Suchergebnisse für ‚spacedesk‘

[jsclemmons]

When I run spacedesk_driver_Win_10_64_v1039_BETA, my computer crashes completely halfway along the installation. The driver control panel is there but the drivers are not present in the device manager.

[spacedesk Lea]

Hi @wayniec,

I see. Thanks for the feedback.
Please try these steps for now:
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the black screen + disconnected error code 2-5-6
– switch Diagnostic Collection OFF

Then go to C:\Users\Public\Public Downloads and send us the Debugview.log and all spacedesk files in C:\Users\Public.
And also send us the dxdiag.txt file by running the dxdiag.exe then click „Save All Information“.

• Diese Antwort wurde geändert vor 2 Jahren, 5 Monaten von spacedesk Lea.

[wayniec]

Hi

I’ve tried all of those and it’s still not saving anything. The only thing it does it populate the diagnostic box below the buttons. I’ve tried multiple locations, desktop, my documents and it makes no difference.

This was the data in the box
spacedesk DRIVERS
————————-
Device Name : spacedesk Graphics Adapter
Version: 1.1.363.160
Device ID : SWD\{1BAAD4AC-CD9D-4207-B4FF-C4F160604B13}\0000
Status : OK
Error Code : 0
PNPClass : Display
Service : WUDFRd
HardwareID[0] : VID_DATRONICSOFT_PID_SPACEDESK_VIRTUAL_DISPLAY_0003

Device Name : spacedesk virtual Bus
Version: 1.0.363.32
Device ID : ROOT\SPACEDESK_VIRTUAL_BUS\0000
Status : OK
Error Code : 0
PNPClass : System
Service : spacedeskDriverBus
HardwareID[0] : Root\VID_DATRONICSOFT_PID_SPACEDESK_VIRTUAL_BUS_0001

[spacedesk Lea]

Hi @wadewilson,
Thanks for sending the DebugView.log file we are currently analyzing it.
However, may we also request the other diagnostic logs collected to further analyze the issue.
Upon clicking the „Save All Information“ button, all diagnostic logs should be collected in the selected destination folder.

By the way which spacedesk Windows Viewer did you use? Windows 7 (desktop) version or Windows 10 Microsoft Store version?

• Diese Antwort wurde geändert vor 2 Jahren, 5 Monaten von spacedesk Lea.

[spacedesk Lea]

Hi @wayniec,

Could you please go to C:\Windows\system32 folder, then find the spacedeskConsole.exe and right-click run as Administrator, then try again the steps above.

If it’s still empty, please try to copy the spacedeskConsole.exe to other location (e.g. on Desktop) then run it as administrator from there.

[WadeWilson]

Hi @spacedesk Lea

thank you very much for your quick reply.

Please find the diagnostic logs in the attachments.

Thank you.

• Diese Antwort wurde geändert vor 2 Jahren, 5 Monaten von WadeWilson.

Attachments:

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[racerrecords]

I hope someone can help please

Up untill 15 mins ago i had all three of my monitors working 2 connected via HDMI and spacedesk connecting the third something has now changed as when I connect spacedesk it kicks out one of my direct connected monitors. I really have no idea what changed

I have a intel grahpics 4000 card which does support three monitors as long as one (as it was) is wireless ETC

Again this was all good just 15 mins ago

Please help!

Thanks

[spacedesk Lea]

Hi @demonracing,
spacedesk do not read storage devices remotely.

[spacedesk Lea]

Hi @wadewilson,
For further analysis, could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the black screen issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @astrosert,
Can you check on your Windows 10 tablet settings if auto-rotation is enabled? If yes, please disable it.
spacedesk Windows Viewer currently does not support auto-rotation yet.

If rotation is still wrong, please open the display settings window on your primary machine (PC) then try to set the correct display rotation/orientation manually.

[spacedesk Lea]

Hi @kordula2gmail-com,
Thanks for sending the diagnostic logs.
Could you please try the following:
– open spacedesk Driver Console -> Control -> Clear Windows Display Settings
– connect your Lenovo tablet (expect to see the tablet as Extension mode)
– make sure that the position/orientation of the tablet is in Landscape mode
– open the Display settings window and switch to Mirror/Duplicate mode or just press Windows Logo + P key then select „Duplicate“

• Diese Antwort wurde geändert vor 2 Jahren, 5 Monaten von spacedesk Lea.

[spacedesk Lea]

Hi @jdmusic,
Thank you very much for sending the diagnostic logs.
Unfortunately, the spacedesk server debug traces are missing in the DebugView.log file.
Please try the steps again, and upon switching the Diagnostic Collection ON, make sure to click Yes in the User Account Control box to proceed.
Then send us the updated diagnostic files.

[spacedesk Lea]

Hi @tsp12,

USB tethering connection is applicable if your secondary machine is Android or iOS device.
Based on your statement, you have laptop and PC so I assume you have Windows as secondary machine.
Therefore, you can try Ethernet crossover cable connection between your windows machines.

Please check the Performance tuning -> Network Bandwidth -> Network Cable chapter in the user manual https://forum.spacedesk.netuser-manual/.
You may also check the step by step procedure on how the setup a direct network cable connection here https://helpdeskgeek.com/networking/connect-two-computers-using-a-crossover-cable/.

[spacedesk Lea]

Hi @wayniec,
For further analysis, could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try to connect your viewer app and reproduce the black screen + disconnected error code 2-5-6
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @jdmusic,
Could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try to connect your viewer app and reproduce the display off issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @undertaker555,

For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click „Save all information“ and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[aragubas]

Hello! sorry for taking months for replying I got so annoyed by this issue that I uninstalled spacedesk entirely x’3

my Samsung Galaxy Tab 3 Lite (SM-T110) runs android 4.2.2

and I couldn’t record the issue because I coudln’t find any app for reording screen on my android tablet. I can try pointing a camera to it and recording in that way… Actually i’m go do that and post a video to Youtube and I will post the list here when I do it…

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[felipes1603]

Hello,
Thank you so much for the work, the apps it’s been very helpfull. For my experiences with spacedesk, i have some questions i’d like to know, and pardon me of my weird question because i am not a tech person.

1. i am using my android tablet as my pc’s extended monitor, and mainly using USB Tethering for better performance. If i may ask, if i’m using a better usb cable (3.1 type c or thunderbolt), would it give a better transfer data and performance (fps, delay, etc)? my android has UFS 3.2 and my PC also has a type c 3.1 port too

2. i’ve been looking at my ethernet network and its connection name is changing, from the first time i connect my android tab with USB Tethering, it says Network 1, but now its name is Network 18, it will always be updating as a new network. Can i reset this, or is there a feature or should it be a system thing to make it keeps the specific name?

3. USB Tethering has speed cap in 425 MB, which is still ok, but i see that spacedesk is having a big update in 2022 Q4, especially there will be some kind of Pro version. Will it provide even better feature for better performance, low delay and latency etc?

4. That might be related to our devices too, so i have device that support 3.1 usb type C, which can transfer data up to 10gbps, is it possible that using that as a type of transfer data, work like USB Tethering for a screen extending/mirroring feature? especially for devices that has not support MHL/DisplayPort, if not then,

5. Can the USB Tethering speed increased based on the usb type’s and it’s maximal performance on transfering data of 10Gbps?

Thank you!

[Undertaker555]

Hello.
Today I tried to install Spacedesk.

When I install, all looks fine, but then I saw that there was no tray icon.
After investigating, I found that the setup did not install the .exe into system32.

I tested it on another computer, and it works fine.
Why isn’t it working on my laptop? I really need this software soon..
I hope really much that we can fix it..

My laptop is Samsung Galaxy Book S.

Thank you for helping.

[wayniec]

Hi

I’ve been using spacedesk for weeks and it’s been great. so useful. today it’s connecting but all I’m getting is a black screen. I’ve read through all the posts I can, and I’ve updated the drivers on the windows machine.

I’m using an ipad and it’s on the latest version. I’m un and reinstalled both apps, power cycled everything including the router. Nothing works.

After around 2 minutes I get disconnected and error code 2-5-6, this suggests a display driver issue, but they’re all up to date.

Any suggestions please and thank you!

[WadeWilson]

Hi Spacedesk Lea,

I have the same case with the same issue.

I tried to use my iMAC 27″ (2017) with a Radeon Pro 570 4096 MB as a secondary screen for my windows Laptop. Therefore I installed Windows 10 (via bootcamp) on my iMAC and did everything like Schneider97.

I also have an established connection and can take over control but the (viewer)screen remains black

Could you please help?

Many thanks in advance

[spacedesk Lea]

Hi @justivanlee,

It might be a Windows Update or GPU update behavior. We are not sure.
Did you recently update your Windows System or your Graphics Adapter?

Could you please try the „Clear Windows Display Settings“ button in the spacedesk Driver Console -> Control then try to connect first and switch to Extension mode (in case it’s duplicated), then check if it will still reset to Duplicated mode after reconnecting.

[spacedesk Lea]

Hi @vincent85,

Thank you very much for sending the requested files.

It seems that the previous spacedesk uninstallation is hanging, specifically during spacedesk virtual HID driver unintallation.
Please try to uninstall the previous spacedesk Driver manually by following the instruction in the Uninstallation on Windows Primary Machine -> Manual Uninstall (Troubleshooting Only) chapter in the user manual https://forum.spacedesk.netuser-manual/.
Especially Step 4: Uninstall spacedesk virtual HID Device.

[spacedesk Lea]

Hi @arminriazi,
Here is the product ID of the spacedesk_driver_Win_10_64_v0918_BETA.msi:{716C72D5-6313-4130-B938-C868C7461E31}

[Brad]

Hi,

I’m currently running a PC with a Quadro RTX 4000 with 3x1080p projectors connected. I’d like to use my phone as a device to show a small portion of the combined 5760×1080 mosaic compound, however, it appears I cannot connect only when in a mosaic group.

I’ve tried reinstalling/updating GPU drivers, uninstalling/disabling any conflicts such as NVIDIA Shadowplay, and I am still unable to connect in a Mosaic compound. I can connect outside of a surround/mosaic without any issues, just not whilst enabled.

I thought perhaps sending a 5760×1080 signal might be a lot to transmit? However even when sending only a small 320×320 section of the screen, it still doesn’t connect properly.

Any help would be appreciated. Many thanks!

Best Regards,
Brad

[justivanlee]

When Connect to Spacedesk Previously, I always setup to Extended Screen Mode on Windows 11, but now it always in Duplicate Screen Mode when connect, I need setting manually to Extended Screen mode on each connect.
Please advise is it Windows Update issue?

[arminriazi]

hey there
I just can’t remove spacedesk_driver_Win_10_64_v0918_BETA.msi from your software. would you kindly give me the product code so I can remove it with the troubleshooter?

thanks.

[spacedesk Lea]

Hi @kordula2gmail-com,

Aside from the Auto-rotation settings in the Viewer app, did you also enable the auto-rotation settings on your tablet’s settings?

For further analysis, please send us the diagnostic logs:
– open spacedesk Driver Console app -> Diagnostics
– if DebugView is „Unavailable“, download it first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect your Viewer app and reproduce the rotation issue
– switch Diagnostic Collection OFF
– click „Save All Information“ button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @notequal90,
Thank you very much for sending a short video of this issue.
We will forward this issue to our developer.
In the meantime, you can try this workaround:
Go to your phone’s Settings -> Display -> Fullscreen mode -> switch ON the fullscreen mode for spacedesk app.

Then let us know if it works on your side.

[spacedesk Lea]

Hi @ste1171,
Using the most recent spacedesk Driver version 1.0.39, please follow the steps below:
– open spacedesk Driver Console app and set Disconnect Delay to 0 then disable the Auto-reconnect settings in your Viewer apps
– navigate to spacedesk Driver Console app -> Diagnostics
– if DebugView is „Unavailable“, download it first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect your 2 or more Viewer apps and wait for the disconnect issue to happen
– switch Diagnostic Collection OFF
– click „Save All Information“ button
Then send us the updated diagnostic folder.

[spacedesk Lea]

Hi @guitargamer,
Currently, multi-touch is only available on Android Viewer app.
It is not yet supported on spacedesk Windows/iOS Viewer app and might not be available anytime soon.

We plan to finalize/implement first all the feature list on Android Viewer before porting it to other Viewer apps (Windows/iOS).

[spacedesk Lea]

Hi @bob-shrosk,
Currently, multi-touch is only available on Android Viewer app.
It is not yet supported on spacedesk Windows/iOS Viewer app and might not be available anytime soon.

We plan to finalize/implement first all the feature list on Android Viewer before porting it to other Viewer apps (Windows/iOS).

[spacedesk Lea]

Hi @vincent85,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click „Save all information“ and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @alonelord,
For further analysis, could you please send us the diagnostic logs of your primary machine.
Just run the spacedesk Driver COnsole -> Diagnostics, then just click the „Save All Information“ button.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @tteuz,

The „X“ button found on upper right corner of windows viewer when in full screen mode is currently intended for Windows (Surface) tablet that don’t have keyboard attached and no way to exit from full screen mode.
We will improve this feature very soon.
In case you want to disable it, we can only suggest 2 things:
– only maximize the spacedesk viewer window instead of full screen mode, OR
– if you are not using the touch feature, maybe you can disable it in viewer’s Functionality settings (temporarily), if you want to go to full screen mode.

[tteuz]

Ok so, i’m using spacedesk as secondary monitor interface on my windows tablet. Problem is that the tablet maintain a exit fullscreen button in the top right corner of the screen as presented on the attached screenshot of this post. Is there any workaround for getting rid of it ? the tablet itself is never used so any ideas are welcome XD

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[Alonelord]

Hi, any time I try to run a game from steam, spacedesk crashes, as does my game. This is very frustrating as I am using a headless pc set up, so every time this occurs I have to reboot the pc, and I am unable to play my game. Is there a fix, or potential third party program I can use to fix this? From looking online I’ve seen that this isn’t the only game on steam that spacedesk crashes. Thanks!

[notequal90]

Hello. I,m trying to use spacedesk app on my Poco m3 pro. Device resolution of 1080*2400.
I’m not able to reach taskbar area while touching at very bottom of screen. Remote touches appears to be a bit higher than my physical touches: lower the touch bigger the offset. I’m attaching video demonstrating the issue. Please, note, that my real touches are also visible in the video, so you can see growing offset

• Dieses Thema wurde geändert vor 2 Jahren, 5 Monaten von notequal90.

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[spacedesk Lea]

Hi @spacedeskuser,
Thanks for the feedback.

Can you quickly try to switch the network profile to Private then check if it will help?

Just to verify, did you try to add spacedeskService on your McAfee Firewall?
Similar to this https://forum.spacedesk.netforums/topic/add-spacedesk-to-mcafee/

[spacedesk Lea]

Hi @ste1171,
Thank you very much for sending the diagnostic files.

We noticed that the disconnect delay is currently set, did you also enabled the auto reconnect feature on the viewer settings? Maybe this might help.

By the way, were all viewer apps being disconnected simultaneously?

Please also try with the most recent spacedesk Driver version 1.0.39 available on our website https://forum.spacedesk.net.

[spacedeskuser]

Yes, spacedesk Status is on.
Both primary and secondary machines are on the same wifi.
I was able to connect both devices via Bluetooth as well as ping them both separately.
My network profile type is public.

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[spacedesk Lea]

Could you please check the following:
– Check if spacedeskService is running / Server status is ON in the Console window.
– Are both primary machine secondary device connected on local area network?
– Can you try to ping the IP address of your secondary machine from your primary machine and vice versa?
To check if both machines are reachable to each other.
– What is the current Network Profile on your primary machine, is it Public or Private?
You can see it on Windows Settings -> Network & Internet -> Properties.

For analysis, please send us the diagnostic files on your primary machine.
Just open the spacedesk Driver Console -> Diagnostics -> Save All Information, then send us the whole diagnostic folder.
Just right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @willycia,
We have released a new spacedesk Driver version 1.0.39 today, it includes another potential bug fix for the Display Off issue, please try this one and let us know your result.

[spacedesk Lea]

Hi @sh4dow
Can you tell us which previous driver version that keeps the aspect ratio on your side?

For further analysis, can you please send us the diagnostic logs of your primary machine. Just open the spacedesk Driver Console -> Diagnostic then click the „Save All Information“.

Can you also tell us what is your secondary machine? Is it Android/iOS/Windows/HTML5? And its current native and custom screen resolution set in the viewer app settings.

[spacedesk Lea]

Hi @bach,
Thank you very much for sending the diagnostic logs.

Based on the logs, you have McAfee Firewall, please make sure you have included spacedeskService in the exception list to allow incoming and outgoing spacedesk connection.
Just open your McAfee Firewall settings, click Ports and System Services then click the Add button.
System Service Name: spacedeskService
Local TCP/IP Ports: 28252
Local UDP Ports: 28252
Please check the attached screenshot for reference.

If adding the spacedesk in the McAfee Firewall did not help, could you please run again the Diagnostic collection, this time with DebugView so we can check the spacedesk server debug logs.
– run spacedesk Driver Console -> Diagnostics
– click Download button if DebugView is „Unavailable“ (make sure it becomes „Available“ before proceeding to next step)
– switch Diagnostic Collection ON
– connect a spacedesk Viewer and wait for the issue to happen
– switch Diagnostic Collection OFF
– click Save All Information button
Then send us the updated diagnostic folder.

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[spacedesk Lea]

Hi @alfredopacino,

Unfortunately, no short term nor mid term plans for Linux support on spacedesk server.
Protocol specification is not publicly available.

You can only use your Linux machine as client via spacedesk HTML5 VIEWER http://viewer.spacedesk.net/.
Keep in mind that this HTML5 VIEWER app on Linux is much slower than our native apps on Android and Windows.
This is due to technical limitations of HTML5/Javascript.

[spacedesk Lea]

Hi @willycia,

Please try to reboot your primary machine and try again.
If it did not help, please send us the following:
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

[Willycia]

Hello,

Yesterday I opened up Spacedesk app on my Chromebook, connected it, everything worked fine. I wake up today, open the app, and then it says Connected – Display off. So I go to the spacedesk website, I download the newest version. And when downloading it I get a popup saying Installation Failed. But downloading that, it deleted the old version I had installed. I opened up spacedesk driver console, and because it said instakkation failed, it might not have downloaded some crucial parts. So I tried connecting the app, connected display off again. I go to viewer.spacedesk.net and try connecting, Could not connect. And I tried to delete the old version, but now when I download the old version (I still have the installer) it also shows the error. I recall the error when downloading it previously.

Regards, William

[apeezyfosheezy]

I am unable to get the correct 4:3 aspect ratio when using spacedesk on my iphone 13 pro max in windows 10. If I set 640×480 resolution it stretches the entire screen. It doen’t matter if I tick both set custom resolution and native iphone resolution or just tick custom resolution with 640×480 selected it still stretches. Any help anyone can provide would be great. Also, even if I select the correct resolution in my pc display settings it doesn’t seem to make a difference. Thanks!

• Dieses Thema wurde geändert vor 2 Jahren, 6 Monaten von apeezyfosheezy.

[spacedesk Lea]

Hi @dark_jona,
Just open your McAfee Firewall settings, click Ports and System Services then click the Add button.
System Service Name: spacedeskService
Local TCP/IP Ports: 28252
Local UDP Ports: 28252

Please check the attached screenshot for reference.

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