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Hi @wbhop,
You are looking at the tray app. It doesn’t show your license status at all, this is a mistake and in the next version, it will be “License: Commercial and Non-Commercial”.Your purchased license is for the Android viewer. To check your license:
-Connect your Android viewer to spacedesk Driver.
-Go to the spacedesk Driver Console.
-Click on the connected client under the “CONNECTIONS” tab.
-Look for “The license Type:”. “Commercial” means Licensed, while “Non-Commercial” means Free/Public version.
-If it says “Commercial”, your Android viewer is licensed.Alternatively, you can check within the Android viewer too:
-Click on the menu.
-Select ‘Licensing’.
-Look for “License Issued”.Hi @wbhop,
Could you please specify where you found the public version? It would be helpful if you could send us a screenshot of it too.Hi @bicuriousgeorge,
The fix for this issue has already been released. After performing a PC reset, spacedesk should no longer be installed. However, please note that there may still be some residual files left behind. This behavior is controlled by Windows which somehow decides to keep certain files, but you can just manually delete them instead.Hi @larsr,
What display mode are you using? Duplicate or Extend?We could not download the image you have sent because it exceeds the maximum file size allowed, can you maybe compress it to a zip folder?
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply, or maybe
send it to us by uploading it to any cloud storage app like google drive or dropbox and send us the link.Hi @ronalpinhos,
Thank you very much for your input.
We will keep on monitoring this issue, in case the problem happens again, please take a screenshot and send it to us.Hi @robreddude,
Do you intend to use both tablet and chromebook as a client? or tablet (client) – Chromebook (server)?
To use spacedesk, you should install spacedesk Driver Console (Server) which is only supported in Win7/8.1/10/11 machines.
you will need a client (Windows/Android/iOs/HTML5) for this to work.
with this setup, you can use either USB or Wifi Connections.you can refer to the Introduction and Setup -> System Requirements chapter in our user manual.
Link: https://manual.spacedesk.net/SystemRequirements.html- 该回复由spacedesk Christian 于 10月、 4周前 修正。
29 1 月, 2024 3:52 上午 回复至: Android device not connecting through USB even if USB option is enabled #25560Hi @kirvin13,
Thank you very much for sending the required files.
Unfortunately, We didn’t find any traces that could help us with this issue.. have you made sure to reproduce the issue properly before turning OFF the Diagnostics collection?
Can you tell us what model your Android device is?
Could you also try to restart your Android device and try again with the USB Cable?If the issue persists, please check if there are any errors in your Device Manager.
please go to Device Manager, locate your Android device, and check for any errors (indicated by a yellow exclamation mark). If you see one, right-click on it > select ‘Properties,’ > go to the ‘General’ tab > take a screenshot > send it to us.29 1 月, 2024 2:07 上午 回复至: Android device not connecting through USB even if USB option is enabled #25557Hi @kirvin13,
We had to split our replies from the previous topic to avoid confusion.is USB debugging in your Android device’s Developer’s option enable? If yes, please disable it and try again with spacedesk USB connection.
While the spacedesk Driver Switch and USB Android option are enabled,
please connect a device with USB cable and send us the Diagnostic logs of this Issue.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the Issue.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.Hi @ronalpinhos,
I see, so there are no screen tears on your other devices except for your Mi Pad 5. This suggests that the issue may not be on the server side. Could you please check lower resolutions on your Mi Pad 5 to see if you can also observe screen tearing when using WiFi connection?”
also, could you please send us a screenshot/photo of the screen tear issue?- 该回复由spacedesk Christian 于 10月、 4周前 修正。
Hi @rouven,
Password protection and encryption support will become available very soon!
In the meantime you can take extra precautions when using your machine in public places while using public Wi-Fi, to temporarily prevent anyone from connecting, you can switch OFF the whole spacedesk Server when not in use.If you are using a private network, no one can connect outside of it unless they are connected to the same private network as you do.
On the other hand, if you are using an Android or iOS as a secondary devices, you could just switch OFF the Local Area Network and then switch ON the USB Cable Android and USB Cable iOS option and connect to the server using cable instead. In this way, you will still be able to use your spacedesk and devices over USB and be safe from unknown outside connections.
See attached Screenshots for assistance.- 该回复由spacedesk Christian 于 11月前 修正。
附件:
您需要登录才能查看附件。24 1 月, 2024 7:35 上午 回复至: Android device not connecting through USB even if USB option is enabled #25525Hi @kirvin13,
so your spacedesk Driver Switch and USB Android option are now both enabled/ON is that correct?
but your Android device still can’t connect through USB?24 1 月, 2024 6:48 上午 回复至: Android device not connecting through USB even if USB option is enabled #25509Hi @kirvin13,
Make sure you that the spacedesk Driver Switch (the big green switch at the top) is enabled/Turned ON > then go to Communication Interface and check the “USB Cable Android” > try plugging an Android device using USB cable.
if the spacedesk Driver Switch gets turned Off after you check USB Cable option, just switch it ON again.
Please refer to the attached screenshot.附件:
您需要登录才能查看附件。24 1 月, 2024 6:32 上午 回复至: Android device not connecting through USB even if USB option is enabled #25507Have you already tried manually turning ON the spacedesk Server/Driver after you check the Android USB option?
24 1 月, 2024 5:32 上午 回复至: Android device not connecting through USB even if USB option is enabled #25505Hi @kirvin13,
Thank you very much for sending us your diagnostic logs.
can you tell us if your spacedesk Server is starting properly after you check the Android USB option in the console? if not, please try to manually turn the server ON.No problem, Glad it worked out for you!
We will now close this topic. In case you encounter any spacedesk-related issues, just let us know and we’ll be happy to assist you.24 1 月, 2024 1:54 上午 回复至: When multiple iOS devices are connected via USB at the same time, only one devic #25501Hi @aswq1254,
Thank you very much for providing the required files. however, the zipped files you sent can’t be fully extracted because of missing files. You could try uploading ALL files via cloud-sharing storage e.g. google drive or dropbox then just send the link here.also, one of your clients is showing a ‘detached’ status.
you could try opening the Windows Display Settings on your primary machine and click the detached/greyed out client then just attach it by selecting extend.
You can also refer to our CONFIGURATION AND SETTINGS
-> Windows Driver (Primary Machine) -> Desktop Extension or Desktop Duplication (mirror) Settings in Display Control Panel chapter in our manual –
https://manual.spacedesk.net/DesktopExtensionorDesktopDuplica.html- 该回复由spacedesk Christian 于 11月前 修正。
Hi @ferjero989,
Could you please try running your spacedeskConsole.exe as an Administrator and see if it will work?
you can find it in C:\Program Files\datronicsoft\spacedesk- 该回复由spacedesk Christian 于 11月前 修正。
We have released spacedesk iOS viewer v1.78 on the App Store, which includes a potential fix for the crash issue. Please update your viewer and try it.
Let us know if it resolves the issue for you.
We look forward to your feedback!We have released spacedesk iOS viewer v1.78 on the App Store, which includes a potential fix for the crash issue. Please update your viewer and try it.
Let us know if it resolves the issue for you.
We look forward to your feedback!23 1 月, 2024 1:23 上午 回复至: When multiple iOS devices are connected via USB at the same time, only one devic #25476Hi @aswq1254,
It is recommended to always stay up to date when using the spacedesk Windows Driver as an updated driver often comes with major/minor bug fixes as well as new feature updates.As for the iOS viewer app..
We have released a new spacedesk iOS viewer v1.78 in the Appstore, which contains the potential fix for the crash issue.
Please update your viewer and try it. let us know if it fixes the issues for you.
Looking forward to your feedback!Hi @cveigas,
spacedesk viewer app is always available for all countries. Can you tell us which country you’re from?Hi @matias04,
Thank you very much for sending your Diagnostic logs.
based on the logs, the server did not recognize your device upon plugging in.
Have you tried turning your spacedesk Server and USB Cable Android option Off-On?
Could you also please try rebooting your Android device?Hi @lukasjn1914,
Thank you very much for sending your Diagnostic logs.
Could you please try turning Off-On your spacedesk Server in spacedesk Console?
after that see if it is now working.Hi @ivan1884,
What is the app version installed on your iPad Mini 2? Is it 1.76?
Does this only happen during USB connections? how about in Wi-Fi?
Could you please try to check/uncheck the USB Cable iOS in spacedesk Console? and/or reboot both your Windows 10 and iPad Device then try again with spacedesk.
Looking forward to your feedback.- 该回复由spacedesk Christian 于 11月前 修正。
22 1 月, 2024 3:23 上午 回复至: When multiple iOS devices are connected via USB at the same time, only one devic #25463Hi @aswq1254,
it seems like you are using an old spacedesk Driver. We are now at v2.1.09
Could you please try to update your spacedesk Windows Driver and try connecting multiple usb ios connections again?
please make sure to uninstall the old driver first before installing the new one from our website.If the issue persists, please send us the Diagnostic logs of this Issue using spacedesk Driver v2.1.09.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the Issues.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.For the self-exit issue, what is your display mode when the issue occurs? is it extend or duplicate?
- 该回复由spacedesk Christian 于 11月前 修正。
Hi @leobuz,
so far, We have tried the Office 365 apps in Windows 11 and iPad 6th Gen with iOS 17.2 and we couldn’t reproduce the flickering issue on our side.
It may take us some time before we can provide an update, but we will continue investigating this issue.for now, please send us the Diagnostic logs of this Issue.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the Issue.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.- 该回复由spacedesk Christian 于 11月前 修正。
Hi
Thank you very much for your feedback.
Our iOS developer is currently investigating this issue.
We will get back to you as soon as a potential fix is available.Hi @ferri,
The frequent disconnection is not a limitation of free/non-commercial viewers.
This issue may be caused by different reasons.
Have you tried reinstalling the app?
Could you also please try to reboot your device and see if the issue is still happening?if the issue persists, using the most recent spacedesk Driver version and viewer, please send us the Diagnostic logs of this Issue.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the disconnecting issue during USB connection.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.Hi @maztajay,
we do not have spacedeskConsole for Windows 8.1
this console is only available in Windows 10/11.
On the other hand, Native USB connection is not supported in Win8.1 you can try USB tethering instead.
Please refer to the ‘Connecting a New Display Monitor Over the USB Cable’ -> ‘USB Tethering (iOS and Android)’ chapter in the user manual –
https://manual.spacedesk.net/USBTetheringiOSandAndroid.html- 该回复由spacedesk Christian 于 11月前 修正。
Hi
Thank you very much for your feedback.
Our iOS developer is currently investigating this issue.
We will get back to you as soon as a potential fix is available.Hi @matias04,
Thank you very much for sending the required files. Unfortunately, we haven’t found any traces that can help us with the issue.
Did you make sure to reproduce the issue while the Diagnostics option is enabled in the console?
Can you please try to collect again and make sure to strictly follow the steps provided in my last reply?
Looking forward to your feedback.Hi
Thank you very much for reporting this issue.
We have forwarded it to our iOS developer for checking.
We will get back to you as soon as possible.Hi @yuta,
How does the crash occur? Does it happen upon launching the app or after connecting to a server? What type of connection are you using: Wi-Fi or Native USB?Hi @fekusz,
Can you try adding a custom resolution in your spacedesk Viewer?
note: In the custom resolution list, it will only show the resolution not bigger than your device’s native screen resolution.go to settings > resolution > Make sure that custom resolution is checked > choose custom resolution > From there, you can select your desired resolution or try adding it manually by typing your resolution.
Hi @matias04,
Can you tell us what Android device you are using?
Have you tried the suggestions above? Could you please try to enable USB DEBUGGING in your developer options and see if it will work?If not, please send us the Diagnostic logs of this Issue.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the blackscreen issue using USB connection.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.Hi @typhoon,
Thank you very much for your input. we will investigate this matter and will get back to you as soon as possible.
On the other hand, could you tell us what stylus pen and app/software are you using?Hi @ladeira42,
just a follow-up question.
Are you still experiencing this issue? if yes, could you please check if your Android Developer Mode is Enabled in your device settings?Hi @faiz,
We’re glad that it is now working out for you.
Could you tell us what you did to solve the problem? did you reboot your device, or did you do something else?Hi @ferjero989,
Based on your traces, you did not allow or click YES on the User Account Control pop-up after you turned ON the Diagnostics and USB Cable Android.
to avoid this problem, please click YES when a pop-up saying “Do you want to make changes on your Device?” to fully enable the two options.Hi @exrulez,
Current spacedesk Windows Viewers does not support eraser input at the moment.
also, “The side button doesn’t even respond on the “Pen & Windows Ink” configuration for Windows 11”. -it could be that your pen is not detected by Windows Pen & Windows Ink through an external device unless the pen is directly connected/paired to your Windows 11 machine..Hi @qiaoo,
Could you please try to use this product code..
spacedesk_driver_Win_10_64_v1075_BETA.msi:{AFE4D507-ECEF-413A-A0B0-976161A05524}Hi @jerryss,
No problem, Glad it worked out for you!
We will now close this topic. In case you encounter any spacedesk related issues, just let us know and we’ll be happy to assist you.Hi @chrissie33,
Apple officially does not support old iOS devices with iOS version 9.x/10.x as Deployment Target anymore since the latest Xcode IDE update.
Source: https://developer.apple.com/support/xcode/2012 iPad (gen 4)
2012 iPad mini (gen 1)
2012 iPad (gen 3)
2011 iPad 2
2010 iPad (gen 1)2011 iPhone 4s
2010 iPhone 4
2009 iPhone 3GS
2008 iPhone 3G
2007 iPhone (gen 1)Hi @jerryss,
Could you tell us more information about this issue?
are you having an installation issue? or is there a problem with your iOS cable connection?
if it’s the iOS cable, could you please check if iTunes is installed on your machine? or try to use an original USB cable from AppleHi @apuk,
Could you please check if your primary graphics adapter is updated and has WDDM version 2.0-above.
You can check the WDDM version by opening the dxdiag.exe then click Display tab, check the “Driver Model” underneath “Drivers” box.
For more details, please check the chapter Troubleshooting -> Known Issues, Problems and Limitations -> Windows 11/10 Desktop Duplication (mirror) option not available, in the user manual
Link: https://manual.spacedesk.net/Windows1110DesktopDuplicationmir.htmlHi @ferjero989,
Thank you very much for sending your Diagnostic logs.
We will continue investigating this issue.
In the meantime, have you tried reinstalling your spacedesk Driver? if not, could you please try it and see if the issue persists?Hi @freschdude,
Thank you very much for sending the required files.
We will continue investigating this problem and will get back to you as soon as possible.Hi @rky,
Thank you very much for sending the required files.
Based on the traces you provided, your current/old version is v1073.
have you tried uninstalling it on the control panel? if not, please try to do so.if that doesn’t work, please try uninstalling the old version by following this chapter UNINSTALL ON WINDOWS PRIMARY MACHINE -> Troubleshooting Uninstall on our user manual
Link: https://manual.spacedesk.net/TroubleshootingUninstall.html
then try to install the latest version again.Hi @ladeira42,
to clarify, even without USB cable, and Native Android USB option Disabled, it always goes to blackscreen automatically. is that correct?if so, in case the “Android USB Cable” is already enabled in spacedesk Driver Console..
and you want to connect spacedesk via USB cable, please try the following:
– switch OFF the “Android USB cable” in spacedesk Driver Console
– plug USB phone cable to your primary machine and open the spacedesk viewer app (viewer settings will be accessible in this case)
– switch ON the “Android USB cable” in spacedesk Driver ConsoleIf you want to connect spacedesk via WiFi, you have to switch OFF the “Android USB Cable” in spacedesk Driver Console and/or unplug the USB cable of your android phone.
if this doesn’t work, could you please try rebooting your device? We have received old feedback from similar cases indicating that rebooting their device fixes the problem.
Hi @steamer,
Glad it worked out for you!
We will now close this topic. In case you encounter any spacedesk-related issues, just let us know and we’ll be happy to assist you -
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