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Hi @cskash,
What was the connected time below the error info?
For further analysis, could you please send us the diagnostic logs of this disconnect issue?
Just open the spacedesk Driver Console app in your Windows 10/11 primary machine, then follow the steps below:
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the disconnect issue
– switch Diagnostic Collection OFF
– click Save All Information button (if message box appear just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.Hi @atlas-meow,
Could you please convert the image to JPEG file, reduce the size and re-attach again?Hi @switchplay7149,
Good to hear that it worked.
In case you encounter any issues with spacedesk just let us know.
We are always glad to receive user feedback.OK, I deleted your previous screenshot.
Hi @switchplay7149,
Thanks for sending the reg file.
Please follow the steps below:
– Go to C:\Users\christian.ertl\AppData\Roaming\BetterDiscord\plugins and copy the spacedesk_driver_Win_10_64_v1050_BETA.msi there.– Extract the *.reg file inside the regedit-data-modified.zip which I attached, double click it to merge in your registry.
It’s the same reg file you sent I just added “PackageName” and set it to “spacedesk_driver_Win_10_64_v1050_BETA.msi” in
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer
\Products\325F9F2F024C6954BB7A89B74FE05538\SourceList– Then go back to C:\Users\christian.ertl\Downloads\spacedeskMsiTraceGenerate where spacedesk_driver_Win_10_64_v1050_BETA.msi is located and right-click the get_trace.bat and run as Administrator.
– If the “Remove” button is available please try to click it.
Otherwise, proceed with installation, then run again the msi and uninstall it via “Remove”.-If it still fails, please send us the updated spacedeskmsi_trace file.
Hi @switchplay7149,
I see.. looks like System Restore point is broken.
Next to try:
– Run “regedit” on your primary machine
– go to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Classes
\Installer\Products\325F9F2F024C6954BB7A89B74FE05538
– then right-click the “325F9F2F024C6954BB7A89B74FE05538” registry key, select “Export”
– Save the exported *.reg file in a folder then zipped it and send it to us.Using the last spacedeskmsi_trace.txt you sent, is “spacedesk_driver_Win_10_64_v1050_BETA.msi” still in C:\Users\christian.ertl\Downloads\spacedeskMsiTraceGenerate folder?
