Forum › 论坛 › spacedesk Discussions › WINDOWS 11 INSTALLER NOT WORKING
- 该话题包含 8个回复,4 人参与,最后由spacedesk Nicole 更新于 3月前 。
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4 1 月, 2024 9:10 上午 #25202user10参与者
I get an error message from windows installer during the installation phase “Installing Spacedesk Service”.
附件:
您需要登录才能查看附件。4 1 月, 2024 9:20 上午 #25204Hi @user10,
You might need to reboot your machine first. could you please reboot your machine and then try again with the installation?if the issue persists, could you please provide us with the following files?
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INFPlease save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
4 1 月, 2024 9:58 上午 #252054 1 月, 2024 12:57 下午 #25207user10参与者Is there any updates as to why this is happening??
5 1 月, 2024 1:37 上午 #25208Hi @user10,
There may be a conflict with your destination folder causing the failed installation. Could you please try installing it in a different folder? Also, make sure not to put any spaces between the folder name.
Please refer to the attached screenshot for assistance.If it still fails, please resend us the required files.
附件:
您需要登录才能查看附件。5 1 月, 2024 8:27 上午 #25215user10参与者Problem has been resolved, looks like it was the space that was causing the issue. Thanks for your assistance. 🙂
8 1 月, 2024 7:31 上午 #25246Hi @user10,
We have released a new spacedesk Driver v2.1.09 on the web. this includes a potential fix for the install issue you encountered.
To test this, just install the MSI and do not change the default destination folder (Program Files).
We look forward to your feedback!4 8 月, 2024 3:36 上午 #27741Bprestley参与者I get this error when installing spacedesk_driver_Win_10_64_v2121 on my Windows 11 machine
附件:
您需要登录才能查看附件。5 8 月, 2024 1:23 上午 #27745Hi @bprestley,
please send us the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INFPlease save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
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