搜尋結果「2」

[spacedesk Lea]

2. Can you maybe send us a picture or short video of your spacedesk setup showing the rotation issue?

[abossart]

2.
– Cleared Windows Display Settings
– Auto-Rotation Off: now the PC display doesn’t rotate anymore but also the iPad display doesn’t rotate. But the iPad display should rotate, only the PC display shouldn’t rotate.

3. yeah I know, if auto start is set on, then the Console starts automatically and all is fine. But if you don’t want to auto start then you must remember that after launch of Spacedesk to also start manually Console

[spacedesk Lea]

Hi @abossart,

2. Can you please try the following:
– open spacedesk Driver COnsole -> Control -> Clear Windows Display Settings
– switch OFF the auto-rotation in the viewer settings before connecting

3. spacedesk Server is always ON and set to auto-start (at system boot) by default (unless you manually switch OFF the spacedesk status and uncheck the auto-start check box in the spacedesk Driver Console configuration).

[abossart]

1. you are right swapping the iPad from left to right side of the PC worked then with moving the cursor to iPad.

2. the problem is that one should be able to rotate the iPad independently. The PC display should not rotate at all. I need to rotate the iPad if I want to write on the iPad as the case cover elevates the iPad at the back a little so that I can write easely. If I then want to use the iPad for a meeting presentation I’ve to rotate the iPad so that it stands freely on its free stand

3. Yes one can start the Console manually but you need to remember to set “Spacedesk ON” after you launched the Console. This should by default be to ON – or at least have the choice to set the default value.

Thank you!

Albert

[spacedesk Lea]

Hi @borsentesi12gmail-com,

Wired connection via HDMI cable is not possible.

To improve the performance, you can try any of these connection type (whatever is applicable in your setup):
– WiFi Direct/Wifi Hotspot (for Android/iOS/Windows client device)
– USB Tethering (for Android/iOS client device)
– Network Cable / crossover ethernet (for Windows client machine)
– Android Debug Bridge Cable (for Android client device)

For details, please check Performance tuning -> Network Bandwidth chapter in the user manual https://forum.spacedesk.netuser-manual/.

[spacedesk Lea]

Hi @abossart,

1. Are you sure that you cannot move the cursor to your secondary display?
Did you check the display position (via display settings window) if you are moving the cursor/window in the correct direction?
Maybe your second display is on the other side of your primary display?

2. If auto rotation is ON and spacedesk display is set as Desktop Duplication/Mirror, once you rotate your secondary display it will also automatically rotate your primary display.
Make sure that you rotate your iPad device in landscape orientation.
Can you maybe send us a picture or short video of your spacedesk setup showing the rotation issue?

3. You can search and access the “spacedesk Driver Console” via Windows start menu in case automatic start is disabled.

[abossart]

Hi

Working on a PC with iPad 11 as 2nd screen. When being in a PowerPoint presentation and being in Presenter Mode on PC and moving another open document (eg WORD or anz other) to the 2nd screen (iPad) it can be viewed well on the iPad but the cursor doesn’t move to the iPad screen. So the iPad can’t really be used in Extended Mirroring mode.
Would be great if you could fix it.

Thank you!

Albert

[spacedesk Lea]

Hi @luiz-antonio,

Have you tried adding the spacedesk in the exception list of McAfee Firewall?
If not yet, please try it.
Just open your McAfee Firewall settings, click Ports and System Services then click the Add button.
System Service Name: spacedeskService
Local TCP/IP Ports: 28252
Local UDP Ports: 28252

For reference, please check https://forum.spacedesk.netwp-content/uploads/2022/04/McAfeeFirewallSettings-spacedesk.jpg

[spacedesk Lea]

Hi @felipes1603,

1/4/5. We are not actually sure if USB tethering speed will depend on what type of cable and port you are using.
Based on our observation on our side, spacedesk performance (in USB tethering connection) is the same regardless of USB cable type and port.
We also don’t know if the network speed can be increased, we always get 425 Mbps speed on our side.
And even if we manage to increase the speed, spacedesk only supports 30-60 fps fixed in the settings.

2. This seems to be a Windows behavior.
There are some suggestions here that you might want to try:
https://superuser.com/questions/729305/prevent-windows-from-creating-new-network-names-when-tethering-with-android
https://answers.microsoft.com/en-us/windows/forum/all/usb-tethering-creating-new-names-each-time/3b360d02-578c-46eb-b155-1d899775f29b

3. It’s not yet finalized, but the Viewer Pro version will probably include some performance improvement/feature e.g. hardware accelerated image encoding, native USB cable connection support.

[gopuri]

Ah dam. Hopefully it gets expanded to 2+ at some point.

[libo]

My blue screen file has 1.2G, let me send a temporary link http://tmp.link/f/627a5f998aefb 24 hours Blue screen analysis screenshot

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[spacedesk Lea]

Hi @brad,

We don’t actually know if spacedesk supports Nvidia Surround feature, we have never tested it due to lack of resources.
For further analysis, could you please send us the diagnostic logs for this issue?
JUst follow the steps below:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue (please try with smaller resolution e.g. 1024×768)
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

If possible, can you also maybe send us a short video while reproducing the issue?

[iBeerz]

error code:2-5-6 error info: 0-5-8

[spacedesk Lea]

Hi @alfredo_c and @jamessprag,

Thank you very much for sending the requested screenshots.

Please try all of our suggestions below:

1. We have done a quick research and found a quite similar issue in the lenovo forum site.
Could you please try updating your Yoga C640’s GPU, Intel Chipset, Intel Sensor Hub and Yoga Mode Control Application drivers as suggested posted by a Lenovo support here: https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Yoga-C640-13IML-Touch-screen-not-working/m-p/5095730?page=1#5413877

2. Open the Device Manager the try to disable-enable the touch device underneath Human Interface Devices.

3. On Device Manager, please try to reinstall the devices underneath “Other Devices”.

4. Run system file checker to repair missing or corrupter system files. Just run Command Prompt as Administrator then type the command: sfc /scannow
reference: https://www.windowscentral.com/how-use-sfc-scannow-command-fix-problems-windows-10#sfc_repair_windows10

[spacedesk Lea]

Hi @mortimar,
Apologies for not getting back to you.

We have checked dxdiag, we are not sure if it will help but maybe you can try the following:

1. update your Intel(R) UHD Graphics 620 driver, just download the latest driver from their website or via this
link https://www.intel.com/content/www/us/en/support/detect.html

2. We also noticed a Citrix Indirect Display Adapter on your machine, is it still active in your machine?
Can you maybe try to disable it temporarily?
And check is it will make any difference in the taskbar behavior when using spacedesk

3. Can you maybe try some of the suggestions here (especially #1): https://www.laptopmag.com/articles/windows-taskbar-wont-auto-hide

[spacedesk Lea]

Hi @libo,
Thanks for sending the diagnostic logs.
Could you please check and send us this dump file (if available) located in C:\Windows\Minidump\050822-89968-01.dmp.

[libo]

I carefully read the document instructions, and then tried various ways to replace the USB program to replace the motherboard program.Upgrade to Microsoft 11 OS and then reduce the screen resolution refresh rate.During this period, I carefully observed the fluctuation of CPU memory and graphics card, and found that it had nothing to do with these three, sometimes simply moving the mouse can cause blue screen.Sometimes it can be used for three hours through the USB connection, during which time I use nearly 300MB of high-definition Blu-ray bandwidth and nothing happens, but when the mouse is moved, that is, when the operation is performed, then he will blue screen, sometimes 10 minutes. It will blue screen, and sometimes it will only blue screen after 3 hours. During this period, after 20 to 30 minutes, the sound and the picture will not be aligned, and then I will close the video software and reopen it. I also tried disabling spacedesk’s own mouse and keyboard controls to no avail. The blue screen keeps appearing.

• 該主題由 libo 於 2 years, 5 months ago 修改。

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[alfredo_c]

Hi,

I attached the screenshot here, but I don’t have the no 2.
is this the problems?

Thanks

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[eauria]

My apologies, old eyes. Android v11, native res: 1200 x 1920. I will get you the debug info ASAP. It’s 11:58 CA. time. Beauty rest required. BTW, 40 years around the IT biz. Knowledge is power. You can save time on basic instructions.

[leungzw]

finally I found the problem was on the router2(IP:192.168.2.10) which is running a openwrt firmware.
After I remove this openwrt router out of the network spacedesk works fine.
maybe some openwrt feature is blocking some spacedesk traffic?

[spacedesk Lea]

Hi @haveit,

For further analysis, could you please follow the steps below on your secondary machine
– download this spacedesk Windows 7 Viewer that we recently compiled here:
https://www.dropbox.com/s/onq88ky3gqx96e6/spacedeskWindowsVIEWER.exe?dl=0
– this executable file is the same as the version 0.9.37 (we only enabled a few more debug traces)
– then download the DebugView app here: https://docs.microsoft.com/en-us/sysinternals/downloads/debugview
– extract the DebugView.zip and run the DbgView.exe as “Administrator”
– make sure to check the Capture -> Capture Win32
– open the spacedesk Windows 7 Viewer .exe file that we sent to you, then try to connect (to reproduce the Display Off issue)
– there should be some “SA [xxxx:xxxx]…” traces printed in the DebugView screen, save it (as .txt file) and send it to us

• 該回覆由 spacedesk Lea 於 2 years, 5 months ago 修改。
• 該回覆由 spacedesk Lea 於 2 years, 5 months ago 修改。

[haveit]

From the server computer it is (Windows 10 64x Server) and computer №2 is (Windows 7 Viewer app (Desktop Version 0.9.37)).

[spacedesk Lea]

Hi @alfredo_c,

Could you please send us the screenshots of the following:

1. Run devmgmt.msc to open the Device Manager and take a screenshot of it.
2. Run regedit, then go to this path: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Wisp\Pen\Digimon
then take a screenshot of the registry values.

[haveit]

Hi. when I try to connect through computer 1 to computer 2, I get the message “connected, display off”. the connection is established. when connected through my phone, everything works fine, it can be seen in the logs. At first I connected via phone to the computer, after 30 seconds it turned off. then, I tried to connect via computer2 to computer 1, it says “connected – display off”. I have attached the logs. thanks in advance.

[spacedesk Lea]

Hi @el_viejo,

For further analysis, could you please send us the error traces of the spacedesk Windows 10 Viewer upon app crash.
Please follow the steps below:
– download the DebugView app here: https://docs.microsoft.com/en-us/sysinternals/downloads/debugview
– extract the DebugView.zip and run the DbgView.exe as “Administrator”
– make sure to check the Capture -> Capture Win32
– open the spacedesk Windows 10 Viewer app then try to connect and wait for the crash to happen
– there should be some “SA [xxxx:xxxx]…” traces printed in the DebugView screen, save it and send it to us

Please also monitor the CPU, Memory and Network usage (if it’s high or low) in the task manager right before the crash, then let us know your observation.

[el_viejo]

after updating my main machine (windows 10) coming from spacedesk server 1.0.39 updating to latest 1.0.40 i notice frequent crashes of my spacedesk client (windows 10, spacedesk client 0.0.23.0 installed from ms store). this mainly happens when the main machine is locked for a while or in the moment the machine gets unlocked.

• 該主題由 el_viejo 於 2 years, 5 months ago 修改。

[Jgoo4414]

So I started having this issue after the recent update. The longest I have gone is about 10 min before the server drops the connection. Usually drops after 4-5 min. Its a stable LAN cable with no internet issues. Checked the unsupported software and its not installed. Tried having auto reconnect on. Both the server and client are up to date. Didn’t have any issues before hand. Attached the log info here.

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[spacedesk Lea]

Hi @wadewilson,

Thanks for the feedback.
We have analyzed the DebugView you sent and able to reproduce the black screen issue on our side.

This issue was caused by the current screen resolution pitch limitation in the current Windows 10 (Microsoft Store) version, Android (Google Playstore) version and iOS (Apple App store) version.
This limitation will be removed soon.
But for now, you can use the Windows 7 (Desktop version) Viewer and it should work with your 5120×2880 client screen resolution.
Or you can still continue to use the Windows 10 version of the Viewer app and just make sure that the client resolution width will not exceed 4096.

[spacedesk Lea]

Hi @intelatombomb52,

Do you have VPN (Virtual Private Network) enabled?
Please also check if the client isolation on your WiFi router settings is enabled. If this setting is enabled, it will prevent direct communication between connected devices/computers.

For more info, please check Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/.

[IntelAtomBomb52]

Hi friends, I can’t use the spacedesk program that I’m actively using my tablet doesn’t see the computer anymore (they are connected to the same internet)
The ways I tried:

-I’ve formatted it.
-I deleted and installed it from the tablet and computer 2 times.
-I uninstalled the antivirus program.
-I gave you permission through the firewall.
-I haven’t tried manually.

Friends work with another wifi, but it doesn’t work on my own internet

[yuan]

I never thought that space-desk causes this wsl bug. I checked all the information I could find on Internet, but it worked until I saw this.
To express my appreciation, I register an account and write these words.
Thank you, guys!! Repairing Hyper-V drivers helps my life!!!

And remember, if you want to use wsl2, preparing virtualisation drivers is necessary when you ensure you have enabled all the virtualisation features.

[keith445511]

I ran MicrosoftProgram_Install_and_Uninstall but could not remove the old driver.
I checked and found that three drivers were still in the FileRepository folder of the DriverStore in System32.
After deleting them, I was able to successfully install the latest Ver. 1.0.40.

[spacedesk Lea]

Hi @ahfeldma,

Thanks for sending the diagnostic logs.
We noticed that aside from Norton, you also have Malwarebytes.
Could you please try is to add “C:\Windows\system32\spacedeskService.exe” into the “Allow List” of your Malwarebytes and Norton settings to exclude spacedesk from all detections.

[spacedesk Lea]

Hi @keith445511,
Thanks for sending the logs.
Based on the logs, it seems that you have a previous spacedesk Driver (v1014) installed on your machine.
Could you please try to uninstall it first via Microsoft Troubleshooter program which you can download here:
https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Uninstalling.
If “spacedesk Windows DRIVER” is not on the program list, just select “Not Listed” then paste the product code of spacedesk_driver_Win_10_64_v1014_BETA.msi here: {8C330294-7E17-42D6-B17F-1D875427F066}

After that, please reboot your primary machine then try again to install the latest spacedesk msi installer from the website.

[spacedesk Lea]

Hi @keith445511,
Thanks for sending the logs.
Based on the logs, it seems that you have a previous spacedesk Driver (v1014) installed on your machine.
Could you please try to uninstall it first via Microsoft Troubleshooter program which you can download here:
https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Uninstalling.
If “spacedesk Windows DRIVER” is not on the program list, just select “Not Listed” then paste the product code of spacedesk_driver_Win_10_64_v1014_BETA.msi here: {8C330294-7E17-42D6-B17F-1D875427F066}

After that, please reboot your primary machine then try again to install the latest spacedesk msi installer from the website.

[ANGE_LACO]

All on the following link cause files size:

https://www.mediafire.com/file/1f1pdg8h0hkmjmd/Spacedesk_help_%2540ange_laco.zip/file

[spacedesk Lea]

Hi @wayniec,

I see. Thanks for the feedback.
Please try these steps for now:
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the black screen + disconnected error code 2-5-6
– switch Diagnostic Collection OFF

Then go to C:\Users\Public\Public Downloads and send us the Debugview.log and all spacedesk files in C:\Users\Public.
And also send us the dxdiag.txt file by running the dxdiag.exe then click “Save All Information”.

• 該回覆由 spacedesk Lea 於 2 years, 5 months ago 修改。

[wayniec]

Hi

I’ve tried all of those and it’s still not saving anything. The only thing it does it populate the diagnostic box below the buttons. I’ve tried multiple locations, desktop, my documents and it makes no difference.

This was the data in the box
spacedesk DRIVERS
————————-
Device Name : spacedesk Graphics Adapter
Version: 1.1.363.160
Device ID : SWD\{1BAAD4AC-CD9D-4207-B4FF-C4F160604B13}\0000
Status : OK
Error Code : 0
PNPClass : Display
Service : WUDFRd
HardwareID[0] : VID_DATRONICSOFT_PID_SPACEDESK_VIRTUAL_DISPLAY_0003

Device Name : spacedesk virtual Bus
Version: 1.0.363.32
Device ID : ROOT\SPACEDESK_VIRTUAL_BUS\0000
Status : OK
Error Code : 0
PNPClass : System
Service : spacedeskDriverBus
HardwareID[0] : Root\VID_DATRONICSOFT_PID_SPACEDESK_VIRTUAL_BUS_0001

[spacedesk Lea]

Hi @wayniec,

Could you please go to C:\Windows\system32 folder, then find the spacedeskConsole.exe and right-click run as Administrator, then try again the steps above.

If it’s still empty, please try to copy the spacedeskConsole.exe to other location (e.g. on Desktop) then run it as administrator from there.

[racerrecords]

I hope someone can help please

Up untill 15 mins ago i had all three of my monitors working 2 connected via HDMI and spacedesk connecting the third something has now changed as when I connect spacedesk it kicks out one of my direct connected monitors. I really have no idea what changed

I have a intel grahpics 4000 card which does support three monitors as long as one (as it was) is wireless ETC

Again this was all good just 15 mins ago

Please help!

Thanks

[spacedesk Lea]

Hi @kordula2gmail-com,
Thanks for sending the diagnostic logs.
Could you please try the following:
– open spacedesk Driver Console -> Control -> Clear Windows Display Settings
– connect your Lenovo tablet (expect to see the tablet as Extension mode)
– make sure that the position/orientation of the tablet is in Landscape mode
– open the Display settings window and switch to Mirror/Duplicate mode or just press Windows Logo + P key then select “Duplicate”

• 該回覆由 spacedesk Lea 於 2 years, 5 months ago 修改。

[spacedesk Lea]

Hi @tsp12,

USB tethering connection is applicable if your secondary machine is Android or iOS device.
Based on your statement, you have laptop and PC so I assume you have Windows as secondary machine.
Therefore, you can try Ethernet crossover cable connection between your windows machines.

Please check the Performance tuning -> Network Bandwidth -> Network Cable chapter in the user manual https://forum.spacedesk.netuser-manual/.
You may also check the step by step procedure on how the setup a direct network cable connection here https://helpdeskgeek.com/networking/connect-two-computers-using-a-crossover-cable/.

[spacedesk Lea]

Hi @wayniec,
For further analysis, could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try to connect your viewer app and reproduce the black screen + disconnected error code 2-5-6
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[aragubas]

Hello! sorry for taking months for replying I got so annoyed by this issue that I uninstalled spacedesk entirely x’3

my Samsung Galaxy Tab 3 Lite (SM-T110) runs android 4.2.2

and I couldn’t record the issue because I coudln’t find any app for reording screen on my android tablet. I can try pointing a camera to it and recording in that way… Actually i’m go do that and post a video to Youtube and I will post the list here when I do it…

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[felipes1603]

Hello,
Thank you so much for the work, the apps it’s been very helpfull. For my experiences with spacedesk, i have some questions i’d like to know, and pardon me of my weird question because i am not a tech person.

1. i am using my android tablet as my pc’s extended monitor, and mainly using USB Tethering for better performance. If i may ask, if i’m using a better usb cable (3.1 type c or thunderbolt), would it give a better transfer data and performance (fps, delay, etc)? my android has UFS 3.2 and my PC also has a type c 3.1 port too

2. i’ve been looking at my ethernet network and its connection name is changing, from the first time i connect my android tab with USB Tethering, it says Network 1, but now its name is Network 18, it will always be updating as a new network. Can i reset this, or is there a feature or should it be a system thing to make it keeps the specific name?

3. USB Tethering has speed cap in 425 MB, which is still ok, but i see that spacedesk is having a big update in 2022 Q4, especially there will be some kind of Pro version. Will it provide even better feature for better performance, low delay and latency etc?

4. That might be related to our devices too, so i have device that support 3.1 usb type C, which can transfer data up to 10gbps, is it possible that using that as a type of transfer data, work like USB Tethering for a screen extending/mirroring feature? especially for devices that has not support MHL/DisplayPort, if not then,

5. Can the USB Tethering speed increased based on the usb type’s and it’s maximal performance on transfering data of 10Gbps?

Thank you!

[Undertaker555]

Hello.
Today I tried to install Spacedesk.

When I install, all looks fine, but then I saw that there was no tray icon.
After investigating, I found that the setup did not install the .exe into system32.

I tested it on another computer, and it works fine.
Why isn’t it working on my laptop? I really need this software soon..
I hope really much that we can fix it..

My laptop is Samsung Galaxy Book S.

Thank you for helping.

[wayniec]

Hi

I’ve been using spacedesk for weeks and it’s been great. so useful. today it’s connecting but all I’m getting is a black screen. I’ve read through all the posts I can, and I’ve updated the drivers on the windows machine.

I’m using an ipad and it’s on the latest version. I’m un and reinstalled both apps, power cycled everything including the router. Nothing works.

After around 2 minutes I get disconnected and error code 2-5-6, this suggests a display driver issue, but they’re all up to date.

Any suggestions please and thank you!

[WadeWilson]

Hi Spacedesk Lea,

I have the same case with the same issue.

I tried to use my iMAC 27″ (2017) with a Radeon Pro 570 4096 MB as a secondary screen for my windows Laptop. Therefore I installed Windows 10 (via bootcamp) on my iMAC and did everything like Schneider97.

I also have an established connection and can take over control but the (viewer)screen remains black

Could you please help?

Many thanks in advance

[spacedesk Lea]

Hi @arminriazi,
Here is the product ID of the spacedesk_driver_Win_10_64_v0918_BETA.msi:{716C72D5-6313-4130-B938-C868C7461E31}

[spacedesk Lea]

Hi @kordula2gmail-com,
Thanks for sending the diagnostic logs.
It seems that the diagnostic logs are incomplete.
Did you do these steps before clicking the “Save All Information” button?
– if DebugView is “Unavailable”, download it first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect your Viewer app and reproduce the rotation issue
– switch Diagnostic Collection OFF