Hi @timos,
Please check if your primary graphics adapter is updated and has WDDM version 2.0-above.
You can check the WDDM version by opening the dxdiag.exe then click Display tab, check the “Driver Model” underneath “Drivers” box.
For more details, please check the chapter Troubleshooting -> Known Issues, Problems and Limitations -> Windows 11/10 Desktop Duplication (mirror) option not available, in the user manual https://forum.spacedesk.netuser-manual/#item_484
Hi @gerlucio,
Can you please tell us the operating system of your desktop and laptop? Windows 8.1/10/11?
Which Windows viewer app are you using? Windows 10 Microsoft Store v0.0.26.0? or Windows 7 Desktop v0.9.41?
If your primary machine (desktop) is Windows 10/11, please send us the diagnostic logs while the stuttering issue is happening, just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– then connect the viewer app and reproduce the stuttering issue
– switch Diagnostic Collection OFF
– click Save All Information button (if message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi all,
I am looking into using spacedesk as “network connected touch screen web viewer”
It seems like it can be connected either USB or Network which is great, but I don’t know if touch support is here yet from the webpage.
Also interested in how we could get multiple licenses at once, or atleast make it easy too expand.
Thanks,
Will
However, there may be alternative software that can achieve similar functionality to Space Desk that is compatible with Armony OS. It’s recommended that you search for alternative software options that are compatible with your specific device and operating system.
New spacedesk Driver v1067 includes the fix for the random disconnect observed on iOS and Windows 10 (Microsoft Store version) viewer app.
Hi @schloske,
New spacedesk Driver v1067 is now available on the web – https://forum.spacedesk.net.
This new version includes the fix for the frequent disconnect issue on your side, please try and let us know your result.
Looking forward to your feedback.
Hi @el_viejo,
New spacedesk Driver v1067 is now available on the web – https://forum.spacedesk.net.
This new version includes the fix for the frequent disconnect issue on your side, please try it and let us know your result.
Looking forward to your feedback.
Hi @sacco_belmonte,
We tried it on our side, but so far we cannot reproduce the same bug on our side.
To further analyze the issue, could you please send us the diagnostic logs of your issue.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– then reproduce the issue upon USB connect where 60fps is set in the viewer but still shows 30 fps in the primary machine’s settings
– switch Diagnostic Collection OFF
– click Save All Information button (if message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi 🙂
I’m loving spacedesk, I’m using it to display video in my tablet when I score music or SFX over them.
I think I found a bug:
Even if the setting is set to 60fps in the viewer I was getting only 30fps. The virtual monitor in windows shows I can only select 30fps.
After manually restarting the service I could use 60fps (the virtual monitor also shows 60fps).
A rough step by step explanation of what I did:
– Tried 60fps while connected via Wifi 5 (worked fine)
– Connected via USB: See only 30fps even if the setting is 60fps.
– Tried more times, restarted the viewer. FPS still low. (also the Driver console was not responding properly, took long to open and seemed frozen)
– Restarted the service: 60fps works, Driver Console works fine.
Thank you 🙂
Hi @el_viejo,
Update: We were able to reproduce the issue on our side.
Based on our observation and traces you provided, the random disconnect happens when there’s no continuous screen update on spacedesk screen, particularly with Windows 10 Viewer app and iOS Viewer app.
In the meantime, to prevent the disconnect just make sure that there’s a continuous screen update on the viewer screen, maybe open a task manager and put it on the spacedesk viewer screen.
Then let us know if this works for you.
Fix for this issue will be released by tomorrow.
We will inform you as soon as the new spacedesk Driver is available on the website.
Hi @ijshavegmail-com,
As for the WiFi connection, do you maybe have the following:
– VPN (Virtual Private Network)?
– Third-Party Antivirus/Firewall software?
– WiFi router setting with client/wifi isolation enabled?
For details, please check the chapter Troubleshooting -> Network Connection in the user manual https://forum.spacedesk.netuser-manual/#item_489.
Could you also please send us the diagnostic logs for the issue upon switching ON the Android USB cable, just follow the steps below on your primary machine:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to switch ON the Android USB Cable and reproduce the issue – “USB device not recognized”
– switch Diagnostic Collection OFF
– click Save All Information button (if message box appears just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hello, I recently installed Spacedesk and I am very excited about the productivity potential. I have been having problems since I installed it though. My secondary monitor randomly disconnects. Sometimes it is very frequent (every minute or so) and sometimes it stays connected for longer times (30-45 minutes max). My main device is a Surface Go 2, and my secondary monitor is an iPad (6th generation). Any ideas of what I can do to stabilize the connection?
Hi @soratoni,
For further analysis, could you please send us the diagnostic logs of the issue.
On your primary machine, just follow the steps below:
– open spacedesk Driver Console app (via start menu or spacedesk tray icon) then click “Diagnostics”
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the black screen issue
– switch Diagnostic Collection OFF
– click Save All Information button (if message box appear, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @trgtr,
On your primary machine, please run dxdiag app and click the “Save All Information” button, and save the output file “dxdiag.txt”.
Dxdiag.txt will contain system info of your primary machine.
The “spacedeskSetup.log” file located in C:\Users\Public directory of your primary machine contains the spacedesk installer logs so we can analyze on which part of the setup fails.
The “setupapi.dev.log” file located in C:\Windows\INF directory of your primary machine contains the detailed setup logs drivers being installed in your primary machine, including spacedesk drivers.
Please copy all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
– dxdiag.txt
– spacedeskSetup.log
– setupapi.dev.log
Hi @dyong,
Yes, it can be done.
It’s just like any other command lines for running an executable – start [path\filename.exe]
Just type the following commands:
To run spacedesk Driver Console:
start C:\Windows\System32\spacedeskConsole.exe
To stop/start the spacedesk Driver/Server:
sc start spacedeskService
sc stop spacedeskService
Currently, I have a Huawei Matepad 11 with Armony OS (Android Modified); However, it has not been possible to use the screen sharing function via USB, since by network generates much delay, is there any way to enable this works for Huawei devices.
Thank you very much for your app
I remain attentive to your response.
Hi @el_viejo,
Thank you very much for sending the diagnostic logs and for checking with Windows 7 version of spacedesk Viewer.
You have just confirmed that the problem is most likely in the Windows 10 Viewer app.
We will further investigate it and get back to you as soon as we have news regarding this issue.
Hi @trgtr,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Last update *SOLVED*
Please disregard my previous message, I’ve already found out. I wasn’t considering that all instance’s desktops are extended, i.e. contiguous, so regardless of where the popped out instrument lands, it is always possible to drag it between desktops.
And also, using Popout manager, I was able to save size and position of the instruments, so that with a few mouse strokes the glass panel can be loaded easily and precisely at every MSFS startup.
So in the end I’m very happy with Spacedesk, a very powerful utility, and kudos to the developers for making it available for free!
Thanks,
Roberto
Hello Lea, and thanks for your kind answer.
> Which spacedesk Windows Viewer are you using? Is it the Microsoft Store version 0.0.26.0?
Yes, it is the Microsoft Store you mentioned.
> You can open multiple instance of spacedesk Windows Viewer app and can drag each one of it to different monitors of your secondary machine.
Right, I have 3 monitors on the secondary machine and can open 3 instances of the viewer, and drag them to each monitor. This way I see 3 different connections on the spacedesk console on primary machine, as expected.
The problem is that when I pop out some MSFS windows on the primary machine they go always on one of the three instances of the viewer, i.e. I’m not able (or don’t know how) to select which one of the three connected viewer windows will receive the popped out window.
I know I’m doing something wrong, but can’t figure where… Can you please help?
Thank you so much for support!
Roberto
-
該回覆由
robmar58 於 1 years, 5 months ago 修改。
why is he doing this while being installed
the same mistake for 1 week
hi @lea,
so here we go with the 3 parts of the second set of logs.
by the way, here’s my observation using the windows 7 version of spacedesk viewer: since switching from the store version to the windows 7 version no disconnections have been occured, not a single one 🙂
best regards
peter
Hi @brontoc,
It is possible, just that Windows Display Control Panel/Settings user interface does not support it.
This applies to spacedesk and all other displays.
We suggest the workaround steps below to mirror your main monitor to all spacedesk displays.
1. connect your 2 spacedesk viewers, so the setup will be something like this:
— Screen #1 – main monitor (1920×1080)
— Screen #2 – spacedesk viewer 2 (1920×1080)
— Screen #3 – spacedesk viewer 2 (1920×1080)
2. Open spacedesk Driver Console and enable Videowall mode
3. Assign all clients connected to Video Wall.
— You will see on Connections -> Active (2 connected), 2 spacedesk clients connected, click one of them, then click the Videowall tab in the right panel
— In Wall Index box, enter any value e.g. “1”, then it will create a Video Wall1 underneath CONTROL
— Then right-click the other spacedesk client below, then select “Assign to Wall1” and also change its dimension too
4. Change dimension of Video Wall1, by clicking it underneath CONTROL, set the Size (Width:Height) to 1920 : 1080
5. Open Windows Display Settings, and you will see an extended display (this is the videowall 1), switch it to Duplicate the main display.
You can do it via Display switch (Windows logo + P hotkey) then select Duplicate.
Hi @adrianinja,
In case your server or client machine got infected by a virus/malware, spacedesk do not transmit virus/malware from server to client (vice versa) if that’s what you are asking.
Hi @robmar58,
Which spacedesk Windows Viewer are you using? Is it the Microsoft Store version 0.0.26.0? Or the Win 7 desktop version 0.9.41?
Actually the window frames of the viewer app can be hidden if you switch the viewer app to fullscreen mode.
You can open multiple instance of spacedesk Windows Viewer app and can drag each one of it to different monitors of your secondary machine.
Unfortunately, spacedesk Viewer app only remembers the last position of the last instance. You have to manually rearrange the viewer windows when you restart your machine.
Hi @el_viejo,
I already approved your pending post, that’s why it’s not showing up.
You can also upload your new diagnostic logs (in 3 parts) on your next reply.
Any news about the spacedesk Win 7 Viewer?
Looking forward to your feedback.
hi @lea,
thank you for the quick reply. at the moment i am performing a second run in order to get the mentioned log folder. then i will switch the spacedesk viewer back from the ms store version to windows 7 version 0.9.41.
best regards
peter
ps: can you advise in which directory i am supposed to find the folder “2023-04-xx-xxxxx-spacedeskRuntimeDiagnostics”?
hi @lea,
please find attached the complete logs of my second try. there must be something i have missed during the first try. anyway now the mentioned folders/files are included. please use the formerly given password for decryption.
best regards
peter
ps: i will check how spacedesk viewer windows 7 0.9.41 is doing and give you feedback here.
Hi @el_viejo,
Update:
We are currently investigating this issue.
Based on the logs, we saw several disconnect traces but only a graceful disconnect from the viewer.
In the meantime, can you please try the spacedesk Windows 7 Viewer version 0.9.41 from spacedesk website and check if you observe the same connection interruption.
Hi @el_viejo,
Password received.
Upon opening the encrypted folder, it only contains one valid DebugView.log file which we are currently checking.
We actually expect various diagnostic logs to further analyze the issue on your side.
spacedesk Driver Console app generates a diagnostic folder name like “2023-04-12-xxxxx-spacedeskRuntimeDiagnostics” (which contains all necessary diagnostic log files), then this is the folder that you should compress (zipped).
Can you please try again the steps above and send a new logs?
By the way, is auto-reconnect enabled on your viewer settings?
Hi @nick,
Do you have Nvidia ShadowPlay/In-game Overlay/screen recording currently active on your primary machine?
If yes, please disable it on Nvidia GeForce Experience app, then maybe reboot your primary machine and try again with spacedesk.
You can check all incompatible software on spacedesk Driver Console -> Diagnostics -> Incompatible Software Products.
Like the title says. Spacedesk randomly disconnects sometimes which is annoying but manages to completely freezes my system requiring me to reboot it in some unfortunate cases… GPU driver is up-to-date (4070ti, 531.41) Any clues on how to fix this? I use a Lenovo tab 10 to monitor my equalizer and monitor my temps…
Hi @dave_25
You can easily test the auto-reconnect feature, just switch OFF the spacedesk via spacedesk Driver Console app and the app should try to auto-reconnect to the server (showing “Disconnected – Reconnecting to 192.168.xx.xx in the viewer screen), and when you switch back ON it should reconnect properly.
Hi SpaceDesk Lea,
I do have that option turned on all the tablets. I haven’t ensured I am running the correct version of the app though so I will check on that next time I am on site.
Is there a way I can test the disconnect function, as it is an intermittent issue with the router that is causing the disconnects, so I can’t really ‘test’ the reconnection feature, can you suggest a way to ‘test’ it?
thanks
Hi @el_viejo,
Thank you very much for sending the requested logs.
Please send the encryption password to androidapp@spacedesk.net.
Hi @dev01d,
Any third party firewall/antivirus software on your primary machine?
For assistance, please check the chapter “Troubleshooting -> Network Connection” in the user manual https://forum.spacedesk.netuser-manual/#item_489.
i just updated spacedesk on my pc and android and now i just can’t seem to connect in any way.
i’m on the same network, no vpn is enabled and it still doesn’t work.
Hi,
Absolutely love SpaceDesk! We are using it to mirror a presentation on iPads to those who for whatever reason can’t see the main projector and it is brilliant for this. However, because we have an old router occasionally we get drop outs of the iPads but I am not able to access the iPads to reconnect them during the presentation. Is it possible to re-initiate connection from the base computer?
The iPads all connect to a video wall for which the disconnect delay is -1. So they hold the last screen that was on before the disconnection but is there a way to auto-reconnect to the computer or initiate a re-connect without accessing the iPads? Those using the iPads are not technically minded enough to press two buttons (I know it sounds ridiculous to be me too!)
Once again brilliant software!
D
Hi @yusuf42,
Unfortunately, we do not hand out APKs individually.
As an alternative to Google Play Store, you can also try to download spacedesk for Android from the Amazon Store.
Download link to Amazon Store is available on our website’s download page – https://forum.spacedesk.net#download.
Hi @aburastero,
spacedesk is still in BETA. BETA is free until it will expire (no matter if personal or corporate use).
Future pricing after BETA is not determined yet.
Hi @jastamm,
Please make sure that Videowall mode is OFF on your primary machine via spacedesk Driver Console.
By the way, which Windows Viewer app are you using?
Is it the Windows 7 Viewer desktop version 0.9.41 or Windows 10 Viewer v0.0.26.0 from Microsoft Store?
Hi @hilord,
Thank you very much for the feedback.
We tried with your suggested multi-touch testing site and it seems to work on our side.
No swiping of second touch to register it based on our observation.
We tried on Windows 11 and Windows 10 primary machine just to make sure.
Here’s a short video of our test, please check if we test it correctly using the suggested test tool: https://www.dropbox.com/s/f6bawedpwcdpv1v/spacedesk_multitouch_test.mp4?dl=0
To further analyze, can you please send us the diagnostic logs of the issue on your side.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics on your primary machine
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the multi touch issue
– switch Diagnostic Collection OFF
– click Save All Information button (if message box appear just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hallo zusammen,
da mein PC nicht über Miracast verfügt, habe ich mich für die Spacedesk Variante zwischen einem Windows Desktop PC und einem Windows SurfacePro4 entschieden.
Auf dem Desktop PC habe ich die Servervariante, auf dem SurfacePro4 die Client-Variante installiert. Ich kann problemlos eine Verbindung herstellen. Leider scheitere ich jedoch daran, die Qualitätseinstellungen zu optimieren und das Surface zu bedienen:
Das größte Problem ist , dass ich auf dem SurfacePro4 den Bildschirm nur sehen kann. Ich habe nicht die Möglichkeit, mittels Touchpanel den Monitor zu bedienen. Die Einstellungsmöglichkeiten hierzu sind ausgegraut. Ändere ich diese vor der Verbindung, werden diese zwar korrekt angezeigt, aber die Nutzung ist dennoch nicht möglich.
Können Sie mir hier weiterhelfen?
Herzlichen Dank!
Hi @domrox,
Current spacedesk Windows 10 Viewer app in the store is not (yet) working on xbox platform.
Support for xbox platform will not be available anytime soon.
Hi @eliane-peixoto7,
Please check the chapter Troubleshooting -> Network Connection in the user manual https://forum.spacedesk.netuser-manual/#item_489.
Hi @itzfilyowsky_ and @brendagray,
@brendagray, thank you very much for providing your suggestions to @itzfilyowsky_, very helpful!
Just a few additional suggestions:
About the conflicting apps, please check it via spacedesk Driver Console -> Diagnostics -> Incompatible Software Products.
For further assistance, please also check the Troubleshooting chapters in the user manual https://forum.spacedesk.netuser-manual/.
Hi @el_viejo,
Thank you very much for reporting this issue.
I assume your secondary machine is also Windows, then can you please tell us which Windows Viewer are you using?
Is it Windows 7 desktop version 0.9.41? Or Windows 10 Viewer version 0.0.26.0 from Microsoft Store?
In any case, did you also update to latest spacedesk Windows Viewer app?
If all sides are already updated and the disconnect still persist, could you please provide us the diagnostic logs of the disconnect issue?
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect your viewer app and wait for the disconnect issue to happen
– switch Diagnostic Collection OFF
– click “Save All Information button” (in case it shows a message box, just click No to proceed).
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @jimovo,
Without spacedesk connected, could you please open the Device Manager on your primary machine, just run devmgmt.msc then check underneath Human Interface Devices if you can find any touch screen device with error (usually it shows a yellow exclamation mark).
For further analysis, please also send us the diagnostic info of your primary machine.
Just run spacedesk Driver Console -> Diagnostics, then click “Save All Information” button (in case it shows a message box, just click No to proceed).
PS: Saving all information will take a few seconds, then please send us the whole folder which contains the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
If you are experiencing a black screen on your Android device when using spacedesk, there are several things you can try to resolve the issue:
Check your network connection: Ensure that both your Android device and Windows 10 computer are connected to the same network. A poor or unstable network connection may cause display issues.
Check the spacedesk server settings: On your Windows 10 computer, open the spacedesk server settings and ensure that the correct display settings are selected for your Android device. You may need to adjust the resolution or orientation settings to ensure compatibility with your device.
Restart the spacedesk app: Try restarting both the spacedesk app on your Android device and the spacedesk server on your Windows 10 computer. This can sometimes resolve connectivity issues.
Disable any conflicting apps: If you have any other remote display or screen mirroring apps installed on your Android device, try disabling them as they may interfere with the spacedesk connection.
Try a different connection method: If you are using Wi-Fi to connect your Android device to your Windows 10 computer, try using a USB cable instead. This can sometimes provide a more stable connection.
If none of these solutions work, you may need to seek additional technical support from the spacedesk community or contact the spacedesk support team for further assistance.
Hello!
I’ve been trying to play some touchscreen rhythm games using Spacedesk, but I noticed that the multi-touch have an issue, when if you hold one finger on screen, every next touch would require you to swipe in order to register. Because of this bug it’s not very pleasant experience to play through Spacedesk. It’s possible, but unnecessary hard.
Is there a workaround, some misconfiguration on my side, Windows 10’s own multi-touch support jank or just some bug?
Please let me know!
– HiLord Reilo
