[spacedesk Christian]

Hi @struct2009,

We have just released a new spacedesk Windows Driver v1076 and spacedesk iOS viewer that includes support for USB iOS.
Please update your Driver and Viewer to the latest version. Please try it and let us know if this works for you. Looking forward to your feedback!

[spacedesk Christian]

Hi @daemonium, @st-destiny

We have just released a new spacedesk Windows Driver v1076 and spacedesk iOS viewer that includes support for USB iOS.
Please update your Driver and Viewer to the latest version. Please try it and let us know if this works for you. Looking forward to your feedback!

[spacedesk Christian]

Hi @afalout,

We moved your reply from its original thread to focus on the touchscreen issue of your viewer.

so touch is not working on both win7 and win10 viewer is that correct?
Could you maybe you please send us the Diagnostic logs of this Issue?
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– take control of the viewer and try to reproduce the issue. please use win7 viewer
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

also, after following the steps, could you try again if the touch screen would work this time?

[spacedesk Christian]

Hi @glockmane,

Current spacedesk Win10 viewer from the play store does not support ARM based processor

[spacedesk Christian]

Hi @afalout,

-Could you please check in settings > system > display what is the resolution of your server and client display?
-Yes, win7 viewer also works on windows 10. please try it on your side.
-For the touch issue: please refer to the suggestions from this topic ( https://forum.spacedesk.net/forums/topic/touchscreen-inop-under-viewor-on-surface-tablet/ )

[spacedesk Christian]

Hi @robochemist,
Thank you very much for providing the steps for this issue:
we have tried but are still unable to reproduce it on our own windows tablet.

We just have a few more questions..
1. for #4, I thought you need to set a custom resolution like 800×600 in the spacedesk viewer which will then AUTOMATICALLY set its orientation to ‚portrait-flip‘ upon connect? –„Whenever I set a custom resolution like 800×600 in spacedesk, the values come out flipped on my Windows host machine“
2. what is your primary screen’s resolution?
3. for @goodmanmsu-edu, does your windows tablet has windows10 OS too?
4. a lot of info has been provided and has been very useful in investigating this issue, but if it is possible, maybe you could also send us a video clip showing the steps and actual result of this issue? this is only optional.

[spacedesk Christian]

Hi @ravee,

Have you tried rebooting your primary machine? could you please try rebooting and then remove the spacedesk driver using the .msi?

if the issue still persists, please provide us with the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Christian]

Hi @skadog,

Windows and iOS versions should not be a factor for discovery issues.
there are a few things you can try to solve this problem in your iOS
-reinstall ios viewer and make sure to click “allow” on a prompt that says “spacedesk would like to find and connect devices…”
-Is your primary machine and iOS device connected to the same local area network?
– On your primary machine, please try to set your current Network Profile to “Private” via Windows Settings -> Network & Internet -> Properties.

[spacedesk Christian]

Hi @zenbu,

No problem, Glad it worked out for you!
We will now close this topic. In case you encounter any spacedesk related issues, just let us know and we’ll be happy to assist you.

[spacedesk Christian]

Hi @robochemist, @goodmanmsu-edu
For the orientation Issue, Thank you for providing further info about this. however, for further investigation, could you maybe provide the exact step-by-step procedure on how to reproduce this issue? just to be sure that we are doing the exact same thing as we are still unable to reproduce it on our side.

for @goodmanmsu-edu,
For Touchscreen issue on MSFS (if this is the case for you as well)
We have a previous spacedesk users that verified that MS Flight Simulator does NOT support/recognize touchscreen input (in general not just in spacedesk).
And according to that user, it can only recognize mouse input from a remote display.

We can only suggest either of the following:
1. Use mouse touch which automatically activates on your second viewer connection.
Current spacedesk’s touchscreen only supports in first spacedesk display, so on your first viewer app just activate touch screen first, then connect a second viewer app where you can move your flight simulator app and try to send the mouse touch input from there.
2. Select relative touch input in your viewer app settings (the touch input will behave as mouse pad for your primary machine).

[spacedesk Christian]

Hi @rilagan

Have you made sure to click “allow” on a prompt that says “spacedesk would like to find and connect devices…” right after you installed it?

aside from that, please check the following:
1. Check your WiFi router settings if it has client isolation enabled.
(This setting prevents direct communication between connected devices/computers.)
2. Do you have VPN (Virtual Private Network) active? If yes, please disable it.
3. Are you using any third party antivirus/firewall? if yes, Please add spacedesk in the exception list or ‘Allow List’
4. Check on your iOS Viewer Settings -> Privacy -> Local Network, if spacedesk is on the list and enabled?
5. Is your primary machine and iPad device connected to the same local area network?
6. On your primary machine, please try to set your current Network Profile to “Private” via Windows Settings -> Network & Internet -> Properties.

[spacedesk Christian]

Hi @clankybanky,

USB tethering on Android should work with both USB 2.0 and USB 3.0 connections

[spacedesk Christian]

Hi @fritzmark,

We have sent you the requested spacedesk Driver v1067 via email.
Please check your inbox.

[spacedesk Christian]

No problem, Glad it worked out for you!
We will now close this topic. In case you encounter any spacedesk related issues, just let us know and we’ll be happy to assist you.

[spacedesk Christian]

Hi @dougw03,

We have released a new spacedesk iOS viewer v1.0.56 on the playstore.
iOS device can now enter suspend mode during server shutdown/sleep.
Please update your viewer and let us know if there’s still any problem on your side.

[spacedesk Christian]

Hi @kergekacsa, @mooh,

We have released a new spacedesk iOS viewer v1.0.56 on the playstore.
this release includes the option to disable the floating menu in the settings.
please update your viewers and let us know if there’s still any problem on your side.

[spacedesk Christian]

Hi @zenbu,

The extended display only shows two options compared to duplicate because one of the resolutions is your native Android screen resolution, typically used for desktop extension. The other option is a customized resolution that you might have set previously in the spacedesk Android viewer settings.

I assume you want to set 1920×1080 to both extend and duplicate mode. to do this, just go to spacedesk Android viewer settings > Resolution > click „Choose Custom Resolution“ then look for 1920×1080 and click it. > connect your device again > go to system settings of you PC and extend your display. it should now show 1920×1080 as one of your options.

[spacedesk Christian]

Hi @dougw03,

You can instead go to spacedesk Console > Diagnostics > click „Save all information“ (you do not have to enable the ‚diagnostic collection‘ option) > click NO on the pop-up admin privileges permission then save the output in a single zip file.
You may send the output files by uploading the zip files in Dropbox or other file hosting services and just send us the download link.

[spacedesk Christian]

Hi @naddy,

Could you elaborate on this „it happens even without connecting to any device.“ did you mean even without connecting to spacedesk?

For your Blackscreen problem, do you maybe have Nvidia ShadowPlay installed on your machine?
Could you please check for any incompatible software, just run the spacedesk Driver Console -> Diagnostics -> Incompatible Software Products.

For the files you sent, unfortunately, the files exceed the allowed size.
Could you maybe upload the zip files in the Dropbox or other file hosting services and just send us the download link.

[spacedesk Christian]

Hi @robochemist,

Thank you very much for providing information regarding your observation.
we are currently trying to reproduce the incorrect rotation issue of your Windows 10 viewer but so far, we haven’t seen any behavior like this on our side.
we will continue checking it.
as for the stretched display, could you try to enable „Custom resolution“ in the viewer’s settings? From here, choose a resolution that fits the aspect ratio of your main screen. Upon connecting, select the new resolution on the Windows Display settings.

[spacedesk Christian]

Highest performance is already achieved by cabled networks => cabled connection (e.g. native Android USB, ethernet)

For the lagging behavior, please make sure of the following:
-check if your graphics adapter driver is up to date.
-You’re using the latest spacedesk windows driver and android viewer version.

Could you also observe the spacedeskService.exe’s CPU and Memory load(%) in the taskbar > Processes whenever the lagging occurs? what is the percentage during such scenarios?

[spacedesk Christian]

Hi @kergekacsa,

I see, there is actually an option to hide the tray app from the taskbar, you just have to go to the System tray (the little arrow at the bottom right side of the screen). you will then see the spacedesk Icon > Right click and click “Hide Connection Window” This will allow the spacedesk tray app to permanently be hidden inside the windows system tray.
Please see the attached screenshot for further assistance.

Attachments:

You must be logged in to view attached files.

[spacedesk Christian]

Hi @kergekacsa, @mooh,

Thank you very much for your feedback.
For #2, we have now forwarded this to our iOS developer, we will update you once progress has been made.

@kergekacsa, For #1, could you please be a little more specific about this desktop app you are referring to? it would be very helpful if you could provide a screenshot too.

[spacedesk Christian]

Hi @wibbly,

For further analysis, Could you please send us the Diagnostic logs of this Issue?
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

• Diese Antwort wurde geändert vor 1 Jahr, 1 Monat von spacedesk Christian.

[spacedesk Christian]

Hi @kiki,

This feature is already planned! Release will probably be Q1 or Q2 2024. Important to note is that you can always see which viewers are currently and previously connected via spacedesk Driver Console so other people/users will not be able to connect to your PC unnoticed.

• Diese Antwort wurde geändert vor 1 Jahr, 1 Monat von spacedesk Christian.

[spacedesk Christian]

Hi @goodmanmsu-edu,

Thank you very much for the diagnostic logs.
this is very helpful and we will continue investigating it.
for the meantime, We will now close this topic. If you encounter any spacedesk related issues, just let us know and we’ll be happy to assist you again.

[spacedesk Christian]

Hi @dex,

By „2nd monitor“ is it an HDMI monitor?
Have you tried with Windows logo key + P to switch to duplicate?
Could you please check if your current graphics adapter has WDDM version below than 2.0.
Just run dxdiag.exe, click Display tab and check for WDDM version.

For more info please refer to “Windows 11/10 Desktop Duplication (mirror) option not available” chapter in our user manual
– https://manual.spacedesk.net/Windows1110DesktopDuplicationmir.html

[spacedesk Christian]

Hi @wibbly,

I see, Have you tried different browsers aside from chrome?

[spacedesk Christian]

Hi @wibbly,

you mentioned that your IP is the same as the one displayed in your server.
you also mentioned that spacedesk Android viewer were able to establish a proper connection but not with HTML5.
Could you maybe have multiple network adapters displayed in your server? it is possible that you are using the wrong one for HTML5 viewer.

to make sure that you are using the same IP address as in the spacedesk Android viewer (which has worked before), you can check the IP displayed in the Android viewer and use it in the HTML5 viewer.

[spacedesk Christian]

Hi @rfxcasey,

Spacedesk primarily uses the Android Open Accessory Protocol over USB – in this case, you should select ‚File transfer‘.
BTW: have you tried the suggestions above? please note that we have cases that in some devices ‚USB debugging‘ prevent spacedesk USB connection from working. so it’s better to keep USB debugging disabled.

[spacedesk Christian]

Hi @rfxcasey,

So, your issue is still spacedesk streaming data over WiFi even if the USB cable is connected and USB cable android is enabled in the console.

Questions:
-When you plugged in the Android USB cable, did you see the ’spacedesk Android USB Device‘ in Device Manager under ‚Universal Serial Bus devices‘? Or did it show the default name of your Android Tablet’s USB device?
-Upon plugging your Android device cable, did you see any pop up on your phone that say something like „open spacedesk to handle USB?“
-Are you plugging your USB Android cable directly into your primary machine’s USB port? Or are you perhaps using a USB hub?

Could you please try the following:
-Reinstall and update your spacedesk Android viewer app and spacedesk Windows driver to the latest version.
-Try using other USB cables/USB ports.
-Please check if ‚USB debugging‘ is enabled in the Developer options of your phone. If it is enabled, please disable it and try again with the spacedesk USB connection.
-Within the Developer options, find ‚Default USB Configuration,‘ then select ‚File transfer.‘ This will enable you to set your device to always be on file transfer mode as default.

[spacedesk Christian]

Hi @wibbly,

have you tried the suggestions above?
also, Are you currently connected to a public Wi-Fi network? e.g., a hotel, university, or any other public location.

[spacedesk Christian]

Hi @boomrang51,

We have to move this topic from its original thread to avoid confusion.
For clarification, spacedesk audio is working when you play a video on your Android simulator, but when you try to record it, there is no audio on the recorded video. is that correct?
what is your recorder? Is it a built-in feature of the Android simulator or a separate third-party app?

[spacedesk Christian]

Hi @dougw03,

I see, Could you at least send us the dxdiag info of your primary machine?
just run dxdiag.exe on your primary machine, click “Save all information” and send us the output file. (dxdiag.txt)

[spacedesk Christian]

Hi @wibbly,

what did the timeout error say?
were you able to successfully establish a connection before the time out?
could you please try clearing your browser’s cached files, images, and cookies first in both your PC and android device before accessing the HTML5 Viewer and then try again.

[spacedesk Christian]

Hi @goodmanmsu-edu,
We are glad to hear that it is now working on your side.
you can still send the diagnostic logs via cloud-sharing storage e.g. google drive or dropbox then just send the link here. it will be very helpful!

[spacedesk Christian]

Hi @goodmanmsu-edu,
So the same behavior (touchscreen not working inside of spacedesk window) is also happening in windows 7 viewer.
for further analysis, Could you maybe you please send us the Diagnostic logs of this Issue?
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to reproduce the issue. preferably in Windows 10 viewer (from MS store)
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Christian]

Hi @dougw03,
For #2. we have forwarded this to our iOS developer. as per their feedback, this feature will be implemented on one of the next iOS viewer app versions.

[spacedesk Christian]

Hi @wenxin,
is this a freshly installed iOS viewer?
Have you made sure to click „allow“ on a prompt that says „spacedesk would like to find and connect devices…“ right after you installed it?

aside from that, please check the following:
1. Check your WiFi router settings if it has client isolation enabled.
(This setting prevents direct communication between connected devices/computers.)
2. Do you have VPN (Virtual Private Network) active? If yes, please disable it.
3. Are you using any third party antivirus/firewall? if yes, Please add spacedesk in the exception list or ‘Allow List‘
4. Check on your iOS Viewer Settings -> Privacy -> Local Network, if spacedesk is on the list and enabled?
5. Is your primary machine and iPad device connected to the same local area network?
6. On your primary machine, please try to set your current Network Profile to “Private” via Windows Settings -> Network & Internet -> Properties.

[spacedesk Christian]

Hi @fritzmark,

Your title says that you need spacedesk Driver v1067 to update to v1075, but in the body of your message, you’re requesting v1036.
Before we send the requested file, could you please clarify which older version you need, v1067 or v1036?

[spacedesk Christian]

Hi @goodmanmsu-edu,
I see, so you are able to perform touch screen outside of spacedesk UWP viewer while connected but not inside of spacedesk window is that right?
Could you please quickly try it with spacedesk viewer for windows 7 and see if it is also happening there as well?
You can download it on our website: https://www.spacedesk.net/

[spacedesk Christian]

Hi @rikku33, @shrug,
We just released a new version of spacedesk iOS viewer, which includes the fix for the rotation issue you were encountering.
Please update your viewer to v1.0.54 and let us know if this fixes the issue for you.

[spacedesk Christian]

Hi @dougw03,
For further analysis, Could you please send us the Diagnostic logs of this Issue?
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

About your suggestion regarding the GUI improvement, We have taken note of this and will be working on it, While we’re eager to make these enhancements, we don’t have a specific timeline for the improvements at this time yet. We will inform you once a progress has been made.

[spacedesk Christian]

Hi @dougw03,
1. What version are you using? we recently reeleased a new spacedesk iOS viewer v1.0.54. could you please try to update your viewer and see if the issue is still happening in there?
2. We will forward this to our iOS developer for checking

[spacedesk Christian]

Hi @mrt1,
Thank you very much for your positive feedback,
We will forward this to our android developer for checking.
we’ll inform you of its progress or if a changes has been made available for download.

[spacedesk Christian]

@rawl747,
Thank you very much for your positive feedback. We’re very glad to know that spacedesk is giving you the satisfaction and service you need.
can you maybe attach a picture or a short video of your Digital Audio Workstation setup?
We could possibly share your setup and feature it on our official social media channels (Facebook and Instagram) if that would be fine with you.

[spacedesk Christian]

Hi @goodmanmsu-edu,
Just for clarification, are your touch capabilities not working even outside of spacedesk?
Could you please try to connect to the server using your UWP app (This time, do not activate remote control) > minimize the spacedesk window > see if you can perform any touch actions on the screen.

[spacedesk Christian]

Hi @dougw03,
We had to move this to a new topic with the specific issue as the title to avoid confusion. Regarding the problem, are you using the latest the spacedesk UWP viewer?
Could you please check if your graphics adapter is updated to the latest version?

[spacedesk Christian]

No problem, Glad it worked out for you!
We will now close this topic. In case you encounter any spacedesk related issues, just let us know and we’ll be happy to assist you.

[spacedesk Christian]

Hi @lanson,
Have you tried the latest spacedesk Driver version? We released a new one a while ago. Could you please check if you can now run the spacedesk console using this version?

[Autor]

Beiträge