[spacedesk Nicole]

Hi @edward1960,

glad that it’s now fixed!
We will now close this topic.

[spacedesk Nicole]

Hi @manny,

the red/green IP address in the spacedesk viewer app points to the spacedesk Driver status (ON/OFF)
and not to the machine itself.

[spacedesk Nicole]

Hi @lolizi4ka,

please refer to our user manual chapter „UNINSTALL ON WINDOWS PRIMARY MACHINE“ (https://manual.spacedesk.net/UNINSTALLONWINDOWSPRIMARYMACHINE.html). There’s a topic underneath about manual uninstall.

[spacedesk Nicole]

Hi @lolizi4ka,

based on the log file, it is still the old spacedesk Driver v1.0.65 that is being installed.

[spacedesk Nicole]

Hi @lolizi4ka,

could you please try to install the latest spacedesk Driver v2.1.22?
The installer MSI is available on our website.

[spacedesk Nicole]

Hi @sto,

could this article from Microsoft be what you are looking for? It might help with your setup:
„Start the presentation and see your notes in Presenter view“
(https://support.microsoft.com/en-us/office/start-the-presentation-and-see-your-notes-in-presenter-view-4de90e28-487e-435c-9401-eb49a3801257)

• Diese Antwort wurde geändert vor 2 Monaten, 3 Wochen von spacedesk Nicole.

[spacedesk Nicole]

Hi @lolizi4ka,

thank you for the log files.
Please also send spacedeskSetup.log file located in C:\Users\Public.

[spacedesk Nicole]

Hi @coffinasf,

please send us the spacedesk diagnostics of this issue.
Open spacedesk Driver Console and go to Diagnostics (please see attached screenshot).
Follow the collection steps and send us the generated (compressed/.zip) folder.
In case the folder size exceeds 512KB, upload it in Dropbox/Google Drive/One Drive/etc. and send us a download link.

Attachments:

You must be logged in to view attached files.

[spacedesk Nicole]

Hi @factorysub34,

this is a behavior of Windows graphics database and spacedesk does not have control to this.
We can only suggest to use the same resolution of the main monitor in the spacedesk viewer app.
Also, it might be easier for you to change to duplication using display switch (Win+P keys).

[spacedesk Nicole]

Hi @meatreach,

please clear the browser’s cache or run the HTML5 viewer on a different browser.

[spacedesk Nicole]

Hi @getor22,

if you have HDR or 10-bit pixel format enabled, please disable it in Windows display settings or in the graphics adapter (e.g. Nvidia or AMD) control panel.
Both features are not supported by spacedesk.
For further details, please refer to our user manual topic “Windows 11/10 Known Issues and Unsupported Features” (https://manual.spacedesk.net/Windows1110KnownIssuesandUnsuppo.html).

[spacedesk Nicole]

Hi @edward1960,

incompatibility to other software applications is quite challenging to resolve.
We can only suggest to contact Corsair and send the crash report to them.

[spacedesk Nicole]

Hi @wimorrison,

glad that it is now working on your side.
We will now close this topic.

[spacedesk Nicole]

Hi @wimorrison,

thank you for the details.
Could you please clarify which is not working – is it the Dell’s touchpad or its touchscreen?

If it’s the touchpad, could you please check in the Touchpad settings if „Leave touchpad on when a mouse is connected“ is checked? Please see the attached screenshot for reference.

• Diese Antwort wurde geändert vor 2 Monaten, 3 Wochen von spacedesk Nicole.

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[spacedesk Nicole]

Hi @gryazni_garry,

if both devices are connected to the same network, then yes, that should be possible.
For reference, please see our user manual https://manual.spacedesk.net/.

[spacedesk Nicole]

Hi @jpartier,

for wireless connection, please refer to our user manual topic „Cannot discover Primary Machine“
(https://manual.spacedesk.net/CannotdiscoverPrimaryMachine.html).

As for USB cable connection, did you enable „USB Cable Driver iOS“ in the spacedesk Driver Console?
Please also refer to our user manual topic „iOS USB Cable Connection“
(https://manual.spacedesk.net/iOSUSBCableConnection.html).

• Diese Antwort wurde geändert vor 2 Monaten, 3 Wochen von spacedesk Nicole.

[spacedesk Nicole]

Hi @nhienle,

have you tried to manually input the IP address of the primary machine (server)?
For reference, please check Step 1 of „Cannot discover Primary Machine“ user manual topic
(https://manual.spacedesk.net/CannotdiscoverPrimaryMachine.html).

• Diese Antwort wurde geändert vor 2 Monaten, 4 Wochen von spacedesk Nicole.

[spacedesk Nicole]

Hi @a-szwajkajzercrlf-pl,

thank you for sending the diagnostics.
We will investigate this issue further.

[spacedesk Nicole]

Hi @nhienle,

this might be caused by the „Public“ network profile of your Wi-Fi network.
Please try to change it to „Private“.
To set, open the Windows Settings -> Network & Internet -> properties of the current network, then select Private underneath Network Profile.

[spacedesk Nicole]

Hi @a-szwajkajzercrlf-pl,

thank you for sending the diagnostics.

Is the tablet’s USB connection type set to File Transfer or Media Device MTP?
Is USB debugging off?

Upon checking, spacedesk driver traces (*.etl) were missing.
Could you please repeat the diagnostics? This time, click Yes, when a User Account Control box appears.

• Diese Antwort wurde geändert vor 3 Monaten von spacedesk Nicole.

[spacedesk Nicole]

Hi @evesmith23,

does it also lag while dragging a window or video playback on the spacedesk display?
It is unusual to have performance issues when connecting by USB cable.
Maybe try to plug it to a USB3.0 port of the Windows machine?
The Performance Tuning topic of our user manual might also help
(https://manual.spacedesk.net/PERFORMANCETUNING.html).

• Diese Antwort wurde geändert vor 3 Monaten von spacedesk Nicole.
• Diese Antwort wurde geändert vor 3 Monaten von spacedesk Nicole.

[spacedesk Nicole]

Hi @edward1960,

Can iCUE detect non-Corsair devices and still show it in its Dashboard?
If this is the case, could you please try the following?
– Connect spacedesk Viewer app then open Device Manager. Go to View -> Devices by connection (please see attached screenshot).
– Look for spacedesk virtual Bus and expand it.
– Select spacedesk Mouse, right click on it then select „Disable device“.
– Open iCUE.

Please let us know if iCUE still crashes after trying the steps above.

Attachments:

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[spacedesk Nicole]

Hi @phamlong,

Please send us the spacedesk diagnostics of the USB-C 3.0 cable connection issue.
Open spacedesk Driver Console and go to Diagnostics (please see attached screenshot).
Follow the collection steps and send us the zipped folder.
In case the folder size exceeds 512KB, upload it in Dropbox/Google Drive/One Drive/etc. and send us a download link.

• Diese Antwort wurde geändert vor 3 Monaten von spacedesk Nicole.
• Diese Antwort wurde geändert vor 3 Monaten von spacedesk Nicole.
• Diese Antwort wurde geändert vor 3 Monaten von spacedesk Nicole.

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[spacedesk Nicole]

Hi @mohamedwaly,

it seemed that you sent the same video as your previous post.

Could you please send us the spacedesk diagnostics?
Open spacedesk Driver Console and go to Diagnostics (please see attached screenshot).
Follow the collection steps and send us the zipped folder.
In case the folder size exceeds 512KB, upload it in Dropbox/Google Drive/One Drive/etc. and send us a download link.

Attachments:

You must be logged in to view attached files.

[spacedesk Nicole]

Hi @edward1960,

thank you very much for the detailed input.
We will further investigate tomorrow and possibly get back to you with further questions.

• Diese Antwort wurde geändert vor 3 Monaten von spacedesk Nicole.

[spacedesk Nicole]

Hi @edward1960,

we tried to reproduce your problem with iCUE software installed. But we could not reproduce your observation. Probably because we do not have any Corsair devices. Can you please find out to which specific connected Corsair device this problem is related to (connect/disconnect devices individually)? Or does it happen on your side even without any connected Corsair devices?
Are any of your Corsair devices connected via USB? You could also try to disable „USB Cable Driver Android“ option in spacedesk Driver Console. Is the problem still happening without „USB Cable Driver Android“ option activated?

• Diese Antwort wurde geändert vor 3 Monaten von spacedesk Marcel.

[spacedesk Nicole]

Hi @vipinnagar786,

spacedesk does not support MacOS as a primary machine.
spacedesk requires a Windows primary machine (server) and Windows/Android/iOS as secondary machine (client).
For further details, please refer to our user manual https://manual.spacedesk.net/.

• Diese Antwort wurde geändert vor 3 Monaten von spacedesk Nicole.

[spacedesk Nicole]

Hi @evesmith23,

if the warning still shows even without spacedesk, then this might be a Windows OS or hardware issue.

[spacedesk Nicole]

Hi @evesmith23,

your Windows machine specs fit the system requirements of spacedesk.
We are not aware of any issue about not having enough power when using USB cable connection in spacedesk.
Does this not happen when simply charging the iPad device through the PC or plugging another USB device?

[spacedesk Nicole]

Hi @lagruenoire,

as for Windows client, we are considering it but there’s no definite schedule when it will be started.

[spacedesk Nicole]

Hi @lagruenoire,

webcam feature will be released on Android within the next 3 months.
No release date for iOS yet.

[spacedesk Nicole]

Hi @seco,

this issue is currently being investigated.

[spacedesk Nicole]

Hi @mohamedwaly,

please send us the diagnostics.
Open spacedesk Driver Console and go to Diagnostics.
Follow the collection steps and send us the zipped folder.
In case the folder size exceeds 512KB, upload it in Dropbox/Google Drive/One Drive/etc. and send us a download link.

[spacedesk Nicole]

Hi @qie_zhenxi,

unfortunately, no short term nor mid term plans for MacOS spacedesk server.

[spacedesk Nicole]

Hi @kevins_24,

does the problem only happen in one of your devices (TB-X704V)?
Is there maybe an antivirus installed on this device?
If you still have the spacedesk driver v2.1.21 installer, you may revert to this version.

[spacedesk Nicole]

Hi @gabi,

based on the diagnostics, you have McAfee antivirus installed.
McAfee on Windows is known to randomly kill and prevent network connections without informing the user.

[spacedesk Nicole]

Hi @qie_zhenxi,

Mac as spacedesk server is not supported.

[spacedesk Nicole]

Hi @raising_angel,

yes, only two displays can be duplicated – this is default Windows display settings behavior.

I suggest to use the Video Wall feature of spacedesk.
Open spacedesk Driver Console and check the Video Wall Mode setting.
Assign the Android tablets to Wall0.
Duplicate the spacedesk display and the other display.
For further details, please refer to our user manual, „Video Wall Configuration“ topic (https://manual.spacedesk.net/VIDEOWALLCONFIGURATION.html).

[spacedesk Nicole]

Hi @spacebox,

please use Lightning to USB cable.

[spacedesk Nicole]

Hi @xxkillerkid99xx,

thanks for confirming this.
Based on your spacedeskDiag, the Nvidia ShadowPlay/In-game Overlay has been detected. Could you please try to disable this?

You may also try to clear the Windows display settings. Open spacedesk Driver Console -> Control and click on ‚Clear Windows Display Settings‘ button.

• Diese Antwort wurde geändert vor 3 Monaten, 2 Wochen von spacedesk Nicole.

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[spacedesk Nicole]

Hi @kevins_24,

thank you for sending the diagnostics.
It seems that there is a connection congestion and the Android viewer app did not respond to the spacedesk server in time.
Is the spacedesk Android viewer app updated to the latest version?
Have you tried to connect by USB cable or setup WiFi Direct/WiFi Hotspot?

[spacedesk Nicole]

Hi @kevins_24,

is spacedesk connected via wireless or USB cable connection?

To further analyze the problem, please send us the diagnostics.
Open spacedesk Driver Console and go to Diagnostics.
Follow the collection steps, compress and attach the generated folder (.zip) in your next reply.
In case the folder size exceeds 512KB, upload it in Dropbox/Google Drive/One Drive/etc. and send us a download link.

[spacedesk Nicole]

Hi @xxkillerkid99xx,

is the duplication option also missing when using the other installed screen extension/duplication applications e.g. SuperDisplay, Parsec, and Easy&Light Display?

[spacedesk Nicole]

Hi @branden,

we want to support ARM but there’s no definite schedule yet when porting will be started.

• Diese Antwort wurde geändert vor 3 Monaten, 2 Wochen von spacedesk Nicole.

[spacedesk Nicole]

Hi @xxkillerkid99xx,

please send us the diagnostics. Open spacedesk Driver Console and go to Diagnostics.
Follow the collection steps and attach the generated folder (zipped) in your next reply.
In case the folder size exceeds 512KB, upload it in Dropbox/Google Drive/One Drive/etc. and send us a download link.

Attachments:

You must be logged in to view attached files.

[spacedesk Nicole]

Hi @branden,

is the Samsung laptop running Windows OS ARM platform?
If it is, then spacedesk does not support it yet.

[spacedesk Nicole]

Hi @kostovite,

we released a new spacedesk viewer app on Microsoft Store with the potential fix to this issue.
Please update to the latest version and let us know if it fixes your problem.

[spacedesk Nicole]

Hi @xxkillerkid99xx,

spacedesk graphics adapter and all other screen extension/duplication applications that are using Microsoft Indirect Display Driver model has a default WDDM 1.3 version.
Missing display duplication option should only happen if the main graphics adapter has < WDDM 2.0. Please try the following: (a) in the spacedesk viewer app, select a resolution that is supported by the main display. (b) use the display switch (Win + P) to duplicate the displays

• Diese Antwort wurde geändert vor 3 Monaten, 2 Wochen von spacedesk Nicole.
• Diese Antwort wurde geändert vor 3 Monaten, 2 Wochen von spacedesk Nicole.
• Diese Antwort wurde geändert vor 3 Monaten, 2 Wochen von spacedesk Nicole.

[spacedesk Nicole]

Hi @juriy,

we do not have such option but you can achieve quite a similar setup with the following steps:
1. Open spacedesk Driver Console.
2. Navigate to Control on the left pane. On the right pane, input value -1 in Connection close delay and press Enter key. Please refer to the screenshot attached.

Connection close delay setting will only take effect after manually disconnecting the viewer app.
The display will stay plugged up to N seconds/hours/etc. Value -1 means infinite.
The display can be unplugged when spacedesk Driver is switched OFF or upon primary machine shutdown/restart.

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[spacedesk Nicole]

Hi @nicolas,

currently, the viewer does not support compression OFF YUV option. It is disabled by default.

[Autor]

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