Hi @kitrus,
that means the issue is only happening on your 1st machine, the problem lies on that machine somewhere. have you tried suggestion #2?
А вот допустим у меня рядом второй ноутбук на Windows 10 там нормально скачивается
Hi @kitrus,
I see, but have you tried #2? Did it fail too?
Проблема в том что у меня только диск C есть ещё варианты?
Hi @kitrus,
Could you please try the following suggestion:
1. copy the msi and paste it to a different drive. e.g Local Disk (D:) then try to install it again.
2. if the above suggestion doesn’t work, please try to install it in a different installation folder. Also, make sure not to put any spaces between the folder name.
please refer to the attached screenshot
Hi @kitrus,
Unfortunately, the file exceeds the allowed size.
Could you maybe try to split the contents of the diagnostics into 2 folders and just upload 2 zipped folders?
Or maybe upload the zip file in the dropbox or other file hosting services and just send us the download link.
Скачиваю драйвер идёт установка потом выскакивает ошибка по типу перезапустите и всё будет нормально НООООООООО после перезапуска всё так же
Hi @jon,
is it necessary for your videowall to be 4444×1080?
I was able to make this work on my side by using the following workaround:
– combine your tablet and phone’s width and assign it to the videowall’s width (1980+720 = 2700)
– your video wall (wall 0) should now be 2700×1080
– check your videowall position. you tablet and phone should now fit your videowall
today i created a videowall for my tablet and phone. but i can’t find resolution for my tablet, phone and videowall to make the top of the screen and taskbar in the screen on both my phone and tablet. the tablet is horizontal and my phone is upside down and vertical (because the cable would otherwise be in the way of the cable for my tablet and i wouldn’t be able to place my phone comfortably). i set the videowall to 4444×1080; my tablet to 1980×1080; my phone to 720×1080 moved to x1980 y0. i can’t find a resolution mix that allows me to fit my desktop in both of my screens . Would someone be able to help me?
-
该话题由
jon 于 2月、 3周前 修正。
Hi @averageuser, @inertia,
h264 Hardware Encoding will definitely be released rather sooner than later. Internally we have it already working on Windows Viewer. Why isn’t it prioritized higher? It only benefits users with high end graphics adapters and requirements. For the majority of users with average GPUs and scenarios there is no performance gain compared to our current MJPEG software encoding.
Also we still have to design which encoding type (hardware/software) should be dafault on which kind of machines and how to present different options to the user.
royuze,
I don’t have anything to add to this. Problem still gone & I’m now using v2.1.16.
Hi @amanosorana4,
1. “free for non-commercial use only” and “Viewer licensed for private non-commercial use only” indicate that you are using a non-commercial/free version of spacedesk Android viewer. if you do not wish to see such messages, you will have to purchase a business license.
2. “devices beyond the second one are not displayed” have you tried rebooting the 3rd Android device? Are you connecting it via USB? Could you maybe try checking if USB debugging mode is enabled on your device? if so, please disable it.
I am a student from Japan, and I apologize for my limited English skills.
When attempting to connect multiple devices in a Windows 10 environment, a message stating “free for non-commercial use only” appears, and devices beyond the second one are not displayed. The configuration environment is as follows:
Processor: i7-13700F
Graphics Card: 4070ti
Pen Tablets: Wacom One, HUION 13, XP-PEN Artist 12 Gen2
The devices I am trying to connect are as follows:
iPhone SE Gen2
AQUOS sense3
AQUOS SERIE mini SHV38
While I can successfully connect the iPhone, when attempting to connect the AQUOS devices, warnings appear on both devices as well as on the PC.
Is it not possible to connect Android devices? All operating systems are up to date, and the apps were downloaded from the store linked on your website just a while ago. Thank you very much for your assistance.
Hi @serruti,
Remote keyboard input works in certain conditions:
1. If the connection is via USB cable, it should always work (LICENSED or FREE viewer app).
2. If the connection is via WiFi (Local Area Network), it will ONLY work with LICENSED Viewer app and with “Password Protection and Encryption” enabled in spacedesk Driver Console. This means you will have to purchase a business license for it to work.
Although, on my network I am not noticing any latency with 1920 resolution and 60fps in full colour.
This would be good for the windows client if you can use HW accelerated x265 or x265 encoding on Windows PC.
Hi Christian.
After many, many hours of googling and trying fixes, I have temporarily solved the problem. The problem lies in my registry (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\msiserver) where if you change the key “start” from 3 to 2′ install will work. But, if I reboot the machine I then have to change it back to 3 for installs to work.. Mystified by this.
Anyway, thanks for your help and maybe this can help someone else if they encounter the same problem.
cheers Barry
Hi @veteran62,
Thank you very much for sending the diagnostics info.
Could you please check in your Android device settings -> Developer’s option if USB debugging is enabled.
If it’s enabled, please disable it and try again with spacedesk Android USB connection.
1. [On Windows 11 Pc Laptop]: So license owners do not need to re-install the driver, as they do not need to obey the expiration date written on the status bar. Thx.
2. [On Windows 11 Pc Server]: I have downloaded the spacedesk driver to that server. Then install. Then un-install. Then it is one on tablet’s server list. Thx
Hi @veteran62,
Remote keyboard input works in certain conditions:
1. If the connection is via USB cable, it should always work (LICENSED or FREE viewer app).
2. If the connection is via WiFi (Local Area Network), it will ONLY work with LICENSED Viewer app and with “Password Protection and Encryption” enabled in spacedesk Driver Console.
If keyboard input did not work with USB cable connection, please send us the diagnostic logs of the issue.
– open spacedesk Driver Console -> Diagnostics
– Make sure that DebugView is “Available”, otherwise download it via “Download” button
– Check “Diagnostic Collection”
– Connect the viewer app via USB cable and reproduce the keyboard input issue
– Uncheck “Diagnostic Collection”
– click “Save All Information” button (just click “No” on the dialog box to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @tugalsan,
1. The expiry info in the spacedesk Driver Console is only for the users with FREE VIEWER app.
With LICENSED VIEWER app, you don’t have to reinstall the driver on or before Dec. 31, 2024.
Additional Info:
When the driver expires on Dec. 31, 2024, the free viewer will show a black and white screen display.
But if you connect with a licensed viewer app, it will continue to work as before with colored screen display.
2. Please refer to the UNINSTALL ON WINDOWS PRIMARY MACHINE chapter in the spacedesk documentation for the proper way to uninstall spacedesk – https://manual.spacedesk.net/UNINSTALLONWINDOWSPRIMARYMACHINE.html
[On the tablet], when connected to laptop, i click the menu button, then “licensing”, it shows Business Licence …, Licenced to Current Google Play Account.
Thx: So it is ok.
[On Windows 11 Pc Laptop] after one day (means, may be a simple restart), when i connect to tablet, spacedesk_Driver_for_Primary_Machine_(Server) titled dialog appered. It says “Licenced to: Commercial and Non-Commercial”, Connections: 1
Thx: So it is ok.
[On Windows 11 Pc Laptop] when i deliberately open Spacedesk_driver_console on the right bottom side, it says “Version 2.1.15 (Expiry of free version: Dec 31,2024)
Question: So that means I have to re-download and re-install driver every year, even if it is paid?
[On Windows 11 Pc Server] the software is not shown on the add/remove programs list. But the driver looked like installed on Device Manager.
Question: What should i do in that situation to remove. Would uninstalling the driver will be enough?
Hi @sky2orion,
We’re glad that you made it work on your side..
Do you mind sharing us the link or specific post you found?
I have been an avid user of Spacedesk for maybe 10 years now for a flight sim, but today I wanted to connect another android tablet to join my 2 other tablets on the system. It appears that Spacedesk is not able to handle more than 2 items, as trying to connect the 3rd item just gets error message of ” something like the internet connection is not able to connect,or words to that effect” I am on a very fast Fibre connection and only 2 other computers on the wi-fi connection. ? is am I able to connect 3 android tablets to the free version or would I get better performance paying for the paid version ?
Hi
1. The “free” you are seeing is for the spacedesk Driver which has an expiry date. you just have to re-download it again when it expires.
You can verify your Android viewer license by going connecting your Android viewer to the spacedesk Driver -> open spacedesk Console -> Connection -> click the name of your device -> check Client information in the right side of the console -> check the License Type.
License type should show “Commercial” when your Android viewer has business license.
2. is the old windows machine still running?
maybe you did not successfully uninstall the spacedesk Driver on your old windows machine..?
have you tried turning shutting it down?
is it still showing in your Android viewer?
Hi @sky2orion,
you can reset your windows graphics settings in the spacedesk Console -> Control -> Clear Windows Display Settings
note: this will reset all saved windows positions and settings for all monitors
Hi @jsmasterson,
the black and grey squares are more of a windows/graphics adapter issue..
this report from a user in microsoft has the same issue as you, maybe you could try the suggested fix from this link: https://answers.microsoft.com/en-us/windows/forum/all/window-10-display-wih-black-and-white-squares/90d57ead-1d3c-482b-87b8-5cba04aa8e96
the debug download button in the spacedesk console is for collecting diagnostic logs which is sent to us, this is when troubleshooting an issue did not solve the problem.
Hey what up everyone,
I had a small project Idea for portable mini desktop I built out of a MINI PC with 8g128g 2.0ghz Windows 11 pro with a quad-display of 8in tablets that are all USBC interfaced. This program driver is badass as it can support up to 16 different connections, Im going with a wired USB style with custom-tailored USBC chords so there’s not a spaghetti bowl on my desk, and I prefer the reliability of wired setup with no lag whatsoever.
It seems to run good for a little while then gets glitchy with back and grey squares every now and then and Im trying to figure out what the De-bug download is that’s grey-out on the driver consol. Is there a better form or cable I should be using? a different program I should be using, or should I buy another graphics program?? Im new AF to the computer building game. It does have 2 HDMI outputs that I could split bt I just spent 70fucin dollars on these USBC cables….
Id appreciate your feedback,
-James
Hello I like your product. I always wanted to use it, for connecting a Tablet to Windows 11. Hence I bought one galaxy tablet today.
1) I installed spacedesk_viewer on tablet. Why on windows side the program still shows (free)?
2) On the tablet, on spacedesk_viewer, On the list named as Connect_to_Primary_Machine_(Server), there is an old windows machine shown. I have already uninstalled it. How can i remove it from the list. It is an important question for me, because the license says only for one pair of connection. I do not want to upgrade.
Hi Christian
thanks the reply. There are no log files in C:users/public, but I found 2 in windows/inf. As I do not know which one is relevant I have sent you both..
many thanks
Barry
Hi @davide78,
Yes, it is possible. just make sure that you have spacedesk driver installed in your miniPC
the steps are:
-set up an external monitor first so that you can install spacedesk driver
-install spacedesk Driver
-connect your Android viewer either via usb or wifi
-change your display mode by using the shortcut key (windows key + P) then choose “second screen only”
-Go to Windows settings -> system -> display then choose the spacedesk display (Usually #2)
-select “Multiple Display” then choose “make this my main display”
-Windows remembers the last setting as it saves the display configuration in its graphics database. this way, you can now remove your external monitor and your Android device will now be your main monitor every time you connect to your miniPC
I tryed spacedesk for My old Gen1 iPad mini. With older version spacedesk that conpatible with it.
Local Area Network connection works, but USB Cable connection seems don’t work(no connection dialog will appear).
With Newer iPad mini(Gen4, iOS14) and recent spacedesk(v1.0.69) it works. So I wonder I can make it works or spacedesk USB connection has no backwards-combatibility (or any other problem(like how cable works in ye olde iPad, any)).
spacedesk version: iOS app v1.0.44
iOS version: 9.3.5
iPad mini model: MD531J/A (Gen1)
PC spacedesk version: 2.1.15
PC OS: Windows 11 Home
anyway, thankful for provide such a great software.
Surely also thank you for help.
I previously had spacedesk installed prior to a new windows11 re-install. Now, I receive a “Install server not responding” error and cannot get any further than this screen. This happens on both 32 & 64 install versions.. I have tried numerous windows fixes & scans but nothing seems to help.
I have done complete un-install through Revo uninstaller and also Registrar registry remover to remove any old traces of the previous installs. My system is Windows 11 64bit, 32gig ram.
Any help will be appreciated.
Barry
I am using 2560×1440 in windows settings. I do not know how to change resolution in spacedesk.
Hi @yak991224,
We are glad to hear that it is now working on your side.
We will now close this issue. In case you encounter any spacedesk issue don’t hesitate to contact us.
Hi @yak991224,
We have now released a new spacedesk Android viewer version in the playstore. this includes a potential fix for this issue. Please try it and let us know if this fix the issue for you.
please note that this fix has not yet thoroughly tested, so your Feedback is really important to us.
I solved this problem with a black screen on my phone by turning off recording in the Nvidia program or “instant replay”
Я эту проблему решил тупо тем, что я мгновенный повтор выключил в программе нвидиа, с записью то же самое перестаёт работать
I found a great solution.
1) Enable the taskbar on all monitors.
2) Create shortcuts for each screen mode.
Main Display Only: C:\Windows\System32\DisplaySwitch.exe /internal
Second Display Only: C:\Windows\System32\DisplaySwitch.exe /external
Main & Second: C:\Windows\System32\DisplaySwitch.exe /extend
Both Same: C:\Windows\System32\DisplaySwitch.exe /clone
4) Change the icons for each screen mode (use the icons from the DisplaySwitch.exe itself)
5) Pin them to the taskbar.
Hi @anwnd2ek,
There may be a conflict with your destination folder causing the failed installation. Could you please try installing it in a different folder? Also, make sure not to put any spaces between the folder name.
Please refer to the attached screenshot for assistance.
Hi @anwnd2ek,
Thank you very much for sending the required files.
we are now analyzing them and will get back to you as soon as possible.
Hi @inakitr89,
“It seems that the Space Desk application is preventing me from making changes to the screen orientation and resolution of the connected screen”
This is the intended behavior when your Resolution Setting is set to only one of the following:
– Use native android device resolution
– Use custom Resolution
If you want to change the resolution in the windows Display Settings
Please follow the steps below:
1. Go to Android viewer settings
2. Under Resolutions Setting
3. “CHECK BOTH”:
– “Use native android device resolution ”
– “Use custom resolution”
Hi @anwnd2ek,
Thank you very much for sending your DxDiag file.
For further analysis, please send us the following files:
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
My computer is connected to an audio interface, using an ASIO driver, and whenever I connect to the computer via SpaceDesk Viewer, I start to hear clicks, pops and glitches in the audio output of the USB interface.
If I disconnect from the Viewer, the clicks stop immediately.
Using the DPC Latency Checker, i see my latency go from 500uS to 1000uS. So, Is there any configuration? I can do in the Space Desk Driver that will resolve this?
I think it could be several things, the refresh rate.
For Sure, My Windows 11 is well optimized, even if I change the ASIO to 32, 64, 128, 256, the problem persists.
I’ve already done several optimizations of drives, services, cpu park, cpu sleep, and nothing works.
Any Ideias?
Hi,
I loved using spacedesk for the past week but today out of nowhere, the pressure sensitivity stopped working.
I tried reinstalling the driver and Android app but no luck.
IIRC there was a pen icon in the taskbar when I connected the tablet and now it’s missing.
I’m using Windows 11, Illustrator (with pressure-sensitive brush), and Samsung Galaxy Tab Active 2
Any idea what went wrong?
I have an iPad mini 2, running iOS 12.4. I have forgotten the Apple ID password and cannot recover it, so I cannot install apps through the App Store anymore. Now I can only install apps through third-party platforms like iTools, but they don’t have SpaceDesk. I want to install SpaceDesk, so I need your official SpaceDesk IPA file. Thank you.————–my email: mevigour@hotmail.com
https://apps.apple.com/us/app/spacedesk-display-screen-cast/id1069217220
Hi @yak991224,
We already forwarded this issue on our Android developer.
We will get back to you as soon as a potential fix is available.
Hi @yak991224,
I see, it seems the status bar is really affecting the spacedesk display, Could you maybe look into the settings and check if there is an auto-hide feature of that status bar?
@spacedesk Christian
for the stretched issue:
I am not using the duplicate mode. I’m using the extending mode.
The main screen resolution is 1920×1080, the tablet using 3048×1904, and tablet’s native resolution is 3048×2032. The display was stretched in ANY resolutions whether using or not using the custom resolutions.
