then duplicating my screen which needed to enable it appear on my client viewer from server client. How do startup on duplicating screen? Do use cmd or batch file
Today I tried to connect to spacedesk on the local computer but it didn’t work. It worked before, for a long time, but now I can’t make it connect.
Windows 11, connecting from a browser client (just waits for some time and turns the page red: Could not connect. Connection Timeout. Make sure your Server-IP is correct) and from spacedesk VIEWER (Cannot detect Server!)
Updated the driver from the spacedesk console.
Restarted the computer.
Double-checked the IP address in the web client and the console.
Checked Windows Firewall exceptions; both spacedesk and spacedesk service are enabled.
What else could be wrong?
Ran the diagnostics, logs are attached as described in console.
Pls help!
Hi, oh I understand that one.
Sorry, I clarify again.
I want to use spacedesk on the tablet to pickup/show PowerPoint presenter view but I want to show on the projector screen the PowerPoint slides.
Hence, I’m just wondering if possible or settings in spacedesk to pick pp presenter view.
Note: I use extend display from a laptop so I’m guessing it is not possible because it will display to both tablet and projector the same pp slides.
Hello! I have such a crooked picture when connected wirelessly or wirelessly, no matter what settings I turn, nothing changes. The cursor and windows move normally, but the color correction is strange. How can this be fixed? (The attached file is additionally compressed)
Tablet: iPad mini 5, ios 17.6.1 , app version 1.92
The PC version of the application is 2.1.22, windows 10 x64
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該主題由
Getor22 於 1 weeks, 2 days ago 修改。
Nicole,
Excellent, such a simple fix, though it is somewhat hidden in Win11, and strangely I have did not set that on the old laptop (I just checked it) – no matter it is working perfectly.
Thank you.
I know mean conecct to the viewer to server and go system to diplay to extend these diplay select duplicate these display
I attach the Spacedesk settings as exported by SpaceDesk
I attach the file when the iPad is connected and Spacedesk is running. I had to do a screen grab because the mouse doesn’t work to let me grab the text as I did above 🙂
Client-app couldn’t discover the server because of third-party firewall, I added the app to exceptions and now it works fine. Thank you!
Muchas gracias, existe un plan para tenerlo en alguna fecha dentro de su roadmap?
Hi,
I have just 1 external monitor!
Your advice to extend the display fixed the issue, and everything works well!
thank you so much for the help!
with regards
Raj
Hi @raj,
To clarify, do you have 2 physical monitors connected to your primacy PC? If so, upon connecting your viewer to your primary pc, open Display Settings then see if any of the connected monitors are disconnected. Just change the “Disconnect this display” to “Extend to this display.” Please see attached screenshot. Let us know if this resolved your issue.
Thanks!
Hi,
This time there are .etl files inside.
The User Account Control box does not appear during the procedure. I have not checked “yes” option.
Still, the ETLs are attached this time.
My Spacedesk on Galaxy Tab S9 FE cannot detect any primary device via Wifi. I’ve connected the laptop and the tablet to the same wifi and network band 5Ghz. I’ve allowed the app to go through the firewall. I don’t have any VPN or third-party firewall apps running, either. However, the USB Cable Android works.
I attached the diagnostics as guided in the app. Please suggest a way to connect via wifi.
I send email subject name as my username. lookout for factorysub34 in inbox
I cant post the dropbox link nothing showing in my end when i click submit
You can upload the screenshots via Dropbox then post the download link in your next reply. May I also ask what viewer you are using? Thank you.
Hi @factorysub34,
You can upload the pictures via Dropbox then include the download link on your next reply. Thanks!
I cant post file exceed allowed file size what do i do now?
Hi @a-szwajkajzercrlf-pl,
thank you for sending the diagnostics.
Is the tablet’s USB connection type set to File Transfer or Media Device MTP?
Is USB debugging off?
Upon checking, spacedesk driver traces (*.etl) were missing.
Could you please repeat the diagnostics? This time, click Yes, when a User Account Control box appears.
Hi @rizzie,
Thank you for sending your DirectX info. Upon our investigation, the likely cause of the rendering failure encountered in your viewer device is your graphics driver. Can you try to also update your Intel UHD Graphics driver? Also, could you try using the HTML5 viewer on the same viewer machine? Thank you.
I will have give screenshot in next 9 hours since it night and to what i said i cant see desktop shortcut apps like recycling bin or windows subwindows like control panel or start menu in desktop screen in my second device or client machine
Hi @smamux,
Yes, you can download the Spacedesk Android Viewer via the Amazon App Store. For more detailed information regarding system requirements, check out our User Manual on the topic System Requirements. Thank you.
Hi @factorysub34,
Can you send a screenshot or a picture of the issue you encountered? Also, please send a screenshot or picture of your spacedesk Driver console. You can upload the said pictures to Dropbox then include the download link on your reply. Thank you.
I’ve got the same issue. Spacedesk does not work via USB connection. Tried different USB ports in my laptop, tried different USB Cable.
I’ve attached the diagnostics files which I gathered while I pluged in an USB 3 port (C in tablet, C in the laptop).
Laptop: DELL with Win11Pro 23H2 (22631.4169), x64, Intel Core i7-1265U 1.80.
Tablet: Lenovo Tab P11 Pro gen 2 (Model: TB132FU), Android 12
Spacedesk Android app: v2.1.15
Spacedesk Win app: 2.1.22
The latest graphics driver was installed only on the primary machine. Now updated on viewer. Ver. 561.09 (GeForce Game Ready)
Sent information about DirectX
Hi @mikhail,
Currently with the Windows Store viewer, there is no option to remove these pop-ups upon remote control and exiting remote control, but we will take into consideration adding an option to remove these pop-ups. Thank you.
Hi @rizzie,
Thank you for providing your viewer device logs. From analyzing your logs, we saw that rendering is failing. May we ask also for the details from your DirectX Diagnostic tool by following these steps:
1. Press Windows Key + R to open Run dialog box
2. Type “dxdiag” in the dialog box then press Enter.
3. On the DirectX Diagnostics Tool window, click on “Save All Information…”, then select a location where to save your DirectX info.
4. After saving your DirectX info, please attach the file to your next reply or upload to Dropbox if file is larger than the 512 KB.
Also, can you check for us if you have the latest graphics drivers on your viewer device? Thank you!
Problems occur only with the second device (to which I connect to the primary machine)
The screen freezes only on the viewer. Primary screen does not freeze.
To fix the problem I definitely need to restart the viewer. If this is not done, when I reconnect I still see a static picture
I can only do this at the end of next week when I am back in the country… I’ll reply afterwards.
Hi @edward1960,
Can iCUE detect non-Corsair devices and still show it in its Dashboard?
If this is the case, could you please try the following?
– Connect spacedesk Viewer app then open Device Manager. Go to View -> Devices by connection (please see attached screenshot).
– Look for spacedesk virtual Bus and expand it.
– Select spacedesk Mouse, right click on it then select “Disable device”.
– Open iCUE.
Please let us know if iCUE still crashes after trying the steps above.
I would like to support this feature too. Because my Surface Pro 11 laptop is also running on Qualcom Snapdragon X Plus CPU. The issue is the same: the second monitor status is connected, but I not displaying anyting: Connected – Display off.
Hi @phamlong,
Please send us the spacedesk diagnostics of the USB-C 3.0 cable connection issue.
Open spacedesk Driver Console and go to Diagnostics (please see attached screenshot).
Follow the collection steps and send us the zipped folder.
In case the folder size exceeds 512KB, upload it in Dropbox/Google Drive/One Drive/etc. and send us a download link.
Hi @mohamedwaly,
it seemed that you sent the same video as your previous post.
Could you please send us the spacedesk diagnostics?
Open spacedesk Driver Console and go to Diagnostics (please see attached screenshot).
Follow the collection steps and send us the zipped folder.
In case the folder size exceeds 512KB, upload it in Dropbox/Google Drive/One Drive/etc. and send us a download link.
