Forum 討論群 spacedesk Discussions Connected – Display Off

正在檢視 10 篇文章 - 1 至 10 (共計 23 篇)
  • 作者
    文章
  • #1728
    yusuf
    參與者

    after I installed it and I can’t open the display settings, every time I open the display settings it always forces close, and on the secondary device screen I only see “Connected – Display Off”
    Please help me!!

    附加檔案:
    你必須 登入 才能查看附件檔案。
    #1731
    spacedesk Lea
    管理員

    Hi @yusuf,
    Could you please run devmgmt.msc then check on device manager if spacedesk Graphics Adapter (underneath Display adapters) has error or disabled?
    Maybe send a screenshot of the spacedesk Graphics Adapter in device manager.

    Then to further analyze this issue, please download the spacedesk diagnostic script here, then extract it.
    https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0

    Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
    This script will start a debug view app to capture spacedesk debug traces.
    On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
    After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
    Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    #1748
    angels11_6
    參與者

    Hi,

    I’m also having the same issue. I’ve downloaded the diagnostic tool and attached the debug view file here.
    Any help is greatly appreaciated. I’ve spent weeks trying to figure this out!! Thank you.

    附加檔案:
    你必須 登入 才能查看附件檔案。
    #1767
    spacedesk Lea
    管理員

    Hi @angels11_6,
    Thanks for sending the debug view log.
    Based on the log file, you have incompatible display driver detected by spacedesk server.
    Do you have splashtop WiredX display on your primary machine?
    If yes, please uninstall the virtual display on it’s advanced settings.

    #1779
    angels11_6
    參與者

    Hi,
    Thanks for your response. We’ve investogated this further and Android devices running Spacedesk can’t connect to the main PC. They’re on the same network and both devices can ping each other. We ran a pcap on the main PC and can see the Android Spacedesk trying to connect on UDP/28252 but the server isn’t responding. Please see attached pcap file for your reference. We also checked the main PC and can see it listening on 0.0.0.0:28252 but not on it’s IP address 192.168.1.133;
    UDP 0.0.0.0:28252 *:*
    UDP 0.0.0.0:49668 *:*
    UDP 0.0.0.0:49914 *:*
    UDP 0.0.0.0:52061 *:*
    UDP 0.0.0.0:53097 *:*
    UDP 0.0.0.0:54478 *:*
    UDP 0.0.0.0:58413 *:*
    UDP 0.0.0.0:59339 *:*
    UDP 0.0.0.0:60187 *:*
    UDP 0.0.0.0:61075 *:*
    UDP 0.0.0.0:61076 *:*
    UDP 0.0.0.0:61676 *:*
    UDP 0.0.0.0:62728 *:*
    UDP 127.0.0.1:1900 *:*
    UDP 127.0.0.1:10010 *:*
    UDP 127.0.0.1:49670 *:*
    UDP 127.0.0.1:59338 *:*
    UDP 127.0.0.1:61675 *:*
    UDP 192.168.1.133:137 *:*
    UDP 192.168.1.133:138 *:*
    UDP 192.168.1.133:1900 *:*
    UDP 192.168.1.133:5353 *:*
    UDP 192.168.1.133:5353 *:*
    UDP 192.168.1.133:61674 *:*

    #1780
    angels11_6
    參與者

    Your system didn’t like the pcap file dues security issues?? Weird…
    No. Time Source Destination Protocol Length Info
    137 2.456935 192.168.1.123 192.168.1.255 UDP 63 54365 → 28252 Len=21
    212 2.615869 192.168.1.123 192.168.1.133 UDP 63 54365 → 28252 Len=21
    213 2.615869 192.168.1.123 192.168.1.133 UDP 63 54365 → 28252 Len=21
    214 2.615869 192.168.1.123 192.168.1.133 UDP 63 54365 → 28252 Len=21
    215 2.615869 192.168.1.123 192.168.1.133 UDP 63 54365 → 28252 Len=21
    216 2.615869 192.168.1.123 192.168.1.133 UDP 63 54365 → 28252 Len=21
    242 2.648084 192.168.1.133 192.168.1.123 ICMP 74 Echo (ping) request id=0x0001, seq=22/5632, ttl=128 (reply in 245)
    245 2.652214 192.168.1.123 192.168.1.133 ICMP 74 Echo (ping) reply id=0x0001, seq=22/5632, ttl=64 (request in 242)
    258 2.662746 192.168.1.123 192.168.1.255 UDP 63 54365 → 28252 Len=21
    259 2.663022 192.168.1.123 192.168.1.255 UDP 63 54365 → 28252 Len=21
    260 2.663174 192.168.1.123 192.168.1.255 UDP 63 54365 → 28252 Len=21
    261 2.663881 192.168.1.123 192.168.1.255 UDP 63 54365 → 28252 Len=21
    262 2.663881 192.168.1.123 192.168.1.255 UDP 63 54365 → 28252 Len=21

    #1785
    spacedesk Lea
    管理員

    Hi @angels11_6,

    Thanks for the info.
    Is there any issue on spacedesk discovery on your side?
    Based on the debugview log file you sent, the viewer were able to connect to the server’s IP address properly, it’s just that the server detects an incompatible display hook driver on your priamry machine which is the cause of display off status on your side.

    Were you able to remove/uninstall the incompatible display driver detected by the spacedesk server?
    Please confirm if you have splashtop WiredX display or Duet Display software on your primary machine.

    #1801
    angels11_6
    參與者

    HI,

    Thanks for getting back to me. Please see my responses below:

    “Is there any issue on spacedesk discovery on your side?” Yes, there is an issue as the remote Spacedesk clients can’t connect to the main PC. Please see my previous post with the network diagnostics clearly showing the clients trying to connect and the server not responding

    “Were you able to remove/uninstall the incompatible display driver detected by the spacedesk server?” Yes, only the standard Intel/NAVIDA drivers are installed, which according to your website are supported

    “Please confirm if you have splashtop WiredX display or Duet Display software on your primary machine.” – Neither of these are installed on the main PC

    Any help is appreciated.

    Thanks!

    #1805
    spacedesk Lea
    管理員

    Hi @angels11_6,
    OK, thanks for answering the questions.
    Could you please send us again the updated diagnostic logs?

    #1818
    angels11_6
    參與者

    Hi,

    Thanks for your reply – I’ve re-run the diagnostic tool and attached the zip file here.
    Thanks in advance!

    附加檔案:
    你必須 登入 才能查看附件檔案。
正在檢視 10 篇文章 - 1 至 10 (共計 23 篇)
  • 抱歉,回覆主題必需先登入。