fault connection with android phone via usb

[christmas]

I tried everything that I could find, but it didn’t work. When I tried through wifi everything was okay, but via USB doesn’t work.

[spacedesk Nicole]

Hi @christmas,

is ‘USB Cable Android’ option checked in the spacedesk Driver Console?
Have you tried to restart your Android phone and Windows PC/laptop?
Maybe a faulty USB cable?
USB debugging OFF?

For further analysis, please send us the diagnostic info via spacedesk Driver Console -> Diagnostics (make sure to download first the Debug View).
– switch Diagnostic Collection ON (check)
– Connect your spacedesk Viewer app and reproduce the problem
– switch Diagnostic Collection OFF (uncheck)
– click “Save All Information”
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply or upload to Dropbox/Google Drive/etc. and send us the link.

[christmas]

I tried to reinstall the application (on OC and Android Phone) with no result, I tried with different cables, also doesn’t work. I put a link to Google Drive with a diagnostic zip https://drive.google.com/file/d/1QBZk3Q7pqiWeVaA73CCqJlN9sij1NIVa/view?usp=sharing

• This reply was modified 7 months, 2 weeks ago by christmas.
• This reply was modified 7 months, 2 weeks ago by christmas.
• This reply was modified 7 months, 2 weeks ago by christmas.

[spacedesk Nicole]

Hi @christmas,

based on your spacedesk diagnostics, USB Cable Android is not enabled and server is OFF.
To enable it,
– open the spacedesk Driver Console by clicking the spacedesk icon in the taskbar or by searching for it.
– click ON (this is the big text and button on the left of spacedesk Driver text)
– Then, check the “USB Cable Android” option underneath Communication Interfaces.
Please refer to our user manual, “Android USB Cable Connection” topic
(https://manual.spacedesk.net/AndroidUSBCableConnection.html).

• This reply was modified 7 months, 2 weeks ago by spacedesk Nicole.

[christmas]

unfortunately, the result is still the same, it is not working for me

[spacedesk Nicole]

Hi @christmas,

Please update to spacedesk Driver v2.1.19.
If the problem still persists, please send us again the diagnostic info (same steps mentioned above).

[christmas]

I updated the app, but still doesn’t work.https://drive.google.com/file/d/1dPMEUZ3lZl18e3dZ07Y7eUG_wcii_aS8/view?usp=sharing

[spacedesk Nicole]

Hi @christmas,

the diagnostic info is incomplete but it seemed to indicate that the spacedesk server was suddenly stopped.
To analyze how this happened, download DebugView first – there is a download button in the Diagnostics and will show if it’s already available (please see attached screenshots).
Then please follow again the steps to get the diagnostic info.

Have you checked if USB debugging is really OFF in your Android device?

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[christmas]

I made the diagnostic again
https://drive.google.com/file/d/1xTzfRSZpcvxifujDDGhC3GSoVoWZgUU3/view?usp=sharing

[juandavid182]

I have the same problem, please help me! here is the result of the dignosis

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[spacedesk Nicole]

Hi @christmas,

thank you very much for sending the diagnostics info.
Could you please try to disable or uninstall Amyuni USB Mobile Monitor?
This software product seems to conflict with our spacedesk USB driver.
Looking forward to your feedback.

[spacedesk Nicole]

Hi @juandavid182,

do you have splashtop installed on your machine and Android device?
Please try to disable USB debugging on your Android device.

[christmas]

I don’t know where to find it, to be able to uninstall it. I don’t see it in the control panel.

[spacedesk Nicole]

Hi @christmas,

is “USB Mobile Monitor” listed in Settings -> Apps -> Installed apps?

[christmas]

I don’t have it
https://prnt.sc/nFVFteRg9M3M

[spacedesk Nicole]

Hi @christmas,

based on the diagnostics info you previously sent, this USB Mobile Monitor Virtual Display is installed via LetsView.
It doesn’t seem to conflict with our spacedesk USB feature.

BUT, it could conflict if:
1. LetsView’s ‘Control Android’ feature is being used as this requires USB Debugging enabled on your phone. If it is enabled, please turn it OFF in the Developer Options settings of your phone.

2. There might be an old driver version of USB Mobile Monitor installed.
Please check in Device Manager, View -> Devices by driver, if there is a usbmmu.inf listed (please see attached screenshot, DeviceManager_usbmmu.png, as an example).
If it’s present, right click on it and select ‘Remove driver’.
Check both ‘Uninstall this driver from any devices that currently use it.’ and ‘Attempt to force removal of this driver while it is still in use by devices.’ (please see attached screenshot DeviceManager_usbmmu_removal.png).

Looking forward to your feedback.

• This reply was modified 7 months, 1 week ago by spacedesk Nicole.

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[christmas]

I can’t find anything like that
https://prnt.sc/8AbKTxI1v_Fj

[spacedesk Nicole]

Hi @christmas,

does your phone have USB Debugging enabled?
If it has, please disable it.

[christmas]

It was enable, I disable it, but still no result

[spacedesk Nicole]

Hi @christmas,

when you connect by USB, does the message “Open spacedesk to handle USB (spacedesk)?” pop-up on your Android phone (please see attached screenshot, Android_spacedesk_popup.jpg)?
If it did not show, please check in USB accessory options if File Transfer is selected (please see attached screenshot, Android_USB_accessory_options.jpg).

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[christmas]

The first one doesn’t pop up. I think I saw it in the beginning, but now – no.
the second screenshot is the same as mine.

[Author]

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