Forum › Forums › spacedesk Discussions › Can’t Download

Viewing 16 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • June 20, 2022 at 3:25 pm #8317
    PieCat
    Participant

    In the download part of the program, it gave an error prematurely, although I added it to the exceptions from the antivirus application, it still does not load.

    June 21, 2022 at 2:25 am #8318
    spacedesk Lea
    Keymaster

    Hi @piecat,

    For further analysis, could you please send us the following:
    – run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log and setupapi.app.log files located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    June 21, 2022 at 7:09 am #8323
    PieCat
    Participant

    File here:

    Attachments:
    You must be logged in to view attached files.
    June 22, 2022 at 2:24 am #8333
    spacedesk Lea
    Keymaster

    Hi @piecat,
    Thanks for sending the dxdiag file.
    What is the operating system of your primary machine? Is it Windows 10 or Windows 11? Is it 64bit?
    Please also send us the other requested logs.

    • This reply was modified 2 years, 6 months ago by spacedesk Lea.
    June 22, 2022 at 5:52 pm #8340
    PieCat
    Participant

    I use Windows 11 64bit. Since I upgraded to Windows 11 I can’t download such apps (like Voicemod, Overwolf…)

    June 23, 2022 at 7:18 am #8349
    spacedesk Lea
    Keymaster

    Hi @piecat,
    Please also send us the other requested logs.

    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log and setupapi.app.log files located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    June 23, 2022 at 10:21 am #8353
    PieCat
    Participant

    i can’t find “spacedeskSetup.log” and “setupapi.app.log”

    I also took a screenshot:

    June 23, 2022 at 10:23 am #8354
    PieCat
    Participant

    upload error

    June 23, 2022 at 10:24 am #8355
    PieCat
    Participant

    I will send the files one by one

    June 23, 2022 at 10:24 am #8356
    PieCat
    Participant

    i can’t upload

    June 24, 2022 at 12:56 am #8367
    spacedesk Lea
    Keymaster

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    June 24, 2022 at 4:13 pm #8386
    PieCat
    Participant

    .

    June 24, 2022 at 4:13 pm #8387
    PieCat
    Participant

    i can’t man

    June 24, 2022 at 4:14 pm #8388
    PieCat
    Participant

    ..

    June 26, 2022 at 4:13 pm #8396
    PieCat
    Participant

    n the download part of the program, it gave an error prematurely, although I added it to the exceptions from the antivirus application, it still does not load.

    June 27, 2022 at 7:30 am #8400
    spacedesk Lea
    Keymaster

    Hi @piecat,

    If spacedesk installer did not generate a spacedeskSetup.log, it means something is blocking our installer on your machine.
    You also mentioned that you also cannot install other apps like Voicemod, Overwolf, which proves our theory.

    Please try the Microsoft Troubleshooter program, it might fix the installation problem on your machine (not just with spacedesk but with other apps too).
    You can download it here: https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

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