Hi @xtreme1,
We just released a new spacedesk Android Viewer version 0.9.99 in the playstore, please update.
Aspect ratio bug should be fixed now with this latest version.
Looking forward to your feedback.
Hi, Spacedesk over wifi works great for me at home (Windows 11 laptop + iPad Air 4) but at the office it’s not possible to connect, even manually. I can only assume that this is because of the wifi configuration at the office. It’s a big office, and I have no way of affecting the router. And regardless, I want to be able to travel with this setup so I don’t want to rely on wifis at all.
Is it possible somehow to connect via USB even though the iPad doesn’t have a cellular connection?
If not, maybe there is some portable ethernet dongle or similar that can be used to set up a small virtual network, if so, do you have any products to recommend?
Thanks
Hi @Lea,
1 – No, 11 since half year
2 – Yes
3 – No
“Next: Please try to run a command prompt as Administrator and try to execute the spacedesk_driver_Win_10_64_v1046_BETA.msi from there.”
Thanks a lot! Installation now success !
Hi @jj737,
Thanks for the feedback.
Questions:
1. Did you recently upgrade to Windows 11?
2. Is this the first time you install spacedesk?
3. Did you install spacedesk before?
4. If yes to #3, was there an older version of spacedesk on your Windows 10 before you upgrade to Windows 11?
5. If yes to #4, have you tried the troubleshooting tool and selected Uninstalling?
Next: Please try to run a command prompt as Administrator and try to execute the spacedesk_driver_Win_10_64_v1046_BETA.msi from there.
Hi @djeez2,
It’s possible that both android tablets have the same spacedesk Client ID.
To fix this, please clear the data and cache of the spacedesk Android Viewer app in one the M10 device’s app settings.
Then try to connect your two M10 devices at the same time.
Hi @shuspacedesk,
Unfortunately, we cannot view the attached image.
Please attach again with reduced file size.
If your primary machine is Windows 10/11, please also send the diagnostic info for analysis.
Just open the spacedesk Driver Console window, then go to Diagnostics and click the “Save All Information” button.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Thank you.
Apple iPhone 6S Plus ios 15.6.1
Hi @jj737,
Thank you very much for sending the spacedesk msi trace.
It seems that the installer is returning a 1603 error.
Could you please try with some of the suggested resolutions here: https://docs.microsoft.com/en-us/troubleshoot/windows-server/application-management/msi-installation-error-1603
Hi @kadyr414,
Thank you very much for sending the debug view logs.
We analyzed the logs and able to reproduce the issue on our side.
Based on your spacedesk logs, your iOS Viewer has an odd resolution (2001×1152) which is probably the cause of the crash.
We are currently fixing it and might probably take time to release it.
In the meantime, you can try to set a custom resolution (e.g. 2000 x 1152, it’s one less pixel to your native screen resolution) in the spacedesk iOS Viewer Settings -> Resolution, and don’t forget to disable the “Use native iOS device resolution”.
Then let us know if this works for you.
By the way, can you also please tell us your iPhone specs (e.g. model, iOS version)?
Hi @kadyr414,
Thanks for sending a new diagnostic logs.
However, the spacedesk traces in the DebugView log file was incomplete. Based on the diagnostic logs you saved all the info while Diagnostic is still ON which is not according to the steps I suggested above.
Please make sure to follow it correctly (Diagnostic ON -> viewer connect (reproduce the disconnect issue0) -> Diagnostic OFF -> Save All Information).
Another thing you can try, please change your current Network profile on your primary machine to “Private”.
Just open the Windows Settings -> Network & Internet click the WiFi properties and select Private in the Network Profile.
Hi @kadyr414,
Thanks for checking.
Next: Please send us the other logs needed for analysis (e.g. DebugView.log, *.etl logs) which should be included in the diagnostic files.
Please follow these steps correctly:
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the disconnect issue
– switch Diagnostic Collection OFF
– click Save All Information button
Then send us the updated diagnostic files.
Hi @secs11,
Thanks for sending the logs.
Could you please follow the steps below:
– uninstall the current spacedesk on your primary machine
– reboot your machine
– install the most recent spacedesk Driver v1046
Then check if there’s still an error.
Looking forward to your feedback.
hello, I can’t install version 1046. It’s not my first time, I’ve been using spacedesk (1044) for two months and it worked fine, but today suddenly on my screen it said “display off”, I restarted my pc and the application and nothing, So I decided to update to 1046 and it gives me an error. It also won’t let me reinstall 1044..My PC is Win10, RTX5070 and Ryzen 7 5800X. Thank you for the attention.
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Hi @kadyr414,
Nvidia ShadowPlay/In-game overlay/screen recording is included in the list of incompatible software for spacedesk.
It might work sometimes but we think it will eventually cause a conflict with spacedesk sooner or later.
Have you tried disabling this feature followed by reboot?
If not yet, please try it and let us know if you still have the issue.
When I don’t use SpaceDesk, my PC runs fine 3-4 months at a time between manual reboots for system and driver updates.
I don’t have a minidump folder as the system never outright crashed. It ran out of memory which caused programs to crash and the system to become unusable but still running. It was the first time I have seen an “out of memory” error in 10+ years.
I just went through my Event Logs, found a huge blob of service failures on 2022-04-02 which must be when the quasi-crash happened and mixed in there, I have a Resource Exhaustion Detector event stating the following:
Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: spacedeskService.exe (6624) consumed 15600336896 bytes, Wow.exe (23148) consumed 7649738752 bytes, and soffice.bin (10900) consumed 1279406080 bytes.
At the very least, something definitely caused virtual memory allocation to go completely nuts. I rarely play WoW for more than 3-4h at a time and it somehow got to 7TB of virtual memory too.
Hi @invaliderror,
After further analysis, we believe that this GPU dedicated memory counter in task manager’s Details tab is reporting a wrong value and a known issue in Windows 10/11.
Reference: https://docs.microsoft.com/en-us/troubleshoot/windows-client/performance/gpu-process-memory-counters-report-wrong-value
Please check the correct GPU memory usage, you can monitor it in the task manager’s Performance tab.
Maybe your system is crashing for a different reason and not because of the GPU dedicate memory leak.
Can you tell us more about the system crash?
Did it happen while spacedesk viewer is connected? Did it crash immediately upon connect?
Did you notice any unusual behavior on your primary machine before the system crash?
To further analyze this issue, could you please send us the dump file of the system crash you observed before.
Dump files (*.dmp) are located in C:\Windows\minidump folder.
Looking forward to your feedback.
Hi @kadyr414,
Thanks for sending the diagnostic logs.
We noticed that the Nvidia ShadowPlay/In-game overlay/screen recording is running on your system. This Nvidia technology is incompatible with spacedesk. Please switch it off and try again with spacedesk.
Hi @jyliang,
Please try to uninstall the current spacedesk driver version on your machine (then reboot) and try installing the most recent spacedesk Driver v1.0.46 which you can download from the website https://forum.spacedesk.net#download.
Hello,
I’m running Spacedeck on a new laptop on Windows 11, and using an older Android tablet for the second monitor. It was working great for a few days, and today, Spacedeck launches, it connects briefly, but the tablet says display disconnected, and the connection closes. I’ve rebooted the laptop and the tablet, no dice.
I’ve attached the debug log, hopefully correctly.
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以前電腦有安裝此軟體，並且能正常使用，但今天突然間就不能用了。
刪除後再安裝就跳出兩個對話框，第一個是說我已有此軟體，按下繼續安裝並更新後就跳出第二個安裝失敗的提示，請問有甚麼辦法能解決嗎?
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Hi @jj737,
Thanks for sending the files.
If there’s no spacedeskSetup.log file generate, then it means the msi installer hangs before spacedesk driver installation even started.
In this case, we will request for the msi trace (msiexec.exe) of the spacedesk msi installer.
For assistance, please download the spacedeskMsiTraceGenerate.zip here:
https://www.dropbox.com/s/vr17lj6n63k52rh/2022_spacedeskMsiTraceGenerate.zip?dl=0
– extract the zip file
– copy the most recent spacedesk msi installer (spacedesk_driver_Win_10_64_v1046_BETA.msi) inside the folder then click the get_trace.bat
– the script will prompt you to enter the msi file name then press enter
– it will run the spacedesk installer until you encounter the error
– please send the spacedeskmsi_trace.txt generated inside the folder
Hi @kadyr414,
Is it a system crash (blue screen)?
Or is it only disconnecting immediately upon connection attempt?
If it’s only a disconnection issue, please send us the diagnostic logs, just follow the steps below:
– open the spacedesk Driver Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the disconnect issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
When I try to install SpaceDesk on my Windows 10 computer (With a Nvidia 940M) I got the “Installation error” everytime. It always happen at “Installing Spacedesk services”. How can I fix it? I cannot upload a log since I don’t even know where it is, sorry.
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Here is the file Win 10 Thanks
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Hi @joshsum,
Can you please tell us your primary machine’s operating system? Is it Windows 7/8.1/10/11?
For assistance, please also check the troubleshooting chapters in the user manual https://forum.spacedesk.netuser-manual/.
If the troubleshooting chapters did not help and if you have Windows 10/11 as primary machine, could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @usernameak,
Thanks for the feedback.
Now I see.. you have a pen with two tips.
Current spacedesk Windows 10 Viewer does not support eraser input at the moment.
Hi @nightmare-maxwell,
1. Do you VPN enable? If yes, please disable it.
2. Do you have third party firewall or antivirus software on your machine? If yes, please make sure to include spacedeskService (C:\Windows\system32\spacedeskService.exe) in the exception list to allow incoming and outgoing connection.
3. If you are connecting over WiFi network, please check if your WiFi router settings has client/WiFi/AP isolation enabled. If this is enabled, it will prevent direct communication between connected devices/computers.
4. Please also make sure your current network profile is set to Private, via Windows Settings -> Network & Internet.
For more info please check the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/.
If the suggestions above did not help, could you please send us the diagnostic info in your primary machine.
Just open the spacedesk Driver Console -> Diagnostics, then click the “Save All Information”.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @supchek,
1. Do you VPN enable? If yes, please disable it.
2. Do you have third party firewall or antivirus software on your machine? If yes, please make sure to include spacedeskService (C:\Windows\system32\spacedeskService.exe) in the exception list to allow incoming and outgoing connection.
3. If you are connecting over WiFi network, please check if your WiFi router settings has client/WiFi/AP isolation enabled. If this is enabled, it will prevent direct communication between connected devices/computers.
4. Please also make sure your current network profile is set to Private, via Windows Settings -> Network & Internet.
For more info please check the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/.
If the suggestions above did not help, could you please send us the diagnostic info in your primary machine.
Just open the spacedesk Driver Console -> Diagnostics, then click the “Save All Information”.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @pluto,
Thank you very much for sending the logs.
Please try to reboot your primary machine and try again with spacedesk Driver 1.0.46 installer.
Hi Spacedesk Lea,
I am also facing the same issue as @MdA. As soon as I connect with my mobile phone with the computer the mouse stops working. After disconnecting it works fine.
Here is my configuration.
Windows 10 Home Version: 10.0.19044 Build 19044
Spacedesk Driver Console version: BETA RC Version 1.0.46
I have followed your above instructions of generating diagnostic log and have attached the same.
Please provide some solution for this.
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1.
Pinging 192.168.0.2 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Reply from 192.168.0.2: bytes=32 time=11ms TTL=64
Ping statistics for 192.168.0.2:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 11ms, Average = 11ms
2. Android: Xiaomi Mi 9. I have a Windows PC
Hi,
I have a problem with this error (Error Code 2-5 | Error Info 0-5 | Connection time: 00:00:01). I can’t connect my tablet and phone with Spacedesk. I used in past Spacedesk, and everything was good, but today when I restarted Windows to factory settings (I have windows 11) with disks and I installed Spacedesk again on my PC, I can’t connect! Windows tells me:
spacedesk x10
Error – Duet Display, Splashtop, Fresco Logic, etc. Driver Detected – Incompatible Display Hook Driver!
Attached is a compressed zip folder with diagnostics
I need help
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Hi @lenny,
Thanks for sending the diagnostic logs.
We noticed that on your second diagnostic info, your iPad client was assigned to Wall2 / WallIndex set to 2.
And that’s why it’s displaying a zoomed in imagae because the screen is only displaying the 1152×864 portion of the Videowall 2 which has 4K resolution (3840×2160) by default.
Try to right-click the client connected in the spacedesk Driver Console and select -> Unassign, to switch it to extension mode then the touch should work again.
FYI: The touch screen on spacedesk currently not supported if the viewer/client is assigned to a Video Wall.
Just to be sure, I tried again. Cleared all settings and walls, deleted all spacedesk folders, uninstal driver, restarted laptop, deleted app from iPad. I reinstalled and without any settings touchscreen and keyboard work. I created Wall, just changed iPad resolution from spacedesk driver – Wall and Control settings, but again touch screen and keyboard not working. The good thing is that at least the mouse works noticeably more stable at a lower 1152×864 resolution.
Getting to the crash takes a few weeks of actively using the remote screen a few hours per day without restarting SpaceDesk. The 17TB in my screen cap was about a week after updating to 0.46. Between the timing and the tendency of most computer things aligning with powers of two, I’m guessing the out-of-memory system collapse happens at either 32TB or 64TB on my setup. The system runs out of physical memory tracking virtual memory that gets allocated on every screen update but never actually used.
Technically, the system didn’t quite crash back then. The OS terminated processes left and right to free up memory and put the system in an unusable state where attempting to do anything resulted in out-of-memory errors until enough of whatever was still running got OoM-crashed on shutdown to free up memory for the remainder to shut down normally.
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Hi @1205061869qq-com,
Can you please try with spacedesk Windows 7 Viewer (desktop version 0.9.39)?
It’s a newer version than the Windows 10 Viewer from Microsoft Store.
You can download it directly from the website https://forum.spacedesk.net.
I have tried “Save All Information” three times and the designated output folder remains empty even after installing DebugView, running debug mode for the few seconds it takes to get 20GB of “Dedicated video memory” by wiggling a window on the remote display and turning it back off before clicking the button.
If it is a systemic problem, it shouldn’t take more than a few seconds to duplicate:
1- connect a remote display
2- open Task Manager in detail view showing dedicated GPU memory
3- wiggle a window on the remote display
4- watch the dedicated GPU memory rise by ~1GB/s for as long as the window is being wiggled on the remote display
The first time my computer mysteriously crashed from running out of memory was about a year ago. Whatever the issue might be, it isn’t a recent development.
I found DebugView’s log where SpaceView dumped its unpacked copy. No activity in there beyond the initial display connection chatter.
Since it is a VRAM-related issue, it is likely worth mentioning that I am using a GTX1050.
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On first install from spacedesk driver on my laptop I enabled mirror mode. Then I got a true mirror image with everything mirrored and text unreadable. I changed the resolution everywhere to same as first display 1366×768, but on the second iPad display image enlarged, the touchscreen doesn’t work, neither does the keyboard. I put everything back to the original resolution of the iPad 2048 x 1536, and image became normal, but the touchscreen and keyboard didn’t work. I created 3 walls and played with the settings from there but touchscreen doesn’t work either. I uninstalled spacedesk and everything was ok without configuring anything. Then I tried just changing the iPad display resolution to a lower 1152 x 864, but the image zoomed in again and the touchscreen didn’t work. Reinstalling again and I dare not open eiter the settings on app drivers or HTML5 as touchscreen and keyboard worked now.
In Task Manager, the amount of “Dedicated GPU Memory” reported as allocated to SpaceDesk keeps growing at a rate of about 100MB per screen update on the remote display. In the attached window capture, SpaceDesk has 19.4TB of hypothetical memory assigned to it so far, which is almost 1000X my total system memory. If I wiggle my mouse on the remote display, the allocation goes up by about 1GB/s.
I have to periodically restart SpaceDesk to forcibly free all of that ghost memory allocation since it will eventually cause my system to crash from running out of memory, presumably from tracking all of the meta-data for the stray allocations.
Anyone else seeing GPU dedicated memory creep up like this?
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Hi @log,
Are you using the most recent spacedesk Driver v1.0.46?
Which screen is frozen after pen input? Is it the secondary viewer screen only or also the main monitor?
Hello, I have 2 windows 11 computer, connected by an ethernet cable. I setup the IP4 adress for that ethernet connection as so :
– Computer 1 : 192.168.0.92 and 255.255.255.0
– Computer 2 : 192.168.0.90 and 255.255.255.0
I did that because I also use that ethernet connection to transmit MIDI data from computer2 to computer1 with rtpMIDI
I use spacedesk viewer on my computer 2 to recieve the windows session display from computer 1, will this be a problem ? Or can I do both with my ethernet cable
Thanks
I can’t figure out how to edit my post.
The tablet’s resolution is 1920×1200
Hi, I am trying to use SonarPen on my Android tablet (Fire HD 10) with spacedesk, however spacedesk keeps telling me that SonarPen is not connected even though I have calibrated it, enabled it in the client and plugged it in, and even when I redo those.
I can still use it for touch input but its pressure sensitivity will not be registered.
Connection method: Wi-Fi (I will try anything, but I don’t think networking is related to the problem)
Host specs:
OS: Windows 10 Professional 64-bit
CPU: Intel i5-4590 (Quad-core 3.7Ghz)
GPU: nvidia GTX 1050 Ti (4GB vram, monitor resolution 1920×1080)
RAM: 16 GB
Client specs:
OS: Fire OS 7 (Android 9)
CPU: Mediatek MT8183 Helio P60T (Octa-core 2.0Ghz)
GPU: Mali-G72 MP3 (?)
RAM: 2 GB
windows 11，latest version
Hi @sp,
Thanks for sending the diagnostic info.
Based on the logs, you have an old Intel graphics adapter with WDDM 1.1.
Desktop Duplication on primary machine is not supported if you have an old version of graphics adapter with less than WDDM 2.0 version.
Just download the latest driver version from Intel website OR if it did not work try to downgrade the graphics driver to Microsoft Basic Display driver via device manager.
Please take note that downgrading to Microsoft Basic Display driver might introduce another problem in spacedesk e.g. device error code 43 in spacedesk Graphics Adapter in device manager.
For more info please check the Troubleshooting -> Known Issues, Problems and Limitations -> Windows 10 Desktop Duplication (mirror) option not available chapter in user manual https://forum.spacedesk.netuser-manual/#item_484.
I am installing spacedesk on my notebook and this error appeared.
Windows 10
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Hi @hamakaze,
We have sent you the spacedesk Driver v1038 installer through your registered email address.
Please check.
For further assistance, please also check the Uninstall troubleshooting chapter in the user manual https://forum.spacedesk.netuser-manual/.
I want to upgrade spacedesk, but I have deleted the installer of the previous version (spacedesk_driver_Win_10_64_v1038_BETA.msi). Where can I download it?
Hi @ymclozy,
We have sent you the spacedesk Driver v1043 installer through your registered email address.
Please check.
For further assistance, please also check the Uninstall chapters in the user manual https://forum.spacedesk.netuser-manual/.
