Suchergebnisse für ‚2‘

[spacedesk Lea]

Hi @filipekinder,

Can you please download the Microsoft Troubleshooter program here:
https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Installing.
After that, please try again with the spacedesk driver installer.

[spacedesk Lea]

Hi @plaurits,

Could you please try the following work around:
1. open your iPad Viewer -> Settings -> Rotation, then switch it OFF
2. you might also have to switch the display orientation in the display settings in your primary machine in case it’s still flipped upon connect
3. connect the iPad Viewer app then on your primary machine, open the spacedesk Driver Console window -> click the connected client underneath Network -> Connections Active, then on the right panel, click the Videowall tab and uncheck the Flipped Display (for mirroring) box.

[plaurits]

Hi
I was just trying out this program in order to use my ipad (in landscape mode) as second monitor for my windows 10 PC.
Connection comes up fine, but ipad is showing the PC screen upside down, e.g. process line on top.
I switched my ipad upside down.
More importantly when you press e.g. below icons on process line nothing happens
1. File explorer
2. Task Manager
3. Teamviewer
See attached screenshot from ipad.
Any suggestions?
Peter

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[spacedesk Lea]

Hi @kemikalelite,

Thank you very much for sending the diagnostic logs.
We are currently investigating it. We have tried in our Windows 10 v22H2 but so far we cannot reproduce the issue.
Looks like the spacedeskService is hanging on your side. Can you quickly try to forced stop it via task manager, just open the task manager then find the spacedeskService.exe and right-click „End task“.
Then run services.msc, find spacedeskService then try to manually start it.

Then let us know your result. Looking forward to your feedback.

[KemikalElite]

The spacedesk status shows as OFF in the control tab and in the lower left corner of the console window.
If I change the switch to ON it changes back to off on its own when I reopen the window.
If I check „Automatically start at system boot time“ the option immediately disables itself.
The spacedesk icon is not showing in the system tray next to the clock.
spacedesk is not detected on either of my two android devices.

I have already tried uninstalling, rebooting, then reinstalling with no improvement.

It was working fine before this week but the only changes to the computer are routine windows and nvidia updates.

I do not have Nvidia game capture or any other incompatible software or security products that are listed.

I have attached the diagnostic log zip.

Windows 10 22H2
Server Version 1.0.49
Android client version 0.91.1

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[Shaft]

Hello,
I have two problems with SpaceDesk.

First one:
I have latest update SpaceDesk on my PC and my Android device.
I have latest NVidia driver, and latest Windows 10 update.
I have no errors on my primary machine.
My Android device is clean, after factory reset.
After random time it shows error and disconnects:

„Disconnected by server error
Error Code: 2-5-6-5-4-5-6-4-5
Error Info: 0-5-8-9-6-5-8-6-5
Connected time: …“

After this error, device is not reconnecting and i have it in my PC Case, so i have to unscrew it, and press ok button on that error, than reconnect it manualy.

In log i have errors:
[14052] Error 11 (invalid parameter) in function AudioGraph::CSonicMapper2Module::LazyInit
00000119 13:04:46 [14052] Error 16 (unavailable resource, function or feature) in function AudioGraphSettings::CRegistrySettingsRepository::ReadSetting

00000028 13:04:46 [14052] Error 14 (resource or object not found) in function AudioApplication::ExtractInfosFromAudioSessionMonitor
00000029 13:04:46 [14052] Error 11 (invalid parameter) in function AudioGraph::CSonicMapper2Module::LazyInit
00000030 13:04:46 [4792] AL [4792:5740]:ALWindowHidden::DisplayMonitorAssignmentEnumerate failed! EnumIdx:0
00000032 13:04:46 [14052] Error 11 (invalid parameter) in function AudioGraph::CSonicMapper2Module::LazyInit
00000033 13:04:46 [4792] AL [4792:5740]:ALPnpDevice::Destroy error already closed!
00000034 13:04:46 [14052] Error 16 (unavailable resource, function or feature) in function AudioGraphSettings::CRegistrySettingsRepository::ReadSetting
00000037 13:04:46 [14052] Error 14 in function DataSystem::GetProductDesc: Product infos not found

Second issue:
After every PC restart i have to make Hide Task Bar icon to stop showing it in start bar.

[Blend69]

Hi, I have a samsung T210 running android 4.1.2 Jellybean. I don’t have the hotspot or tethering options. Could anyone help?

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[spacedesk Lea]

Hi @lort0m,
For now, you can try 2 things:

1. USB Tethering connection
If your phone supports USB tethering, you can try to establish a private network connection via USB tethering and connect spacedesk over it.
For instructions, please check the Performance Tuning -> Network Bandwidth -> USB Tethering chapter in the user manual.

2. Android Debug Bridge Cable connection
For instructions, please check the Performance Tuning -> Network Bandwidth -> Android Debug Bridge Cable chapter in the user manual.
https://forum.spacedesk.netuser-manual/

FYI: Native Android USB cable connection is not yet supported.
But will soon be available in the next few months.

• Diese Antwort wurde geändert vor 1 Jahr, 11 Monaten von spacedesk Lea.

[spacedesk Lea]

Hi @password23,
Another thing to try to verify that the problem is the network connection over your router, is to connect over the Mobile Hotspot network.
Just follow the steps below:
– On your Windows 10 primary machine, open the Windows Settings -> Network & Internet -> Mobile Hotspot, then switch it ON, select Share my internet connection from „WiFi“
Take note of the Network name and password which you will connect from your Chromebook.
– On your Chromebook, connect your WiFi to the Hotspot network name created by your Windows 10 primary machine.
– Once the chromebook is connected to the hotspot network, check the spacedesk viewer if you can discover now the primary machine and try to connect.

[manish11165]

I’m using Gboard 12.2 and Fleksy 11 keyboard.

My device is Redmi Note 4 (mido), Android 12.

[spacedesk Lea]

Hi @lort0m,

Thank you very much for sending the diagnostic logs.
Could you please check if you can add spacedesk or C:\Windows\system32\spacedeskService.exe on your Avast Firewall setting’s exception list to allow incoming and outgoing connection.
Then try again if it will fix the spacedesk discovery.

[spacedesk Lea]

Hi @bastienbaba,

The „X“ button found on upper right corner of windows viewer when in full screen mode is currently intended for Windows (Surface) tablet that don’t have keyboard attached and no way to exit from full screen mode.
We will improve this feature very soon.
In case you want to disable it, we can only suggest 2 things:
– only maximize the spacedesk viewer window instead of full screen mode, OR
– if you are not using the touch feature, maybe you can disable it in viewer’s Functionality settings (temporarily), if you want to go to full screen mode.

[spacedesk Lea]

Hi @password23,

Then something in your primary machine is blocking the outgoing and incoming connection from/to devices/computers connected on the same local area network.
Internet connection is not relevant in this case, spacedesk operates on local area network and does not require internet connection.

Another thing you can quickly try, on your chromebook please try to connect via spacedesk HTML5 Viewer. Just open a web browser and go to http://viewer.spacedesk.net/ and connect to the IP address of your primary machine.

[Mediterrano]

Cursor moves between primary and secondary displays but does not move directly between secondary displays.

I am on Win11.
I have one 49″ primary monitor and beneath and in front of it 3 iPads (iPad 6, iPad Pro 10.5″ and iPad Pro 12.9″)
To get the cursor from one iPad to another, I always have to go the indirect route through the primary display.
It would be nice if it was possible to move the cursor directly between the iPads without having to go through the primary display.

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[marulo77]

spacedesk DRIVERS
————————-
Device Name : spacedesk Graphics Adapter
Version: 1.1.370.162
Device ID : SWD\{1BAAD4AC-CD9D-4207-B4FF-C4F160604B13}\0000
Status : OK
Error Code : 0
PNPClass : Display
Service : WUDFRd
HardwareID[0] : VID_DATRONICSOFT_PID_SPACEDESK_VIRTUAL_DISPLAY_0003

Device Name : spacedesk virtual Bus
Version: 1.0.401.35
Device ID : ROOT\SPACEDESK_VIRTUAL_BUS\0000
Status : OK
Error Code : 0
PNPClass : System
Service : spacedeskDriverBus
HardwareID[0] : Root\VID_DATRONICSOFT_PID_SPACEDESK_VIRTUAL_BUS_0001

[spacedesk Lea]

Hi @password23,

This confirms that something is blocking the connection between the connected devices..
Do you have third party antivirus/firewall software in your chromebook?

[spacedesk Lea]

Hi @lort0m,

Unfortunately, rar file is not allowed while the zip file exceeds the allowed size.
Could you maybe try to split the contents of the diagnostics into 2 folder and just upload 2 zipped folders.
Or maybe upload the zip file in the dropbox or other file hosting services and just send us the download link.

[spacedesk Lea]

Hi @password23,

Thanks for the feedback.

Please try the following:
– Can you try to ping the IP address of your secondary machine from your primary machine and vice versa, just to check if both machines are reachable to each other.
– Try to switch spacedek Server OFF -> ON via spacedesk Driver Console app, then check if viewer can discover now the primary machine.

[spacedesk Lea]

Hi @password23,

Thank you very much for sending the diagnostic logs.
Based on the logs, you don’t have third party firewall software on your primary machine, and your current network profile is already Private.
Did you already check if your wireless router has client/wifi isolation enabled?

By the way, what is your secondary machine / viewer app? Android/iOS/Windows?
Is it connected in the same wifi network as your primary machine?

[spacedesk Lea]

Hi @umut-atakul,

Unfortunately, the file exceeds the allowed size.
Could you maybe try to split the contents of the diagnostics into 2 folder and just upload 2 zipped folders.
Or maybe upload the zip file in the dropbox or other file hosting services and just send us the download link.

[spacedesk Lea]

Hi @password23,

Yes, the adapter is hidden until you connect successfully to a viewer.

Download link for only spacedesk Graphics Adapter is not possible. All spacedesk drivers are bundled in one installer package.

It seems that the problem is in network discovery.

Could you please check the following:
– Do you have third-party firewall/antivirus software?
If yes, please make sure that spacedesk/spacedeskService is in the exception list for incoming and outgoing connection.
– Is your current network profile Private or Public? If it’s Public, please switch to Private.
– Is client/WiFi isolation enabled in your Wireless router settings?
If yes, please disable it. This setting prevents direct communication between connected computers/devices.

For further assistance, please refer to the Troubleshooting – Network Connection chapter in the user manual.
https://forum.spacedesk.netuser-manual/

If the suggestions above did not help, could you please send us the diagnostic logs of your primary machine.
Just open the spacedesk Driver Console by clicking the spacedesk tray icon in the task bar or by start menu then search.
Go to Diagnostics and click Save All Information button.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @password23,

If the spacedesk Driver installer finished successfully, then the spacedesk Graphics adapter should be pre-installed.
spacedesk Graphics Adapter in device manager will be plugged upon first successful client/viewer connect.

Did you try to connect a spacedesk viewer app?

• Diese Antwort wurde geändert vor 1 Jahr, 12 Monaten von spacedesk Lea.
• Diese Antwort wurde geändert vor 1 Jahr, 12 Monaten von spacedesk Lea.

[spacedesk Lea]

Hi @mdc42,

1. Yes, touch screen feature is supported in the current spacedesk version.

2. Yes, spacedesk supports multiple viewer connections (except when connecting via spacedesk HTML5 Viewer).

3. Not exactly the app, one of the main factor that affects the performance is the network connectivity. If spacedesk is connected over a slow wireless network, then it will result to slow performance.
The ideal spacedesk connection should be over a wired network, please check the performance tuning chapter in the user manual for various suggestions on how to improve performance https://forum.spacedesk.netuser-manual/#item_505.
FYI: Native Android USB cable support will be available soon.

[woqq445721624]

Hi Lea,

The issue is fixed.

Although I don’t know why this happens, I can provide all the information I have to better state the issue and maybe it will help us address the problem.

I used my laptop (i7-6700k plus NVIDIA P5200, CLEVO P770DMG) as the host machine, only one screen (LG 34′ Ultrawide 144Hz) was used, the internal screen from my laptop was disabled. Then, I used my iPad pro (I believe it is 2019 version) as the extension screen, which doesn’t have any problem from the beginning to the end. Then, I used my iPhone X as my second extension screen. At the beginning, it successfully conntected, but after I quitted the APP, and came into again, the APP in iPhone didn’t show any host machine. Even I used another laptop as the host machine, the iPhone didn’t show anything (neither first nor second laptop), while the iPad showed both host machines. However, when I used HTML5 to find the hose machine, it can succeed to connect in the Safari of the iPhone.

Recently, I change the graphic card in the first laptop from P5200 to 970m, DELETE ALL GRAPHIC DRIVERS and REINSTALL THEM. The iPhone shows the host machine. During the duration from the failed time till now, I ONLY change the drivers. So, I think it is due to the graphic drivers. However, one thing doesn’t support this conclusion is that I also used another laptop (second host machine), but the APP on iPhone cannot find that neither. After I reinstall the driver in my first laptop, the second laptop magically shows in the APP on iPhone too.

I don’t quite understand why the driver on first laptop can also affect the second laptop? Is there anything hooking some configuration file in iPhone and it affect the whole local network?

By the way, thank you for making this convenient and great software.

[gralf]

Hi!
I’m new to this forum, but not new to spacedesk. I’m playing around since version 0.9. Today I took a closer look at resolutions and refresh-rates.

Is there any chance for other refresh-rates than 60 and 30fps? It would be great to also have at least 50fps, because this is the generic refreshrate for German TVs and Cameras. So, if I create a wall and have this wall filmed by a video camera I will get interferences because of the different framerates.
Also 50fps or 25fps would reduce the network traffic a bit.

Thanks for any advice
Gralf

• Dieses Thema wurde geändert vor 2 Jahren von gralf.

[mdc42]

1-Does the touchscreen of my tablet work?

2-Can i display separate apps on 2 devices?

3-Does the app affect the performance or not?

[spacedesk Lea]

Hi @woqq445721624,
Could you please check on your iPhone’s settings -> Privacy -> Local Network, if spacedesk is on the list and enabled?

[Dmutro]

Дізнавсь недавно про цю програму, працює добре. Але чомусь не хоче працювати з розширенням екрану(проблема- мигають два екрани, також пробував на телефоні також мигає), а дублювати на два екрана робить добре. (Ukraine)

I recently learned about this program, it works well. But for some reason it does not want to work with the screen extension (problem – two screens are flashing, I also tried it on the phone, it also flashes), but duplicating on two screens works well.

[Vule]

Hello, I have had another issue few days ago which was somewhat improved after an update but the disconnections still occur and now this stuff happens when it tries to auto reconnect. I believe that more than 24h of logs are in here (or just last 2 if it didnt save previous session).
And I might add, as I was typing i got „disconected by server“ with error code 456 and error info 158. I asume that the logging has turned itself on (bcs I manually turned it off minutes ago) which caused disconnect

EDIT: since the file is too large for the attachment: https://we.tl/t-5CjoPb1LB6

• Diese Antwort wurde geändert vor 2 Jahren von Vule. Grund: added link for a file thats too large for the attachment
• Diese Antwort wurde geändert vor 2 Jahren von spacedesk Lea.
• Diese Antwort wurde geändert vor 2 Jahren von spacedesk Lea.

[pedrodru]

After updating to Windows 11 22H2, Spacedesk Viewer from Windows Store crashes when trying to open it.
Event viewer shows the following error:

Fauting application name: spacedeskAppUWP.exe, version: 0.0.0.0, date timestamp: 0x609e59c2
Fauling application module: Windows.UI.Xaml.dll, version: 10.0.22621.382, date timestamp: 0x9af156ee
Exception code: 0xc000027b
Fault offset: 0x000000000084f1a0
Fauting Process ID: 0x0x4B7C
Fauting Start Time: 0x0x1D8CDEB59FE001A
Fauting path: C:\Program Files\WindowsApps\datronicsoft.spacedesk_0.0.23.0_x64__aa4z72nd5cmx4\spacedeskAppUWP.exe
Fauting module path: C:\Windows\System32\Windows.UI.Xaml.dll
Report ID: cf1a4c4f-5f44-435f-9e35-f38af9e117a3
Fauting complete application name: datronicsoft.spacedesk_0.0.23.0_x64__aa4z72nd5cmx4
Fauting application ID package: App

[eman]

Hi,

thank you for this nice tool. I do some experiments with a lot of physical and virtual screens for building a big flight-simulator that uses a lot of views and clients (PC’s). So far spacedesk works very fine, fast and stable ! I am very surprised.

Can I overrun in the spacedesk viewer (Windows 10 App) the custum resolution over the native resolution for a physical display that is attached to the client ? I have a client with a physical multi-screen setup of 3×3 screens (each 1920×1024) an want to use (and expand) the viewer with a custom resolution of 2048×2048 for example. Upscaling within the viewer over 9 screens works fine but i want to use a higher resolution for the viewer to see more details, but it is limited to the max resolution of one of the native displays.

[Serhii]

123 цкцкцукц Просто говорю

[Serhii]

Dear Nicole I don’t have access to my laptop (Main machine) at the moment I’ll just get access and I’ll try and post right away. I will write from Ukraine at 21:00. Thanks for the help!

[spacedesk Nicole]

Hi @Serhii,
let’s try the following sequence:

1. Turn OFF spacedesk in the spacedesk Driver Console.
2. Let’s be sure that spacedesk is not really running. Check in Task Manager if spacedeskService.exe is still running. If it is, then click on End Task. (Screenshot below)
3. Turn ON spacedesk in the spacedesk Driver Console.
4. Connect the laptop.

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[Serhii]

123

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[Serhii]

123

[Serhii]

123

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[spacedesk Faith]

You can try these options:
1. Enable auto-rotation feature of the client (In the client settings, go to Rotation and enable Autorotation then Save.)
2. Manually set the Display orientation on Windows Display Settings (Please see the attachments below.)

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[spacedesk Nicole]

Hi @scientist9852,
yes, that is a native USB connection but supported only for Android.
Currently no plans to implement USB cable support on iOS.

[mhammady]

Hi,

I tried spacedesk yesterday and it worked great, except for the touch. I connected 2 iPads, and the server can see both and extend the screen to both, but only the 1st iPad connected can get the touch to work, and the 2nd to connect cannot. It doesn’t matter which one, every time, I can connect with touch working to whichever connects 1st to the server.

I’m using win10 64, and 2 iPads 3rd gen 2012

Any idea how to fix that?

• Dieses Thema wurde geändert vor 2 Jahren von mhammady.

[spacedesk Faith]

Hi @mad-dog,

Does it only happen when using FiveM?
Does 2022-09-10-001540-spacedeskRuntimeDiagnostics folder already exists? If not, please follow the steps below:

– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button

PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected. Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

Also, please check if you can find a recent dump file (time stamp should be the same as when the issue happen) in C:\Windows\minidump. And include this in your attachment. Thank you.

• Diese Antwort wurde geändert vor 2 Jahren von spacedesk Faith.
• Diese Antwort wurde geändert vor 2 Jahren von spacedesk Faith.

[spacedesk Faith]

Hi @achee,

Thanks for the logs.
It seems that something on your primary machine is preventing a spacedesk connection.

We noticed that you have CrowdStrike Falcon Sensor Antivirus on your primary machine.
Could you please check if there’s an exception list setting on this antivirus app and just try to include spacedesk to allow incoming and outgoing connection.
The following are the spacedesk details you might need for manual setting:
service name: spacedeskService
file path: C:\Windows\system32\spacedeskService.exe
TCP/IP Port: 28252
UDP Port: 28252

[Mad Dog]

Hello i playing FiveM and always when i try put volume down (FN+F2) or up (FN+F3) spacedesk froze, disconect my phone and on pc screen be something like green and white colored cubes like matrix (i think driver crashed or something like that).After 10 second display on pc turn black and nothing happend , pc need restart .. Everything is actualized, new gpu driver, new spacedesk pc update, new mobile app, updated windows. Thx for solution

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[Mrjtrix]

https://www.dropbox.com/s/c5478y6m65o0ty8/2022_spacedeskDiagnosticTool_Legacy%20%282%29.zip?dl=0

[Mrjtrix]

I’m sorry, I don’t seem to see dxdiag.exe I see a Dbgview.exe in the unziped files as well as the folders created. I have attached a zip file of all. I hope this is what you need. Thank you.
I do have a DxDiag.txt file saved on my desktop but it is dated 7-16-2021 So I think it was from an old support ticket. (I’m not sure how I created it) as all I see in the spacedeskDiagnosticTool.cmd is Dbgview.exe and spacedeskDiagnosticTool.cmd

[Mrjtrix]

https://www.dropbox.com/s/jw4zoj9mkghh679/2022-09-07_09-45-44.zip?dl=0

[spacedesk Lea]

Hi @mrjtrix,
Thanks for the feedback.
Can you maybe try to split the contents and send 2 (or 3) zip files?
OR maybe upload the zipped folder in dropbox or google drive, then just send us the download link?

[spacedesk Lea]

Hi @mrjtrix,
For further analysis, could you please send us the diagnostic logs of your Windows7/8.1 primary machine.
To get the diagnostic logs for Windows7/8.1 machine, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/d8w439rp66vqbr1/2022_spacedeskDiagnosticTool_Legacy.zip?dl=0

Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces. If there’s a pop-up message from DebugView, just press “Agree” to proceed.

On step 4 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.

After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[ZanyT]

Thanks for being so thorough in your explanation of what to do, as I’m not a tech person. 🙂

It seems to be working now, but I wanted to send you the folder anyway just to make sure — if you can please confirm that whatever was the problem is now fixed?

(I saw that other people in here had the same problem at the same exact time as me on 9/1/22, so possibly something happened on SpaceDesk’s end at that time, but all is better now?)

Thanks!

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[renzo031109]

Hello,

I am trying to use the Hyper-V Virtual Machine with OS Windows 10 as a Spacedesk driver console.

When I am trying to connect from Spacedesk viewer (OS windows 10) it is connected but the display is off and black screen. I’ve checked the diagnostic information and it seems that there is no issue:

spacedesk DRIVERS
————————-
Device Name : spacedesk Graphics Adapter
Version: 1.1.369.161
Device ID : SWD\{1BAAD4AC-CD9D-4207-B4FF-C4F160604B13}\0000
Status : OK
Error Code : 0
PNPClass : Display
Service : WUDFRd
HardwareID[0] : VID_DATRONICSOFT_PID_SPACEDESK_VIRTUAL_DISPLAY_0003

For Incompatible software, there is no software is seen.

Am I missing something? Anything to configure? I would appreciate your help.

Thank you,
Renan