Hi @ahmetzkan,
Thanks for the feedback.
To further analyze this issue, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0
Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi @mnajera,
Could you please send us the following info:
Primary Machine
– operating system (Windows 8.1/10)?
– graphics adapter (AMD/Intel/Nvidia)
– network connection type (wired/wireless/USB tethering/WiFi Direct)
Secondary Machine
– Viewer type (Android/iOS/Windows/HTML5)
– network connection type (wired/wireless/USB tethering/WiFi Direct)
What is your current network profile on your primary machine? Public or Private?
Aside from Windows built in firewall, do you have third party firewall software (e.g. McAfee)?
When you set the rule above, is the program path set to C:\Windows\system32\spacedeskService.exe?
Do you maybe have VPN (Virtual Private Network) currently active?
Hi @game,
What is current network connection type (wired/wireless/USB tethering/WiFi Direct) on your Windows 10 and iPad?
Could you please check on your primary machine if spacedeskService is running?
Just run services.msc, find spacedeskService and check the status.
What is the current network profile on your primary machine? Is it Private or Public?
If you are using wireless network, are both primary machine and iPad device connected on the same wifi network with the same network band (2.4Ghz or 5Ghz)?
Primary machine is Windows 10 and secondary machine is Android Tablet.
Installation and connection are successful. However, secondary machine can only mirror. There is “can not detect another display” in the windows display setting. I want to have display 1 and 2 (extension). How can I fix this problem? Thank you.
Hi @roblatour,
It seems like a limitation in iOS device and not a spacedesk issue.
I found this similar issue from Apple forum site https://discussions.apple.com/thread/2090334.
Hi @watchbird,
Please try try the Install/Uninstall troubleshooter program https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed
If spacedesk is not on the program list, just select “Not Listed” then paste the product code of current spacedesk version below.
spacedesk_driver_Win_10_64_v1015_BETA.msi:{60C2963B-A3C6-4995-BB85-3274F7190577}
spacedesk_driver_Win_10_64_v1014_BETA.msi:{8C330294-7E17-42D6-B17F-1D875427F066}
After that, please reboot then try again the installer.
Hi @joahof,
Could you please try with the most recent spacedesk Driver v1.0.15 and Windows 7 Viewer 0.9.32?
Hi @lelekanet and @dmitriy,
Thanks for sending the requested files.
Could you please try to uninstall – reboot – reinstall spacedesk Driver v1.0.2 on your Windows 8.1 machine?
Hi @game
Please make sure that both primary and secondary machine are connected on the same local area network.
If you have a third party firewall software, please make sure that spacedesk or C:\Windows\system32\spacedeskService.exe is included in the exception list for incoming and outgoing connection.
For more details, please check Troubleshooting -> Network Connection chapter in spacedesk user manual https://forum.spacedesk.netuser-manual.
Hi @mikedemko,
looks like a network connection issue.
Please make sure that both primary and secondary machine are connected on the same local area network.
If you have a third party firewall software, please make sure that spacedesk or C:\Windows\system32\spacedeskService.exe is included in the exception list for incoming and outgoing connection.
For more details, please check Troubleshooting -> Network Connection chapter in spacedesk user manual.
For further analysis, could you please send us the following info:
Primary Machine
– operating system (Windows 8.1/10)?
– graphics adapter (AMD/Intel/Nvidia)
– network connection type (wired/wireless/USB tethering/WiFi Direct)
Secondary Machine
– Viewer type (Android/iOS/Windows/HTML5)
– network connection type (wired/wireless/USB tethering/WiFi Direct)
Hi @glda19,
Currently spacedesk display only supports up to 2 screen resolution.
The native screen resolution of your android device and a custom resolution which you can change on the viewer app’s Settings -> Resolution -> Custom Resolution list menu (list includes all screen resolution between your native resolution and 320 x 240).
Please check attached screenshot.
I mapped port 28252 through FRP on the spacedesk server.But I can’t access it through spacedesk viewer.
Do you need any other port mappings besides port 28252?
My FRP configuration:
[XXX]
type = tcp
local_ip = 127.0.0.1
local_port = 28252
remote_port = 28252
Hi @chaos_02,
Could you please try the following steps:
1. Uninstall spacedesk Driver and reboot
2. Run regedit
3. Go to: HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows
4. Backup/Export the Windows reg folder
5. Right click on Windows folder and select Permissions…
6. Here check the Full Control permission for Your user under Allow option. Click Apply > OK to save changes.
7. Delete these following registry under HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows
8. Reboot
9. Reinstall spacedesk then try again to connect
Hello, I used windows10 64bit, it worked fine now I use windows 8.1 64bit and Android 4.2.2, I have a question why when I connect via usb I get an error Error – spacedesk Keyboard / Mouse Driver unavailable, I looked in the device manager in the Devices tab by connection and it seems there are no drivers, could you advise something on how to connect?
same thing, code 18, E0000234, Treiber ist für diese Plattform nicht vorgesehen.
Hi @goloso29,
Please try our most recent released spacedesk Windows 7 Viewer app v0.9.32 on the web https://spacedesk.net.
Then let us know if the issue is now fixed.
Looking forward to your feedback.
Hi @chaos_02,
Can you quickly try without the Valve Index VR Headset attached ?
https://cdn.discordapp.com/attachments/809114535751319602/890255245899358288/unknown.png
ese es el archivo que no se me descarga me vendria bn que alguien me lo pasara gracias!!!
Hi
I use a samsung tabled s6 light with android 11
Why do i have only 2 screen resolutions
1024*1200 and 2000 *1200
and not the oder between 1024*1200 and 2000*1200
I’m experiencing an issue with the latest version of Spacedesk under Windows 11.
The issue appears to be windows 11 only, because while I still was on windows 10 all worked fine.
I’m having a setup with 3 physical screens connected whereas “Display 3” is the smallest one with HD resolution 1920×1080.
I have been using spacedesk during HomeOffice times to mirror my meetings and calls to my Android Tab from this “Display 3” to the spacedesk virtual screen, which is “Display 4” when connected.
Recently, since I updated to windows 11 developer preview, “Display 4” only works as an additional device for extended desktop, but not in mirror mode.
Whenever I try to mirror “Display 3” to “Display 4”, the only thing that happens is that windows starts the usual 15 seconds countdown asking me if I want to keep the setting.
Nothing is actually getting mirrored from “Display 3” not even during these 15 seconds of preview and also when I confirm to keep the setting, it’s instantly getting reverted into 2 separate screens.
As said, using it as an exteded screen and moving things to that screen works fine, but trying to mirror one of the physical screens fails, while it worked nicely on windows 10.
Is there any advice? Did anyone get mirroring to work on windows 11? Or it it just a bug in the software where I need to be patient and wait for a fix?
Cheers
just done that, still unplugged even when trying to switch to display extend mode.
Device Manager says
Dieses Gerät ist nicht richtig konfiguriert. (Code 1)
Treiber ist für diese Plattform nicht vorgesehen.
Klicken Sie auf “Treiber aktualisieren”, um einen Treiber für dieses Gerät zu finden.
and
Treiber ist für diese Plattform nicht vorgesehen.
E0000234
in Installation error property in Details of Display Device.
same (new) files as requested before are attached.
I do have a Valve Index VR Headset attached to my RX480 card, could that be a problem?
Hi @kroshold,
Thanks for the feedback.
1. Do you have Nvidia ShadowPlay/screen recording/instant replay or Game Overlay settings enabled?
If yes, please disable it then switch server OFF-> ON then try again to reconnect.
2. If #1, did not help, please try to reinstall spacedesk Driver v1.0.14 then try again to connect.
If problem still persist, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0
Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi @peltierdevice,
To further analyze this issue, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0
Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
I just downloaded spacedesk. I have connected my phone and computer to the same wifi but can’t connect. Please help me.
Hi @isa-ldsk,
To further analyze this issue, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0
Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi @soli,
1+2+3: To setup spacedesk you should have one primary machine and one (or more) secondary machine.
On primary machine you have to install the spacedesk Driver/Server.
On secondary machine, spacedesk Viewer app should be installed. If you have the 12 native monitors attached to it, then you can setup 12 viewer app instance on each monitors and connect it all to your primary machine.
You can easily setup the Videowall using the Video Wall Engine user interface.
For more details please check the spacedesk user manual https://forum.spacedesk.netuser-manual/.
4. Current spacedesk BETA version is free to use until it expire on Dec.31, 2021.
Hi @chaos_02,
Thanks for the screenshot.
Could you please try to uninstall spacedesk completely, then reboot your primary machine.
After reboot please install the latest spacedesk Driver v1.0.14 from our website https://forum.spacedesk.net.
I discovered this bug when I was presenting to my class 2 days ago, which was unfortunate.
Note: This only happens when HDR Display is ON
To reproduce:
1. Connect phone to PC via USB
2. Enable Spacedesk via LAN IP
3. Open Google Meet & Microsoft Powerpoint
4. Present Screen using Powerpoint (using spacedesk monitor as presentation screen)
5. Chrome crashes all the time
Chrome does not crash when HDR Display is OFF.
PC Specs:
Windows 10 Pro X64 – 21H2 19044.1237
Nvidia GTX 1650 Super – Driver Version 456.71
Spacedesk Driver Version: 1.0.14
Phone Specs:
Oneplus 7T – Android 11
Spacedesk App Version: 0.9.77
Hello,
I’m using spacedesk with the following setup: native laptop screen (Windows 10 Enterprise 1909, Spacedesk Server 0.9.87) + 2 additional screens via Display Port + 1 iPad Mini (old tablet running IOS 9.3.5, using Spacedesk for IOS updated to last available version on App Store) + 1 Samsung Tablet (old one running Android 4.4.2, using spadedesk for Android updated to latest version through Google Play). I often use some app via Citrix Workspace, and spacedesk doesn’t seem to like this very much: from time to time I experience disconnections of secondary spacedesk screens – not sure why, and to be able to reconnect them I need to close any open instance of my Citrix apps, or I’ll simply keep seeing all my screens flashing with spacedesk continously connecting and disconnecting screens.
Anybody has any suggestion on possible causes and solutions?
Thanks
Hello, spacedesk
I have a critical error to connect display so could you help me?
If you need more information to solve this error,
I will give you any of them.
Error Dialog
Disconnected
Disconnected by server error
Error Code: 2-5-
Error Info: 0-5-
Connected Time: 00:00:01
Primary Machine (Windows Laptop)
OS: Windows 10 Home 64bit (ver. 20H2)
Graphics Adapter: Intel UHD Graphics 630
Network Type: wireless
spacedesk Driver Version: 1.0.14
Secondary Machine (iPad 6G)
OS: iOS 14.7.1
Network Type: wireless
spacedesk App Version: iOS app v 1.0.44
Thanks
Hi all,
Sorry in advance for the topic, but where is the search button for this forum? I could not see one and I’m searching for anything related to “Error – Spacedesk keyboard/Mouse Driver unavailable!” without scrolling the 134 posts in here.
Thanks in advance for any help,
MJB
EDIT: Found it only in the Homepage of the Forum.I entered directly to the SpaceDesk Discussions…
EDIT2: Search Button only works for 1 word! 2 or more words give a 404 server error… 🙁
-
该话题由
MJB 于 2年、 9月前 修正。原因：found partial answer
-
该话题由MJB 于 2年、 9月前 修正。原因：Search limitations
Hi
It happens everytime after around 10min
Then suddenly the android tablet lost its connection to the Windows 10 host.
So my second screen is disconnected
and the whole system (windows) is very “snail” after that to keyboard or mouse click inputs.
I’m running this always when I’m playing MSFS 2020.
So the system is heavily loaded during the connection.
My specs: Ryzer 5 5600x, 32GB, GTX 3070ti
newest NVida driver
Sometimes after a while I can reconnect again, sometimes not.
Connection to WiFi is stable all the time
Hi
I am new to this field and want to use spacedesk for presenting pictures and videos on a video wall with 12 monitors. So, I want to know:
1. How to interconnect monitors and pc?
(Is it enough to use a 1 Gig switch, and CAT6 cables without using any other cable?)
2. How many PC is requierd? what software should be installed on it?
3. How to add (introduce) monitors in the spacedesk for creating a group of monitors?
4. Is spacedesk completely free for such applications?
I appreciate your help
Regard’s
I am reviewing this application for a high refresh rate application. I have a android Xiaomi Mi10T phone that supports 144hz refresh and plan to connect with usb from a Windows 10 pc with thunderbolt4 usb connection. I noticed that hardware acceleration is coming in version 2.0 What is the current max refresh rate (and in which configuration)? How soon will future development (updates) support the capabilities of 120hz and higher on the viewer? thank you, Peter
First question:
Why still use the old Windows viewer? Have you tried the new one from the Microsoft store?
Second question:
Why connect manuallly via IP-Address? Does automatic discovery not work?
Third question:
If connecting manually by IP-Address – are you sure you are not accidentally using a local host address? These start 127.x.x.x
i have 2 machines
it connect fine from machine a to b
but when i try connect from machine b to a it gives me that error
you are claiming that i am connectin tol localhost but no i am connecting to another machine
and i keep getting that error invaild entry local host
Screenshot here
Also I’ve seemed to misread the 18 as 8 or it has changed since the last time…
Hi, I’ve found that there were some connection issues when using spacedesk and connecting both devices to my home network. So i tried to use the mobile hotspot of my main device and have my secondary device connect to it. this doesnt work though, and it says its connecting, then exits out. Any fixes?
I’ve included a link to a video of the problem im having, if my explaination doesnt make sense
[video src="https://cdn.discordapp.com/attachments/825594008822087692/886122208047554591/2021-09-11_13-27-19_Trim.mp4" /]
I have a laptop conectado to a normal portable monitor and i want to use vídeo wall in this portable monitor for teleprompter. Is it possible without a Internet connection? This portable monitor is connected by hdmi comnection. Thanks
Hello, I would like to inquire about my issue with spacedesk. I cannot connect to my iPad as it shows the Disconnected by server error, code 2-5- and error info 0-5, Connected Time: 00:00:01. i am using an old iPad 2 with iOS 9. I have also uninstalled splashtop wired display on both devices
Hi @cqpeak,
Thank you very much for the feedback.
1. Currently, to emulate a right-click event, you have to do the left-click + hold then release gesture.
The actual right-click and scroll button click from a real USB mouse device are not yet being recognized by the spacedesk Android Viewer app.
We will ask our developer about this then get back to you.
2. Optimization of HTML5 viewer is currently not our priority at the moment.
We are focused on improving our native Viewer apps (e.g. Android/iOS/Windows).
3. Not sure what you are asking here, but you can also save the full spacedesk HTML5 web page locally so you don’t have to go to https://viewer.spacedesk.net/ every time you want to connect the spacedesk.
4. Unfortunately, it’s not possible. The idea of spacedesk is to allow user to have another Windows desktop screen (mirrored/extended) over the local area network via secondary device’s e.g. Android, iOS, Windows, etc.
Hi @chaos_02,
Thanks for sending the requested files.
Which device has the error code 8?
Could you please send us the screenshot of this device with error code?
Hi @chaos_02,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
I’m trying to use SpaceDesk on my Main PC and it has worked before but after countless tries to reinstall it I just get “unplugged” devices or Detached Desktops.
Checking in Windows device manager shows me Error Code 8 When a device is connected, scrolling to Installation errors in the Details Tab shows
1. Treiber ist für diese Plattform nicht vorgesehen.
(Driver is not intended for this platform.)
2. E0000234
I dont know what to do anymore, the PC is being picked up by all clients, I just can’t put it into duplicating or extending the display and it shows this exclamation mark in device manager.
I am trying to use spacedesk for the first time.
It works, however not usable for my purpose (just having 2 extra monitors on my PC but over the network)
I would like to try using VLC as the spacedesk viewer (instead of the current HTML5 viewer which is too slow and unable to be automated)
Hello, spacedesk is a great tool. After testing, there are several problem reports:
1. The Android spacedesk viewer APP is installed on the Android type TV (the mouse and keyboard are inserted into the Android TV), once I click the right mouse button, there will be a prompt to exit the app, so the right-click function is invalid. Similarly, the middle mouse button scroll is also invalid.
2. It is recommended to optimize the Html5 function, it will be a great experience. For example, in html5 mode, the keyboard is basically invalid and cannot input anything; the mouse is a little jumpy and not precise enough;
3. If want to use the html5 viewer, then I need to enter https://viewer.spacedesk.net/, can it be my own website? Do I need to deploy a separate server?
4. Is it possible to send a specific desktop program to the viewer instead of the entire screen？
Thanks.
Hi @mormonmunk,
Did you install the most recent spacedesk Driver v1.0.12 from our website?
Currently my solution is to use my Bitdefender Firewall, only allow spacedeskService.exe using the OpenVPN Adapter IP (Port 28252) to pass data.
I use spacedesk for a 3rd screen off of my tablet at work. Yesterday it worked perfectly. Today it’s giving me a few error boxes.
Disconnected by Service Error
Error Code: 2-5
Error Code 0-5
Connected Time: 00:00:01
I also get a notification from the computer that reads
spacedesk x10
spacedesk Display Driver has expired!
I was saw on other forums (the previous website) to run a diagnostic and share it here.
Oh great, wise spacedesk forum moderator what may I do to appease the program gods?
Hi @testcb00,
I see, so the viewer cannot automatically discover the IP address of your OpenVPN network but you were able to add it manually, right?
I think this is a Windows network adapter priority, currently the default network adapter on your primary machine is your WiFi network so the viewer can only auto-discover the IP address of the default network interface (which is your WiFi).
If you want to make your OpenVPN network as default, then you just have to set the automatic metric manually in the network properties.
Just run ncpa.cpl, select the OpenVPN network interface, right-click -> Properties -> Internet Protocol Version 4 (TCP/IPv4) -> Properties -> Advanced, then uncheck the Automatic metric and set the value to 1 or 2.
