[spacedesk Lea]

Hi @headcloser,

So those nok games giving an error, like they do not recognizing the display, the driver, or smartphone some thing similar to this

Are they giving the same errors?
Did you connect the spacedesk before launching the games?
Or game is already running before connecting the spacedesk?
Are you trying to move your 3D games on spacedesk display for remote viewing?

As for the slow performance and high cpu usage, there are some factors that can cause it:
– if you have a big resolution on your viewer screen (e.g. 1920×1080 – above) spacedesk image compression can consume too much CPU load
– if spacedesk is connected over the wireless network, then routers can cause lags and latency.
Bypassing them always improves performance. Configure Windows PC or Android device as WiFi Access Point (Hotspot) and connect to it before connecting spacedesk.
USB Tethering achieves the same result.
Please check the chapter “Performance Tuning” in the instruction manual: https://spacedesk.net/user-manual

[spacedesk Lea]

Hi @imtek,

Could you please try to update your Intel(R) UHD Graphics 600 graphics driver from their website.
Or via Intel Support Assistant

If the issue still persist after GPU update, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0

Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait the viewer to show the image issue), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Lea]

Hi @dev,
Do you have splashtop wired xdisplay installed?
If yes, just uninstall the virtual display driver via splashtop agent window -> Advanced window.

• 該回覆由 spacedesk Lea 於 3 years, 4 months ago 修改。

[spacedesk Lea]

Hi @aslcouple

To further analyze this issue, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0

Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and try to send touchscreen inputs), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Lea]

Hi @paul16,
Thanks for trying.
Next:
1. Could you please run “regedit” then navigate to: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\WUDF\Services
then check if you can find “spacedeskDisplayUmode” key.
If you cannot find it could you please add it, just right-click the Services -> New -> Key then type “spacedeskDisplayUmode”.

2. Please also send us these app crash dump file/s if it’s available:
C:\ProgramData\Microsoft\Windows\WER\Temp\WER3C31.tmp.dmp
C:\ProgramData\Microsoft\Windows\WER\Temp\WERFDFD.tmp.dmp
Note: ProgramData folder is hidden by default, if you cannot find it in C:\ directory, just click the View tab of the File explorer, then check the “Hidden items” check box.

[spacedesk Lea]

Hi @yusuf,
Could you please run devmgmt.msc then check on device manager if spacedesk Graphics Adapter (underneath Display adapters) has error or disabled?
Maybe send a screenshot of the spacedesk Graphics Adapter in device manager.

Then to further analyze this issue, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0

Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

• 該回覆由 spacedesk Lea 於 3 years, 4 months ago 修改。

[spacedesk Lea]

Hi @martinnitro,
Are both primary and secondary machine connected on the same local area network?
Can you try to ping the IP address of primary machine from your secondary machine (and vice versa) to check if both machines are reachable to each other.
Just run Command Prompt then type the command: ping 192.168.x.x
then check if it will receive a reply from the other machine

By the way, can you also tell us the current network connection type on both machine (wired/wireless/USB tethering/WiFi Direct)?

[spacedesk Lea]

Hi @imtek,
Thanks for sending the screenshot. It’s the first time we saw this kind of issue.
Could you please send us the following info:
Primary Machine
– operating system (Windows 8.1/10)?
– graphics adapter (AMD/Intel/Nvidia)
– network connection type (wired/wireless/USB tethering/WiFi Direct)

Secondary Machine
– Viewer type (Android/iOS/Windows/HTML5)
– network connection type (wired/wireless/USB tethering/WiFi Direct)

Could you also please run dxdiag.exe on your primary machine, click “Save All Information”, then attach the output file (dxdiag.txt) on your next reply.

• 該回覆由 spacedesk Lea 於 3 years, 4 months ago 修改。

[spacedesk Lea]

Hi @paul16,
Thanks for the feedback.
Could you please try this one:
– on device manager, while spacedesk Graphics Adapter has Code 31 please right-click uninstall the device
– run spacedesk MSI installer then click the Repair button
– try again with spacedesk, and check if the issue still persist

By the way, is this the first time you install and try spacedesk?

[spacedesk Lea]

Hi @cant94,
Using spacedesk Windows Viewer from Microsoft Store, you cannot select a custom resolution bigger than the machine’s native resolution.
However, using the desktop version of spacedesk Windows Viewer (v0.9.30 for Windows 7) downloadable from website, you can set a custom resolution up to 4096×2160.
Please keep in mind that when using the desktop version of the viewer app, some features are not updated anymore compared to features in Microsoft Store version.

[spacedesk Lea]

Hi @imtek,
Could you please send us the screenshot of this issue?

[spacedesk Lea]

Hi @pfield69,

Multi-touch gestures like pinch to zoom is not yet supported on spacedesk Android/iOS viewer app.
Currently, zooming the screen (via mouse scroll) is only supported on spacedesk Windows Viewer app from Microsoft Store.

[spacedesk Lea]

Hi @paul16,
Thanks for sending the requested logs.
We are currently analyzing it.
Yes, the Code 31 error in our spacedesk driver in device manager was the cause of display off status upon connect.

Could you please try the steps below:
– uninstall spacedesk completely then reboot your primary machine
– open device manager
– click View tab -> Devices by Connection and Show hidden devices
– check on the device list if you can find any hidden spacedesk devices or Unknown devices then just right-click uninstall the device, if you find any.

After the steps above, please try to reinstall spacedesk driver then try again.
Please also check and install any pending Windows update on your settings.

[spacedesk Lea]

Hi @paul16,
Did you try our most recent spacedesk Driver v1.0.9?
If the problem still persist with the latest version, could you please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0

Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Lea]

Do you need any other actions from my side to trigger this?

I’m not sure. This minor issue seems difficult to troubleshoot on our side if we cannot reproduce it.
This is the scenario where the viewer is not failing in any type of functionality, it’s just not auto-hiding the home bar.
Since it’s only happening on your device (no other users so far is reporting this issue), maybe the cause of the issue is only somewhere in the settings of your device.

By the way, what is the current version of spacedesk iOS viewer app on your device? Is it the latest version 1.0.42?

• 該回覆由 spacedesk Lea 於 3 years, 5 months ago 修改。

[spacedesk Lea]

Hi somnus7,
I’m not sure if enabling the iOS device’s Settings -> Privacy -> Analytics & Improvements -> “Share With App Developers” will help.
We only tell our user to enable this for application crash issue so our developer can receive the app logs.

By the way, what is the current version of spacedesk iOS viewer app on your device? Is it the latest version 1.0.42?

• 該回覆由 spacedesk Lea 於 3 years, 5 months ago 修改。

[spacedesk Lea]

Thanks for the info.
Looking forward to your feedback.

[spacedesk Lea]

Hi @myron,
These are the binaries we are checking for splashtop virtual driver:
lci_proxykmd.sys
lci_proxywddm.sys

[spacedesk Lea]

Hi somnus7,
Thanks for the info.
As of now, we cannot reproduce it on our side. The viewer is always on full screen mode without the home bar at the bottom part.
This is the first time we received such report regarding the home bar visible over the viewer screen. We will keep an eye on this minor issue for now.
We will get back to you if there’s any news regarding this issue.

[spacedesk Lea]

Hi @endah,
Thanks for sending the requested files.
But unfortunately, we can only open the dxdiag file.
The 2 setup log files are not the actual files, only a shortcut file.
Please send it again.

[spacedesk Lea]

Hi @viviane,
Thanks for the feedback.

Currently the only option to improve performance is by eliminating the router.
If your Android tablet supports USB tethering, you can also try that with spacedesk.

If it did not help, then you’ll probably have to wait for our next performance improvement feature.
spacedesk will offer h264 hardware encoding very soon.

[spacedesk Lea]

Hi @tihiron,
You can get the older spaacedesk driver v0.9.43 here.

[spacedesk Lea]

Hi @jlbergier,
You can easily switch to desktop extension mode via display settings.
On the multiple displays drop down menu, just select “Extend these displays”.
For assistance, please also check the Configuration and Settings -> Windows PC (Primary Machine) chapter in our user manual https://forum.spacedesk.netuser-manual/.

[spacedesk Lea]

Hi @aoneter12,
Does this issue started to happen right after you install spacedesk on your machine?

[spacedesk Lea]

Hi @myron,
Please try our most recent spacedesk Driver v1.0.8 from our website https://forum.spacedesk.net.
Then let us know if the the same issue persist.

[spacedesk Lea]

Hi @aoneter12,
Did you already check the custom resolution list on the viewer settings?
What is your viewer app type? Android/iOS/Windows?

[spacedesk Lea]

Hi @johncoool,
Thanks for the info – apologies for delayed feedback.
I think there’s no need for the dxdiag info to analyze this problem.
It seems that it’s a conflict between WinlockPro and Windows Explorer, we cannot do anything about it on our side.

Hopefully this new version of WinlockPro that you will try will fix its issue with the explorer.
Maybe you can also play around with the WinlockPro settings, I saw that it has various settings.
It probably has a specific settings there that directly affects the Windows Explorer.

By the way, spacedesk non Beta version will be released hopefully within this year.
It will be thru the viewer apps from various App Store (Apple App Store/Google Playstore/Microsoft Store).
The server/driver side will always be free to download (only viewer app will have a pay/Pro version).

[spacedesk Lea]

Hi @ertugrul,
Is it the resolution of your laptop monitor? Or spacedesk display?
If it’s spacedesk display, you have to enable the custom resolution in the viewer settings and select from the resolution list before connecting the spacedesk.

[spacedesk Lea]

Hi @endah,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and save the output file (dxdiag.txt)
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Lea]

Hi louis3z,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and save the output file (dxdiag.txt)
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Lea]

Hi somnus7,
Thank you very much for the positive feedback.

As for the spacedesk iOS viewer app, this seems strange, because on our side with our iPad device, spacedesk viewer screen is always auto-hiding the home bar.
Can you tell further details of your iPad device (e.g. iOS version, model) ?

[spacedesk Lea]

Hi @viviane,
I assume your spacedesk is connected over WiFi network, is that correct?
Routers can cause lags and latency. Bypassing them always improves performance. Configure Windows PC or Android device as WiFi Access Point (Hotspot) and connect to it before connecting spacedesk.
USB Tethering achieves the same result.
Please check the chapter “Performance Tuning” in the instruction manual: https://spacedesk.net/user-manual

By the way, does the BSOD upon settings OFF still happening on latest spacedesk version 1.0.8?

[spacedesk Lea]

Hi @seafury,
Did you already tried to switch to desktop extension mode via display settings or display switch as suggested above?

[spacedesk Lea]

Hi @yfzhao,
Thanks for sending your dxdiag.
Could you please try to updated to latest AMD Radeon Software for your graphics adapter.
You can download it here:
https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-7-mobile-processors-radeon-graphics/amd-ryzen-7-4800u

[spacedesk Lea]

Follow-up- if you have splashtop WiredX display, there’s an Advance option in their settings window, make sure to uninstall the Virtual display driver there, then you can use spacedesk after that.

[spacedesk Lea]

Hi @jokysatria,
Thank you very much for the confirmation.
In case you encounter other spacedesk issues, just let us know.

[spacedesk Lea]

Hi @viviane,

The BSOD occurred when I tried to change Settings in the driver window (primary machine).

Is it in the display settings window? Or spacedesk server menu settings?
Can you specify which settings exactly are you trying to change?

After installing the driver the Win10 starting Menu stopped working. I had to reboot the computer.

Is it consistently happening? Or only after installation?
It seems like a window explorer is crashing or hanging.. To verify, when it happens again please open the task manager then find the Windows Explorer, right-click -> Restart it. Then try again to click/open the Windows start button.

[spacedesk Lea]

Hi @yfzhao,
Yes, looks like an issue on your Surface GO device.
Please make sure that the system is updated (there’s no pending Windows Update).
And also make sure that your graphics adapter on Surface is updated too.

Can you please send the dxdiag info of your Surface GO?
Just run dxdiag.exe on your Surface GO, click “Save All Information”, then attach the output file (dxdiag.txt) on your next reply.

[spacedesk Lea]

Please try the Install/Uninstall troubleshooter program from the Microsoft Fix article *just click the link*.
Once you are in the Microsoft Fix article, just click the “Download troubleshooter” button, and it will download the MicrosoftProgram_Install_and_Uninstall.meta.diagcab, run it and select “Uninstalling”, if spacedesk is not on the program list, just select “Not Listed” then paste the product code of current spacedesk version below.

spacedesk_driver_Win_10_64_v107_BETA.msi:{4C833146-47C8-4A9C-B4B2-0D35B7BE5F81}

• 該回覆由 spacedesk Lea 於 3 years, 5 months ago 修改。

[spacedesk Lea]

Hi @fred,
it seems that the viewer is continuously trying to reconnect despite the possible error occurring on your primary machine upon connection attempt.
Could you please check if the auto-reconnect is enabled on your iOS viewer app, then disable it and try again to connect. Then let us know if it gives any error code/info with connection time.
Then also check if there’s an error notification on your primary machine upon connection attempt.

For further analysis, could you also please run dxdiag.exe on your primary machine, click “Save All Information”, then attach the output file (dxdiag.txt) on your next reply.

By the way, please update to most recent spacedesk Driver v1.0.8 available on our website.

[spacedesk Lea]

Hi @jland0001,
For further analysis, please send us the following:
– screenshot showing the color issue
– dxdiag.txt of your primary machine (just run dxdiag.exe on your primary machine, click “Save All Information”, then save the output file (dxdiag.txt)

[spacedesk Lea]

Hi @johncoool,
Thanks for the info. We will try to reproduce it.
For further analysis, could you please send us the dxdiag of your Windows 8.1 machine?
Just run dxdiag.exe on your primary machine, click “Save all information” and send us the output file.
Can you also quickly try with v0.9.73 if the issue is also present. You can download it here.

[spacedesk Lea]

Hi @a_mad_denial,
please try the following:
– use v1.0.7 installer available here to uninstall the current version on your machine
– try the Troubleshooting Uninstall – Step 2:Try Microsoft Fix chapter in our user manual
If problem still persist, please send us the following for further analysis:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

• 該回覆由 spacedesk Lea 於 3 years, 5 months ago 修改。
• 該回覆由 spacedesk Lea 於 3 years, 5 months ago 修改。

[spacedesk Lea]

Hi @myron,
Thanks for the info.
We have checked this option and it seems to work without completely uninstalling the splashtop.
We will update our documentation.

[spacedesk Lea]

Hi @viviane,
Please try our most recent spacedesk Driver v1.0.8 available on our website https://forum.spacedesk.net.
Then let us know your feedback.

[spacedesk Lea]

Hi @jokysatria,
Please try our most recent spacedesk Driver v1.0.8 available on our website https://forum.spacedesk.net.
Then let us know if the settings menu issue is now fixed.

[spacedesk Lea]

Hi @yfzhao,
Thanks for sending the video.
It seems that the Windows Viewer is hanging.
Could you please try the following if it helps:
– re-install spacedesk Windows Viewer app from Microsoft Store
– On Viewer settings, please click the “Reset Settings”
– try to restart your surface device

[spacedesk Lea]

Hi @yuqi,
Are you using the most recent spacedesk Driver v1.0.7 from our website https://forum.spacedesk.net?
What is your secondary machine? Android/iOS/Windows?
For further analysis, could you please run dxdiag.exe on your primary machine, click “Save All Information”, then attach the output file (dxdiag.txt) on your next reply.

[spacedesk Lea]

Hi @viviane,
Thanks for sending the dxdiag files.
Please save the dump files in one folder, then right-click Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

By the way, when did the BSOD (blue screen of death) exactly happened?

[spacedesk Lea]

Hi @cipoci,
We are glad to hear that spacedesk is working now on your side.
In case you encounter any spacedesk issue don’t hesitate to contact us.
We are always glad to receive user feedback.

[作者]

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