Hi @Asca,
Thank you very much for the information you provided.
We were able to reproduce a similar issue of a stuck mouse using Android viewer and are working on a solution.
We will keep you updated on the progress and let you know once a fix is available.
Hi Christian,
I’ve encountered this issue on two Windows 11 PCs and with two tablets : a Samsung Galaxy Tab S5e (SM-T720) on Android 11 and a Samsung Galaxy TabA 2018 (SM-T590) on Android 10. The Unreal Engine versions were 5.1 then 5.2.
I’ve just run a few tests and I haven’t managed to reproduce the problem on other software (Blender and Photoshop), or at least the softwares have continued to work correctly. It’s hard to say whether inputs remain blocked when you don’t have graphical feedback.
I can add that before coming to you I thought the problem was with Unreal but I haven’t found any problems similar to mine on the forums and no-one has been able to help me. And as I said before, I did a test with another software (Google Desktop remote) which was less efficient than yours but didn’t have this problem of blocked inputs.
Finally, I don’t know if you’re familiar with Unreal, so if you need help creating a touch project or if you want me to send you a ready-made project, don’t hesitate.
Hi @hdcl,
Thank you very much for sending the diagnostic files.
Can you uplease try/check the following:
– Update your NVIDIA GeForce RTX 3080 graphics adapter to latest version. You can update via Nvidia GeForce Experience or download directly from their website https://www.nvidia.com/Download/index.aspx?lang=en-us.
– Check in your C:\Windows\minidump folder if there’s any recent *.dmp file for the Windows crash (BSOD).
If it’s there, please also send it to us.
– Check the memory usage of spacedeskService.exe in task manager.
– Maybe also send us the screenshot showing the high GPU virtual memory usage when spacedesk is active.
Hello.
Archived dxdiag report.
The directory C:\Windows\minidump is empty. Perhaps because after the BSOD I did a “System Restore”.
I can install SpaceDesk again and check the connection. And I’ll check what will be in C:\Windows\minidump.
Should I do it?
I have additional monitors connected to the HDMI D-SUB connectors, but I don’t have enough of them.
Q: Should I turn off the monitors before checking?
* * *
Здравствуйте.
Отчет dxdiag в архиве.
Директория C:\Windows\minidump пуста. Возможно потому, что после BSOD я делал “Восстановление системы”.
Могу вновь установить SpaceDesk и проверить подключение. И проверю что будет в C:\Windows\minidump.
Мне сделать это?
У меня подключены дополнительные мониторы на разъемы HDMI D-SUB, но мне их не хватает.
Вопрос: мне отключить мониторы перед проверкой?
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save All Information”, save the output file (dxdiag.txt)
– most recent dump file (*.dmp) of your BSOD with spacedesk which is located in C:\Windows\minidump folder.
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
I’m developing a 3d application for a museum, which will be available on Windows and will require a touch screen, so I’m using your (great) software to simulate the touch screen with an android tablet.
But the problem is that touch inputs very quickly get stuck in Unreal, as if you never released your finger. This happens when you make quick inputs, and after a while it’s as if Spacedesk can’t keep up and can’t release the inputs. This makes navigation impossible because the software responds with one or two fingers and not with 3, 4 or 5. I’ve tested this with similar software and I’ve only encountered this problem with Spacedesk.
To reproduce the problem in Unreal you need to set up a project that uses touch inputs and then make quick inputs on the tablet screen, like the movement that an impatient person would make with their fingers, if you know what I mean, by quickly placing the fingers on the tablet one after the other.
Is there a solution to my problem? Or is it a bug that can be fixed in a future version?
Hi @HNS2020,
To switch to desktop extension mode, please scroll down below on Multiple displays dropdown menu, please select “Extend these displays”.
You can also try pressing WinKey + P and see if there will be an option for other display mode.
If this doesn’t work..try to update your primary graphics adapter and try again with spacedesk.
For assistance, please also check the ‘Configuration and Settings’ -> Windows PC (Primary Machine) chapter in spacedesk user manual. just navigate to the dropdown menu found at the left side of the screen https://manual.spacedesk.net/CONFIGURATIONANDSETTINGS.html
FYI: Search box is now available and can be found at the upper right side of the spacedesk forum.
Could you please check in the spacedesk Driver Console -> Incompatible Software, if there are any active incompatible software present in your system?
If there’s none, please send us the diagnostic logs of the issue.
Just follow the steps below:
– open the spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the disconnect issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
I’m getting this error when trying to reach the viewer.spacedesk.net website from my Ubuntu 22.04 and Windows 11 machines: “This site can’t provide a secure connectionviewer.spacedesk.net uses an unsupported protocol.
ERR_SSL_VERSION_OR_CIPHER_MISMATCH
Unsupported protocol
The client and server don’t support a common SSL protocol version or cipher suite.”
I’m using the latest version of Chrome for both systems; I also tried on Firefox and it gave a similar message. Any help is greatly appreciated!!
Hi @spacedesk-christian, I hope you’re doing well. I wanted to follow up on the bug I reported at the end of May.
I was wondering if there has been any progress on the fix or if there are any other updates available; I’m really looking forward to seeing the improvements to the teleprompter scenario. Otherwise, if there is anything else I can do to help, please let me know. Thanks!
I’m seeing the message every now and then both on my PC and the tablet I’m using as the extra screen even when there is nothing displayed on the Spacedesk screen and network bandwidth on my PC is ~40kbps. Even when Spacedesk complains about bandwidth while I am using the extra screen, I’m not noticing any performance issues.
To me, it feels like the warning is most frequently getting tripped when the Spacedesk screen hasn’t been updated in a while, such as when I’m done reading a page and start scrolling down or proceed to the next page. My guess is the warning threshold is so low that Spacedesk complains about “low bandwidth” simply because the tablet and possibly the router’s WiFi have gone into a power-saving state and are taking slightly too long to respond for Spacedesk’s liking.
Since all “low bandwidth warnings” I’m seeing appears to be spurious, I’d like to simply have an option on Windows and Android to silence low bandwidth warnings or some way to raise the threshold that triggers the warning, ex.: give the client-server connection X seconds to clear its backlog before complaining about a slow connection.
is there an approximate timeframe when the feature of user authentication and encryption will be introduced?
In my opinion this is urgently needed.
Just letting the service run openly on the network (even if it’s just the LAN) is…. not good!
For further analysis, please send us the diagnostic info of your primary machine.
Just open the spacedesk Driver Console -> Diagnostics, click the “Save All Information” button.
If message box appear, please click “Yes” and it will restart as Administrator, then click again the “Save All Information” button.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
By the way, we moved your post into a separate topic to avoid confusion.
I tried other programs and hover does not work anywhere. I believe that this issue is not related to the Photoshop, as I tried MS Paint and Chrome and hover did not work in both programs. Also, yes, I can confirm that ‘Enable Stylus Screen Control’ setting is enabled.
For example, I tried hovering over a button on the Spacedesk forum with the stylus, and the hover animation did not work. The stylus works correctly (click, draw, drag, etc, all work correctly) except for the hover.
I recorded a video that shows this issue:
As you can see, the hover mode works correctly when I use touchpad. At the same time, Paint does not react when I move the stylus and hover over the tablet (while it should). I am sorry for the complicated explanation, it’s just a bit hard to explain the issue, I hope that video will make it more clear.
Could you please tell me if there is anything that I could do to make the hover work with the stylus? I would be glad for any help.
This has become a problem for me as well causing a crash if I don’t manually restart SpaceDesk every so often. The used virtual memory will hit a limit at some point and Windows will crash. This usually takes 2 – 4 weeks of up time and 32 or 64 TB of GPU virtual memory allocated at which point Windows 11 runs out of resources and the system crashes with a Blue Screen of Death. I have created a manual task that kills the SpaceDesk process and restarts it at every resume from sleep and that has elliminated the issue, but it is still annoying. The Virtual Memory counter in Windows keeps creeping up indefinitely until the system crashes. Before a system crash, other applications like games start to run into issues with insufficient GPU memory error and just the game will crash. This is the only application that exhibits this behavior of 10K – 50K of virtual memory increase every second.
Thank you very much for sending the requested logs.
However the .dmp files collected were outdated, it’s not the corresponding dump file for the most recent PC crash.
Can you quickly check if there’s a recent *.dmp file found in “C:\Windows\minidump” folder and in “C:\ProgramData\Microsoft\WDF” folder. Just check the most recent one with timestamp today.
In the meantime, please try to update your NVIDIA GeForce RTX 3060 Ti display adapter.
You can download the latest version from their website https://www.nvidia.com/Download/index.aspx?lang=en-us
Or via Nvidia GeForce Experience app.
By the way, does the PC crash only happens when spacedesk is connected and only if this specific game is running?
Hi @talakazamadsa,
For further analysis, please send us the diagnostic info of your primary machine.
Just open the spacedesk Driver Console -> Diagnostics, click the “Save All Information” button.
If message box appear, please click “Yes” and it will restart as Administrator, then click again the “Save All Information” button.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
This time, try to Uninstall it in the device manager. just select “Uninstall Device” and make sure to check the “Attempt to remove the driver for this device” box/option before clicking the Uninstall button. After that, please open spacedesk Driver Console and switch the spacedesk SERVER OFF-ON and try again with spacedesk.
Please check the attached screenshot for assistance.
Unfortunately, we cannot open the zip file (and it’s not the right diagnostic folder we need for analysis).
Please follow the steps above on how to get the diagnostic logs via spacedesk Driver Console.
spacedesk Driver Console app generates a diagnostic folder name like “2023-06-26-XXXXX-spacedeskRuntimeDiagnostics” (which contains all necessary diagnostic log files), then this is the folder that you should compress (zipped).
You can also try to split the contents of the diagnostic logs into 2 folders, zip them and upload the 2 zipped file in case it exceeds the allowed file size.
Could you please send us the diagnostic logs of the issue?
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the display off issue
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
When you plugged the Android USB cable, did you see the “spacedesk Android USB Device” in Device Manager underneath “Universal Serial Bus devices”? Or did it show the default name of your Android Tablet’s USB device?
Could you please check the following:
– open the Display Settings of your primary machine in the Windows operating system. Verify whether the spacedesk display is detached/grayed out, if it is indeed detached, proceed to attach it by choosing either the “extend” or “duplicate” option.
– check for any incompatible software, just run the spacedesk Driver Console -> Diagnostics -> Incompatible Software Products
I’ve connected my fire tablet 6th gen via USB and using it through tethering. The latency has gotten a little better when i don’t use wifi but its still noticeable to the point where I can’t stand using it. I can legit move my mouse, let go of it and its still moving because of the input delay
Hi @blnixx,
Thanks for sending the diagnostic logs.
First, please try to disable your Nvidia ShadowPlay/In-game Overlay/screen recording in the Nvidia GeForce Experience window on your primary machine and try again.
By the way, is USB debugging in your Android device’s Developer’s option enable? If yes, please disable it and try again with spacedesk USB connection.
Hi,
I am using my Galaxy Tab S6 lite as a second monitor. Spacedesk works fine with LAN/WiFi connection, but my WiFi is too slow to enable me to use the second monitor properly, even with a reduced image quality.
I then tried to set up a connection via USB, but nothing is working.
I tried activating USB debugging in the Developer options and it did nothing.
Some sources I found seemed to explain that I should put the tablet in media sharing mode, but I didn’t find any option to do that or any popup to allow file sharing.
So I simply cannot detect my primary machine via USB.
Hi @blnixx,
Is the “Android USB Cable” enabled in spacedesk Driver Console? Can you quickly try to switch OFF-ON it?
Upon USB plug, could you also please open the device manager on your primary machine (just run devmgmt.msc) and check underneath USB Devices if you can find your android device or spacedesk Android USB Device is in there.
For further analysis, please send us the diagnostic logs of your primary machine while USB cable is plugged. Just open the spacedesk Driver COnsole -> Diagnostics -> Save All Information (if message box appear, just click No to proceed).
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @qstdnx,
Thanks for detailed info.
So it also happens even with simple unplug-plug of your HDMI monitor, even without spacedesk involved, correct?
I think your Windows PC cannot detect the HDMI monitor’s speaker immediately once you unplug and replug it.
When it happens, can you please try to open your Device Manager (just run “devmgmt.msc”), click the computer name in the tree view, then click the Action tab -> Scan for hardware changes then check if it can now detect the HDMI monitor speaker device in the Windows Sound Settings.
@spacedesk Lea
I’m very sorry that I didn’t test it clearly when I gave you feedback, so you can’t reproduce it.
After testing, I found that everything was fine when I used both the HDMI screen (hereinafter called S1) and the Android tablet installed spacedesk (hereinafter called S2). The operation of bug reproduction is as follows:
After the S2 is connected to the computer, in multi-monitor setting（Windows Settings→System→screen）, set S1 to disconnect, and only use S2 as the screen. In this case, if the spacedesk is disconnected, S1’s speakers will not be recognized. This is how I usually use spacedesk, so I’ve been obsessed with this bug.
the same bug occurs when the HDMI cable is unplugged and then connected.
Please find attached a copy of the file you requested in following link. https://pan.huang1111.cn/s/jl9oUy
Because the file exceeds the forum file size limit:(
Thank you again for your reply. Please let me know if you need more information.
@spacedesk Lea
I’m very sorry that I didn’t test it clearly when I gave you feedback, so you can’t reproduce it.
After testing, I found that everything was fine when I used both the HDMI screen (hereinafter called S1) and the Android tablet installed spacedesk (hereinafter called S2). The operation of bug reproduction is as follows:
After the S2 is connected to the computer, in multi-monitor setting（Windows Settings→System→screen）, set S1 to disconnect, and only use S2 as the screen. In this case, if the spacedesk is disconnected, S1’s speakers will not be recognized. This is how I usually use spacedesk, so I’ve been obsessed with this bug.
the same bug occurs when the HDMI cable is unplugged and then connected.
Please find attached a copy of the file you requested in following link.Because the file exceeds the forum file size limit:( https://pan.huang1111.cn/s/jl9oUy
Thank you again for your reply. Please let me know if you need more information.
@spacedesk Lea
I’m very sorry that I didn’t test it clearly when I gave you feedback, so you can’t reproduce it.
After testing, I found that everything was fine when I used both the HDMI screen (hereinafter called S1) and the Android tablet installed spacedesk (hereinafter called S2). The operation of bug reproduction is as follows:
After the S2 is connected to the computer, in multi-monitor setting（Windows Settings→System→screen）, set S1 to disconnect, and only use S2 as the screen. In this case, if the spacedesk is disconnected, S1’s speakers will not be recognized. This is how I usually use spacedesk, so I’ve been obsessed with this bug.
the same bug occurs when the HDMI cable is unplugged and then connected.
Please find attached a copy of the file you requested in following link. https://pan.huang1111.cn/s/jl9oUy
Because the file exceeds the forum file size limit:(
Thank you again for your reply. Please let me know if you need more information.
Hi @user213456,
We are glad to hear that it’s working now on your side.
A possible cause of this issue is maybe the Viewer app hangs then crashes during the last time you used it with Audio Speaker enabled.
Did you remember it happening the last time?
To further investigate the cause, could you please check if there are any spacedeskWindowsVIEWER.exe.xxxx.dmp files created in the following directories of your secondary machine:
– C:\Users\\AppData\Local\CrashDumps
– C:\WINDOWS\System32\Config\SystemProfile\AppData\Local\CrashDumps
If you find one or more dumps, please send it as *.zip file.
Looking forward to your feedback.
Hi @qstdnx,
Thanks for the info.
We are currently trying to reproduce this issue on our side.
We are using HDMI monitor with speaker but so far it’s working properly on our side.
For further analysis, could you please send us the diagnostic info of your primary machine?
With your HDMI monitor speaker working properly, please open the spacedesk Driver Console -> Diagnostics, then click the “Save All Information” button, if message box appear just click “No” to proceed.
FYI: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Thanks for the info.
The viewer disconnect if in the background is a known issue and will be fixed soon.
As for your desired setup, you can connect spacedesk viewers on both of your machines and just arrange the display positions according to your desired setup via Windows displays settings.
And for the memory leak, we still cannot reproduce the same issue here. In case it happens again on your side, just let us know.
Are you connecting over the wifi/wired network? Or via native Android USB cable?
Could you please check the following:
– open the Windows Display Settings on your primary machine and check if the spacedesk display is detached/grayed out, and if it’s detached just attach it by selecting extend or duplicate
– check for any incompatible software, just run the spacedesk Driver Console -> Diagnostics -> Incompatible Software Products
If the suggestion above did not help, please send us the diagnostic logs of the issue.
– run spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect your viewer app and reproduce the black screen issue
– switch Diagnostic Collection OFF
– click Save All Information button (in pop up box, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Also I have other issue. In Full Screen mode, could you make so other app can show on top and the Viewer would not disappear complete. Or switch to behave like windows without border instead of full screen. The Viewer keeps disconnecting when the app lose focus or not visible in Full screen mode.
So in my setup earlier, I have 4 physical connected not moveable Monitors to their machines but I would like to use left 2 for Machine 1, and right 2 for Machine 2
-Machine 2–|-Machine 1
[Monitor 1]-|-[Monitor 1][Monitor 2][Montor 3]
But I want setup
-Machine 1———–|-Machine 2
[Screen 1][Screen 2] |[Screen 1][Screen 2]
[Viewer 1]———–|[Viewer 2][Viewer 3]
So Machine 2 connected to Machine 1 for Viewer 1. And Machine 1 connected to Machine 2 for Viwer 2 and 3
So there is a crossover. I am not sure if that contribution anything?
850G85C… is machine 1, …58x is machine 2
I am trying to recreate the condition, but I do not see that leakage again
I am having trouble using my Samsung Tab A8 tablet as a second monitor with the Spacedesk app. My Windows 10 computer does not support Miracast, so I am trying to use Spacedesk to connect my tablet to my computer. The connection is established, but my tablet only displays a black screen, even though an additional screen is visible in my computer’s settings.
I have made sure to update to the latest version of Spacedesk and have updated all of my drivers, but the issue persists.
Could you please help me resolve this issue? Are there any additional steps I should take to fix this problem?
Please check in Windows Settings -> System -> Sound settings, if the output/speaker device is set to correct speaker after disconnecting the spacedesk (with remote audio).
And maybe try switching the spacedesk OFF-ON via spacedesk Driver Console, instead of reboot.
win10 22H2 (19045.2965)
BETA RC Version 1.0.67 (Expiry: Dec 31, 2023)
android：0.91.8
My screen with speakers use hdmi to connect to my computer. Turn on the remote audio with a deskspace connection on the tablet, Everything works normally. When I disconnect, my screen speaker will not be recognized and can only be restored by rebooting the computer. Disconnecting the HDMI, reconnecting and rebooting the screen are useless.
We are currently trying to reproduce the memory leak on our side. So far after a few hours of connectivity, the memory load of the viewer app is still stable (always less then 100MB and not increasing).
For further analysis, please send us the dxdiag info of your secondary machine where the memory leak occurs.
Just run dxdiag.exe, click “Save All Information” then send us the output file (dxdiag.txt).
As for the Windows 7 Viewer app:
– image quality can be set the same as Windows 10 Viewer app in Settings -> Compression quality -> Color depth, set to High color quality (YUV 4:4:4)
– if it keeps rotating, you can easily reset the screen position by clicking the black portion/non screen area of the viewer app
I have it run continuously on my laptop as extra screen for my desktop. I did have any issues getting image. But I did lock my desktop/laptop during those time and screen turn black. Normal native 1920x1080p resolution. I did have win 7 viewer app from website install but I do not like the image quality on same setting and the so easly keep rotation.
