Forum › 討論群 › spacedesk Discussions › Help! Black Screen – Not working
- This topic has 7 則回覆, 4 個參與人, and was last updated 1 years, 1 months ago by spacedesk Christian.
-
作者文章
-
22 5 月, 2023 12:57 下午 #13105DEMON參與者
Hello, I have a problem with the program. When I connect the phone to it, the screen is black, but the touch is on. When I touch the screen, the mouse pointer goes to the place of the second screen, but when I look at the phone screen, it is black, and I am on the desktop. If I enter any program, it remains black. I tried (win+p) But nothing happened
Note: It was working yesterday, but today it is no longer working
23 5 月, 2023 9:23 上午 #13114Hi @DEMON,
For further analysis, could you please send us the diagnostic logs of the issue.
On your primary machine, Just follow the steps below:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect your viewer app and reproduce the black screen issue
– switch Diagnostic Collection OFF
– click Save All Information button (if message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.5 6 月, 2023 1:15 下午 #17654hotboy57529參與者hi @spacedesk Christian
附加檔案:
你必須 登入 才能查看附件檔案。6 6 月, 2023 1:06 上午 #17658Hi @hotboy57529,
Thank you very much for sending your diagnostic logs.
Do you also experience black screen issues as well? if so,
Based on the logs, you have Nvidia Shadowplay/In-game Overlay/screen recording currently active in your primary machine.
Please disable this settings in Nvidia GeForce Experience window.
Then open spacedesk Driver Console and switch OFF-ON the spacedesk Driver/Server and try again with spacedesk.6 6 月, 2023 2:04 下午 #17671hotboy57529參與者thank you, i did it successfully
7 6 月, 2023 3:20 上午 #17679nhan參與者Besides the instructions in this thread, I need help form this thread too https://forum.spacedesk.netforums/topic/android-13-app-flashes-to-connected-screen/
Thanks a lot spacedesk team 😀
2 10 月, 2023 5:36 下午 #23978nhan參與者The above link has changed to https://forum.spacedesk.net/forums/topic/android-13-app-flashes-to-connected-screen/
3 10 月, 2023 2:34 上午 #23986Hi @nhan,
Besides the instructions from that thread, you could try the following:
-clear spacedesk cache/data in your phone app settings
-Reinstall or update your spacedesk app to v0.91.10
-click ‘Clear spacedesk Settings’ and ‘Clear Windows Display Settings’ in spacedesk Console
-Restart Android device -
作者文章
- 抱歉,回覆主題必需先登入。