回复至：Connected – Display OFF on Windows 7 client

[spacedesk Lea]

Hi @greenbar,

Thank you very much for sending the diagnostic logs.
Based on the diagnostic logs, it seems that there’s a connection time out.

And we also noticed that you have two kinds of antivirus software on your primary machine – PC Matic Super Shield and Total AV.
Could you please check if those two antivirus software has its own exception list settings so that you can add “C:\Windows\system32\spacedeskService.exe” to allow incoming and outgoing connection on both Private/Public network profile.