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If I have a laptop whose display I am using as a secondary display for another PC. Can I remote into that secondary display from another PC. If I can, what would the user experience be, would it disrupt the screen sharing etc.
Hi,
I have a Windows 10 Pro, i5 intel as primary monitor and an iPad 10th generation, with iOs 15.5. Expand screen perfect, but mirror screen put my iPad in black witt the following message: Connected – Display Off
Best,
SP
Thema: Aspect Ratio Stretched Bug
Reached out to support via Email, but I’ll post here as well. I’m having the exact same issue as noted here:
I can’t find the old driver version to fix it though. Unfortunately with only custom resolution checked (not native too), my 4:3 ratio resolutions are not letter boxed. Please advise.
Thanks @Lea
I tried the delay setting but that did not help. Now when the Video Wall mode is active I only have one display that works even though the others say they are connected. The only way I could get it to work is to de-activate the video wall mode. Then all of the 5 connected devices would have an image. Otherwise they were black with the exception of one that was the far right end display on the video wall.
Attached is the diagnostics file requested. I still get the same issue of the disconnect error message on reboot even with the video wall is not active.Hi @georelle,
Thank you very much for reporting this issue.
Could you please try setting a Videowall Disconnect Delay value (e.g. 20) in spacedesk Driver Console app and check if it will help with the disconnection issue.If it did not help, please send us the diagnostic files on your primary machine.
Just go to spacedesk Driver Console -> Diagnostics, make sure to connect all the 5 spacedesk viewers from your Android TV then click the „Save All Information“ button.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.I have a video wall setup with 5 Android TV devices and a Windows 11 Pro as the Primary. Previously everything was working good. Then two of the Android devices updated to the newest release 0.9.98 and they would not automatically reconnect after the primary was rebooted. So I updated the Primary software to 1.0.42 and all other Androids to 0.9.98 Now all of the Android devices give an error when the primary is rebooted. They give the „Disconnected by server error. Error Cod: 4-5-6, Error Info: 1-5-8 then the connected time. I did enable Automatically reconnect and entered the IP address of the Primary, but it does not matter it will still give the Disconnected by Sever error. Previously they would do the „Reconnecting to Server….“ message until the primary rebooted then they would reconnect.
I tested the updated software on a separate Windows 11 laptop and different Android TV device and they work as expected but I do not have that setup as a video wall.
I would really like to use this configuration for digital signage.
Any help to resolve this would be appreciated.Thanks-
it was working when i first tried it but after i opened it next day it said Couldn’t find any primary machines can you please help me
Hi @piecat,
Thanks for sending the dxdiag file.
What is the operating system of your primary machine? Is it Windows 10 or Windows 11? Is it 64bit?
Please also send us the other requested logs.Thema: Can’t Download
In the download part of the program, it gave an error prematurely, although I added it to the exceptions from the antivirus application, it still does not load.
First, a huge THANK YOU to the smart folks at datatronicsoft for making and releasing this very cool tool! I am using it daily to give myself more screen real estate, and it (mostly, see below) works like a charm. I’m really impressed with the refresh and depth available when using a local network and higher-end tablet – graphics are very smooth!
THE SETUP:
I have an Android tablet connected as a desktop extension using spacedesk, with the latest server-side driver software (v1.0.42) and latest Android app (v0.9.97) as of 6/17/2022. The desktop (Windows 11) has a wired connection to my lan/wan/wifi router, and the tablet (Samsung Galaxy Tab S8 Ultra / Android 12) is on wifi (although I did try connecting to lan while troubleshooting, and the issue remained).The tablet connects to the desktop with no problems, and the desktop is extended. There appear to be NO network issues, and no errors during connection. After connecting, I am able to use the extended desktop as normal, moving windows between monitors, maximizing, and getting a good view on the tablet WHILE I AM ACTIVELY WORKING IN WINDOWS DISPLAYED THERE.
THE PROBLEM:
The problem presents itself after some idle time. If the view on the tablet (spacedesk client) is static for too long (several minutes), there will be a disconnect/reconnect cycle. The tablet will briefly disconnect, showing a black screen/bouncing text, and then reconnect, showing the extended desktop again. Most of the time, the main Windows desktop is not disturbed – Windows seems to believe that the extended desktop still exists, and it does not try to gather open windows back to active monitors. Sometimes the time between disconnect and reconnect is too long, and the extended desktop flashes (or does the Win 11 zoom in/out thing) and gets disrupted, then resets again on connect. Both scenarios are bad – I don’t want it disconnecting at all, even if it’s idle.TROUBLESHOOTING:
I first tested different network connections, thinking perhaps there were traffic issues, but it persisted across different connection configurations.
Then I started searching this forum, and found a few threads where the datatronicsoft rep asked whether the person’s screen had been active or idle. These were in older threads, and the rep usually recommended upgrading, but it got me thinking that perhaps screen activity was the issue (or perhaps screen activity, causing network activity, to keep network connections alive).
There were also references to the „Disconnect Delay“ setting in the Driver Console – there is no help for this setting (that I could find in app or docs) so I’m not entirely sure what it means – is it 1) grace period for server to not reset extended desktop when a client temporarily disconnects, because we’re expecting a reconnect, -OR- 2) timeout intended to actually disconnect an idle screen? I think it’s #1, but I would love to get the answer from a rep here. Regardless, I cannot set it to „0“ – it just defaults back to „45“ when the status is set back to „On“.THE WORK-AROUND:
I opened my NVIDIA control panel and went to the first item in the menu, which is „Adjust image settings with preview“. This has a constantly-rotating generated 3D image (the NVIDIA logo) so that you can see anticipated quality changes as you change settings. I made the window as small as possible while still displaying the rotating image, and put that window on my spacedesk extended monitor (the tablet). I have attached an image of the window here.After doing this, NO DISCONNECTS ALL DAY, regardless of whether any other data was static / idle on the screen.
I don’t think the NVIDIA window is necessary – but I do think some portion of the screen that is constantly updating is required for the work-around. Something that displays a small animated GIF might do the trick.
It is interesting to note that, since I have the clock displayed at the bottom of every monitor on the taskbar, that at least SOME pixels are getting updated every minute. But this doesn’t appear to be enough.
THE REQUEST:
I’m hoping someone from datatronicsoft can chime in on this, and:
1. Answer the question on the exact operation of the „Disconnect Delay“ setting, and
2. I would request a „keep-alive“ feature be added to either keep a little more traffic going between the client and server (if network port timeouts are the root cause) and/or force-redraw the screen or a portion every now and then (if that helps).
I understand this sort of brute-forces the fix, and it’s not clear to me where in the chain the timeout is occurring – but since this was a question from datasoftinc reps in the past, I assume it is a know potential issue, and you may have more insight into root cause. If the fix is elusive, you could at least have a keep-alive feature for current users until a more nuanced fix was available.Thank you again for all of the work on this, and I’m looking forward to the new upcoming releases and product offerings!
