I will add one more thing, because I don’t know if we understood each other well.
I cannot connect to my PC via tablet/smartphone. I get the message “Display connected” – black screen – and the message “The network bandwidth is low…”. On my PC in Spacedesk I get the message “error: connection lost”. Sometimes it’s 1 second and other times it’s 4 seconds, no picture during that time.
Hi, I started using this software and i found a great software for my needs.
Everything works as expected. For now I’m using it with my android tablet (a galaxy tab s6 lite) as a third monitor, placed under my main monitor.
I only encountered a problem, I suppose I’m not the only to face with this: when my pc turn off displays, spacedesk client shows a message with “display connected off” (this is good). But the tablet keeps display on forever and the internal sleep timer for the display doesn’t work as expected. I know this is intended, but it could be great to have the option to turn off that message and let the display to turn it off with internal sleep timer. At least as an option.
I know I can turn the display off manually but it’s less convenient (I could forget about it and walk away and it would stay the display on for a long time).
The best thing could be an option to disable after a time the message of display off, but mantain the connection in background. Maybe when connected to usb-cable too (better solution than wifi I suppose).
Sorry for this long message, I hope I don’t bother with it.
Hi @hezit2028,
Unfortunately, you can not go higher than 60 for now, Current spacedesk BETA version only supports 30 or 60 FPS/refresh rate
Hi @egok,
Could you please provide us the following?
-Check if you have a dump file. you can locate it in C:\Windows\minidump, then look for the most recent dump file.
– Run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi @dougw03,
Are you using spacedesk Viewer for Windows 10? This is expected behavior for UWP apps, but a workaround can be done by setting the ‘Disconnect Delay’ in the spacedesk Console to -1. This will not unplug your secondary machine and will resume its connection when the UWP app becomes active again.
Note: There are two ‘disconnect delay’ settings in the Console: one in the Control Settings and one for the VideoWall settings. You should choose the one based on your setup (if you’re using a VideoWall or just a normal connection).
Thanks for the spacedesk team at first, spacedesk is a useful tool for me.
I link two pc by 1000Mbps net cable, so I have high bandwidth in theory.
Can I using higher fps than 60? I can also try to change file of it.
Thank you for any response!
Hi @jordzus,
The low bandwidth notification will only be triggered if it fails to receive specific response packets/ping from the spacedesk viewer app (and vice versa), probably due to network congestion on either side.
Additionally, Wi-Fi connections can be sensitive to various factors, such as distance or the number of connected devices, which can affect their performance.
You might want to explore using Wi-Fi Direct to see if your connection with spacedesk improves. Please refer to the ‘Performance Tuning -> Use Wi-Fi Direct / Wi-Fi Hotspot / Wi-Fi Access Point’ chapter in the user manual –
https://manual.spacedesk.net/UseWifiDirectWifiHotspotWifiAcce.html
I frequently need to switch PC’s and I minimize my spacedesk viewer app. However, I find that the monitor will disconnect if I leave the viewer minimized for more than a couple minutes or so. Is there a way to adjust the disconnect timeout period on the viewer app? Thanks
First of all: spacedesk is designed for use in the LAN (Local Area Network) only. Remote use is not supported. No plans for the future either….
However, you are exploring interesting limits here…
Thus we can take this a little bit further…
You might want to try two more different approaches:
1. Either try to connect with spacedesk HTML5 viewer
2. Or try disabling spacedesk Server Discovery on Android Viewer App (small checkbox at the bottom). Then add the IP Address of the spacedesk Server again manually. Then it will immediately connect if Server is accessible on the network.
Please let us know if one or both of these approaches work for you.
Hi @crazynou,
Is this issue consistent every time you attempt to install spacedesk?
Are you upgrading from an old version?
– If you haven’t tried rebooting your PC and reinstalling it, please do so. There are some cases where a simple reboot has resolved this issue.
– Try uninstalling the existing previous version using the MSI installer of that version or via control panel and restart your pc before you install a new spacedesk Driver.
In case the above suggestion didn’t work, please send us the following:
– Run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi @mrsnh,
As of now 19200 x 3240 is unlikely to be achieved, as the maximum working resolution is around 16k pixels. Currently, not many hardware devices can support resolutions higher than that, and it’s not something that third-party applications like spacedesk can easily bypass.
I am looking for a solution that can extend the pixel space from the windows 11 16k horizontal resolution to 19200. The total desktop resolution I need is 19200 wide x 3240. The standard windows desktop tool allows up to about 16k pixels wide, which is not quite where I need to operate. We are successful with 15360×3240. Can spacedesk get around this desktop canvas size limit and extend the additional 3840 pixels?
Hi @giovannirogahn,
Thank you for sharing the steps you did to solve this Issue. this will be a great help for other users as well. We will now close this topic. In case you encounter any spacedesk-related issues, just let us know and we’ll be happy to assist you.
Hi @lanson,
Have you tried the suggestions in the link? Did it work?
Have you also checked if you can still connect your client device to spacedesk using Wi-Fi?
when i click yes it redirects me to this https://learn.microsoft.com/en-us/dotnet/framework/install/application-not-started
spacedeskService.exe is running in Task Manager under Details
Hi @lanson,
We are still investigating this problem. In the meantime, could you please try to connect via Wi-Fi? Also, check if ‘spacedeskService.exe’ is running in the Task Manager under ‘Details.’
Additionally, please attempt the suggestions found on this website:
Link: https://learn.microsoft.com/en-us/dotnet/framework/install/application-not-started
If the suggestions in the link don’t work, kindly click ‘Yes’ in the ‘This application could not be started’ error prompt. Please take a screenshot or save the result and send it to us.
Hi @danko,
Could you please check if ‘Stylus Screen Control’ is enabled in spacedesk Settings?
Just go to the menu -> Input Devices -> Pen > Enable Touch Screen Control
Hi @23ggg,
The unnecessary input at the lower right portion of the display bug is a known issue. The fix for this will be released in one of the next spacedesk Driver updates. We will let you know once the fix has been included and is available for download.
Good day
I use an old lenovo X61 tablet pc. This device has a wacom tablet, with a pen. The tablet works without problems, as does the operation with this pen. When connecting via SpaceDesk, however, it is not possible to control the remote side. The mouse works but the pen doesn’t. Does anyone have any experience please?
I’m trying to use Spacedesk for my Samsung Galaxy S9 with direct USB-connection which seems to me being the most stable connection. However, if I use my original Samsung pen that came with the tablet calibration is way off. It’s ok in the center of the tablet (a few millimetres off) but if I touch the screen with the pen close to the edges of the tablet, the touch is recognised about 2cm off. Like this the pen is unusable. Already tried Windows touch and pen calibration but to no avail since there is no way to hit the Windows calibration crosshair. What can I do? Any help appreciated. The strange thing is that I do not observe this if spacedesk connects via usb tethering or local network, however these connections heavily depend on the bandwidth in my network and are unstable at times.
server: windows 11
client: windows 10 ltsc (device: galaxybook 10.6)
when I use touch screen,
the corner often be clicked.
I uploaded a photo.
I touch anywhere,
but the lower right corner was pressed.
(I flipped the host’s screen,
so the actual wrong-clicked position was
the upper left corner of the spacedeck viewer windows)
Hi @giovannirogahn,
There are a lot of possible causes of this issue, and one of them could be that there is a pending Windows update in your system settings (or your current update may be lacking some important packages.) If there is, please try to update them and try again with spacedesk.
If that didn’t solve your problem, could you maybe try the suggestions found on this website?
Link: https://www.howtoedge.com/fix-exception-error-code-0xe06d7363/#google_vignette
in case the Issue persists, could you please provide us with the following files:
– Run dxdiag.exe on your primary machine, click “Save all information”
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @lanson,
I see, next, we should get traces to pinpoint what might be causing your spacedeskConsole issue.
just follow the steps below:
– Run your CMD as administrator then add this command:
reg add HKEY_CURRENT_USER\Software\datronicsoft\spacedeskConsole /v DebugTraceEnabled /t REG_DWORD /d 1
note: If there’s an overwrite prompt, just type yes.
– Download DebugView app using this Link: https://download.sysinternals.com/files/DebugView.zip
– Extract the files from the zipped folder
– Run the Dbgview.exe as Administrator
– Make sure to only check the Capture -> Capture Win32 and Capture Events
– while DebugView is open, please try to run your spacedeskDriver again and reproduce the Issue
– please save the logs (as .txt file) and send it to us.
sorry for the late reply.
I don’t know why but connection works again, even if spacedesk driver console show the network adapter with ipv6…
Hi @285714,
What is your spacedesk Driver version?
How did you attempt to uninstall it? (via control panel, etc.) and did you encounter any error during uninstall?
Which files are still present that you are trying to delete?
Could you please try to install again the driver using the latest spacedesk Driver v1.0.73 from http://www.spacedesk.net/ and from there, try to uninstall it the regular way using .msi installer (Remove) or control panel (Uninstall)
If the above suggestions didn’t work, please try the following steps found in the chapter Uninstall on Windows Primary Machine > Troubleshooting Uninstall in the Instruction Manual – https://manual.spacedesk.net/TroubleshootingUninstall.html
The program is not listed in the windows installed app , and in uninstall section of the control pannel. There dont seem to be an .msi file of the spacedesk app. And manualy deleting its file wont work because it’s says need system permission
Hi @the_flue,
For further analysis, could you send us the Diagnostic logs of this Issue?
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @struct2009,
Theoretically, it should work with the use of an ethernet adapter, But please note that this feature has not been fully tested yet. so it may or may not work on some devices.
Another option that you can try is by using USB tethering on your iPad Pro, provided that the device supports it.
please check the chapter “Troubleshooting -> Network Connection” in the user manual https://forum.spacedesk.netuser-manual/#item_489.
FYI: native iOS USB cable support is expected to be available in late 2023.
Can I connect a windows 11 laptop to the iPad Pro with ethernet cable and run a spacedesk connection?
Just trying to see if this is possible before buying an Ethernet to usb dongle. It would be a completely wired connection.
I have uninstalled and installed it many times since it is not starting.
Yes, I have spacedeskConsole.exe in C:\Windows\System32.
I have provided this files in 7zip format.
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
please solve this issue since I have to connect using USB cable or is their another way of doing this without opening diver console.exe
Hi @lanson,
Is this the first time you install spacedesk Or do you already have a previous version and you are trying to update to latest version?
Could you check if you can find spacedeskConsole.exe in C:\Windows\System32
For further analysis, please also provide us the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Looking forward to your feedback.
Hi @np3ir,
Please try clearing your browser’s cached files, images and cookies first then open the https://viewer.spacedesk.net/ again.
make sure to also update to the latest version of your web browser.
I try to connect, in my computer, using https://viewer.spacedesk.net/ not possible to open it. I tried using 2 different browsers, Edge and Chrome. I try to connect from another computer and work without problem.
Any idea?
Subject: Issue with spacedesk Application Startup
Dear spacedesk Support Team,
Upon installation of the spacedesk software, I encountered a problem when trying to open the spacedesk driver. The application fails to start and displays the following error message: “Application could not be started.” Despite my efforts to troubleshoot, I have been unable to resolve this issue independently.
I have attached a screenshot of the error message for your reference.
Thank you for your time and attention to this matter. I look forward to your prompt response and assistance in resolving the issue so that I can fully utilize the spacedesk software.
Hi i connected a iPad Air 5 (with Magic Keyboard) to a Windows 11 PC (server) everything works Just fine every Key works beside the Enter and Backspace Key in the Magic Keyboard. The Keyboard definatly works Just fine on the iPad itself.
Thanks in advance for any Help
Hi @squale323,
Did the registry workaround fix we provided work on your side? Are you able to connect your iPad with spacedesk v1.0.73 now?
Regarding your question, We are still not sure about the cause of your PC suddenly switching to IPv6 address only,
Additional information may help in identifying the cause of this Issue. For further investigation, you could send us your diagnostic logs.
just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app if applicable
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @muller,
Did you recently updated your Windows operating system? This error could possibly be the result of a pending reboot flag. Have you already tried rebooting your primary machine? If so, does this error still appear consistently during the installation/upgrade of the spacedesk Driver?
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi @squale323,
Please try to prioritize IPV4 over IPV6, please run the Command Prompt as Administrator and type the following commands below:
reg add hklm\system\currentcontrolset\services\tcpip6\parameters /v DisabledComponents /t REG_DWORD /d 0x20
then reboot your pc and try to connect with spacedesk
Hi @jedi-cat-3,
Thank you for providing a Video clip of the Issue.
also, Please check the Pen option in spacedesk Android viewer under > Input Devices > Pen > and make sure that “Enable Stylus Screen Control” is Enabled.
and for further Analysis, Could you send us the Diagnostic logs of this Issue?
Just follow the steps below:
– open the spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your Android Viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @squale323,
Please try to Reset your Network Settings on your Machine.
Just follow the steps below:
Select the Start button, then select Settings > Network & Internet > Advance network settings > scroll down and choose Network reset. Please make sure to reboot your PC and try again with spacedesk.
Hi @jedi-cat-3,
What software are you using to draw? Does this only happen with spacedesk connected?
Have you tried other editing/drawing software (e.g. Paint)?
Lastly, could you maybe provide a video clip of the issue?
Hi @alei69,
comparing different machine and different version makes absolutely no sense and can give no result.
Either you try same version on different machines (usually we only support newest version) or you try different versions on the same machine.
For connection problems on your Windows 11 Enterprise machine, please try the suggestions underneath “Troubleshooting -> Network Connection” chapter in the instruction manual https://manual.spacedesk.net/NetworkConnection.html
(Maybe third party firewall installed? Maybe VPN active? etc.)
If this does not help, then don’t hesitate to get back tu us again here.
I’m using a new Boox Tablet X with Android connecting to windows 11, and for the most part, spacedesk works well to use the boox as a monitor for the windows system. One thing that is a little glitchy, though is the stylus data. When I use the stylus, there are breaks in the lines that I try to draw, so that when I drag the stylus from point A to point B, the windows computer seems to think that I might have lifted up the stylus at C, D and E while en route to B. This actually makes even dragging a file icon into a folder rather difficult, since the drag tends to drop the file prematurely. How can I fix it?
hi all,
since the latest version, my network adapter show an IPV6 address instead of IPV4, and it’s impossible to connect to my ipad. If i disable IPV6, IPV4 appear in spacedesk, and the connection is ok. a solution or a fix please ? (i don’t want to disable ipv6)
thanks
Hi @minigamer,
Can you tell us what error the installer is displaying? Could you provide screenshots of the error messages?
Additionally, could you please resend the spacedeskSetup.log along with the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @hermivore8151,
please do not step back to an old version! We fixed the bug in the new release of spacedesk Windows Driver. Please upgrade to BETA RC 1.0.73 from our download page http://www.spacedesk.net and let us know if this new version works for you.
Hi @msl,
Have you tried using Direct USB Cable Connection?
Please make sure to enable the Android USB cable in spacedesk Driver Console window. Upon plugging the USB cable, spacedesk viewer should run automatically and connect.
For assistance, please refer to the chapter “CONNECTING A NEW DISPLAY MONITOR OVER THE USB CABLE -> Direct USB Cable Connection (Android only)” in the user manual https://manual.spacedesk.net/DirectUSBCableConnectionAndroido.html
For further analysis for the BSOD issue, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save All Information”, save the output file (dxdiag.txt)
– most recent dump file (*.dmp) of your BSOD with spacedesk which is located in C:\Windows\minidump folder.
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Tried this software over 5 years ago with alright results. Using the new release from Aug 18th and it works great. Was fumbling around trying to get Splashtop to work with very limited results. So glad Spacedesk is still moving forward their software!
I am using a rolling bag and attaching three Samsung 14.6 inch S8 Ultra Tablets to the extendable walking handle as external monitors connected to an LG Gram 17 inch laptop. Was struggling to get the S8 Tablets to work as external monitors and Spacedesk solved my problem!!
Purchased the 3 S8 Ultra Tablets used off of Facebook Marketplace for $600 each. They are very bright, use little power and are thin/light.
When I am done working, everything fits into the bag for easy transport and storage!
Thank you, SpaceDesk!!!!
– Roger
@spacedesk-christian
Perfect job done! Thank you very much. That’s a great improvement!
Greetings
