Install server not responding

[barry]

I previously had spacedesk installed prior to a new windows11 re-install. Now, I receive a “Install server not responding” error and cannot get any further than this screen. This happens on both 32 & 64 install versions.. I have tried numerous windows fixes & scans but nothing seems to help.
I have done complete un-install through Revo uninstaller and also Registrar registry remover to remove any old traces of the previous installs. My system is Windows 11 64bit, 32gig ram.
Any help will be appreciated.
Barry

[spacedesk Christian]

Hi @barry,
Could you please check if you have any pending Windows update in your PC settings?

[barry]

Hi, thanks for the reply.
There are no updates pending. All up to date..
thanks

[spacedesk Christian]

Hi @barry,
For further analysis, please send us the following files:
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Christian]

Hi @barry,
For further analysis, please send us the following files:
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[barry]

Hi Christian
thanks the reply. There are no log files in C:users/public, but I found 2 in windows/inf. As I do not know which one is relevant I have sent you both..
many thanks
Barry

[barry]

A problem sending in a zip file as it is too big. I’m sending separately

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[barry]

2nd file

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[spacedesk Christian]

Hi @barry,
Thank you very much for Sending the requested files.
Could you please try running a system file checker.
-Open the command prompt as admin and type sfc /scannow.
When the scan has finished, try to install spacedesk again.

[barry]

Hi
actually ran that a couple of days ago but it did not help. Ran it again now, tried to install, but same message received.

cheers

[barry]

copy of log

• This reply was modified 7 months, 3 weeks ago by barry.

[barry]

Hi Christian.
After many, many hours of googling and trying fixes, I have temporarily solved the problem. The problem lies in my registry (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\msiserver) where if you change the key “start” from 3 to 2′ install will work. But, if I reboot the machine I then have to change it back to 3 for installs to work.. Mystified by this.
Anyway, thanks for your help and maybe this can help someone else if they encounter the same problem.
cheers Barry

[spacedesk Christian]

Hi @barry,
Thank you for sharing this information. This contribution will undoubtedly be helpful to many users in the future!

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