Hi @lelekanet and @dmitriy,
Thanks for sending the requested files.
Could you please try to uninstall – reboot – reinstall spacedesk Driver v1.0.2 on your Windows 8.1 machine?
Hi @game
Please make sure that both primary and secondary machine are connected on the same local area network.
If you have a third party firewall software, please make sure that spacedesk or C:\Windows\system32\spacedeskService.exe is included in the exception list for incoming and outgoing connection.
For more details, please check Troubleshooting -> Network Connection chapter in spacedesk user manual https://forum.spacedesk.netuser-manual.
Hi @mikedemko,
looks like a network connection issue.
Please make sure that both primary and secondary machine are connected on the same local area network.
If you have a third party firewall software, please make sure that spacedesk or C:\Windows\system32\spacedeskService.exe is included in the exception list for incoming and outgoing connection.
For more details, please check Troubleshooting -> Network Connection chapter in spacedesk user manual.
For further analysis, could you please send us the following info:
Primary Machine
– operating system (Windows 8.1/10)?
– graphics adapter (AMD/Intel/Nvidia)
– network connection type (wired/wireless/USB tethering/WiFi Direct)
Secondary Machine
– Viewer type (Android/iOS/Windows/HTML5)
– network connection type (wired/wireless/USB tethering/WiFi Direct)
Hi @majimemajime,
Could you please do the following steps:
– run devmgmt.msc to open the Device Manager
– click View tab -> Devices by Connection
– find spacedesk virtual HID
– right-click uninstall all devices underneath spacedesk virtual HID
– uninstall spacedesk virtual HID last
– reboot your primary machine the try again to install the latest spacedesk Driver installer
Hello, I am currently having issues with the iOS version of spacedesk paired with Windows 8.1.
The performance of the application is great; however, I am running into issues with its in-app pen option as it seems to not detect my Apple pen, although I have enabled the pen option for it in the settings.
Although, the html5 viewer version of spacedesk seems to work with my Apple pen, but it is somewhat uncalibrated due to the cursor’s positioning.
Thank you in advance.
First, thanks for the great software. With the Spacedeck driver, I can use my iPad as an additional screen for my Windows PC.
The only issue is that when I plug my iPad into my computer’s USB port the iPad won’t charge (regardless of if I am using Spacedesk or not).
I have a powered external usb hub and tried it. While the Spacedesk part continues to work perfectly, there is still no love in terms of the iPad charging.
Ideally, I would like to iPad to charge while also using Spacedesk so that I could effectively use it as a permanent extra display. Right now I can only use it up to the point the iPad battery holds up, after which I have to unplug it and charge it with a charging block.
Is there a solution to this?
Thanks in advance.
Dear tech support,
I’m recently having the same issue: upon connecting, the client shows a black screen: “Connected – Display off” – and the client won’t show the server desktop.
In the server device manager the spacedesk Graphics adapter shows a warning mark (!).
Server is a Windows 10 Shuttle DS57U mini pc. The client is a Chuwi Hipad pro tablet and everything has been working flawlessly so far.
I’m uploading the zipped folder generated by the diagnostic tool.
I really hope you can help me…
Thank you in advance
Titoaurelio
I have been using space desk for some time but the last two days I can’t get my old windows 10 computer to connect to my work PC anymore. It just says Connected – Display Off. On the work computer (server) it shows the 3 locally connected displays and I can’t get the 4th one to show up anymore.
Not sure why it just says Connected – Display off. Nothing I can do gets it working. I’m already on Extend.
Hi @glda19,
Currently spacedesk display only supports up to 2 screen resolution.
The native screen resolution of your android device and a custom resolution which you can change on the viewer app’s Settings -> Resolution -> Custom Resolution list menu (list includes all screen resolution between your native resolution and 320 x 240).
Please check attached screenshot.
Yes – I removed the following entries as per Step 6 on your support page:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\spacedeskService
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\spacedeskKtmInputMouse
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\WUDF\Services\spacedeskDisplayUmode
I have checked the registry today and confirm that the above entries do not exist.
Regards
Hello. I have the same problem – “Error – spacedesk Keyboard / Mouse Driver unavailable”. But I have the same situation when connected via WiFi. The problem appeared after the last update of the application on Android.
Android 11
Windows 8.1 x64
Hi @eric_dc,
Will this only work if I am actively on a Wifi network with both devices?
Yes, spacedesk only operates when both primary and secondary machine are connected on the same local area network.
Also, is there an issue with data vulnerablity if I am on a public WIFI network
Or is this only commmunicating directly between the two devices
Security features is not yet supported (but will be available soon), so when there’s another device running a spacedesk viewer app (on the same local area network) it can also discover your primary machine and can connect.
For now, we have designed our server to pop up the server window every time there’s a new viewer connection event.
When using public wifi there’s a possibility that the viewer app will not be able to discover the spacedesk server. The main reason is that probably the wifi router settings has client isolation enabled.
Most of the public wifi has this settings enabled to prevent communication between connected devices.
If this is the case, you will not be able to connect spacedesk.
The only option to ensure that only you can connect to spacedesk is to setup your own private network e.g. Mobile hotspot or USB tethering connection.
Instruction on how to setup is available on our spacedesk user manual on Performance tuning -> Network Bandwidth chapter.
With VPN enabled, we cannot guarantee that spacedesk will also work.
In some cases it works, and other times it’s not.
For details please check Troubleshooting -> Network Connection -> VPN chapter in our spacedesk user manual.
Hi @watchbird,
When you manually uninstall the previous version of spacedesk, did you also delete manually all spacedesk related registry keys in Windows Registry?
Hi @dmitriy,
when I connect via usb I get an error Error – spacedesk Keyboard / Mouse Driver unavailable
You mean when you connect over USB tethering connection?
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
I ran Device Manager and did not see any SpaceDesk devices. I have attached a list generated by Aida64 Extreme which shows all the Windows devices currently on my PC.
I have previously removed SpaceDesk devices as per your website instructions to manually uninstall SpaceDesk prior to my attempting a re-install the latest version.
Regards
I mapped port 28252 through FRP on the spacedesk server.But I can’t access it through spacedesk viewer.
Do you need any other port mappings besides port 28252?
My FRP configuration:
[XXX]
type = tcp
local_ip = 127.0.0.1
local_port = 28252
remote_port = 28252
Hi @chaos_02,
Could you please try the following steps:
1. Uninstall spacedesk Driver and reboot
2. Run regedit
3. Go to: HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows
4. Backup/Export the Windows reg folder
5. Right click on Windows folder and select Permissions…
6. Here check the Full Control permission for Your user under Allow option. Click Apply > OK to save changes.
7. Delete these following registry under HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows
8. Reboot
9. Reinstall spacedesk then try again to connect
Hello, I used windows10 64bit, it worked fine now I use windows 8.1 64bit and Android 4.2.2, I have a question why when I connect via usb I get an error Error – spacedesk Keyboard / Mouse Driver unavailable, I looked in the device manager in the Devices tab by connection and it seems there are no drivers, could you advise something on how to connect?
Hi @reddighamburg,
Testing the most recent spacedesk Driver on Windows 11 worked so far on our side.
Both screen mirroring and extension should work.
Since Windows 11 is not yet officially released, I assume your Windows 11 is still an Insider Preview version.
And maybe it’s possible that it’s a Windows 11 bug.
We will keep an eye on this issue and check if we can reproduce it on our side.
By the way, did you already tried our most recent spacedesk Driver v1.0.15 on the web https://spacedesk.net?
For further analysis, could you please run dxdiag.exe on your primary machine, click “Save All Information”, then attach the output file (dxdiag.txt) on your next reply.
Hi @goloso29,
Please try our most recent released spacedesk Windows 7 Viewer app v0.9.32 on the web https://spacedesk.net.
Then let us know if the issue is now fixed.
Looking forward to your feedback.
Hi @watchbird,
You might be right, maybe the incomplete uninstallation of previous version is causing the problem.
Could you please open the device manager (just run devmgmt.msc), cliek View tab -> “Device by Connection” and “Show hidden devices”.
Then check if you can find any spacedesk devices or “Unknown device” in the list and just right-click and uninstall it, then reboot your primary machine, and try again with spacedesk.
Hi @bhbloom,
Unfortunately, spacedesk iOS viewer only support iOS version 9.3 and above.
In your case, you can only use spacedesk HTML5 viewer using your iOS v5.1 device.
Just open a web browser (e.g. Safari or Google Chrome) then go to http://viewer.spacedesk.net/ and connect to the IP address of your primary machine.
Keep in mind that this HTML5 VIEWER is much slower than our native apps on Android, iOS and Windows.
This is due to technical limitation of HTML5/Javascript.
Hi @mortimar,
Can you please quickly try our most recent spacedesk Driver v1.0.15?
Then let us know if the problem still persist.
Hi @watchbird,
Thanks for sending the requested logs.
We are currently analyziong it.
By the way, did you install spacedesk Driver before? Or is this the first time you try to install spacedesk?
I’m experiencing an issue with the latest version of Spacedesk under Windows 11.
The issue appears to be windows 11 only, because while I still was on windows 10 all worked fine.
I’m having a setup with 3 physical screens connected whereas “Display 3” is the smallest one with HD resolution 1920×1080.
I have been using spacedesk during HomeOffice times to mirror my meetings and calls to my Android Tab from this “Display 3” to the spacedesk virtual screen, which is “Display 4” when connected.
Recently, since I updated to windows 11 developer preview, “Display 4” only works as an additional device for extended desktop, but not in mirror mode.
Whenever I try to mirror “Display 3” to “Display 4”, the only thing that happens is that windows starts the usual 15 seconds countdown asking me if I want to keep the setting.
Nothing is actually getting mirrored from “Display 3” not even during these 15 seconds of preview and also when I confirm to keep the setting, it’s instantly getting reverted into 2 separate screens.
As said, using it as an exteded screen and moving things to that screen works fine, but trying to mirror one of the physical screens fails, while it worked nicely on windows 10.
Is there any advice? Did anyone get mirroring to work on windows 11? Or it it just a bug in the software where I need to be patient and wait for a fix?
Cheers
Yes Chrome DOES NOT crash when sharing any window/screen while HDR is ON without spacedesk.
Here’s a video demonstrating the problem (can be reproduced 100% on my system):
https://drive.google.com/file/d/1jzr5ql960SjJ_hS9HO-YHAYqzAwCLBZs/
Hi @ej8989,
..so chrome is crashing when spacedesk is connected and HDR is ON?
Did you already tried without spacedesk connected and HDR is ON? Is the chrome not crashing in this case?
Hi @tyrell63 and @downstairsflier,
Did you already tried with auto-reconnect enabled on viewer app settings?
Does the spacedesk display have any screen activity during the sudden disconnect?
By the way, what is the current quality/compression settings (encoding/rendering color depth, custom fps) in the viewer app?
Hi @kroshold,
Thanks for the feedback.
1. Do you have Nvidia ShadowPlay/screen recording/instant replay or Game Overlay settings enabled?
If yes, please disable it then switch server OFF-> ON then try again to reconnect.
2. If #1, did not help, please try to reinstall spacedesk Driver v1.0.14 then try again to connect.
If problem still persist, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0
Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi @watchbird,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi @gpsdmsj1,
I assume, spacedesk is currently on extension mode.
Do you intend to use spacedesk for desktop duplication/mirroring or extension?
Hi @peltierdevice,
To further analyze this issue, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0
Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi @notaro75,
Thanks for the feedback.
We never tested spacedesk with Citrix Workspace. We cannot easily troubleshoot it since the app is not a free software.
As for the disconnection, I assume the spacedesk viewers are connected over wifi network, right?
If that’s the case, one of the possible reason is maybe there’s a network drop that causes a disconnection?
Is your network stable/reliable?
Can you maybe try connecting over a wired network, e.g. USB tethering? Then check if you still experience the disconnection from time to time.
By the way, do you have auto-reconnect enabled on your spacedesk viewer app settings? maybe that might help too?
You mentioned that you have v0.9.87 driver version, can you maybe try our most recent spacedesk driver v1.0.14?
I just downloaded spacedesk. I have connected my phone and computer to the same wifi but can’t connect. Please help me.
Hi @carje,
It’s the current design of spacedesk whenever the primary machine goes to power suspend, the spacedesk viewer will display this message as indication.
It is not possible to remove these messages at the moment, but I will check with our developers if we can consider it.
Hi @isa-ldsk,
To further analyze this issue, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0
Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi @soli,
1+2+3: To setup spacedesk you should have one primary machine and one (or more) secondary machine.
On primary machine you have to install the spacedesk Driver/Server.
On secondary machine, spacedesk Viewer app should be installed. If you have the 12 native monitors attached to it, then you can setup 12 viewer app instance on each monitors and connect it all to your primary machine.
You can easily setup the Videowall using the Video Wall Engine user interface.
For more details please check the spacedesk user manual https://forum.spacedesk.netuser-manual/.
4. Current spacedesk BETA version is free to use until it expire on Dec.31, 2021.
Hi @shodan,
Unfortunately, no plans for native spacedesk Viewer for Linux machine at the moment.
Hi @petresarr,
Current spacedesk only support 30Hz or 60Hz refresh rate.
On spacedesk Android Viewer app’s Settings -> Quality/Performance -> Custom FPS rate, you can only select 30FPS or 60FPS and it will correspond to the display’s refresh rate.
As of now, we have no plans to support more than 60Hz.
We set the max to 60Hz to limit the network bandwidth to prevent latency.
Hi @chaos_02,
Thanks for the screenshot.
Could you please try to uninstall spacedesk completely, then reboot your primary machine.
After reboot please install the latest spacedesk Driver v1.0.14 from our website https://forum.spacedesk.net.
Hi @oleechn,
Thanks for sending a short video of the issue.
Can you quickly try with spacedesk Windows 7 Viewer app v0.9.30 which you can download on our website?
Then check if you get the same connection issue.
Hi I’ve got spacedesk setup on my surface go laptop and my iPad pro, the only issue I’m having is that nothing will open on the iPad it all opens on the laptop. What am I doing wrong? Thanks!
I discovered this bug when I was presenting to my class 2 days ago, which was unfortunate.
Note: This only happens when HDR Display is ON
To reproduce:
1. Connect phone to PC via USB
2. Enable Spacedesk via LAN IP
3. Open Google Meet & Microsoft Powerpoint
4. Present Screen using Powerpoint (using spacedesk monitor as presentation screen)
5. Chrome crashes all the time
Chrome does not crash when HDR Display is OFF.
PC Specs:
Windows 10 Pro X64 – 21H2 19044.1237
Nvidia GTX 1650 Super – Driver Version 456.71
Spacedesk Driver Version: 1.0.14
Phone Specs:
Oneplus 7T – Android 11
Spacedesk App Version: 0.9.77
Hello,
I’m using spacedesk with the following setup: native laptop screen (Windows 10 Enterprise 1909, Spacedesk Server 0.9.87) + 2 additional screens via Display Port + 1 iPad Mini (old tablet running IOS 9.3.5, using Spacedesk for IOS updated to last available version on App Store) + 1 Samsung Tablet (old one running Android 4.4.2, using spadedesk for Android updated to latest version through Google Play). I often use some app via Citrix Workspace, and spacedesk doesn’t seem to like this very much: from time to time I experience disconnections of secondary spacedesk screens – not sure why, and to be able to reconnect them I need to close any open instance of my Citrix apps, or I’ll simply keep seeing all my screens flashing with spacedesk continously connecting and disconnecting screens.
Anybody has any suggestion on possible causes and solutions?
Thanks
Hello, spacedesk
I have a critical error to connect display so could you help me?
If you need more information to solve this error,
I will give you any of them.
Error Dialog
Disconnected
Disconnected by server error
Error Code: 2-5-
Error Info: 0-5-
Connected Time: 00:00:01
Primary Machine (Windows Laptop)
OS: Windows 10 Home 64bit (ver. 20H2)
Graphics Adapter: Intel UHD Graphics 630
Network Type: wireless
spacedesk Driver Version: 1.0.14
Secondary Machine (iPad 6G)
OS: iOS 14.7.1
Network Type: wireless
spacedesk App Version: iOS app v 1.0.44
Thanks
Hi all,
Sorry in advance for the topic, but where is the search button for this forum? I could not see one and I’m searching for anything related to “Error – Spacedesk keyboard/Mouse Driver unavailable!” without scrolling the 134 posts in here.
Thanks in advance for any help,
MJB
EDIT: Found it only in the Homepage of the Forum.I entered directly to the SpaceDesk Discussions…
EDIT2: Search Button only works for 1 word! 2 or more words give a 404 server error… 🙁
-
该话题由
MJB 于 3年前 修正。原因：found partial answer
-
该话题由MJB 于 3年前 修正。原因：Search limitations
Hi
I am new to this field and want to use spacedesk for presenting pictures and videos on a video wall with 12 monitors. So, I want to know:
1. How to interconnect monitors and pc?
(Is it enough to use a 1 Gig switch, and CAT6 cables without using any other cable?)
2. How many PC is requierd? what software should be installed on it?
3. How to add (introduce) monitors in the spacedesk for creating a group of monitors?
4. Is spacedesk completely free for such applications?
I appreciate your help
Regard’s
spacedesk does neither touch nor use native display monitors plugged on the physical graphics adapter.
spacedesk only creates virtual monitors for network connected devices, laptops and PCs.
spacedesk video wall option can only use these additional virtual display monitors created by spacedesk.
spacedesk Windows Server always shows connected clients. Window can be seen in the taskbar and when maximized, it shows details about all connected clients.
Nevertheless there will be a password option within the next few months.
Thanks, unfortunately it doesn’t work
Well it does connect, spacedesk creates a new monitor and it shows on my raspberry pi.
But the performance is as slow and erratic as VNC. And the video quality is also terrible, extremely blurry even for static images and very variable.
I know the RPi can do this since steamlink and moonlight manage without problems and the response time is excellent (sub 100ms)
The RPi is the perfect Spacedesk viewer hardware, why is there no linux native spacedesk client ?
The world is done with windows after windows 11 !
