frequent connection interruptions since update

[el_viejo]

dear spacedesk-team, since the update from spacedesk server 1.065 to 1.0.66 i have frequent interruptions every 2 or 3 minutes. the connection is done by lan cable. both endpoints have 1gbit/s. rolling back to 1.0.65 eliminates the interruptions. please advise if i can help providing log files. thank you. best regards.

• 該主題由 el_viejo 於 1 years, 9 months ago 修改。

[spacedesk Lea]

Hi @el_viejo,

Thank you very much for reporting this issue.

I assume your secondary machine is also Windows, then can you please tell us which Windows Viewer are you using?
Is it Windows 7 desktop version 0.9.41? Or Windows 10 Viewer version 0.0.26.0 from Microsoft Store?
In any case, did you also update to latest spacedesk Windows Viewer app?

If all sides are already updated and the disconnect still persist, could you please provide us the diagnostic logs of the disconnect issue?
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect your viewer app and wait for the disconnect issue to happen
– switch Diagnostic Collection OFF
– click “Save All Information button” (in case it shows a message box, just click No to proceed).
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[el_viejo]

hi @lea,

thanks for your quick reply and yes, you are assuming right 🙂 both machines are windows 11 machines. client side has the ms store version 0.0.26.0 installed, which has been installed by 31.03.2023. i followed the given instructions above and noticed it takes up to a minute to establish a connection between server and client machine when diagnostic mode is on. usually this happens in less than 3 seconds. and after connection the time until the first interruption was much longer than.

please find the logs attached to this post.

thanks for taking care of this issue.

peter

ps: i have encrypted the file as i am not sure the logs contain any private data. please advise how to send you the encryption password. thank you.

附加檔案:

你必須 登入 才能查看附件檔案。

[spacedesk Lea]

Hi @el_viejo,
Thank you very much for sending the requested logs.
Please send the encryption password to androidapp@spacedesk.net.

[el_viejo]

hi @lea,

i just sent the password to the given email address.

best regards
peter

[spacedesk Lea]

Hi @el_viejo,

Password received.

Upon opening the encrypted folder, it only contains one valid DebugView.log file which we are currently checking.
We actually expect various diagnostic logs to further analyze the issue on your side.
spacedesk Driver Console app generates a diagnostic folder name like “2023-04-12-xxxxx-spacedeskRuntimeDiagnostics” (which contains all necessary diagnostic log files), then this is the folder that you should compress (zipped).

Can you please try again the steps above and send a new logs?

By the way, is auto-reconnect enabled on your viewer settings?

• 該回覆由 spacedesk Lea 於 1 years, 9 months ago 修改。

[spacedesk Lea]

Hi @el_viejo,

Update:
We are currently investigating this issue.
Based on the logs, we saw several disconnect traces but only a graceful disconnect from the viewer.
In the meantime, can you please try the spacedesk Windows 7 Viewer version 0.9.41 from spacedesk website and check if you observe the same connection interruption.

[el_viejo]

hi @lea,

please find attached the complete logs of my second try. there must be something i have missed during the first try. anyway now the mentioned folders/files are included. please use the formerly given password for decryption.

best regards
peter

ps: i will check how spacedesk viewer windows 7 0.9.41 is doing and give you feedback here.

[el_viejo]

@lea, there seems to be a problem with the support forum. i have replied this morning before 9:47 our local time but my post is not displayed. when i try to send it again i get the message, this post already exists. the same for my post directly above this one. in order to fix the upload error due to exceeding the maximum file size limit i tried to upload the file divided in 3 parts. i am able to edit my post and attach the 3 parts but after sending it nothing happens but showing the old post with the upload error.

[el_viejo]

hi @lea,

thank you for the quick reply. at the moment i am performing a second run in order to get the mentioned log folder. then i will switch the spacedesk viewer back from the ms store version to windows 7 version 0.9.41.

best regards
peter

ps: can you advise in which directory i am supposed to find the folder “2023-04-xx-xxxxx-spacedeskRuntimeDiagnostics”?

[spacedesk Lea]

Hi @el_viejo,

I already approved your pending post, that’s why it’s not showing up.
You can also upload your new diagnostic logs (in 3 parts) on your next reply.

Any news about the spacedesk Win 7 Viewer?
Looking forward to your feedback.

[el_viejo]

hi @lea,

so here we go with the 3 parts of the second set of logs.

by the way, here’s my observation using the windows 7 version of spacedesk viewer: since switching from the store version to the windows 7 version no disconnections have been occured, not a single one 🙂

best regards
peter

[el_viejo]

wow, i use 7-zip in order to split the files in 512k parts but it seems your webserver and 7-zip talk different in terms of digital units 🙂 so i reduced the parts file size down to 460k.

• 該回覆由 el_viejo 於 1 years, 9 months ago 修改。

[el_viejo]

and here we go again, hoping the .zip extension will be accepted…

附加檔案:

你必須 登入 才能查看附件檔案。

[el_viejo]

yeah, it worked finally. but this is kind of generating work your me and for you as well. renaming the files parts… anyway, i hope the logs are of use for you.

[spacedesk Lea]

Hi @el_viejo,
Thank you very much for sending the diagnostic logs and for checking with Windows 7 version of spacedesk Viewer.
You have just confirmed that the problem is most likely in the Windows 10 Viewer app.
We will further investigate it and get back to you as soon as we have news regarding this issue.

[spacedesk Lea]

Hi @el_viejo,

Update: We were able to reproduce the issue on our side.
Based on our observation and traces you provided, the random disconnect happens when there’s no continuous screen update on spacedesk screen, particularly with Windows 10 Viewer app and iOS Viewer app.

In the meantime, to prevent the disconnect just make sure that there’s a continuous screen update on the viewer screen, maybe open a task manager and put it on the spacedesk viewer screen.
Then let us know if this works for you.

Fix for this issue will be released by tomorrow.
We will inform you as soon as the new spacedesk Driver is available on the website.

• 該回覆由 spacedesk Lea 於 1 years, 9 months ago 修改。
• 該回覆由 spacedesk Lea 於 1 years, 9 months ago 修改。

[spacedesk Lea]

Hi @el_viejo,
New spacedesk Driver v1067 is now available on the web – https://forum.spacedesk.net.
This new version includes the fix for the frequent disconnect issue on your side, please try it and let us know your result.
Looking forward to your feedback.

[el_viejo]

hi @lea, since the release and installation of v1.0.67 i was able to switch back from windows 7 client version to the ms store version of spacedesk viewer without any unexpected interruptions. so the issue is closed. thank you very much.

[作者]

文章