Sorry, i forgot the spacedeskmsi_trace.txt. here you can find the file.
Hi Christian
Still no difference, made a folder “spacedesk” directly in C: but still got the same issue.
I had a look at the properties of the installer, can’t get the option to run as administrator as its greyed out along with compatability mode.
Is there an exe file rather than an msi available?
Hi Christian
see the spacedesk log file and api log attached.
I know W7 is a bit old now but this laptop still runs like a train but isn’t able to be updated to W10 unfortunately.
Only other option is to move it over to Linux i suppose…
Hi @wilo70,
Microsoft does not support Windows 7 any more.
We cannot support Windows 7 any more either.
Still spacedesk works in many Windows 7 environments.
However, you can still send us the files below:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Then we will have a short look and see if we can find any obvious problem which can easily be solved
(despite the fact that we actually can not support Windows 7 any more).
Question: Why exactly do you think you need such a high refresh rate? We occasionally have such inquiries but we never got a reasonable reply to this question so far.
Background: Such high refresh rates are not realistic for virtual display technology with encoding, transmission, decoding at reasonable resolutions with minimum latency (no matter if encoding in hardware or in software). Only displays physically connected to a graphics adapter can achieve this.
The only thing we could do to achieve a higher refresh rate is sacrificing resolution and quality (and possibly use techniques like interlacing). We do not see any benefits in this. Maybe you can tell us a reason to do so?
Dear spacedesk Team,
I’ve been a loyal user of spacedesk and truly enjoy the software. I wanted to inquire if there are plans to enable support for higher refresh rates like 90Hz, 120Hz, or even higher while maintaining hardware encoding?
Looking forward to more exciting updates!
Hi @shdwlynx, @NeilBru,
spacedesk Android Native USB connection should work even without enabling the USB debugging option.
Could you try gathering some diagnostic traces with USB debugging disabled?
just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the issue. do not enable the USB Debugging option.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @orange-figure.
Could you please check if there are pending Windows updates in your system settings (or your current update may be lacking some important packages.) If there is, please try to update them and try again with spacedesk.
If that didn’t solve your problem, please provide us with the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @geraltrivskiy,
Thank you very much for sending the required files,
However, for further investigation, Could you please send us the Diagnostic logs of this Issue?
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the issue.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hello!
Im sorry for late response
I attach all files you are asked for
As for the progress bar, I have no one. All I have is an empty checkbox that isn’t changes his state, though it reacts when I point at it.
There is the link on the video shows how it looks like to me
https://drive.google.com/file/d/1afB64z3lzBbvLRvTKpDEVvaO6wrEtdsA/view?usp=sharing
I could not possibly agree more. I’ve created this account just to second this, It’s something I’ve searched hours for, I’ve looked into forums, drivers, settings and hardware.
Touchpad support for gestures such as pinch to zoom would make the Spacedesk experience so much more seamless for so many users.
I understand the priorities Spacedesk must address, but I implore you guys to please keep this feature in mind for the future. In the meantime, I’ll be following this awesome app closely.
Thanks guys
Faced the same issue with my Pixel 7. Could only connect via network. Confirming @shdwlynx solution of turning on USB debugging on Android 14, Google Pixel 7 connecting to Windows 10 ver. 2.1.01.
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該回覆由
NeilBru 於 9 months, 3 weeks ago 修改。
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該回覆由 NeilBru 於 9 months, 3 weeks ago 修改。
Yes, this configuration (spacedesk_driver_Win_10_64_v2101 and spacedeskWindowsVIEWER_v0943_BETA) can be used for free until it will expire. No matter if business or private use. Expiry date of free spacedesk versions is always shown in spacedesk Driver Console (December 2024 for this configuration).
In General:
Free spacedesk versions always have an expiry date. Paid business versions do not expire.
After the expiry date, spacedesk free versions will still work. However they will not show any colors on the screen any more. They will look like an ancient Black and White Television.
Hi @qstdnx,
Thank you very much for your insights.
While we appreciate your suggestion, we cannot prioritize it at the moment. Currently, our focus is on addressing higher-priority features and tasks.
Hi @dougw03,
Thank you very much for the additional information.
also, sorry for the confusion. Please collect Dxdiag on your client’s machine.
we also require the files we ask for on your primary machine as well (see previous reply)
as for your last question. You may send all output files inside a zipped folder by uploading the zip files in Dropbox or other file hosting services (e.g. Google Drive) and just send us the download link.
Hi Christian, yes it happened again already today and I had to reboot my client machine to be able to reconnect. The client service hung up on the main screen with dots moving from left to right. I was unable to click anything and had to reboot the machine without being able to properly close the app. I wasn’t able to collect diagnostics on the spot because I was in the middle of a work meeting. I hope to be able to collect the diagnostics next time this happens. When you say ” and for your client machine, please run dxdiag.exe on your primary machine, and click “Save all information”.” The wording is a bit confusing…do you want me to collect dxdiag on the primary machine or the client machine?
One pattern I have noticed is the three times it’s happened in the past two days have always been while I was screensharing with MS Teams.
P.S. How can I share the files with you without posting them publicly? Is there a way I can private message you a link?
Hi @jones2023,
Could you please provide more information about the issue you are experiencing? Are there any errors when uninstalling or installing? Additionally, could you send us a screenshot?
also, please provide us with the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @dougw03,
I see. just to be clear, were you able to reconnect after you rebooted your client machine?
Please send us the files below:
for Primary machine (you do not need an admin privilege for this) go to spacedesk Console > Diagnostics > click “Save all information” (you do not have to enable the ‘diagnostic collection’ option) > click NO on the pop-up admin privileges permission then save the output
and for your client machine, please run dxdiag.exe on your primary machine, and click “Save all information”.
You may send all output files inside a zipped folder by sending it here or by uploading the zip files in Dropbox or other file hosting services and just send us the download link.
Hi @aligale,
Based on the attached screenshot, you have Nvidia Shadowplay installed. Could you maybe try to disable it on Nvidia GeForce Experience app? then maybe reboot your primary machine and try again with spacedesk.
also, if you want to use a wired connection with your Ipad, please update your spacedesk Windows Driver to version 2.1.0.0, this update already has the native iOS USB support. you don’t have to use USB tethering to connect your iOS anymore.
Please refer to CONNECTING A NEW DISPLAY MONITOR OVER THE USB CABLE -> Direct USB Cable Connection -> iOS USB Cable Connection chapter in our user manual –
https://manual.spacedesk.net/iOSUSBCableConnection.html
Sorry for delay in response. I swapped my two tablets so the Surface Pro tablet is now used in landscape mode to display the GTN650Xi and the Android tablet is now in portrait orientation displaying the GTN750Xi, and, … lo and behold!!!… touch input works perfectly now on both tablets. So I suspect that my problem with the Surface Pro tablet was that the mapping of the 750 window to the display, when it was in portrait orientation, somehow disagreed with the mapping of the touch input, as touch was active, but the responses to touches were not appropriate for the displayed buttons being touched.
Anyway, I’m now a happy camper, and have a third (larger) Android touchscreen under the Christmas tree, for use with glass cockpit displays, and another monitor (fourth for my graphics card) on which I hope to display center consoles of airliners… underneath my main 3 displays.
I appreciate very much your careful responses to my former difficulties!!!
Hi Christian, Sorry I missed your last reply. Unfortunately I do not have admin rights on my PC and cannot collect diagnostics information. My client disconnected again today and was unable to reconnect until I rebooted my PC. It seems the server did not see my ethernet adapter even though it showed up in network adapters in Windows (see Ethernet 9). See screenshot here: https://photos.app.goo.gl/38MW5SDXf99oL78r5
Any idea how we can troubleshoot this without collecting diagnostics?
Hi @compexpert,
To make it clear, there was no problem with uninstall. The error occurs during the installation stage, and it fails because it cannot find the files generated in the destination folder.
In this case, please try the following:
1. Do not upgrade from old version to another. instead, completely uninstall spacedesk first via previous msi or Programs & Features
2. Generate msi trace (msiexec.exe) of the spacedesk MSI installer while spacedesk is installing.
to do this, please download the spacedeskMsiTraceGenerate.zip here:
https://www.dropbox.com/s/vr17lj6n63k52rh/2022_spacedeskMsiTraceGenerate.zip?dl=0
– extract the zip file
– copy the spacedesk MSI installer you will use to install inside the folder then click the get_trace.bat
– the script will prompt you to enter the MSI file name then press enter
– it will run the spacedesk installer
– change the destination folder (check if the destination folder is created)
– if you encounter the error again, please send the spacedeskmsi_trace.txt generated inside the folder together with the dxdiag file and setupapi.dev.log file located in C:\Windows\INF
Hi @geraltrivskiy,
Did the progress bar for the ‘USB Cable Android’ option finish when you clicked on it?
Please refer to the attached screenshot for assistance.
Could you please provide us with the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @vivid,
Could you maybe you please send us the Diagnostic logs of this Issue?
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– please try to connect to your usb 3.1 port and reproduce the issue.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @xtreme64,
Thank you for providing further information about this concern. We are glad that you found a solution to remove the ads/malware from your device. we appreciate the change in rating as well. Just a reminder to always download spacedesk from its official download links/pages found on our website.
We will now close this topic. If you have any other concerns or encounter any spacedesk-related issues, please don’t hesitate to let us know by creating a new topic and we’ll be happy to assist you.
Hello, Christian
Thank you for your responce.
I’m trying several USB troubleshoot but currenty there is no improve.
File transfer seems to be working in USB 3.0.
I found the following three messages:
####################################
Level: Error
Device USB\VID_0000&PID_0003\5&2cf64626&0&17 had a problem starting.
Driver Name: usb.inf
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Service:
Lower Filters: spacedeskDriverAndroidControl
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5
####################################
Level: Warning
Device settings for USB\VID_0000&PID_0003\5&2cf64626&0&17 were not migrated from previous OS installation due to partial or ambiguous device match.
Last Device Instance Id: USB\VID_04D9&PID_4545\5&2cf64626&0&2
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Location Path:
Migration Rank: 0xF000FFFFFFFFF120
Present: false
Status: 0xC0000719
####################################
Level: Information
Device USB\VID_0000&PID_0003\5&2cf64626&0&17 was configured.
Driver Name: usb.inf
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Driver Date: 06/21/2006
Driver Version: 10.0.22621.2506
Driver Provider: Microsoft
Driver Section: BADDEVICE.Dev.NT
Driver Rank: 0xFF0000
Matching Device Id: USB\CONFIG_DESCRIPTOR_FAILURE
Outranked Drivers: usb.inf:USB\CONFIG_DESCRIPTOR_FAILURE:00FF2000
Device Updated: false
Parent Device: USB\ROOT_HUB30\4&6970116&0&0
I Think my tablet had adware because I only used it for SpaceDesk, the malware seemed to only trigger while I was in an app and not trigger otherwise, I have flushed it out and restarted my device and so far so good! Sorry for complaining I never expected to get malware on this device cause I dont use it for anything else so it`s wired. I have also removed my 1 star complain on google store I hate to complain but your app is so damn good that I was upset when I had the issue. If anyone else expects the same issue just tell them to flush their device cause they have viruses.
Hi @vivid,
spacedesk Android USB should work with both USB 2.0 and USB 3.0 ports and cables.
Have you tried troubleshooting your USB 3.1 port? does it work with file transfer?
Could you also try plugging it on your USB 3.1 port and check spacedesk Android Control in device manager if there are any errors (indicated by an exclamation mark).
The Android USB connection only works when plugged into the USB2.0 port of my PC and not with USB3.1 (3.0). Is this expected behavior?
I tried “slowly plug and unplug USB cable a few times” as in the documentation and it works since it forces my USB3.1 cable to be recognized as USB2.0.
Hi @flyingace63,
The “X” button found on upper right corner of windows viewer when in full screen mode is currently intended for Windows (Surface) tablet that don’t have keyboard attached and no way to exit from full screen mode.
We will improve this feature very soon.
In case you want to disable it, we can only suggest 2 things:
– only maximize the spacedesk viewer window instead of full screen mode, OR
– if you are not using the touch feature, maybe you can disable it in viewer’s Functionality settings (temporarily), if you want to go to full screen mode.
Ok, the Windows 7 viewer v0.9.43 worked. The touch function is working fine on my laptop. But is there a way to hide that X in the upper right hand corner of the screen? When I have Air manager running, it continuously flickers and it’s very annoying.
Hi @compexpert,
please try to change the destination folder to a different drive (see attached screenshot as an example).
If the issue persists, please provide us with the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @tiny10dude,
the spacedesk display is on extension mode. The window must be dragged from your main display to the spacedesk display.
If you wish to mirror/duplicate your main display to the spacedesk display, please change it via the Windows Display Settings. For further details, please refer to Desktop Extension or Desktop Duplication (mirror) Settings in Display Control Panel topic of our user manual, https://manual.spacedesk.net/DesktopExtensionorDesktopDuplica.html.
Hello,
My phone can view and control my other PC perfectly. When trying to access that same PC from my laptop, most of the screen doesnt show any windows live. to elaborate, i can press start menu and see it, and click programs, but i wont see them load. if try to open or close or interact with any window, nothing will be seen on my viewer. its virtually frozen in every way with the exception of being able to see start menu load, and the taskbar updating and flashing when i load windows, those windows just dont appear.
looking at that client desktop in person, i can see the windows pop up, the viewer just doesnt see any of it.
i hope i was able to convey this strange behavior. and everything works perfectly fine when controlling it from my phone, so i believe the issue is the “spacedesk Viewer for Windows 7”. (i cannot download the windows 10/11 version as there is no exe, and only windows store version, which i dont have access to.)
video showing what i see:
[video src="https://i.imgur.com/QGcVm1K.mp4" /]
Thanks for any help on this issue!
Hello, I have noticed recently in using spacedesk that I get 30 seconds ads every few minutes and I don`t know if this is a feature or if i can pay to not see ads…
For reference, I am using the desktop version to connect to an android tablet to extend my monitor, the ads I get are on that tablet.
Any way to fix it? Is there a premium version I need to purchase to not see the ads?
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該主題由
Xtreme64 於 10 months, 1 weeks ago 修改。
Hi @goodmanmsu-edu, @afalout,
We have released a new spacedesk Windows 7 viewer v0.9.43 on our website.
this includes the fix for non-working touch input in Windows tablet/surface devices. Please try it and let us know if it fixes the issue in windows 7 viewer.
Looking forward to your feedback!
Hi @joe, @mstraatm,
We have released a new spacedesk Windows 7 viewer v0.9.43 on our website.
this includes the fix for non-working touch input in windows tablet/surface devices. Please try it and let us know if it fixes the issue.
Looking forward to your feedback!
Hi @demon518336,
For blackscreen issues,
– open the Windows Display Settings on your primary machine and check if the spacedesk display is detached/grayed out, and if it’s detached just attach it by selecting extend or duplicate
– check for any incompatible software, just run the spacedesk Driver Console -> Diagnostics -> Incompatible Software Products
For the failed installation of 32-bit version, is there any error that pops up? what does it say?
Could you try restarting your PC and then try to install again? there may be a pending reboot in your system..
If that doesn’t work, please provide us with the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @mstraatm,
We assume that you are referring to the Windows 7 viewer. We haven’t included the fix yet in the recent updates as it is still undergoing testing. We will notify you once it is ready for download.
Hi @santiiju2,
based on the traces, spacedeskdriverbus failed to install on your machine.
We have released a new spacedesk Driver v1077, could you please try installing this version?
if it still doesn’t work, could you please send us the output of the following, just follow the steps below.
-Open Command Prompt as an Administrator
-type pnputil -e
-copy all and save to a text file
Send us the textfile in your next reply.
Has this fix already been included in the viewer?
I am using a windows 8.1 system with touch screen, but when using the viewer, the touch screen does not work.
Hi @santiiju2,
Could you please check if there are pending Windows updates in your system settings (or your current update may be lacking some important packages.) If there is, please try to update them and try again with spacedesk.
If that didn’t solve your problem, could you maybe try the suggestions found on this website?
Link: https://softwarekeep.com/help-center/there-is-a-problem-with-this-windows-installer-package
in case the Issue persists, could you please resend us your spacedeskSetup.log together with the following files:
– Run dxdiag.exe on your primary machine, click “Save all information”
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
in case it exceeds the allowed size, send it to us by uploading it to any cloud storage app like google drive or dropbox and send us the link.
Hi @compexpert,
Thank you very much for sending the required files.
Based on the logs, v1067 was uninstalled properly. However, v1075 fails because there is a missing INF file. Could you please try installing the latest spacedesk Windows driver v1076? If it fails again, try to install it in a different folder.
hi @ipaduser,
Apple officially does not support old iOS devices with iOS version 9.x/10.x as Deployment Target anymore since the latest Xcode IDE update.
Source: https://developer.apple.com/support/xcode/
2012 iPad (gen 4)
2012 iPad mini (gen 1)
2012 iPad (gen 3)
2011 iPad 2
2010 iPad (gen 1)
2011 iPhone 4s
2010 iPhone 4
2009 iPhone 3GS
2008 iPhone 3G
2007 iPhone (gen 1)
Hi @invalid,
in-game experience while using spacedesk depends on a lot of factors such as network connection, game settings, and your machine’s hardware/software specs.
there are a few things you can check and try.
1. Wi-Fi connections can be sensitive to various factors, such as distance or the number of connected devices, which can affect their performance. you might want to try using a wired connection for a much better performance.
please check the chapters under PERFORMANCE TUNING -> Use Direct Cable Connection on our user manual –
https://manual.spacedesk.net/UseDirectCableConnection.html
2. recalibrate your in-game settings and spacedesk viewer settings
3. make sure spacedesk driver and viewer are updated to the latest version
4. make sure your Graphics adapter is updated.
Hi @demon31,
Experiencing a BSOD/GSOD when using a USB tethering connection is a known issue. Instead, you can use our native Android USB feature. Please refer to CONNECTING A NEW DISPLAY MONITOR OVER THE USB CABLE -> Direct USB Cable Connection -> Android USB Cable Connection chapter in our user manual –
https://manual.spacedesk.net/AndroidUSBCableConnection.html
Currently using a wifi connection but specifically while in games (On my primary monitor) My mouse spikes and slows down similar to when your cpu is maxing out I guess, I assume its just refresh rate degrading but it only happens when its used in a game to move my camera
I have the viewer installed on a windows laptop with touchscreen capability, an iPad 10.5″, and an iPad 12.9″. Unfortunately, the touch feature doesn’t work on either device. Items display fine on all 3, but no touch. Any suggestions?
By the way, if I use Air Manager 4, and load one of the bezel overlays, for example the GTC 580, the buttons and the rotary dials on the bezel work fine on both ipads, but not on the laptop. However, the buttons on the pop-out itself (that goes under the bezel overlay) do not work on any of the 3 devices.
Please help.
As I mentioned in another post, I have had the Surface tablet working perfectly as a touchscreen to drive the TDS GTN 750Xi, then when I rebooted (or something else I did), it stopped working correctly. That is, the touchpad is indeed active (with either Win7 or Win10 version), but the touches are received in the wrong spot. I.e., I touch one button, and with some probability, some other button acts as if I pressed that. It all works fine with the mouse, just not touch.
It strikes me that at some point, I was able to choose between absolute and relative coordinates for the touchscreen, and somehow, I can’t get that to come up in the settings anywhere, in either version. It is now set to absolute (as the status display in the driver shows me), and maybe that’s the problem, but I can’t figure out how to change that. Could you tell me where to go? I get to the client’s setup screen just fine, but there’s nothing there allowing me to choose between absolute and relative coordinates.
Any guidance much appreciated… perhaps absolute/relative is the problem… it has the right characteristics, namely, mapping the screen differently. Thanks!
