[spacedesk Lea]

Hi @shaft,

For the “Hide Task bar icon” behavior, this is expected.
This is how we designed it at the moment, so user can notice if there’s an active spacedesk connection (in case of unauthorize connection)
This setting will not be saved, once you reboot your primary machine you have to set it again upon machine start up.

As for the disconnect issue, could you please send us the diagnostic logs for this issue?
Just follow the steps below:
– Open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and wait for the disconnect issue to happen
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @ourlove,

Unfortunately, the zipped folder you sent does not contain spacedesk diagnostic logs.
Please follow the steps below:
– Open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and wait for the disconnect issue to happen
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @georelle,

Did it all turns black upon connect? Or only after a certain time?
If yes, how long before all the displays will show black screen?

Could you please try with the most recent spacedesk Driver v1.0.49 from the website and check if the issue is still happening.

If it happens, please send us the diagnostic logs of this issue.
Please follow the steps below:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewers and wait for the black screen issue to happen
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @bastienbaba,
Did you disable the touch in the Windows 7 Viewer via Functionality -> Touch Off?
Please check attached screenshot.

附件:

您需要登录才能查看附件。

[spacedesk Lea]

Hi @blend69,

Maybe you can try Android Debug Bridge Cable connection.
For instructions, please check the Performance Tuning -> Network Bandwidth -> Android Debug Bridge Cable chapter in the user manual.
https://forum.spacedesk.netuser-manual/

[spacedesk Lea]

Hi @manish11165,
Thank you very much for the info.
Our android developer will have a look at this issue.
We will get back to you as soon we have a news regarding this issue.

[spacedesk Lea]

Hi @lort0m,
For now, you can try 2 things:

1. USB Tethering connection
If your phone supports USB tethering, you can try to establish a private network connection via USB tethering and connect spacedesk over it.
For instructions, please check the Performance Tuning -> Network Bandwidth -> USB Tethering chapter in the user manual.

2. Android Debug Bridge Cable connection
For instructions, please check the Performance Tuning -> Network Bandwidth -> Android Debug Bridge Cable chapter in the user manual.
https://forum.spacedesk.netuser-manual/

FYI: Native Android USB cable connection is not yet supported.
But will soon be available in the next few months.

• 该回复由spacedesk Lea 于 2年、 2月前 修正。

[spacedesk Lea]

Hi @chesky,

Looks like the current viewer resolution does not match the aspect ratio of your tablet device.
Can you please specify the tablet device and which viewer app are you using? Android/iOS/Windows?

Please make sure that you check the “use native device resolution” in the Viewer app settings -> Resolution.
And uncheck the “use custom resolution”.

[spacedesk Lea]

Hi @takaki,
Unfortunately, we cannot view your attached image, it exceeds the allowed file size..

Could you please try to switch off the auto rotation in your spacedesk iOS Viewer settings before connecting to your primary machine.

[spacedesk Lea]

Hi @password23,
Another thing to try to verify that the problem is the network connection over your router, is to connect over the Mobile Hotspot network.
Just follow the steps below:
– On your Windows 10 primary machine, open the Windows Settings -> Network & Internet -> Mobile Hotspot, then switch it ON, select Share my internet connection from “WiFi”
Take note of the Network name and password which you will connect from your Chromebook.
– On your Chromebook, connect your WiFi to the Hotspot network name created by your Windows 10 primary machine.
– Once the chromebook is connected to the hotspot network, check the spacedesk viewer if you can discover now the primary machine and try to connect.

[spacedesk Lea]

Hi @takaki,
Can you please send us the screenshot of the viewer app showing a flipped display?

[spacedesk Lea]

Hi @lort0m,

Thank you very much for sending the diagnostic logs.
Could you please check if you can add spacedesk or C:\Windows\system32\spacedeskService.exe on your Avast Firewall setting’s exception list to allow incoming and outgoing connection.
Then try again if it will fix the spacedesk discovery.

[spacedesk Lea]

Hi @mediterrano,

In case you want to move the mouse cursor across your secondary displays without going through the main display, then you need to position all your secondary displays side by side to do that.

[spacedesk Lea]

Hi @manish11165,

Can you tell us your android device specifications e.g. android version, device model
Please also specify what keyboard app and version are you using? Is it Gboard? Samsung Keyboard? Microsoft SwiftKey Keyboard?

[spacedesk Lea]

Hi @mediterrano,
You can re-arrange the display position via Windows Display Settings, just drag each displays to your preferred position and just apply the changes.

[spacedesk Lea]

Hi @bastienbaba,

The “X” button found on upper right corner of windows viewer when in full screen mode is currently intended for Windows (Surface) tablet that don’t have keyboard attached and no way to exit from full screen mode.
We will improve this feature very soon.
In case you want to disable it, we can only suggest 2 things:
– only maximize the spacedesk viewer window instead of full screen mode, OR
– if you are not using the touch feature, maybe you can disable it in viewer’s Functionality settings (temporarily), if you want to go to full screen mode.

[spacedesk Lea]

Hi @marulo77,

Can you please send us the screenshot of the viewer app showing the corrupted display and the diagnostic logs of this issue:
Just open the spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the corrupted display issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @password23,

Then something in your primary machine is blocking the outgoing and incoming connection from/to devices/computers connected on the same local area network.
Internet connection is not relevant in this case, spacedesk operates on local area network and does not require internet connection.

Another thing you can quickly try, on your chromebook please try to connect via spacedesk HTML5 Viewer. Just open a web browser and go to http://viewer.spacedesk.net/ and connect to the IP address of your primary machine.

[spacedesk Lea]

Hi @password23,

This confirms that something is blocking the connection between the connected devices..
Do you have third party antivirus/firewall software in your chromebook?

[spacedesk Lea]

Hi @lort0m,

Unfortunately, rar file is not allowed while the zip file exceeds the allowed size.
Could you maybe try to split the contents of the diagnostics into 2 folder and just upload 2 zipped folders.
Or maybe upload the zip file in the dropbox or other file hosting services and just send us the download link.

[spacedesk Lea]

Hi @password23,

Thanks for the feedback.

Please try the following:
– Can you try to ping the IP address of your secondary machine from your primary machine and vice versa, just to check if both machines are reachable to each other.
– Try to switch spacedek Server OFF -> ON via spacedesk Driver Console app, then check if viewer can discover now the primary machine.

[spacedesk Lea]

Hi @password23,

Thank you very much for sending the diagnostic logs.
Based on the logs, you don’t have third party firewall software on your primary machine, and your current network profile is already Private.
Did you already check if your wireless router has client/wifi isolation enabled?

By the way, what is your secondary machine / viewer app? Android/iOS/Windows?
Is it connected in the same wifi network as your primary machine?

[spacedesk Lea]

Hi @andrewent,
Did you install spacedesk iOS viewer on your Mac?

[spacedesk Lea]

Hi @noddy,
Could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the black screen issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @umut-atakul,

Unfortunately, the file exceeds the allowed size.
Could you maybe try to split the contents of the diagnostics into 2 folder and just upload 2 zipped folders.
Or maybe upload the zip file in the dropbox or other file hosting services and just send us the download link.

[spacedesk Lea]

Hi @password23,

Yes, the adapter is hidden until you connect successfully to a viewer.

Download link for only spacedesk Graphics Adapter is not possible. All spacedesk drivers are bundled in one installer package.

It seems that the problem is in network discovery.

Could you please check the following:
– Do you have third-party firewall/antivirus software?
If yes, please make sure that spacedesk/spacedeskService is in the exception list for incoming and outgoing connection.
– Is your current network profile Private or Public? If it’s Public, please switch to Private.
– Is client/WiFi isolation enabled in your Wireless router settings?
If yes, please disable it. This setting prevents direct communication between connected computers/devices.

For further assistance, please refer to the Troubleshooting – Network Connection chapter in the user manual.
https://forum.spacedesk.netuser-manual/

If the suggestions above did not help, could you please send us the diagnostic logs of your primary machine.
Just open the spacedesk Driver Console by clicking the spacedesk tray icon in the task bar or by start menu then search.
Go to Diagnostics and click Save All Information button.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @hificontrol,
The only way to stop the processing on the client is to kill the application.
Even in background, the app will still receive packets.
Only after a couple of minutes in off-mode the process will be killed.
Also, there is currently no option like in Windows Viewer “Keep Monitor Active”.

[spacedesk Lea]

Hi @fuels,
Thank you very much for sending the diagnostic logs.

Have you already tried to switch OFF-ON the spacedesk Server via spacedesk Driver Console app?
Did you still get the error code 31?

We also noticed that your AMD Radeon (TM) R7 360 Series graphics adapter is outdated.
Could you please try to update it?
You can download the updated driver on their website https://www.amd.com/en/support.

If the suggestions above did not help, then please send us an updated diagnostic logs with Debug View.
It seems that you did not download it before starting the diagnostics.
Could you please try again the steps above and make sure to click the “Download” button of the Debug View before switching the Diagnostics ON.
Then send us an updated diagnostic logs.

[spacedesk Lea]

Hi @password23,

If the spacedesk Driver installer finished successfully, then the spacedesk Graphics adapter should be pre-installed.
spacedesk Graphics Adapter in device manager will be plugged upon first successful client/viewer connect.

Did you try to connect a spacedesk viewer app?

• 该回复由spacedesk Lea 于 2年、 2月前 修正。
• 该回复由spacedesk Lea 于 2年、 2月前 修正。

[spacedesk Lea]

Strange… zipped folder as attachments should be allowed. I just verified it here.. How did you generate your .zip file?
Unfortunately, we cannot download the *.7z file..

[spacedesk Lea]

Hi @umut-atakul,

rar file type is not allowed as attachments, please change it to .zip file.

By the way, which spacedesk viewer app are you using? Android/iOS/Windows/HTML5?

[spacedesk Lea]

Hi @fuels,

Can you tell us which device has this error code? Is it the spacedesk Graphics Adapter?

Could you please try to stop-start the spacedesk server via spacedesk Driver Console window then try again with spacedesk.

If the suggestion above did not help, please send us the diagnostic logs.
Just follow the steps below:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the display off issue + error code 31 in device manager
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @victor-lois,,

We haven’t received your email..
*.rar file is not allowed, please change the file format to .zip as instructed above.

Thank you.

[spacedesk Lea]

Hi @victor-lois,

Could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app to reproduce the display off issue
– then switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @gralf,
Thank you very much for the input.
This needs to be discussed with the spacedesk team and we will check if we can easily implement or improve some of your ideas..

[spacedesk Lea]

Hi @gralf,
As of now, we have no plans to support a customized refresh rate.

[spacedesk Lea]

Hi @mdc42,

1. Yes, touch screen feature is supported in the current spacedesk version.

2. Yes, spacedesk supports multiple viewer connections (except when connecting via spacedesk HTML5 Viewer).

3. Not exactly the app, one of the main factor that affects the performance is the network connectivity. If spacedesk is connected over a slow wireless network, then it will result to slow performance.
The ideal spacedesk connection should be over a wired network, please check the performance tuning chapter in the user manual for various suggestions on how to improve performance https://forum.spacedesk.netuser-manual/#item_505.
FYI: Native Android USB cable support will be available soon.

[spacedesk Lea]

Hi @kiryhaver,

Thanks for sending the requested logs.

It seems that uninstalling the old spacedesk HID driver is hanging.
This is a known issue in our older version installer, as a work around, please try to manually uninstall the old spacedesk Driver version on your primary machine before installing the latest version.

For assistance, please check Uninstall on Windows Primary Machine -> Manual Uninstall (Troubleshooting Only) chapter in the user manual. https://forum.spacedesk.netuser-manual
PS: Please make sure you do the Step 4: Uninstall spacedesk virtual HID Device (for Windows 10 only).

[spacedesk Lea]

Hi @pidul,

Thank you for sending the logs.

Could you please check in the Windows display settings if there’s a detached second display and just attach it by selecting Extend or DUplicate underneath Multiple displays dropdown menu.

If there’s no detached display, do you maybe have Nvidia ShadowPlay/In-game overlay/screen recording enabled in your Nvidia Geforce Experience settings?
If yes, please disable it (maybe reboot afterwards) and try again with spacedesk.

[spacedesk Lea]

Hi @woqq445721624,
Could you please check on your iPhone’s settings -> Privacy -> Local Network, if spacedesk is on the list and enabled?

[spacedesk Lea]

Hi @kiryhaver,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @autogest,
Currently, native viewer application for Tizen TV is not in our plans.

[spacedesk Lea]

Hi @asesidaa,
Multi touch feature on iOS or Windows Viewer is not yet supported.
It’s only available in spacedesk Android Viewer app at the moment.

• 该回复由spacedesk Lea 于 2年、 2月前 修正。

[spacedesk Lea]

Hi @dmutro,

If your primary machine is Windows 10/11, could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and switch to extension mode and wait for the screen flickering to happen
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @bruno-lima,

Thank you very much for reporting.
Yes, we are aware of this issue in spacedesk Windows Viewer.

Currently, only Android viewer can detect a Network Connection Lost event.
We will soon implement the same thing in our spacedesk Winddows 7 Viewer app only (On Windows 10 Viewer from Microsoft Store, it will not be fixed anytime soon).

[spacedesk Lea]

Hi @vule,
Thanks for the logs.

For clarification, aside from random disconnect issue, you also experienced a display off issue?
And this happened after the random disconnect then auto reconnect event, right?

FYI: When spacedesk is connected, then you switched the Diagnostics ON then the viewer will be temporarily disconnected (as you observed by the “disconnected by server” error message) because switching Diagnostics ON involves restarting of spacedesk SERVER.

[spacedesk Lea]

Hi @pedrodru,

Thanks for the info.
We checked here but so far it’s not happening on our test machines.

Current spacedesk Windows Viewer from Microsoft Store is a bit outdated.
Could you please try the spacedesk Windows 7 Viewer app (desktop version 0.9.39), this is newer than the Viewer app from Microsoft Store.
You can directly download it from our website https://forum.spacedesk.net.

[spacedesk Lea]

Hi @vule,
Thank you very much for sending the diagnostic logs.
Based on the logs, the disconnection reason was connection lost..

I noticed that you are still using an older version of spacedesk Driver (v1044).
Could you please try the most recent version 1048 available in https://forum.spacedesk.net then let us know if you still have the same issue.

[spacedesk Lea]

Hi @flowerdealer,

It seems that you have a Virtual Desktop (from https://www.vrdesktop.net/) installed in your primary machine.
This software seems to have incompatibility issue with spacedesk.
We were able to reproduce the same Display Off issue after installing the Virtual Desktop then reboot.

Please try this workaround steps to make it work with spacedesk:
– open device manager in your primary machine (just run devmgmt.msc)
– go to Display adapters and right-click Enable device the “Virtual Desktop Monitor”
– open spacedesk Driver Console then switch the spacedesk SERVER OFF-ON

If the steps above did not help, the only option is to uninstall the Virtual Desktop app then reboot your primary machine.

[spacedesk Lea]

Hi @serhii

Thank you very much for sending the diagnostic logs.
During Display Off in the Viewer app, could you please check in the Windows Display Settings (of your primary machine) if there’s a detached secondary display?
Then please attach it by switching it to Extend or Duplicate.
For assistance, please check the Configuration and Settings -> Windows PC (Primary Machine) chapter in the user manual https://forum.spacedesk.netuser-manual/#item_470.

[作者]

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