Hello!!
i use gigaset qv1030 tablet with android in client. I have same problem with touchscreen in msfs. Added the diagnostic like u did. I hope u can help me to fix it. Thanx
Hi @salazar,
Can you tell us your Xiaomi device’s native screen resolution?
Maybe also send us the screenshot of the spacedesk viewer screen showing the black bar.
For further analysis, could you also please run the spacedesk Driver Console window -> Diagnostics -> click Save All Information, on your primary machine.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi @wastanley,
Please make sure that you are using the most recent spacedesk Driver v1.0.33.
For further analysis, could you please run the spacedesk Driver Console window -> Diagnostics on your primary machine, then follow the steps below:
– switch Diagnostic ON
– connect viewer app and reproduce the error 2-5 issue
– switch Diagnostic OFF
– click Save All Information
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
I used Spacedesk beautifully for 1-day. It worked like a charm. The next day I went to use it it couldn’t find the IP address so I had to try re-loading several times. I also tried downloading Duet Display out of desperation but that didn’t work either. Today, when I try connecting via Spacedesk, the IP address pops up but I’m getting the ERROR CODE: 2-5, ERROR INFO: 0-5 note on the secondary device and a Spacedesk Error note (Error – Duet Display… driver detected).
I’ve uninstalled the Duet Display and it’s no longer showing on my computer and restarted it so that should be gone.
Thanks for any help you can give.
Hi @pomkyc,
To further analyze the discovery issue, could you please run the spacedesk Driver Console app on your primary machine, then click Diagnostics -> Save All Information button, then send us the diagnostic logs.
Just right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
As for the native USB cable connection, spacedesk does not support it.
But if your Android tablet supports USB tethering, you can connect your spacedesk Viewer to you primary machine over USB tethering connection.
For assistance, please check Performance tuning -> Network Bandwidth -> USB tethering chapter in the user manual https://forum.spacedesk.netuser-manual/.
Hi @swider1337,
For further analysis, could you please run the spacedesk Driver Console app on your primary machine, then click Diagnostics -> Save All Information button, then send us the diagnostic logs.
Just right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Can you also please tell us your secondary machine info:
– Operating system
– spacedesk Viewer app type (Android/iOS/Windows7/Windows10/HTML5)?
– Network type (wired/wireless)?
Hi @schneider97,
Thank you very much for sending the diagnostic logs.
1. Based on the logs the spacedesk server status was stopped.
Did you manually switch off the spacedesk Server (in the spacedesk console app) after the disconnect? Or did it switch off automatically after disconnect?
2. Did you turn off the In-game overlay settings in the Nvidia GeForce Experience window, then reboot?
Hi @kjstech,
If you are using spacedesk Windows 10 Viewer app (from Microsoft Store), you can disable the screen view transformation via Settings -> Display -> View transformations.
If you are using spacedesk Windows 7 Viewer app (Desktop version 0.9.37), the option to disable the screen view transformation is not yet available and might not be available any time soon.
We are currently very busy with higher prioritized features and bug fixes.
here are the 3 files
that u guys might needed
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
and my dxdiag info.
My client laptop has a touch screen and I usually position it in a L shape, where keyboard and touch pad are behind screen. Then I can only use touch to operate. In windows’ projecting software, in tablet mode, the input in client is directly registered to server and do not need to explicitly enter the control mode for input. In touch mode, you can easily escape the projection by touch elsewhere. Even if in full screen, you can slightly swap your finger at the top of the screen to bring the title bar of spacedesk viewer out and exit full screen mode (It seems a feature of UWP application).
The thing is I rarely exit control mode and I can only use pen to enter control mode (I found 3 finger taps also works?). Can you improve the interaction, or let one finger tap enter control mode, or add an option that enables control mode upon connection?
I also found that if “projecting to this computer” is on in windows setting, spacedesk cannot connect to server
Hello,
I’m using the iPad Pro 12.9 (2020, Cellular + Wi-Fi, iPadOS 15.0.2, Sold in Mainland China), and it was unable to find the server. I have checked the Local-Networking switch in the Settings and it was on.
I was thinking that the reason caused this problem was the spacedesk App may not supported an iOS Region-Specific feature called “Network Access Permission” yet. (Introduced in iOS 10)
This feature was currently available on the iOS device with Cellular function (both iPhone and iPad) that sold in Mainland China, the non-cellular (Wi-Fi only) version of iPad that sold in Mainland China was not affected by this.
It basically was when the App running for the first time, iOS will showed a prompt pop up to ask user “Allow ‘App’ to use wireless data?” and iOS will block all the network access (including Wi-Fi and Local-Networking) for this App until user allows it from that prompt.
The prompt was controlled directly by iOS and seems like it does not allow developers manually checking it, but if the App only using socket for networking, this prompt will never popup and causing the users was never able to use the App’s networking features. The workaround for that is called some networking API (eg NSURLRequest) to trigger the prompt.
I have test the spacedesk App on my iPhone 12 Pro (iOS 15.2.1, Sold in HongKong SAR, China) and my iPhone XS (iOS 15.2.1, Sold in New Zealand) and those devices was able to find the server without any problems.
After I doing some research I found most of people who cannot use the spacedesk App was running it on the Chinese model of iOS device. (including me..) So I was wondering maybe that was the reason causing the spacedesk App was unable to find any server even the Local-Networking switch was on.
Looking forward for the spacedesk teams to solve this problem.
Best Regards.
Reference:
https://forum.unity.com/threads/face-capture-face-capture-app-cannot-access-network-on-chinese-ios-device.1209526/
I have took a screenshot from my iPad and it shows the “Network Access Permission” prompt pop up.
Hi @ner1kel,
Unfortunately we cannot watch the attached mp4 file your sent, it exceeds the allowed file size.
Could you maybe upload it on dropbox (or other cloud storage app), or maybe on youtube?
For further analysis, could you also please send us the following logs:
– most recent *.dmp file in C:\Windows\Minidump folder
– diagnostic logs generated via spacedesk Driver Console -> Diagnostics -> Save All Information.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi @francois,
Please make sure that you have the updated primary graphics adapter driver.
Desktop duplication on Windows 10 only works if your primary machine’s graphics adapter is updated and supports WDDM 2.0 – above.
To check, please run dxdiag.exe, go to the (primary) Display tab and check if the Driver Model is WDDM 2.0- above.
If graphics adapter is already updated and still has WDDM 1.3 – below driver model, then this is a Windows IddCx Display Driver limitation and there’s nothing we can do about.
Hello,
when I use spacedesk to connect my iPad as mirrored screen of main screen image is stretched to aspect ratio of iPad even though I set 1920×1080 for screen mirroring. Currently running iPadOS 15.3 on iPad Air 4th Gen and Windows 11 on laptop. This looks like some collision between spacedesk and Windows 11 because on Windows 10 machines it works just fine.
when connected, the primary machine hangs, and the black screen on the Secondary machine. If you turn it off right away, then everything will return to normal, and if you wait, the taskbar pops up and the PC freezes until it is rebooted, it does not respond to anything.
Updated video card drivers today in GeForce Experience
info:
Primary Machine
– operating system Windows 10
– graphics adapter (AMD/Intel/Nvidia)
– network connection type wired
Secondary Machine
– Viewer type Windows
– network connection type wired
I recently started to use spacedesk, on my two laptops and android tablet it works 100%. but when I use it on my desktop I can only extend the monitor and not duplicate it, any advise on how to duplicate the second monitor. I am using windows 10
i use xiaomi redmi note 9s as second monitor and the program wont fit the whole screen, instead it shows black bar in the place where notifications are.
Hello
The remote screen (Laptop) 10″ screen renders in portrait despite the host computer having the remote screen set to landscape. Changing this does affect the remote screen but if I set it to landscape it goes to portrait if i set it to portrait it goes to landscape but stretched and looks crap.
This error only occurs when using the client app on the windows 11 laptop . If i use the HTML 5 browser client the screen is rendered correctly.
Is there a fix for this?
匿名處於非活動狀態
Thank you so much its now fixed,as it seems i need to restart my computer when i closed the vpn!
Again thank you!
Hi @ranvet,
That’s expected as long as this VPN (MBTun Userspace Tunnel #3/10.67.225.171/53) is active on your primary machine it might prevent spacedesk from network discovery.
Another thing you can try is to add “C:\Windows\system32\spacedeskService.exe” into the “Allow List” of your Malwarebytes settings to exclude spacedesk from all detections.
Hi @righteoushundred,
Thank you very much for sending the diagnostic logs.
The logs do not show any errors nor anything unusual. Sure that logging was enabled in spacedesk Driver Console while the issue happened?
Firewalls sometimes cause such disconnects.
We see that Kaspersky firewall is installed.
Did you tell the Kaspersky firewall not to block C:\Windows\system32\spacedeskService.exe on TCP/IP port 28252 ?
PS: Please always make sure to update Windows Primary machine to the most recent spacedesk version (we see that you still have Beta RC v1.0.30 – there is a newer one available already)
Hi @ranvet,
Could you please open the spacedesk Driver Console (just click the spacedeks tray icon in the task bar), click Diagnostics -> Save All Information.
Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
By the way, can you also tell us which spacedesk Viewer app are you using? Android/iOS/Windows/HTML5?
Hi @xnerey,
spacedesk display refresh rate can be changed via spacedesk Viewer App’s Settings -> Quality/Performance/Compression -> Custom FPS.
You can only select 30fps or 60fps values and the spacedesk display will have either 30Hz or 60Hz refresh rate.
add history that fixes each new version
Hello Lea,
I tried your suggestion and checked the display settings to see if there was a detached secondary display while spacedesk is showing “Connected – Display OFF”.
It did not detect another display. The driver console says the connection is ongoing. Also after about a minute, the client disconnects.
When I click on the X in the upper right-hand corner of the client laptop (windows 7) screen and I get the space desk windows VIEWER popup, and I click on the “View problem details drop-down, I get the following:
( Description:
A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name: AppHangB1
Application Name: spacedeskWindowsVIEWER.exe
Application Version: 1.1.250.37
Application Timestamp: 61e50f39
Hang Signature: 793f
Hang Type: 1
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Hang Signature 1: 793fd855c6f44369307d358252508337
Additional Hang Signature 2: bc6f
Additional Hang Signature 3: bc6f1fbcd041e5daf5f5ec5cbc0c97c5
Additional Hang Signature 4: a499
Additional Hang Signature 5: a49969c7735e5521042e733f28c22dad
Additional Hang Signature 6: 2681
Additional Hang Signature 7: 2681f81d2e64328b18cf29aca2bd2d76
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt )
I also ran the diagnostic routine again and created another diagnostic zip folder and will attach it.
Thank you,
John Wilson
Hi @greenbar,
Thank you very much for sending the diagnostic logs.
Could you please open the Windows Display Settings (just right-click on the desktop screen then select Display Settings), then check if you can find a detached secondary display while spacedesk is showing “Connected – Display OFF”.
If there’s a detached secondary display, please attach it by selecting “Extend these displays” underneath Multiple displays dropdown menu.
Hi @mikhal980,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi @gazok,
Please resend your diagnostic logs as zip file.
Just right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
I love the Android Viewer. It is truly incredible to turn my phone and tablet into a portable wireless monitor with multi-touch, pressure-sensitive stylus input, and even sound! Not to mention, the connection is effortless.
I saw previous posts that multi-touch is in the works. It would be great to turn a Surface tablet into a multi-touch monitor with the existing pressure-sensitive stylus input.
Does this mean multi-touch is planned specifically for the Windows Viewer too?
Also, is USB cable connection planned for the Windows Viewer, or just the Android Viewer?
Keep up the outstanding work!
Hi,
I’m connecting a W10 PC to another W10 PC, and can’t get the WiFi direct (over mobile hotspot) connection to work. The 192… IP for the WiFi direct adapter shows up green and normal in the viewer, but when clicked, the screen on the viewer goes black with “Connecting to 192..etc” for about a second or two, then it returns to the setup screen. I have an android tablet that *does* work fine connected to the same WiFi direct / mobile hotspot connection on the driver PC, with all the same spacedesk settings on driver PC.
* I’m using the latest driver and viewer installed on each respective machine. Both machines with latest W10.
* Connection works normally over the shared WiFi network. This problem is only when trying to WiFi direct to hotspot.
* Viewer PC functions normally using the mobile hotspot connection (e.g., full internet access).
* spacedesk is listed as firewall exception on both machines.
* I’ve checked through switching all the settings I could think of. I’ve done restarts, and tried, for example, starting the spacedesk apps only after making the hotspot connection.
Anyone else have this experience? Any insights or suggestions would be appreciated – thanks.
After updating I can not connect to the monitor on the client gives a black screen and the inscription “Connected-Display OFF” and after about 20 seconds there is a notice of disconnection “Disconected by server”
As of 23.01.2022 I have the latest drivers installed on both devices and the latest versions of spacedesk
When trying to connect to the server through the android app the same “Connected-Display OFF” error appears
Rebooting, rolling back drivers and program versions didn’t help, rolling back to the system checkpoint didn’t help either
While I was writing the text above, the server was no longer displayed on the client
(idk how to add topics, hope this posts ok)
I didn’t see a contact page to write an email or anything, so I guess this’ll have to do.
I’ve been using Spacedesk for about three years, and I’m so thankful for it.
Roughly three years ago I found an old Amazon tablet, Fire HD 7 (I think) that had been thrown out, the charging port had was pushed in and off-set a bit.
I took it home and was able to fix the port enough for consistent charging and boom. Though I quickly found the old Fire couldn’t really run any of my apps or games. Then it dawned on me to use it as extra monitor for my rig, and after some searching, I found Spacedesk.
After the quick downloads and setup I stuck it up on the wall next to my PC, threw an animated aquarium wallpaper on that bad boy, and called it a day. My digital aquarium rocks. It works for videos and small stuff, but it’s pretty much just for aesthetics.
I’m so glad I found Spacedesk. I’ve even noticed I still get updates for the app! I realized it’ll be a bad day in Baltimore when it stops working. I’d love a link to donate or something. Thanks for such easy display app!
Cheers all!
-RR
I tried doing the steps again. See if the attachment is complete now. So that you’ll know, I have a Dell Inspiron 3671 desktop computer with Windows 10. My graphics card is MSI NVIDEA 710. I have a Dell wireless 1707 card (802.11BGN+Bluetooth 4.0, 2.4 GHz). The tablet that I’m using as my other monitor is Samsung Galaxy Tab E 9.6 (modal number SM-T560NU) and Android version 7.1.1.
Please open spacedesk Driver Console
-> Go to “DIAGNOSTICS” (no need to switch anything ON or OFF).
-> Click button “Save all information”.
-> Use file explorer to compress (zip) folder.
-> Attach and send the *.zip file.
I have missed the message “Press ESC to show the mouse pointer” from Chrome browser.
(I don’t know the exact message in English because I’m using Japanese version browser.)
Thanks.
I have two problems:
(1) Mouse pointer is trapped in the browser until I close the viewer tab by pressing Ctrl-W. How can I move the mouse pointer outside the browser without closing the viewer tab?
(2) How can I open the three-bar-menu located on the top-left of the viewer by mouse?
I’m using Chrome on Linux.
I could not explanations of how to do the above things in the documentation.
How can I do these things?
Thanks.
I uninstalled Splashtop Wired XDisplay’s Agent but still I can’t install Spacedesk driver. It gives me those errors.
Thank you very much for this input. We had a first look. Indeed it appears as if spacedesk could possibly do this, too. We will work on it next week. If possible, we will release a new version of spacedesk Viewer for Android supporting mouse passthrough.
hi. i connected 2 computers with ethernet cable (point to point) and i configured a new spearated network. when i try to transfer a file from the Pc A (where there is SpaceDesk Server) to Pc B (SpaceDesk Client), the transfer speed is about 106 MB/s (not Mb/s) but when i use Spacedesk, on the topbar of the window, i read 40 Mb/s and it creates lag.
I connected Pc A and Pc B with ethernet to get the maximum network speed and to avoid lag using an High quality image streaming.
How can i tell spaceDesk to use the real speed of the network to stream my desktop?
Hi @greenbar,
Thank you very much for sending the debugview log file.
Based on the log file, it seems like the spacedesk Graphics Adapter driver was not installed correctly.
For further analysis, could you please send us the complete diagnostic information via spacedesk Driver Console app.
Please follow the steps below:
– switch Diagnostic ON
– connect the viewer app and reproduce the issue
– switch Diagnostic OFF
– click “Save All Information”
PS: Please make sure that Diagnostic mode is OFF before saving all the information then send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
I am sorry to say so, but this version does not auto-detect screen resolution as the previous ones, which is a big turndown for me and makes it almost impossible for me to use it …
Any plan to fix that maybe?
What I mean by auto-detect resolution.
When I run the client and maximize it in the previous – windows store version it automatically -when put fullscreen – detects the resolution of the screen, the one from https://forum.spacedesk.net#download – does not do this, or I have not found this anywhere reasonable. And yes, I was using MS store version 0.0.0.23.0.
The version 0.9.37 Beta – The Resolutions dropdown menu is very unintuitive, as it looks like it is grayed out, I thought it is not usable for some reason, and only found out that it is there when I looked into the manual.
Any reason why you discontinued auto detection? Sry, but in this state, It is not usable for me enough to continue using it in this version, to try and reproduce the issue. Rolled back to 0.23 from store.
Hi @righteoushundred,
Thanks for the diagnostic logs.
The diagnostic logs are not complete, please follow the steps below to get the logs during disconnect issue.
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try connect your viewer app and reproduce the issue (once the disconnect issue happen proceed with the next step)
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
I got this working by adding inbound rules for Spacedesk to Malwarebytes Firewall Control. For some reason it had only added outbound rules.
I tried doing this with the regular Windows Firewall, but for some reason, rules being added to regular Windows Firewall did not stay in the system, and were gone next time I checked, even if I wasn’t running the third party program. But adding the inbound rules in Malwarebytes worked.
Now I’m trying to increase performance of Spacedesk. USB tethering worked, but Mobile Hotspot doesn’t appear to work. The Hotspot IP shows up in Spacedesk console, and shows up if I do ipconfig in command prompt, but it cannot be detected from the Android tablet. (secondary device) It still won’t detect even after selecting “no filtering” on Malwarebytes Firewall, which appears to disable the Windows Firewall as well.
Any ideas of how I might go about getting Hotspot working?
Seems to be firewall related actually. I thought exiting out of my third party firewall program (Malwarebytes Windows Firewall Control) would cause it to stop running but I think it still might be running – as if I change the profile to No Filtering instead of exiting out of it, then the viewer app is able to detect the laptop.
So I’m not sure if this is something I need to change in the built-in Windows Firewall, or the Malwarebytes one, but I’ll do some tinkering around. Thanks. And sorry for not realizing my mistake sooner.
It’s possible Malwarebytes Firewall stops running after I quit out of it and the remaining Windows Firewall is too restrictive. (which selecting No-Filtering in Malwarebytes might disable) Likewise it’s possible Malwarebytes may still be running in the background.
Hi @xrarach,
Are you using the spacedesk Windows Viewer from Microsoft Store?
Could you please try with the most recent Windows 7 viewer v0.9.37 + latest spacedesk Driver v1.0.31 available on our website https://forum.spacedesk.net#download.
Hi @daniel_01,
Could you please send us the following for further analysis:
– dxdiag file of both your primary and secondary machine (just run dxdiag.exe then click “Save All Information”)
– a picture of your monitor setup in portrait mode where touch is not working correctly or maybe a short video showing the touch issue
– which windows viewer app are you using? Microsoft Store version or Windows 7 desktop version?
Hi @lz_zxf,
Thanks for checking.
Can you please try to enable the Automatic Connect to IP address on your iOS viewer settings -> Connection, set your primary machine’s IP address then close-open the viewer app to check if auto-connect will work.
Thanks for the feedback.
Next, can you quickly try to switch spacedesk Server OFF then ON (via Console app) then check if it will help the discovery.
Hi @tcoyle,
Thanks for sending the setup log files.
Could you please reboot your primary machine then try the most recent spacedesk Driver v1.0.31 from the website https://forum.spacedesk.net#download.
If the same problem still persist please try the following steps:
– go to https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d and download the troubleshooter program
– run the MicrosoftProgram_Install_and_Uninstall.meta.diagcab, select Installing
– select “Not listed” then paste the product code of the spacedesk_driver_Win_10_64_v1031_BETA.msi:{2640B056-E362-4D7E-8FFF-318BCBD16754}
Then try again with the installer.
