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[Pot]

Hi there.
Just to express the same views that the above users have allready stated.
I hope to see these requests implemented in a near future.
P:)

[spacedesk Christian]

Hi @bandwagoner,
I see, could you Please send us the Diagnostic logs of this Issue.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– please reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Christian]

Hi @rouven,
You can use the same license on multiple devices, your license is tied to your email address, not to the device itself.
The limit on how many licensed viewers you can connect simultaneously depends on your current license bundle, which can be found on the Concurrent Access Licensing page on your Android viewer.
For example, if you currently have the “one concurrent connection” license, you can use it on multiple devices, but only one at a time. To connect multiple devices simultaneously, you would need to upgrade to a license offering a higher number of concurrent connections, such as 2-5 concurrent connections.
This applies no matter if simultaneously connected to the same or to multiple different Primary Windows Machines.

FYI: The number of simultaneous connections is currently not enforced. We might do so in the mid-term to long-term future.

[Bandwagoner]

USB connection works perfectly fine if I turn off Android USB mode in Spacedesk. I’ve tried re-installing Spacedesk on both Windows and Android devices (Pixel 7 and Lenovo tablet) with no success.

[TimS]

Whoa.

It works! Kinda! I never EVER would have guessed amazon appstore runs on non-amazon hardware. Thank you!

The refresh rate is suuuper stuttery… is there any way to make it fast? As a second monitor I set it to 1920×1920 and it works… but yeah… probably just the video hardware can’t handle that resolution too well? Still work for slideshows and stuff though! Could it be faster with a wired connection?

Not only did it WORK, everybody out there reading… it worked the first time. Fresh outta the box. A billion other things running when I installed… no refresh of PC… just… installed the driver and the viewer (already running on the app) saw it immediately. Good stuff!

[edit: Also… is there any way to get the android button out of there? I have a windows think fullscreened on the “monitor” and it has the giant button on the right, which I can minimize, but it’s still a visible thing in the upper right corner?]

• 该回复由TimS 于 8月前 修正。原因： forgot to add

[Bandwagoner]

Receiving “USB Device Not Recognized” error while trying to setup devices. Tried it on two different Android devices. Also tried rebooting all devices and slowly inserting USB as suggested. Noticed now in Device Manager that the device driver name reads “Android Accessory Interface” with a warning symbol. It was previously “spacedust ________” (still didn’t work in the last version). The actual description for the error reads:

“This device cannot start. (Code 10)

The USB device returned an invalid Microsoft OS extended configuration descriptor.”

[TimS]

Hey spacedesk folks!

OK so I’ve got a… device. It’s a picture frame of sorts (nano-frames)… running android 7.1.2 (that I can’t upgrade).

The google play store doesn’t recognize the device at all, so I can’t install from there, and the html5 viewer in Brave browser gives an error about secure connections and SSL versions.

Is there an APK to install it that isn’t from shady APK sites?

I can get files onto the frame, and use a mouse and keyboard on the frame to poke around at internet sites and things and do slideshows of my files or online ones… but it’d make my whole process 10000x easier if I can get spacedesk on there and essentially use it as a second monitor from across the room.

Many thanks if there’s any solution! (I’m a dev so don’t be afraid to include like… usb debugging and various nonsense.)

Cheers,

T

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[spacedesk Christian]

Hi @sgodzillap,
Could you please open the Windows Display Settings on your primary machine and click the detached/greyed-out client then just attach it by selecting extend from the drop-down menu.
You can also refer to our CONFIGURATION AND SETTINGS
-> Windows Driver (Primary Machine) -> Desktop Extension or Desktop Duplication (mirror) Settings in Display Control Panel chapter in our manual –
https://manual.spacedesk.net/DesktopExtensionorDesktopDuplica.html

[jerryss]

After rebooting it will work 50% of the time. Last night I rebooted 4 times before it worked.

iTunes is installed and launching to app doesn’t seem to help.

I will try turning off spacewalk on pc next week when I get home

Thanks again for your help

[exrulez]

Hi Christian,

Thank you so much for your kind answer!!
Gotcha, so eraser input not supported! Is this in the plans of being implemented?

The pen works fine in drawing, so it definitely is being recognized by windows through the tablet? I think… I just can’t use the side button at all that’s all 🙂

It’s funny I bought an Asus ZenScreen Ink MB14AHD with a stylus just because I wanted this feature, and the pen buttons work fine but they come with its own set of caveats as well. The asus pen doesn’t work as nice as the pen on the galaxy tablet via spacedesk!
I really like how responsive the pen is via Spacedesk, I don’t feel much lag in the writing.

Thanks!

[sgodzillap]

Hi,

I use a tablet samsung S9+ and a phone samsung s21.
When S9+ is USB and s21 is Wifi.. all is ok but wifi is slow and sometimes very slow.
So I try to connect both via USB.
I see on the spacedesk Desktop panel both are now on USB (USB(2 connected))
and I removed Wifi from the s21 to make sure it’s only USB.
But the s21 displayes a black screen.
In display settings (windows10) I see the s21 screen greyed out.
in the spacedesk Desktop panel s21 says : “Display mode Detached”
where the s9+ says “Display mode Extension mode”
If I remove the s9+ USB then s21 goes in “extension mode” and I can use it.
Not sure what I need to do to get both in extension mode ?

thx for help.

[spacedesk Christian]

Hi @heiz,
This looks like a known issue of spacedesk with 10-bit pixel format enabled in your main graphics adapter settings.
Could you please try to disable the 10-bit Pixel Format in the AMD Radeon Software?
Just open the Radeon Software window, click the Settings icon on the top right side, then “Graphics” -> “Advanced” -> disable the “10-bit Pixel Format” then reboot your primary machine to apply the changes.
After that, please try again with spacedesk.

[s.wolff]

OK, thx for the quick info Christian. Maybee that is sth. for Development.

[spacedesk Christian]

Hi @s-wolff,
This message is to avoid accidentally accessing or taking control of the other display.
you can think of it as a confirmation before you can have access to the inputs such as the remote control and keyboard. current spacedesk design doesn’t have any option of disabling the message box.

[s.wolff]

Hi everyone,
using Spacedesk with Windws 10 PC and a Windows 11 Tablet. Works great and reliable. Only issue is Touch input. Before first input there ist a message “take control”. Is there any way to deactivate this message? Our customers are using this tablet for signing documents. Would be great if this message would not apperar before touch inpup. Thx for your help
Stefan

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[spacedesk Christian]

Hi @robreddude,
No plans for linux/ChromeOS version of spacedesk as of the moment. Currently, our focus is on addressing higher-priority features and tasks.

[robreddude]

Thank you for the information it’s very much appreciated. Do you know if the developers are working on a chrome OS compatible version or Linux? I may be able to use the app in a virtual machine. Thank you again in advance.

[spacedesk Christian]

Hi @rounding5643,
Thank you for your input.
We will try to reproduce this issue on our side.
For now, to further analyze this BSOD issue, please send us the following:
– run dxdiag.exe on your primary machine, click “Save All Information”, save the output file (dxdiag.txt)
– most recent dump file (*.dmp) of your BSOD with spacedesk which is located in C:\Windows\minidump folder.
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[Rounding5643]

I’ve been enjoying spacedesk to utilize my ipad as a display for Davinci Resolve on Windows 10. However there’s a major issue that’s causing random BSOD.

After extensive testing I’ve narrowed it down to spacedesk or rather a combination of spacedesk with nvidia drivers.

I’ve done extensive testing in GPU benchmark software with spacedesk connected as well as gaming and had no issues. Specifically, spacedesk being enabled will randomly crash to BSOD when using Davinci Resolve only. At first it was the VIDEO_TDR_ERROR BSOD which would occur after 5-10 mins of using Davinci. After reverting my nvidia drivers, I was able to sustain longer periods of time without crashing, but still did eventually crash to BSOD with error MEMORY_MANAGEMENT.

I’ve ran memtest86 and can rule out a RAM issue.

As mentioned, GPU has been extensively tested at peak power without error.

With spacedesk disabled, there have been no further BSOD. Are you aware of this issue and is there a hotfix planned or available?

Further context about my setup:
Windows 10 Pro
Davinci Resolve Studio
nvidia RTX 3090 546.33 driver (I’ve tried all newer drivers including studio as well)
latest spacedesk desktop app

[spacedesk Christian]

spacedesk Android USB should work with both USB 2.0 and USB 3.0 ports and cables.
Could you also try plugging it into your USB 3.0 port and check spacedesk Android Control in the device manager if there are any errors (indicated by an exclamation mark)?

if there is no error…
Please send us the Diagnostic logs of this Issue.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– please reproduce the issue using the faulty cables
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[LarsR]

Hi Christian,
I have played a bit more with the settings. If I turn “Auto-Rotation” off in the tablet driver, then I can use the portrait (and portrait flipped) settings in the Windows display config to achieve the proper setting without any image distortion.

Problem solved.

Thanks for an excellent solution for the mobile office!
/ Lars

[S.H.E.I.K.H]

is there any hope for next update feature to use iPad selfie camera as a portable webcam in windows OS?
if not, is there any app to use iPad camera on windows? or even better, is there any iOS app which is compatible with spacedesk to use the camera and spacedesk at the same time (even when we swith to iOS spacedesk client app the camera does not stop)

[12345]

Hello,

I use Spacedesk on Android devices that don’t have GSF (and consequently Play Store) or Amazon Store for privacy & security reasons.

After updating Spacedesk Android app to latest version, it wrote some error about Google Play Store and never connected again, had to roll back to old beta version to fix it.

How can I use Spacedesk on Android without Google Play Store & Amazon Store?

[dezkk]

Hello, I have the following problem: When I connect an iPhone 8 via wire and connect to a computer, I have an excellent picture and there are no lags, but when I connect an ipad mini 2 instead of an iPhone 8, I start to experience lags, although the computer is set to 60 hz and there is no such problem on iPhone 8 I connected via USB 3.2 gen 1

[elihu97]

I am trying to use my ipad to extend my windows PC display. i want to use a dongle on the ipad so that i can charge and connect at the same time. spacedesk wont see the usb connection through the dongle. i have tried different dongles and different cables. please help. is there a fix to this?

[spacedesk Christian]

Hi @koduki,
1. For both USB Android and USB iOS clients:
– The connection ends when the server ( PC ) goes to sleep/shut down. The spacedesk viewer app must be opened again to restart the connection.
– The connection continues during server ( PC ) monitor sleep, (Current bug: Last frame update is shown on the client instead of “Connected-Display Off”). Frame updates will show again once the monitor wakes up.

2. Yes, USB connection in iOS is supported. Please check the CONNECTING A NEW DISPLAY MONITOR OVER THE USB CABLE -> Direct USB Cable Connection ->iOS USB Cable Connection chapter in the user manual – https://manual.spacedesk.net/iOSUSBCableConnection.html
-Unfortunately, unlike Android viewers, iOS viewers cannot automatically establish connection during app initialization.
you will have to confirm the permission dialog box to connect via USB everytime you open the app.

[spacedesk Christian]

Hi @fsimmer,
Thank you very much for sending the required files.
We had to move your replies to a different topic to avoid confusion due to you having a completely different issue.

Based on the traces we found 2 possible reasons for this issue:
– spacedeskDriverBus is missing in your machine.
– your client is showing a ‘detached’ status.

Could you maybe try the following?
1. re-install your spacedesk vDriver v2109
2. open the Windows Display Settings on your primary machine and click the detached/greyed-out client then just attach it by selecting extend.
You can also refer to our CONFIGURATION AND SETTINGS
-> Windows Driver (Primary Machine) -> Desktop Extension or Desktop Duplication (mirror) Settings in Display Control Panel chapter in our manual –
https://manual.spacedesk.net/DesktopExtensionorDesktopDuplica.html

[spacedesk Christian]

Hi @elyrion,
Thank you very much for sending the requested screenshot.
We already forwarded this issue on our Android developer.
We will get back to you as soon as a potential fix is available.

[spacedesk Christian]

Hi @elyrion,
for clarifications, could you tell us what is the native resolution of your Android device?
you can check this by going to viewer settings -> check “Use native android resolution” and uncheck the custom resolution -> connect device to spacedesk -> extend -> go to windows settings then check the resolution of the client.

please refer to the attached screenshot for assistance.

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[Mouseunder]

Even if you use 1280 x 720 resolution, the black bar will remain and the image will not be centered. On a tablet with a 16:9 aspect ratio there is no such problem. I tried the same resolution in a similar application SuperDisplay, there is no black bar.

[spacedesk Christian]

Hi @anatos,
We would also like to know the following:
– Viewer app (Android/iOS/Window)?
– Network Connection type (wired/wireless)?

it could also be that your main monitor is set to a different refresh rate when sapcedesk is connected.
Could you please try connecting your secondary machine to spacedesk -> go to Windows settings -> system -> display -> click your main monitor (usually labeled as 1) -> scroll down and click Advance Display -> then choose your preferred refresh rate.

note: in case you are using duplicate mode, it is expected that your main monitor’s fps will be capped to 60fps.

• 该回复由spacedesk Christian 于 8月、 1周前 修正。

[spacedesk Christian]

Hi @astraios,
are you having black bars on the side of your tablet screen? if yes,
your main screen resolution and spacedesk Viewer resolution need to have the same aspect ratio (e.g. 4:3). Example for 4:3 aspect ratio: Main display screen 1920×1440 and viewer display screen 800×600. they both have the same aspect ratio.

You can change the resolution of spacedesk Viewer in spacedesk Viewer app menu.
In case of Desktop extension:
You can go to spacedesk Android viewer settings then check if “Use native android device resolution” is checked if not, please check it -> connect your android viewer to the server -> go to windows settings -> select the display # of your device -> go to resolution and change it to the native resolution of your android device.

In case of mirror/duplication:
Please go to spacedesk Android Viewer -> Settings -> Resolutions -> Choose Custom Resolution, please choose the resolution that matches your device’s aspect ratio – the one with (*) mark.

• 该回复由spacedesk Christian 于 8月、 1周前 修正。

[anatos]

So i use Spacedesk everyday,and since few days ago,when playing League of Legends,when im conected with laptop to spacedesk,on my main monitor League locks to 60fps,and only unlocks once i exit spacedesk,why is this happenig allof a sudden?

and i dont see any setting that relates to this issue

[Mouseunder]

My device: Realme 9 5G
OS: Android 12
Screen: 6.6″ — 2412 x 1080 (480 DPI)

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[wbhop]

Thanks for the explanation; it indeed shows a Commercial license.

[LarsR]

Hi Christian,
I’m extending my desktop to the tablet. The image was just a picture of my laptop and tablet side by side, it’s not really necessary as I think you got it anyway.

I checked the windows settings for the extended screen (tablet), but there were no settings for changing the screen resolution, just some for rotating the desktop displayed on it, that didn’t help.

/Lars

[spacedesk Christian]

Hi @wbhop,
You are looking at the tray app. It doesn’t show your license status at all, this is a mistake and in the next version, it will be “License: Commercial and Non-Commercial”.

Your purchased license is for the Android viewer. To check your license:
-Connect your Android viewer to spacedesk Driver.
-Go to the spacedesk Driver Console.
-Click on the connected client under the “CONNECTIONS” tab.
-Look for “The license Type:”. “Commercial” means Licensed, while “Non-Commercial” means Free/Public version.
-If it says “Commercial”, your Android viewer is licensed.

Alternatively, you can check within the Android viewer too:
-Click on the menu.
-Select ‘Licensing’.
-Look for “License Issued”.

[spacedesk Christian]

Hi @bicuriousgeorge,
The fix for this issue has already been released. After performing a PC reset, spacedesk should no longer be installed. However, please note that there may still be some residual files left behind. This behavior is controlled by Windows which somehow decides to keep certain files, but you can just manually delete them instead.

[spacedesk Christian]

Hi @larsr,
What display mode are you using? Duplicate or Extend?

We could not download the image you have sent because it exceeds the maximum file size allowed, can you maybe compress it to a zip folder?
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply, or maybe
send it to us by uploading it to any cloud storage app like google drive or dropbox and send us the link.

[Ronalpinhos]

Could you please check lower resolutions on your Mi Pad 5 to see if you can also observe screen tearing when using WiFi connection?”

The issue does not appear on Wifi, only on Android USB cable connection. Not present on lower resolutions either.

also, could you please send us a screenshot/photo of the screen tear issue?

I took a screenshot video with the snipping tool but the issue was not present on the video, but present on the screen, then I solved the issue not sure how by surprise so I do not have one.

The tearing was 1, 2 or 3 horizontal bands, from side to side, on the middle sections of the screen, never touching the bottoms or tops. The bands widths were approximately a 4th of the display, and they were frozen on an earlier frame from the video for a few seconds and then played the video with a delay.

[Ronalpinhos]

Hey mate. Thanks for the answer.

Indeed, there are no issues in other devices, only the Mipad 5.

I have done as you said, and yes, it only happens on 4k resolution.

I have done more troubleshooting:

1. Wiped data and reinstalled the APKs to the January 23rd version, I missed that update somehow.

2. Set the custom resolution to the resolution of the Mi Pad 5 and disable native resolution, same for the Samsung Tab.

3. Adjusted the compression in the Windows Spacedesk program to 92 for the Mi Pad and 82 on the Galaxy tab, In the past this compression gave me bad image quality, but now, I suspect thanks to the latest update and resolution setting the quality is good and I’m getting a way for fluid motion than before, great in sports.

4. I have learned that my display is hardwired to the AMD integrated IGPU, so the Nvidia control panel does not do much, no remux to switch either. In addition, my AMD CPU is not compatible with Freesync, so there is that.

At this point, it was working well but when adjusting the scaling of the Mi Pad in Windows display settings the problem came back again, I rebooted and left it at 100%, as recommended by Windows, and the problem went away.

I rebooted and after a while of 100% scaling I switched back to 250% to try and there is no tearing for now, Im not sure what can cause this miracle, but it is surely welcome.

I also have Vsync set to Fast and Superresolution to 4, just to try out things I do not remember when I set it up that way but it was in the last batch of changes, I won’t be changing any more settings since I finally managed to make it work, the problem is that I changed so many things that I do not know what fixed the issue, which Im sure will come back to bite me later on.

I will keep you posted, thank you for your time.

[spacedesk Christian]

Hi @kirvin13,
Thank you very much for sending the required files.
Unfortunately, We didn’t find any traces that could help us with this issue.. have you made sure to reproduce the issue properly before turning OFF the Diagnostics collection?
Can you tell us what model your Android device is?
Could you also try to restart your Android device and try again with the USB Cable?

If the issue persists, please check if there are any errors in your Device Manager.
please go to Device Manager, locate your Android device, and check for any errors (indicated by a yellow exclamation mark). If you see one, right-click on it > select ‘Properties,’ > go to the ‘General’ tab > take a screenshot > send it to us.

[spacedesk Christian]

Hi @kirvin13,
We had to split our replies from the previous topic to avoid confusion.

is USB debugging in your Android device’s Developer’s option enable? If yes, please disable it and try again with spacedesk USB connection.

While the spacedesk Driver Switch and USB Android option are enabled,
please connect a device with USB cable and send us the Diagnostic logs of this Issue.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the Issue.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Christian]

Hi @ronalpinhos,
I see, so there are no screen tears on your other devices except for your Mi Pad 5. This suggests that the issue may not be on the server side. Could you please check lower resolutions on your Mi Pad 5 to see if you can also observe screen tearing when using WiFi connection?”
also, could you please send us a screenshot/photo of the screen tear issue?

• 该回复由spacedesk Christian 于 8月、 1周前 修正。

[Ronalpinhos]

Hello,

I’m encountering this issue where the screen tears only on the Mi Pad 5.

I have other devices working well, such as Mi Note 10 Lite, Samsung Galaxy Tab 2 and some more that I tested.

The resolution matches the native, 2560 x 1600, the refresh rate is locked to 60 on the Mi Pad 5 Spacedesk app, Android system and Windows 11 display settings.

I have tried uninstalling drivers, playing with VSync options, making sure the SpacedeskService is on real-time and high, adding the service to the Nvidia control panel and putting it on the GPU, setting the GPU in Windows to specific Nvidia, and all drivers are up to date, windows 11 also.

The only thing that I suspect is the colour bit depth in the advanced display setting in Windows is dead set on 8-bit even though everywhere else is 24-bit.

Also tried different refresh rates on the Android system, different USB ports on my laptop and different high-quality USB cables.

Another thing that bugs me is that in the adrenalin software for the integrated AMD GPU that I assume controls display output it says FreeSync is not supported, I have researched about activating it but I have a laptop and the only thing I found it for monitor settings using monitor specific menus.
I’m not sure what else I can try out, but I would appreciate any recommendations.

• 该话题由Ronalpinhos 于 8月、 2周前 修正。
• 该话题由Ronalpinhos 于 8月、 2周前 修正。

[spacedesk Christian]

Hi @rouven,
Password protection and encryption support will become available very soon!
In the meantime you can take extra precautions when using your machine in public places while using public Wi-Fi, to temporarily prevent anyone from connecting, you can switch OFF the whole spacedesk Server when not in use.

If you are using a private network, no one can connect outside of it unless they are connected to the same private network as you do.

On the other hand, if you are using an Android or iOS as a secondary devices, you could just switch OFF the Local Area Network and then switch ON the USB Cable Android and USB Cable iOS option and connect to the server using cable instead. In this way, you will still be able to use your spacedesk and devices over USB and be safe from unknown outside connections.
See attached Screenshots for assistance.

• 该回复由spacedesk Christian 于 8月、 2周前 修正。

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[spacedesk Christian]

Hi @aswq1254,
Thank you very much for providing the required files. however, the zipped files you sent can’t be fully extracted because of missing files. You could try uploading ALL files via cloud-sharing storage e.g. google drive or dropbox then just send the link here.

also, one of your clients is showing a ‘detached’ status.
you could try opening the Windows Display Settings on your primary machine and click the detached/greyed out client then just attach it by selecting extend.
You can also refer to our CONFIGURATION AND SETTINGS
-> Windows Driver (Primary Machine) -> Desktop Extension or Desktop Duplication (mirror) Settings in Display Control Panel chapter in our manual –
https://manual.spacedesk.net/DesktopExtensionorDesktopDuplica.html

• 该回复由spacedesk Christian 于 8月、 2周前 修正。

[yuta]

Hi, I also confirmed the 1.78 has resolved the issue.
Thank you very much for the fix!

[aswq1254]

Hello, I updated to the latest version and still encounter errors. Here I provide the file. I hope it is correct.

(I don’t speak English. All text is based on translation. Please forgive me if there are any errors)

[ivan1884]

thank you very much for the fix

so, could you please reveal what was the issue that caused such a problem ?