Tried installing both v2101 and v2109 on my windows 10 but always crashes with message in attached image.
I have also attached a DxDiag as well. Thanks in advance!
During the installation, the screen indicates the need for providing this file.
“spacedesk_driver_Win_10_64_v1050_BETA.msi”
However, I tried manual uninstallation, and now I cannot locate the file.
May I request a download link?
HELP…
Hi @fekusz,
Can you try adding a custom resolution in your spacedesk Viewer?
note: In the custom resolution list, it will only show the resolution not bigger than your device’s native screen resolution.
go to settings > resolution > Make sure that custom resolution is checked > choose custom resolution > From there, you can select your desired resolution or try adding it manually by typing your resolution.
Hi @matias04,
Can you tell us what Android device you are using?
Have you tried the suggestions above? Could you please try to enable USB DEBUGGING in your developer options and see if it will work?
If not, please send us the Diagnostic logs of this Issue.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the blackscreen issue using USB connection.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
I’m getting lots of flickering when using Excel and PowerPoint. My office version is 365 and I don’t have any issues when using it in the notebook, just when using spacedesk.
I’ve seem in some forum that from perivous Office version I could try to disable Hardware Acceleration, but in this verison it’s not possible anymore.
Anyone with similar issue? How can I solve that?
Overall I’m loving spacedesk, but I use a lot Excel and I’m getting a hard time with this.
I am on a Samsung Tab S8 device with the stylus came with the device. I have tried tilt across many software and its unresponsive. I have used a website designed to test stylus input values from browser (I dont have the link at the moment) and realized tilt values doesnt change at all when using spacedesk. For comparison I decided to test this in another app called SuperDisplay which apparently supported tilt.
Suggestion: for smooth, uninterrupted performance during high system load, set the priority of SpaceDeskService.exe to “High.” Otherwise, I notice display performance lags severely if my CPU is under load. Setting the priority manually in Task Manager eliminated the issue. The service is very efficient, so there is no threat of operational interference.
Hi @exrulez,
Current spacedesk Windows Viewers does not support eraser input at the moment.
also, “The side button doesn’t even respond on the “Pen & Windows Ink” configuration for Windows 11”. -it could be that your pen is not detected by Windows Pen & Windows Ink through an external device unless the pen is directly connected/paired to your Windows 11 machine..
Hi @qiaoo,
Could you please try to use this product code..
spacedesk_driver_Win_10_64_v1075_BETA.msi:{AFE4D507-ECEF-413A-A0B0-976161A05524}
I can’t update Spacedesk from Win10-64-v1075-BETA to Win10-64-v2109
I have tried Manual Uninstall from (https://manual.spacedesk.net/ManualUninstallTroubleshootingOn.html) but it doesn’t work
I want to try Troubleshooting Uninstall from (https://www.spacedesk.net/dt-documentation/uninstall-on-windows-primary-machine/troubleshooting-uninstall/) but the version I use is not available in the list
This is definitely a problem of CH Products joystick driver. Their chdrvr01.sys is crashing the PC with a BSOD (Blue Screen of Death). We had similar reports before. In which way this is related to spacedesk or even any other additional Indirect Display we cannot tell. We cannot troubleshoot or fix other companies’ broken drivers. Please report this to CH Products (an APEM Group Company). They are the only ones who can fix their own product.
Hi @jerryss,
No problem, Glad it worked out for you!
We will now close this topic. In case you encounter any spacedesk related issues, just let us know and we’ll be happy to assist you.
Thank you very much!
These are old computers and both have WDDM version 1.3. I checked it earlier, but according to these requirements I thought it would be OK. https://manual.spacedesk.net/SystemRequirements.html
Unfortunately, there are no newer drivers for the graphics card, but setting Microsoft Basic Display driver helped 🙂
I uninstalled and did a manual clean up. Next I reinstalled and all is working again.
Thanks for following up.
FYI. I use space desk to drive 3 iPads for Microsoft flight simulator 2020. They are connected via usb to the pc. It’s the best solution available! 😁
I am using an android tablet with a stylus for my paintings connected to a PC via Spacedesk. Tilt support is crucial for me but I have realized it is not supported with Spacedesk. Is it a planned future or should I start looking for alternatives, I am really happy with spacedesk and would love if I could make it work within it.
Hi @apuk,
Could you please check if your primary graphics adapter is updated and has WDDM version 2.0-above.
You can check the WDDM version by opening the dxdiag.exe then click Display tab, check the “Driver Model” underneath “Drivers” box.
For more details, please check the chapter Troubleshooting -> Known Issues, Problems and Limitations -> Windows 11/10 Desktop Duplication (mirror) option not available, in the user manual
Link: https://manual.spacedesk.net/Windows1110DesktopDuplicationmir.html
Ok checked CH Product driver did not see a repair option so I disabled it Spacedesk worked fine. CH product said it was all up to date. So, I uninstalled and reistalled CH Product. Once I Turn on Spacedesk computer crashes. So, for some reason CH product drivers and Spacedesk drivers will not work together. Any ideas?
Liebes Support Team gibt es eine Möglichkeit, spacedesk auf einem iPad2 ( IOS 10.3.3) zu installieren, z.B. eine ältere Version? Obwohl im Apple AppStore beschrieben ist, dass min. IOS 9.3.5 Voraussetzung ist, bekomme ich die Meldung, dass mein iPad nicht kompatibel ist. Wäre wirklich toll und sehr nachhaltig, wenn ich meine beiden iPads weiter nutzen könnte.
Hi @ferjero989,
Thank you very much for sending your Diagnostic logs.
We will continue investigating this issue.
In the meantime, have you tried reinstalling your spacedesk Driver? if not, could you please try it and see if the issue persists?
Hi @rky,
Thank you very much for sending the required files.
Based on the traces you provided, your current/old version is v1073.
have you tried uninstalling it on the control panel? if not, please try to do so.
if that doesn’t work, please try uninstalling the old version by following this chapter UNINSTALL ON WINDOWS PRIMARY MACHINE -> Troubleshooting Uninstall on our user manual
Link: https://manual.spacedesk.net/TroubleshootingUninstall.html
then try to install the latest version again.
Hi @ladeira42,
to clarify, even without USB cable, and Native Android USB option Disabled, it always goes to blackscreen automatically. is that correct?
if so, in case the “Android USB Cable” is already enabled in spacedesk Driver Console..
and you want to connect spacedesk via USB cable, please try the following:
– switch OFF the “Android USB cable” in spacedesk Driver Console
– plug USB phone cable to your primary machine and open the spacedesk viewer app (viewer settings will be accessible in this case)
– switch ON the “Android USB cable” in spacedesk Driver Console
If you want to connect spacedesk via WiFi, you have to switch OFF the “Android USB Cable” in spacedesk Driver Console and/or unplug the USB cable of your android phone.
if this doesn’t work, could you please try rebooting your device? We have received old feedback from similar cases indicating that rebooting their device fixes the problem.
Currently, spacedesk Business License is available for Android Viewer only. All other Viewers (Windows Store, Apple App Store) can still be used for free until Business License will become available in their app stores, too. To purchase Business License, just open spacedesk Viewer on Android > click on the floating menu > click on licensing (FYI: The price for the initial purchase can also be found on this page.) You will then see the button “Purchase Now” which will direct you to the payment method via Google Play.
More details about prices can be found by clicking the link below the “Purchase Now” button.
Hi @RKY,
Thanks for reaching out. Could you please provide some additional details?
– What is the previous version of the spacedesk driver that you had installed?
For the meantime,
1. If you still have the installer for the previous version, please try to uninstall it using that specific installer.
2. Alternatively, you can attempt to uninstall spacedesk manually by navigating to the Windows Settings -> Apps & Features tab.
If neither of these solutions resolve the issue, please follow the steps below and provide us with the following files for further analysis:
1. Run dxdiag.exe on your primary machine, click “Save All Information,” and save the output file (dxdiag.txt).
2. Locate the spacedeskSetup.log file in C:\Users\Public.
3. Find the setupapi.dev.log file in C:\Windows\INF.
In your next reply, please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, and attach the *.zip file.
Hi @r3pek,
Have you tried clearing the browser cache and closing all browser instances?
Currently, the Spacedesk HTML5 viewer does not support HTTPS yet, because it is designed to operate over LAN, not over the internet.
We understand the importance of this functionality, and while we don’t have an immediate timeline for HTTPS support, our team is actively exploring ways to enhance the viewer’s capabilities in future updates.
In the meantime, if you have any other questions or encounter further issues, feel free to reach out. We appreciate your understanding and patience as we continue to improve the Spacedesk experience.
Hi Team,
I sent the business license inquiry to the email address below.
info@spacedesk.net
I look forward to your response.
Many thanks,
Hi @bigk64,
Thank you very much for sending the requested files.
Based on the dump file you sent, no spacedesk driver is involved in the system crash.
The crash is caused by this driver – “chdrvr01.sys”.
It is a CH Products driver installed in your primary machine.
Please refer to the dump analysis file we attached to this reply.
To further analyze, please also send the setupapi.dev.log file located in C:\Windows\INF.
Please save it also in zipped folder.
Hey guys!
I have a galaxy tablet S7 connected to Windows 11.
I’m trying to get the side button on my tablet’s pen to be used as an eraser button one OneNote.
This works fine on onenote for my android, but when I’m opening Onenote(office 365) for windows 11 via spacedesk for my tablet,the button doesn’t do anything.
Does anyone know where I can change this configuration?
The side button doesn’t even respond on the “Pen & Windows Ink” configuration for Windows 11.
Does spacedesk manage the device or is it windows?
Thanks everyone, awesome software!!
Hi @steamer,
Glad it worked out for you!
We will now close this topic. In case you encounter any spacedesk-related issues, just let us know and we’ll be happy to assist you
Hi @freschdude,
To clarify, did both cases above produce a distorted sound on the client (laptop)? Please be aware that we might take some time to resolve this issue, as we are still attempting to reproduce it on our end, and we have not received support cases similar to this problem.
In the meantime, to further analyze this problem, Please provide us with the following:
Diagnostic logs of this issue. just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the issue. do not enable the USB Debugging option.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected
and for your client-side (laptop) Please send us your dxdiag info by running dxdiag.exe on your client machine, click “Save All Information”, save the output file (dxdiag.txt)
Please compile all the requested files in a Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi,
thanks for your reply!
I activated USB Tethering (RNDIS) in developer mode. I switched off USB Android Option in Spacedesk driver console.
But now my tablet won’t connect.
Maybe I should look for another solution.
Thanks
Best
Alex
Hi @happy2023,
Can you maybe split the compressed folder into multiple parts? Or maybe upload it in dropbox or any cloud storage app which you can share the link so we can download it on our side?
also, going back to our question..Can you still remember the server and Android spacedesk viewer version that worked for you before you experienced the backscreen issue?
Hi @user10,
We have released a new spacedesk Driver v2.1.09 on the web. this includes a potential fix for the install issue you encountered.
To test this, just install the MSI and do not change the default destination folder (Program Files).
We look forward to your feedback!
Hi @majketchup347,
Have you already tried manually searching for the IP of your secondary machine? In case you haven’t, you can do that in spacedesk viewer app. Just click the “+” button and enter the IP or Hostname.
Could you also check for mismatched subnets on both of your machines?
Hi @glda19,
Are you talking about the spacedesk Driver Console? if yes, you can just search it in the window search bar to access it again. if it does not appear, please try to reinstall the driver again.
Hi @axl12,
yes, you are right. If USB Android option is switched ON in spacedesk Driver Console, then spacedesk Primary Machine grabs ALL USB connections to Android mobile devices. This is necessary to support multiple spacedesk Android Viewers over USB.
To run different Android applications over USB (e.g. file transfer etc.) you need to switch OFF the USB Android option in spacedesk Driver Console. You cannot run them simultaneously with spacedesk.
The only possible workaround is USB Tethering for connecting spacedesk Android Viewer. Then you can use other Android USB connections for different purposes simultaneously. Please check instruction manual for details about USB Tethering.
Hi @bigk64,
Please try to uninstall the spacedesk manually via documentation:
1. Troubleshooting Uninstall chapter https://manual.spacedesk.net/TroubleshootingUninstall.html
2. If #1 did not help, then please try Manual Uninstall (Troubleshooting Only) chapter https://manual.spacedesk.net/ManualUninstallTroubleshootingOn.html
Please reboot your primary machine (after #1 or #2) and try to re-install spacedesk by downloading the most recent spacedesk Driver from the website.
If you still encounter a PC crash while installing, please send us the following for further analysis:
– run dxdiag.exe on your primary machine, click “Save All Information”, save the output file (dxdiag.txt)
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
– most recent dump file (*.dmp) of your BSOD with spacedesk which is located in C:\Windows\minidump folder.
Hi @faiz,
is “Android USB Cable” already enabled in spacedesk Driver Console?
If yes, and you want to connect spacedesk via USB cable, please try the following:
– switch OFF the “Android USB cable” in spacedesk Driver Console
– plug USB phone cable to your primary machine and open the spacedesk viewer app (viewer settings will be accessible in this case)
– switch ON the “Android USB cable” in spacedesk Driver Console
If you want to connect spacedesk via WiFi, you have to switch OFF the “Android USB Cable” in spacedesk Driver Console and/or unplug the USB cable of your android phone.
Hi @marey140,
for clarification, Could you please tell us the following:
-is your main display’s resolution 1600 x 900?
-what is the native resolution of your client?
Could you please try to reproduce the issue again while collecting traces? just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the touch issue
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
To answer your questions about the performance, Yes, lowering the compression does improve the performance when in Wifi, but please note that Highest performance is already achieved by cabled networks => cabled connection (e.g. native Android USB, ethernet) so you probably won’t need to lower your quality when using usb connection
Hi @happy2023,
Can you still remember and tell us the server and Client version that worked for you before you experienced this blackscreen issue?
For further investigation about this problem, could you please send us the Diagnostic logs of this Issue?
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the blackscreen issue using USB connection.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Okay loved this program when working. Tried using in Dec. and updated first. Ever since then I have had an issue. At this point I have the icon that brings up the console, but nothing seems to be working and will not connect to devices. Tried to uninstall, spacedesk is not in app list (so can’t uninstall) tried several ways found on internet but cannot find program listed to uninstall anywhere. When I try to reinstall or update from console computer crashes and restarts. I am using windows 11 any help would be appreciated. Thank you in advance.
Hi,
I use spacedesk with a Android tablet via USB with a Windows 11 PC.
On the same PC I have connected 2 Android Mobile phones that are used as cameras with the OBS app.
Until last week that worked flawlessly.
But now suddenly while streaming my 2 mobile phone cameras stop working and I get a pop-up message on the mobile screen saying: “USB (spacedesk) Keine installierten Apps für dieses USB-Zubehör.”
Spacedesk is not installed on this mobile phones and I don’t need it no this phones.
Spacedesk from my PC seems to get a grip of my mobile phones and shuts off the OBS app.
I would be very happy if this can be solved. Thanks for your help.
Best
Alex
I don’t have speakers for my primary PC so I’m making use of a laptop as my speakers. turned on the “audio speaker” option, and it works, but there is really bad distortion and noise, as if there were radio interference. Any way to fix this?
Spacedesk on android plays the sounds just fine, I have absolutely no complaints with it. Hell, the latency is near perfect.
I’ve attached audio recordings of what my laptop sounds like.
Until about 4 weeks ago, the USB connection from Windows 11 (Server Spacedesk) to Android Tablet Samsung Tab S7+ Software one UI 5.1.1 Android 13 worked perfectly.
Now I always have a black screen when I connect via USB. Wifi works perfectly.
Strangely enough, the connection with an old Samsung tablet Android 9 One UI 1.1 with USB still works perfectly.
I had bought the Business licence, but unfortunately without success.
Can you give me a type?
Problem has been resolved, looks like it was the space that was causing the issue. Thanks for your assistance. 🙂
Hi @dougw03,
Thank you very much for the input.
This needs to be discussed with the spacedesk team. we will get back to you as soon as possible.
Hi @user10,
There may be a conflict with your destination folder causing the failed installation. Could you please try installing it in a different folder? Also, make sure not to put any spaces between the folder name.
Please refer to the attached screenshot for assistance.
If it still fails, please resend us the required files.
Hi @user10,
You might need to reboot your machine first. could you please reboot your machine and then try again with the installation?
if the issue persists, could you please provide us with the following files?
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
I get an error message from windows installer during the installation phase “Installing Spacedesk Service”.
Hi @struct2009,
Glad it worked out for you!
We will now close this topic. In case you encounter any spacedesk-related issues, just let us know and we’ll be happy to assist you.
Hi @struct2009,
We have just released a new spacedesk Windows Driver v2.1.08. This release includes a fix for the non-working keyboard input when connected to USB.
Please update your Driver version and let us know if this works for you.
Looking forward to your feedback!
