I can’t install Spacedesk driver

[Mikhal980]

I uninstalled Splashtop Wired XDisplay’s Agent but still I can’t install Spacedesk driver. It gives me those errors.

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[spacedesk Marcel]

Please open spacedesk Driver Console
-> Go to “DIAGNOSTICS” (no need to switch anything ON or OFF).
-> Click button “Save all information”.
-> Use file explorer to compress (zip) folder.
-> Attach and send the *.zip file.

[spacedesk Lea]

Hi @mikhal980,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[Mikhal980]

Hi, here are the files.

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[spacedesk Lea]

Hi @mikhal980,

Thank you very much for sending the requested logs.
Based on the logs, there’s a RPC_S_CALL_FAILED error (The remote procedure call failed) during spacedesk USB driver installation.

One of the causes of this issue:
– failed installation/uninstallation of software that may have left invalid entries in your system
– improper system shutdown due to power failure

Could you please try the following suggestions below:
1. Run services.msc then find Remote Procedure Call (RPC), and check if it’s running.
2. Make sure to install any pending Windows Update on your Windows Settings.
3. Your AMD graphics driver is not digitally signed, please try to repair/reinstall your AMD graphics driver. Just download the AMD Auto-detect tool here: https://www.amd.com/en/support, to update your AMD graphics driver properly.
4. Run Command Prompt as Administrator, then type the command: “sfc /scannow” and press Enter.

• 該回覆由 spacedesk Lea 於 2 years, 8 months ago 修改。

[作者]

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