Forum › Forums › spacedesk Discussions › Connected – Display OFF on Windows 7 client › Reply To: Connected – Display OFF on Windows 7 client
February 9, 2022 at 9:25 am
#6251
spacedesk Lea
Keymaster
Hi @greenbar,
Thank you very much for sending the diagnostic logs.
Based on the diagnostic logs, it seems that there’s a connection time out.
And we also noticed that you have two kinds of antivirus software on your primary machine – PC Matic Super Shield and Total AV.
Could you please check if those two antivirus software has its own exception list settings so that you can add “C:\Windows\system32\spacedeskService.exe” to allow incoming and outgoing connection on both Private/Public network profile.