Hi @evalexan,
For #1, Could you tell us what resolution are you using? maybe you can try a smaller resolution and see if the performance will improve. Could you also check if videowall is enabled in spacedesk Driver Console, if yes, please try to disable it.
if possible, could you also provide us with diagnostic info, just follow the steps below:
spacedesk Console > Diagnostics > click “Save all information” (you do not have to enable the ‘diagnostic collection’ option) > click NO on the pop-up admin privileges permission then save the output in a single zip file and send it to us.
For #2. The non-commercial window pop-up is designed to remain visible in the taskbar unless you are using a viewer with a commercial license. minimizing it is the only thing to do, this behavior is expected for users who uses free versions or non-commercial viewers, and the only way to remove this window is by switching to a commercial-type viewer.
Hello there! First of all, thank you for an amazing app and all your work.
I have 2 questions:
1. I’ve been using SpaceDesk (USB, Android) as a second monitor for my Windows laptop. It seems like my laptop is working harder than when I use a regular second monitor with HDMI/DisplayPort. When playing a game on my main monitor and running even some lightweight apps on the SpaceDesk monitor, I notice a ~20% in-game fps drop. Is SpaceDesk generally more resource-intensive than a standard monitor setup?
2. When connecting my Android Tablet, an icon labeled “Non-Commercial Viewer connected” shows up on the taskbar, and I can’t hide it. Is it possible to hide it? I found previous posts about a similar problem, but I think they were referring to the connection window.
Hi @right,
we found traces that indicates a crash with your windows viewer,
To further investigate the cause, could you please check if there are any spacedeskWindowsVIEWER.exe.xxxx.dmp files created in the following directories of your secondary machine:
– C:\Users\\AppData\Local\CrashDumps
– C:\WINDOWS\System32\Config\SystemProfile\AppData\Local\CrashDumps
If you find one or more dumps, please send it as *.zip file.
Hi @rageven,
It seems you are still using an old spacedesk Windows Driver, we are now at v1.2.05.
in the current version, it enables you to permanently hide taskbar icon. please make sure to always update your spacedesk Windows Driver
For your other concern, currently we do not have an option for our clients (viewers) to manually start at boot time. however, I believe that this can be achieve using some of windows settings.
Hi @right,
Thank you very much for sending the requested info.
For further analysis, could you also please send us a DebugView logs of your secondary machine/laptop?
Just follow the steps below:
– download DebugView app here: https://download.sysinternals.com/files/DebugView.zip
– extract the files from the zipped folder
– run the Dbgview.exe as Administrator
– make sure to only check the Capture -> Capture Win32 and Capture Events
– while DebugView is open, please run the spacedesk Windows 7 Viewer app and try to recreate the issue
– you should find some “SA [xxxx:xxxx] …” traces in the DebugView, please save the logs (as .txt file) and send it to us.
Hi @mstakwax,
Thanks for sending the logs.
Based on the logs you are trying to reinstall version 1050 of spacedesk Driver.
Could you please try the most recent spacedesk Driver v2.1.05 which is available on https://www.spacedesk.net/#download.
If it sill did not help, please try:
https://manual.spacedesk.net/TroubleshootingUninstall.html and/or
https://manual.spacedesk.net/ManualUninstallTroubleshootingOn.html
Does Spacedesk can handle high usb speeds?
I have connected my tablet (usb type-c 3.1) to my laptop (usb4) with various cables/ports, but none of them gave speed higher, than 425mbit.
Is it my problem or there are software limitations?
Hi
Those instructions that you refer to are irrelevant if I can’t install the Windows driver on the Primary machine.
I have resend the Zip files, hopefully you will be able to open then and find the issue.
Here are the Pop pup that are showing during installation.
1) “An earlier version of Spacedeck is already installed” ” Continue and update spacedesk Window Drivers?”
2) During installation I get “The specified account already exits” then I press “OK”
3) The following pop up An error has been encountered while installing spacedeck driver, installation will be stop” Then I press “OK”
4) Then the following is display ” Spacedesk Windows DRIVER Setup Wizard ended prematurely”
Thanks for your Help and Have a Merry and Safe Christmas
Marc
Personally I feel like I can provide an answer to your questions.
I personally use SpaceDesk to use my phone and SteamDeck as screens, BUT also for “docking” my steamdeck wirelessly without needing to go out and buy an actual dock.
I love that I can use my main monitor, keyboard and mouse as if they were directly connected to the deck and better yet I can switch between my main rig and my deck seemlessly, something only expensive KVM switches can do.
If you were to allow for higher framerates as an “expert” or experimental feature, I could actually use my main monitor’s 144hz with games on my Deck. That way I can play games at the deck’s native resolution (720p) but at my monitor’s native framerate.
I and a lot of other people who have or have had low-spec machines are well aware of the tradeoffs needed for higher refreshrates and we would gladly sacrifice resolution to get that better framerate.
The magic of spacedesk in my eyes is turning any semi-competent toaster with a screen into an addition to your host PC, allowing users that understand what they’re doing to get more out of the software only improves it in my opinion.
clean installed my windows and tried v2.1.05 all problems solved. I think after installing .Net v6 the problem began. now it’s ok.
Sure, tested 20 apps including, chrome, word, photoshop, illustrator, etabs, sap2000, winrar & … also rainmeter widgets jump to main screen!
Hi Christian,
I am not jonas2023.
Actually, I downloaded directly to my desktop and launched from there. I deactivated onedrive a long time ago, but it looks like I started the MSI package from onedrive. That surprises me very much. maybe there is a mistake by msi installer from windows.
Hi there!
1.) Pinch to disconnect function is gone?
About two version ago the funger pinch to disconnect function is not working on ipad anymore. Maybe it is connected to the change to always show the overlay button for a few seconds?
Now the only way to disconnect the app is to quit from it, and when you reopen it the overlay button is visible for a short time and click disconnect there.
2.) App disconnect around every minute when idle
While my desktop app has a 300 seconds idle timeout the app disconnects and automatically reconnect around every minute.
3.) Minor app crash bug
If I disconnect the app but didn’t close the disconnection popup, just minimize the app and reopen it (not right away, it need more time!) it crashes and I need to open it again.
4.) Minor: Desktop app idle timeout change
This change needs an enter pushed after change, it would be much easier if it could be saved on changed state.
Best regards,
Peter
Hi @wilo70,
based on your logs, it cannot move the spacedeskService binary from your programfiles to System32 folder.
also, did you reboot your machine after you uninstall spacedesk?
You might want to try the following:
1. reboot your machine after you uninstall
2. run the spacedesk installer and change the destination folder
I’m reviving an older Toshiba Satellite laptop running W7 for use again. I have Spacedesk running on other current W11 laptops and it runs perfectly however with this install under W7 it fails at the same point constantly.
I mirror to Sony Android TV’s and all the other work fine with no issues. I ran the install with the TV app running and it does show up the name of the laptop and the correct IP address on my network however when it’s selected on the TV it displays as “screen is off” and disconnects so something is getting through but its failing at the install point on the laptop.
Ive included a compiled screenshot of the popups that come up plus system info however one warning does state a software failure and the .msi is listed as a beta version.
Dear spacedesk Team,
I’ve been a loyal user of spacedesk and truly enjoy the software. I wanted to inquire if there are plans to enable support for higher refresh rates like 90Hz, 120Hz, or even higher while maintaining hardware encoding?
Looking forward to more exciting updates!
Seems to have worked. I was able to install version 2.1.0.1 using winget install Datronicsoft.SpacedeskDriver.Server.
Still thinking this would have been easier if I would just have copied spacedesk_driver_Win_10_64_v1067_BETA.msi into C:\Users\Alter\AppData\Local\Temp\WinGet\.
Many thanks!
Disabled shadowplay and the connection still fails. I have my software updated to 2.1.0.0, but USB tethering requires access to the cellular connection tab, which my iPad does not have, since I bought one without that capability.
Faced the same issue with my Pixel 7. Could only connect via network. Confirming @shdwlynx solution of turning on USB debugging on Android 14, Google Pixel 7 connecting to Windows 10 ver. 2.1.01.
There is an item ″DO NOT USE free spacedesk Viewer App without purchasing a Commercial License″ in the license policy.
Does ″free″ here mean something different from the BETA version(spacedesk_driver_Win_10_64_v2101 and spacedeskWindowsVIEWER_v0943_BETA)?
//Thank you for providing a great app
Yes, this configuration (spacedesk_driver_Win_10_64_v2101 and spacedeskWindowsVIEWER_v0943_BETA) can be used for free until it will expire. No matter if business or private use. Expiry date of free spacedesk versions is always shown in spacedesk Driver Console (December 2024 for this configuration).
In General:
Free spacedesk versions always have an expiry date. Paid business versions do not expire.
After the expiry date, spacedesk free versions will still work. However they will not show any colors on the screen any more. They will look like an ancient Black and White Television.
I want to try spacedesk at my company. Referring to licensing, can spacedesk_driver_Win_10_64_v2101 and spacedeskWindowsVIEWER_v0943_BETA linked to spacedesk.net be used for free by companies? Can I use the BETA version, which is not an app from the store, for free within the company?
Add double-finger trigger right-click menu
Two finger slide trigger scrolling (supports vertical and horizontal scrolling)
Two finger kneading zoom in or out
three-finger gesture (view all open windows), etc.
hope to support custom settings
[Link](https://support.microsoft.com/en-us/windows/touch-gestures-for-windows-a9d28305-4818-a5df-4e2b-e5590f850741)
Hi @jones2023,
Could you please provide more information about the issue you are experiencing? Are there any errors when uninstalling or installing? Additionally, could you send us a screenshot?
also, please provide us with the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @aligale,
Based on the attached screenshot, you have Nvidia Shadowplay installed. Could you maybe try to disable it on Nvidia GeForce Experience app? then maybe reboot your primary machine and try again with spacedesk.
also, if you want to use a wired connection with your Ipad, please update your spacedesk Windows Driver to version 2.1.0.0, this update already has the native iOS USB support. you don’t have to use USB tethering to connect your iOS anymore.
Please refer to CONNECTING A NEW DISPLAY MONITOR OVER THE USB CABLE -> Direct USB Cable Connection -> iOS USB Cable Connection chapter in our user manual –
https://manual.spacedesk.net/iOSUSBCableConnection.html
Christian, sorry it seems I sent this message bit too hastily. I realized that it seems ethernet adapters do not show up under communication interfaces (although shouldn’t they?).
After I posted my last message, I rebooted my server and my client still would not connect. I had to reboot my client for it to recognize my server. In fact this is the second time this happened in the past two days. I checked microsoft store and am using the latest client. I just updated to v2.1.0.0 server and will let you know if that helps for whatever reason, but I suspect my issue is on the client side. Is there any way to send diagnostics on the client side? I have admin rights on my client PC in case it helps.
Hi @compexpert,
To make it clear, there was no problem with uninstall. The error occurs during the installation stage, and it fails because it cannot find the files generated in the destination folder.
In this case, please try the following:
1. Do not upgrade from old version to another. instead, completely uninstall spacedesk first via previous msi or Programs & Features
2. Generate msi trace (msiexec.exe) of the spacedesk MSI installer while spacedesk is installing.
to do this, please download the spacedeskMsiTraceGenerate.zip here:
https://www.dropbox.com/s/vr17lj6n63k52rh/2022_spacedeskMsiTraceGenerate.zip?dl=0
– extract the zip file
– copy the spacedesk MSI installer you will use to install inside the folder then click the get_trace.bat
– the script will prompt you to enter the MSI file name then press enter
– it will run the spacedesk installer
– change the destination folder (check if the destination folder is created)
– if you encounter the error again, please send the spacedeskmsi_trace.txt generated inside the folder together with the dxdiag file and setupapi.dev.log file located in C:\Windows\INF
Here you are.
I did a quick scan of Debugview.log and found USB 2.0 related messages around line 230, which maybe related to this issue?
Hello, Christian
Thank you for your responce.
I’m trying several USB troubleshoot but currenty there is no improve.
File transfer seems to be working in USB 3.0.
I found the following three messages:
####################################
Level: Error
Device USB\VID_0000&PID_0003\5&2cf64626&0&17 had a problem starting.
Driver Name: usb.inf
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Service:
Lower Filters: spacedeskDriverAndroidControl
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5
####################################
Level: Warning
Device settings for USB\VID_0000&PID_0003\5&2cf64626&0&17 were not migrated from previous OS installation due to partial or ambiguous device match.
Last Device Instance Id: USB\VID_04D9&PID_4545\5&2cf64626&0&2
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Location Path:
Migration Rank: 0xF000FFFFFFFFF120
Present: false
Status: 0xC0000719
####################################
Level: Information
Device USB\VID_0000&PID_0003\5&2cf64626&0&17 was configured.
Driver Name: usb.inf
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Driver Date: 06/21/2006
Driver Version: 10.0.22621.2506
Driver Provider: Microsoft
Driver Section: BADDEVICE.Dev.NT
Driver Rank: 0xFF0000
Matching Device Id: USB\CONFIG_DESCRIPTOR_FAILURE
Outranked Drivers: usb.inf:USB\CONFIG_DESCRIPTOR_FAILURE:00FF2000
Device Updated: false
Parent Device: USB\ROOT_HUB30\4&6970116&0&0
Hi @vivid,
spacedesk Android USB should work with both USB 2.0 and USB 3.0 ports and cables.
Have you tried troubleshooting your USB 3.1 port? does it work with file transfer?
Could you also try plugging it on your USB 3.1 port and check spacedesk Android Control in device manager if there are any errors (indicated by an exclamation mark).
The Android USB connection only works when plugged into the USB2.0 port of my PC and not with USB3.1 (3.0). Is this expected behavior?
I tried “slowly plug and unplug USB cable a few times” as in the documentation and it works since it forces my USB3.1 cable to be recognized as USB2.0.
Hi @struct2009
Thank you very much for reporting this Issue. we were able to reproduce this on our side and already forwarded it to our iOS developers.
for now, please use SonarPen in wireless connection.
Hi @flyingace63,
The “X” button found on upper right corner of windows viewer when in full screen mode is currently intended for Windows (Surface) tablet that don’t have keyboard attached and no way to exit from full screen mode.
We will improve this feature very soon.
In case you want to disable it, we can only suggest 2 things:
– only maximize the spacedesk viewer window instead of full screen mode, OR
– if you are not using the touch feature, maybe you can disable it in viewer’s Functionality settings (temporarily), if you want to go to full screen mode.
Hi @santiiju2,
Glad it worked out for you!
We will now close this topic. In case you encounter any spacedesk related issues, just let us know and we’ll be happy to assist you.
Hi @demon518336,
For blackscreen issues,
– open the Windows Display Settings on your primary machine and check if the spacedesk display is detached/grayed out, and if it’s detached just attach it by selecting extend or duplicate
– check for any incompatible software, just run the spacedesk Driver Console -> Diagnostics -> Incompatible Software Products
For the failed installation of 32-bit version, is there any error that pops up? what does it say?
Could you try restarting your PC and then try to install again? there may be a pending reboot in your system..
If that doesn’t work, please provide us with the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
When connected via WI-FI, a black screen with the inscription “Connected – the display is off” pops up. I just connect via usb to a black screen, I tried everything, help. And I still can’t install the 32-bit application, although I installed 64-bit, an error pops up when downloading.
Hi @santiiju2,
based on the traces, spacedeskdriverbus failed to install on your machine.
We have released a new spacedesk Driver v1077, could you please try installing this version?
if it still doesn’t work, could you please send us the output of the following, just follow the steps below.
-Open Command Prompt as an Administrator
-type pnputil -e
-copy all and save to a text file
Send us the textfile in your next reply.
Hi @santiiju2,
Could you please check if there are pending Windows updates in your system settings (or your current update may be lacking some important packages.) If there is, please try to update them and try again with spacedesk.
If that didn’t solve your problem, could you maybe try the suggestions found on this website?
Link: https://softwarekeep.com/help-center/there-is-a-problem-with-this-windows-installer-package
in case the Issue persists, could you please resend us your spacedeskSetup.log together with the following files:
– Run dxdiag.exe on your primary machine, click “Save all information”
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
in case it exceeds the allowed size, send it to us by uploading it to any cloud storage app like google drive or dropbox and send us the link.
hi @ipaduser,
Apple officially does not support old iOS devices with iOS version 9.x/10.x as Deployment Target anymore since the latest Xcode IDE update.
Source: https://developer.apple.com/support/xcode/
2012 iPad (gen 4)
2012 iPad mini (gen 1)
2012 iPad (gen 3)
2011 iPad 2
2010 iPad (gen 1)
2011 iPhone 4s
2010 iPhone 4
2009 iPhone 3GS
2008 iPhone 3G
2007 iPhone (gen 1)
Hi @invalid,
in-game experience while using spacedesk depends on a lot of factors such as network connection, game settings, and your machine’s hardware/software specs.
there are a few things you can check and try.
1. Wi-Fi connections can be sensitive to various factors, such as distance or the number of connected devices, which can affect their performance. you might want to try using a wired connection for a much better performance.
please check the chapters under PERFORMANCE TUNING -> Use Direct Cable Connection on our user manual –
https://manual.spacedesk.net/UseDirectCableConnection.html
2. recalibrate your in-game settings and spacedesk viewer settings
3. make sure spacedesk driver and viewer are updated to the latest version
4. make sure your Graphics adapter is updated.
as the you can say my pc getting green screen of death while using the spacedesk via usb tethering. It’s usually happens when pc is fully loaded and when I close the photoshop or the game my pc keep’s crashing. I’m using usb 2.0 port and Android 11 device.
As you might guess I dont have any screenshot about it.
I have the viewer installed on a windows laptop with touchscreen capability, an iPad 10.5″, and an iPad 12.9″. Unfortunately, the touch feature doesn’t work on either device. Items display fine on all 3, but no touch. Any suggestions?
By the way, if I use Air Manager 4, and load one of the bezel overlays, for example the GTC 580, the buttons and the rotary dials on the bezel work fine on both ipads, but not on the laptop. However, the buttons on the pop-out itself (that goes under the bezel overlay) do not work on any of the 3 devices.
Please help.
Hey!
I have an ipad 2 with ios version 9.3.5 but I can´t download the new version of the app. Any help? Will ipad 2 support the usb connection?
Hi @struct2009,
We have just released a new spacedesk Windows Driver v1076 and spacedesk iOS viewer that includes support for USB iOS.
Please update your Driver and Viewer to the latest version. Please try it and let us know if this works for you. Looking forward to your feedback!
Thanks Christian,
1) same resolution on both: 2736*1824
2) W7 viewer initially started rotating in wrong directions, but after a while i figured out that if I disconnect once it is in Portrait – and manually flip orientation on server using Windows Display settings, then it will stay in Portrait. So that is GREAT. Obviously not ideal but it works once you figure it out.
3) Not sure what to do regarding the link you referred me to? The user with the issue in that thread stated that touch stared working after he removed W7 client and reinstalled W10 one from the Store. Obviously if I do that, I will lose the Portrait mode again.
Also, the Take Control instructions to “simply use your Surface tablet’s mouse and click inside the active spacedesk viewer. A dialog box will appear, click ‘Take Control’” do not work here – or do not work on W7 viewer. I get “Press ALT+shift to exit remote control” instead. So Im assuming that Remote Control is already active? Either way, touch works outside the Viewer, does nothing inside the Viewer.
Thanks for your help!
Hi @robochemist,
Thank you very much for providing the steps for this issue:
we have tried but are still unable to reproduce it on our own windows tablet.
We just have a few more questions..
1. for #4, I thought you need to set a custom resolution like 800×600 in the spacedesk viewer which will then AUTOMATICALLY set its orientation to ‘portrait-flip’ upon connect? –“Whenever I set a custom resolution like 800×600 in spacedesk, the values come out flipped on my Windows host machine”
2. what is your primary screen’s resolution?
3. for @goodmanmsu-edu, does your windows tablet has windows10 OS too?
4. a lot of info has been provided and has been very useful in investigating this issue, but if it is possible, maybe you could also send us a video clip showing the steps and actual result of this issue? this is only optional.
I have tried replying to the last thread with this name (https://forum.spacedesk.net/forums/topic/broken-aspect-ratio-rotation/) but across multiple devices and times of day, it won’t let me reply, so i’m making a new topic.
Here are the steps in answer to your previous question:
1. Install SpaceDesk from the MS Store onto a Windows 10 tablet
2. No configuration on the viewer (default space desk resolution and settings)
3. Connect to host
4. Set rotation for the viewer’s display to “Portrait (Flipped)” in the host desktop’s settings (This is the view shown in my screenshots)
I think the problem has less to do with the program itself and more about what hardware it’s installed on. It’s probably how Spaceadesk handles rotation/orientation/scaling on Windows TABLETS specifically. I’m not sure how Windows handles this exactly, but my theory is that rotation on tablets is handled differently from desktops, and SpaceDesk doesn’t know how to deal with the tablet’s style of rotation reporting. All the resolutions are correct, the output is just getting rotated and squished around. I’m not a Windows expert but that’s what I think so far…
Hi @robochemist, @goodmanmsu-edu
For the orientation Issue, Thank you for providing further info about this. however, for further investigation, could you maybe provide the exact step-by-step procedure on how to reproduce this issue? just to be sure that we are doing the exact same thing as we are still unable to reproduce it on our side.
for @goodmanmsu-edu,
For Touchscreen issue on MSFS (if this is the case for you as well)
We have a previous spacedesk users that verified that MS Flight Simulator does NOT support/recognize touchscreen input (in general not just in spacedesk).
And according to that user, it can only recognize mouse input from a remote display.
We can only suggest either of the following:
1. Use mouse touch which automatically activates on your second viewer connection.
Current spacedesk’s touchscreen only supports in first spacedesk display, so on your first viewer app just activate touch screen first, then connect a second viewer app where you can move your flight simulator app and try to send the mouse touch input from there.
2. Select relative touch input in your viewer app settings (the touch input will behave as mouse pad for your primary machine).
Hi @rilagan
Have you made sure to click “allow” on a prompt that says “spacedesk would like to find and connect devices…” right after you installed it?
aside from that, please check the following:
1. Check your WiFi router settings if it has client isolation enabled.
(This setting prevents direct communication between connected devices/computers.)
2. Do you have VPN (Virtual Private Network) active? If yes, please disable it.
3. Are you using any third party antivirus/firewall? if yes, Please add spacedesk in the exception list or ‘Allow List’
4. Check on your iOS Viewer Settings -> Privacy -> Local Network, if spacedesk is on the list and enabled?
5. Is your primary machine and iPad device connected to the same local area network?
6. On your primary machine, please try to set your current Network Profile to “Private” via Windows Settings -> Network & Internet -> Properties.
Hi @clankybanky,
USB tethering on Android should work with both USB 2.0 and USB 3.0 connections
