I’ve been using spacedesk for awhile now and for some reason if just don’t want to show display this has happened once before but I fixed it by updating my Nvidia drivers but unfortunately I don’t have an update this time and dont know how to fix it also it pc really lags when i activate it which doesn’t usually happen.
Hello! I recently updated both my driver and viewer versions of spacedesk and the sonarpen crashing issue was resolved, but pen pressure is not working correctly. When I put my stylus down with no pressure at all it’s at full size and opacity, but when I put pressure on it, suddenly it becomes very small as if I was putting very little pressure. I have tried this on multiple apps and it’s the same on all of them. I have verified it isn’t my stylus already.
I’m using windows 11 home version 22h2
when i use spacedesk my tabs never show or my mouse does anyone know how to fix this problem i have?
Hi @crazynou,
No problem, Glad it worked out for you!
We will now close this topic. In case you encounter any spacedesk related issues, just let us know and we’ll be happy to assist you.
Hi @namanyakape,
Could you please check the following:
– open the Windows Display Settings on your primary machine and check if the spacedesk display is detached/grayed out, and if it’s detached just attach it by selecting extend or duplicate
– check for any incompatible software, just run the spacedesk Driver Console -> Diagnostics -> Incompatible Software Products
also, we just released a new spacedesk Driver V1075 (which can be downloaded on our website: https://www.spacedesk.net/ ) and Android Viewer on the playstore. Please make sure to update to their latest version.
hello, i have same issues here, i disabled my shadowplay but know, everytime i open spacedesk android app, it becomes black screen automaticlly even when im not connecting it with USB, can you help me?
Hello Christian,
The updated version seams to be working very good.
Thanks for the support.
I would be happy to donate, I am using Spacedesk for two years and very happy with it.
Thank you all.
Leon.
Hi @Lenster,
We have released a new spacedesk Android viewer in the Play Store. This release can now automatically let the client device enter suspend mode when the primary PC is turned off/suspended. Please try it on your side and let us know your feedback regarding this feature.
Hi @farres-bakeer,
We have released a new spacedesk Android viewer in the Play Store. This release contains various bug fixes, including the app crash when Sonarpen is enabled during USB connection. Please try it on your side and let us know if this fixes the issue for you.
Hi @dougw03,
We have just released a new spacedesk UWP viewer that contains a potential fix for this issue in the Microsoft Store. Please update your viewer and let us know if it resolves the issue.
We look forward to your feedback.
Hi!
We have just released a new spacedesk UWP viewer that contains a potential fix for these issues in the Microsoft Store. Please update your viewer and let us know if it resolves the issues.
We look forward to your feedback.
Hi Christian,
News from Spacedesk Viewer.
It was not possible to install or to repair the Viewer with the Microsoft Store Version.
It is only possible to open the software.
Then im using the Version on the spacedesk.net Site to install, repair and remove the Viewer.
It does only works one time (look above) but now i can remove the software (Viewer).
Just now i install the Software from the Mircosoft Store and now it works.
I can close the program an start again. Great!!!
Hi Christian.
Mine was from MS store via the link on the Spacedesk website.
Andrew
Hi @eniki2000,
Could you clarify what viewer is this? did you download it from the website (https://www.spacedesk.net/), or is it from the MS Store?
Hi
Same Problem by me.
I am using Spacedesk Viewer for 4 month. Now, after running the software (Client) the application window appears for a second and closes.
System: Windows 10
Version: Spacedesk Windows Viewer v0942 Beta
Repair does not work.
I remove the Software und install it again.
Now it Works. Connection over Network works fine.
After closing the Spacedesk client, the same Problem again. I have to remove the Software and install it again. Now it works.
After closing the Spacedesk Viewer, same Problem again.
Achim
Hi @st-destiny,
iOS USB cable support will be available very soon (expected late 2023)
In the meantime, Please check if your iOS device supports USB Tethering.
if yes, you can try connecting via iOS USB tethering.
Please check the ‘Connecting a New Display Monitor Over the USB Cable’ -> ‘USB Tethering (iOS and Android)’ chapter in the user manual –
https://manual.spacedesk.net/USBTetheringiOSandAndroid.html
Hi @crazynou,
We have just released a new spacedesk Driver v1.0.74 on our website. Please try it and let us know if it fixes the issue.
Looking forward to your feedback.
Thank you Christian,
I just tried now to connect via HTLM, yesterday it worked and now this is what i get in Chrome:
This site can’t provide a secure connectionviewer.spacedesk.net uses an unsupported protocol.
ERR_SSL_VERSION_OR_CIPHER_MISMATCH
Maybe this could help the investigation.
So, for now even the HTML is not working, looks like something is going on with my windows.
Good day,
Leon.
Hi @sphoofxd,
While there are numerous potential causes for BSOD, we can minimize the risk by downloading the spacedesk driver from our website and ensuring that you are using the latest spacedesk driver version. It is also recommended to update your graphics adapter to their latest version before using spacedesk.
For further information on how to set up spacedesk, please refer to the chapters underneath ‘INTRODUCTION AND SETUP’ page in the instruction manual –
https://manual.spacedesk.net/INTRODUCTIONANDSETUP.html
Hi @henry1992,
We moved this topic from its original thread to avoid confusion.
spacedesk should work regardless of your network band, were there any errors you encountered when you tried to connect with spacedesk?
Could you please try the suggestions underneath “Troubleshooting -> Network Connection” chapter in the instruction manual https://manual.spacedesk.net/NetworkConnection.html
In case the above suggestions don’t work, could you please check if your iPad supports USB Tethering?
if yes, you can try connecting via iOS USB tethering.
Please check the ‘Connecting a New Display Monitor Over the USB Cable’ -> ‘USB Tethering (iOS and Android)’ chapter in the user manual –
https://manual.spacedesk.net/USBTetheringiOSandAndroid.html
Hi @sipit,
spacedesk should work regardless of your network band, are you using two different Routers?
Could you please try the suggestions underneath “Troubleshooting -> Network Connection” chapter in the instruction manual https://manual.spacedesk.net/NetworkConnection.html
On the Website it says ”Update NVIDIA graphics driver to version 461.09 (release date: 2021.1.7) before using it with spacedesk!
Older NVIDIA graphics drivers can crash Windows 10 PCs with BSOD (Blue Screen of Death).”
Do I need to Downgrade my Driver to 2021.1.7 or can I stay at my newest from September 2023?
I read that you can get a BSOD and I want to make sure that I’m correctly download SpaceDesk. I will not be clicking any links here but feel free to ask me about my discord, I will answer if I feel that it’s nessecary
Hello Christian,
Thanks for reply,
– I think yes. the auto-connect was enabled, but i was uninstalling the app and installing again from Microsoft Store.
– No, i am shutting down each time the PC and booting it from zero, so it does do reboot.
– I even installed the server version just to check, and yes, server is working, only client version when starting just showing for a second the window and then it just disappears, no running process in Task lists.
So weird, just one day it began, wit worked like for a year.
May be some C++ redistributable needed i don’t know, even there was no Windows updates lately
I even cleared everything(that has words spacedesk) in Registry after uninstall.
Maybe there are some logs which are written ?
Hi @spacedesk-marcel, @spacedesk-christian,
Thank you for your willingness to help me solve my problem.
I would exclude Windows Firewall and Antivirus, Spacedesk is added to the exceptions. I have the router from the network operator, and I cannot change any settings.
I checked the HTML5 Viewer connection, and unfortunately it doesn’t work. But as in the case of Spacedesk Driver Console, HTML5 connects via the cellular network (mobile data).
I don’t know what other changes may have occurred on my network, maybe the operator changed some settings.
Thank you and best regards
Hello, I am using Spacedesk Viewer for a long time, and this morning after running the software the application window appears for a second and closes. I am running on windows 10 Home 22H2. Was uninstalling the software and installing again from the Microsoft store and same effect. Version: 0.0.28.0
Any help ?
Thanks.
Thank you very much for previously sending in all your logs. We can see that spacedesk native USB connection is failing indeed with an unspecified error. It is very strange to see USB Tethering work while our native USB connection does not work. Does this happen on both of your Android devices? On your Redmi Note 8 Pro and your Prestigio MultiPad. Could you maybe also try a different cable? We never had any report of such a problem. If anyone else experiences a similar problem, please also reply to this thread.
We are closing this thread to avoid further confusion. Two different unrelated topics were mixed:
– spacedesk natice USB connection issue.
– WiFi immediate disconnect.
We will create a new forked thread for each one of the two.
Thank you very much for previously sending in all your logs. We can see that the initial connection was successful, but then immediately spacedesk driver software on Windows Primary Machine reports “Connection lost”. Currently, we cannot find any reason for the lost connection inside our software. Maybe your router or your Windows Firewall or your Antivirus got an update? Or can you think of anything else that has changed in your wireless network environment? Currently, we can only think of one further experiment to poke around in your wireless network environment on our side: Can you try to connect via HTML5 viewer from your Android device? (Link: http://viewer.spacedesk.net )
Note: Please make sure to clear your browser’s cached files, images and cookies first before accessing the HTML5 Viewer.
Only if this is successful, we can further analyze in our Android software if there is still any hidden disconnect problem.
Hi @spacedesk-christian,
Spacedesk version 1067 worked without any problems as I remember until Monday (11/09/23), the next day I couldn’t connect. I noticed there was a new version and installed it, but it didn’t change anything.
In the case of a USB connection, I followed all the steps in the manual.
Today I managed to connect via USB with (USB Tethering) enabled.
The connection via the cellular network was wireless (mobile data), with WIFI turned off.
Yes, display performance does heavily depend on the network indeed. Highest performance is achieved by cabled networks (e.g. USB, Ethernet). Performance on wireless networks can significantly be improved bypassing routers (configuring primary PC or secondary device as Access Point).
For further more detailed information about the display performance, please check Instruction Manual chapter “Performance Tuning” https://manual.spacedesk.net/PERFORMANCETUNING.html
Hi! I wanna THANKS spacedesk developer for develop this incredible software its really helpful to me in many ways. So I want to ask that does this display smoothness heavily depend on the network or its really just like that at the moment?
Hi @jordzus,
Thank you very much for sending the Diagnostic logs.
For the Unstable Wireless Connection Issue:
-Spacedesk uses an IPv4 connection. Please always ensure that you are using IPv4 instead of IPv6 on your network adapter.
-You previously had space desk Driver v1067. Did you encounter any issues similar to this when using v1067? Is spacedesk stable on your side with v1067?
For the Non-Working USB Issue:
-Are you connecting your USB cable directly to your machine’s USB port, or are you using any USB hub? If you are using a USB hub, please try connecting it directly to your PC’s USB port.
-Previously, you mentioned that “image transmission works via a cellular network.” Do you use a USB cable with Cellular Network ON?
Please try the following steps to see if this will resolve your USB problem:
>Restart your Android device.
>Restart your PC.
Hi @dougw03,
Thank you very much for sending additional information,
Re #1, Could you try changing your Wall dimension to 2880×1920, then do the same resolution to your Videowall Client settings.
For assistance, please refer to the attached Screenshots.
note: you have to hit the enter key per textbox (Width/Height) for the measurement to apply
Could you also check again with the -1 disconnect delay? you need to hit the enter as well for this setting to apply
FYI: We just released a new spacedesk UWP viewer on the MS Store. please update your viewer and use it to test the above suggestions.
Hi @spacedesk-christian,
I have the latest versions for Android and Windows, I have cleared all data on my smartphone, the problem still exists.
In the case of a USB connection, I don’t know if anything was saved in the diagnostics because I did not notice any reaction of the application to connecting the cable (I am sending the attachment).
I’m surprised why image transmission works via a cellular network.
I don’t know why, but when I had “Internet Protocol version 6 (TPC/IPv6)” checked in the network card settings, in the Spacedesk driver console, in Communication interfaces>Network adapters>I had the address from the version 6 protocol, when I disabled this protocol in the settings I got an address in version 4 (TPC/IPv4).
I thought this would solve the problem, but unfortunately it didn’t help. This change did not affect your cellular connection.
Hi @dougw03,
We just released a new spacedesk UWP viewer in the MS Store, it includes a potential fix for #2. Please Update your UWP and let us know if this new version fixes the issue for you.
Hi @dougw03,
Re #1 – Are you using a custom resolution in your UWP viewer?
what resolution are you using?
could you please try assigning your viewer to a videowall, then go to ‘Videowall Client Settings’ > Click ‘Float wall preview’ > check the resolution indicated in the floating wall window > use that resolution instead of your Viewer monitor’s resolution.
note: you have to hit the enter key per textbox (Width/Height) for the measurement to apply.
Could you perhaps check the following as well?
-Make sure that your UWP is updated to the latest version. We recently released a new version in the MS Store.
-Also, your spacedesk Driver to v1.0.73
BTW: Just to be clear, does your UWP viewer fail to reconnect when put to maximize?
Re #2 – Thank you for providing information about this software, we will conduct an investigation about this problem.
On the other hand, spacedesk Videowall is already disabled by default upon installation.
Hi @suynad,
Thank you for your Feedback.
Our Android developer will look into this and consider adding the feature in one of the upcoming spacedesk Android Viewer app updates. We will notify you as soon as it’s included and ready for download.
Hi @crazynou,
Thank you for sending the requested files.
However, we would like to ask for the setupapi.dev.log file again. It is located in C:\Windows\INF and send it to us in your next reply.
On the other hand, Could you also go to Device Manager > click the ‘View’ menu, then choose ‘Devices by connection’ and ‘Show hidden devices.’ > Check for any spacedesk drivers that are installed. If there are any, please try to uninstall them by right-clicking the driver. Make sure to check the ‘Attempt to remove the driver for this device’ checkbox > click Uninstall > Go to the ‘Action’ menu and click ‘Scan for hardware changes.’ > check if the Spacedesk drivers are still installed in Device Manager and see if it takes too long for the scan to complete.
For assistance, please refer to the attached Screenshots.
Hi @jordzus,
Thank you very much for sending the requested files.
Based on the logs you sent, the server didn’t receive any response from the Viewer.
Please make sure that your Android viewer app is updated to the latest version (v0.91.9).
Also, try to clear spacedesk Cache/Data from the system settings of your Android device.
For further checking of the non-working USB issue, could you please send us the Diagnostic logs again for this specific issue?
Just follow the steps we have sent in our previous reply, but this time, by using a USB cable then try to reproduce the Non-working USB Issue.
then please send us the whole folder which contains all the diagnostic logs collected.
Hi @spacedesk-christian,
I added spacedesk to the exceptions and also tried with the antivirus disabled, the problem still occurs.
Nobody has ever reported such a problem. If it continues after spacedesk is uninstalled, then it is very unlikely that it is related to spacedesk. Still we would like to troubleshoot as far as possible. First question: Did you already try if rebooting the machine fixes the flickering? Did you already try if updating your graphics drivers fixes the flickering? To help us understand your environment, please run dxdiag.exe (just type in “dxdiag”), click the button “Save all information” and send us the resulting text file. Could you also send us a video of your flickering. This might give us an idea of what kind of problem you are facing.
Hi @jordzus,
Could you please try adding spacedesk or C:\Windows\system32\spacedeskService.exe in your AVG Antivirus exception list and check again if the Issue is still happening.
Hi @temcat,
Windows 8.1 has its own version of Driver Console; however, it offers the same options as the Tray App (ON/OFF, Windows Display Control Panel, Clear All Display Settings, and Hide Taskbar Icon). The difference is that it contains a lot more information, such as the IP address and active client connections. You can access it by searching for ‘spacedesk Server’ in the search bar.
As for the Native USB connection, Unfortunately, it is not supported yet on Windows 8.1
However, you can try connecting via USB Tethering. Please check the Connecting a New Display Monitor Over the USB Cable -> USB Tethering (iOS and Android) chapter in the user manual –
https://manual.spacedesk.net/USBTetheringiOSandAndroid.html
Hi @27picazo,
No problem, Glad it worked out for you!
We will now close this topic. In case you encounter any spacedesk-related issues, just let us know and we’ll be happy to assist you.
after i installed space desk and used it once my main screen has been flickering non stop I’ve uninstalled and its been going non stop i dont know what to do it only started once i used it i dont know what to do
Hi Christian,
Re #1 Indeed please see attached screenshot to give you some perspective. The connection boxes are simply too small for my fat fingers :D.
Re #2: This is a bit of a unique situation and somewhat nuanced. I am using an ethernet crossover connection between my PC’s for spacedesk. I need to manually switch my thunderbolt dock depending on which PC I want to use as my primary. However, when I switch PC’s and am only using one PC then my crossover cable is essentially looped back into itself. This is the only way to make it easy to switch between PC’s with just one thunderbolt cable. This however causes my spacedesk viewer app to freeze up and I cannot click the disconnect button in the viewer. The only way to get around this is either I have to force close the app or wait a couple minutes for it to finally time out. Let me know if this is clear
Hi @dougw03,
Thank you very much for your input.
There are just some things we would like to clarify.
in #1. Do you mean that the display/icons of your primary machine are too small when displaying in the UWP app?
for #2, “it takes forever to exit spacedesk viewer” does this happen whenever you try to click the disconnect button of the viewer?
Hi @jordzus,
We just moved our conversation to a new topic; we can continue discussing it here.
To further Analyze the cause of the network bandwidth notif with blackscreen problem, could you please send us the Diagnostic logs of this Issue?
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hello,
Your software has been a great boost in my productivity and made my surface pro as a 2nd monitor so much more valuable. There are a couple of improvements I wanted to suggest to the Windows UWP viewer app:
1. For the main screen, can you please increase the size of the UI elements or scale them based on how many connections are available? I have one server PC but there are two options to connect (ethernet or WiFi). I use a Surface Pro with touch screen and I frequently accidentally tap the wifi connection instead of ethernet because the button is so small. Only about 25% of the space in the GUI is being used and it would be a huge help to scale these elements so that the buttons are larger.
2. Startup auto connect does not allow for interrupts. I would like to have spacedesk auto connect via ethernet, however, when I am not connected to ethernet, it takes forever to exit spacedesk viewer because it’s constantly trying to reconnect. I have to wait for things to timeout or force close the app to cancel this. Please allow me to cancel the auto connection.
Thanks
-Doug
