Forum 討論群 spacedesk Discussions WSL2 not starting after spacedesk installation

  • This topic has 22 則回覆, 12 個參與人, and was last updated 2 years ago by yuan.
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  • #5246
    tono
    參與者

    I’m facing the same problem in this link.
    https://github.com/microsoft/WSL/issues/4930

    It seems spacedesk causes the problem.
    The problem occurred just after I installed spacedesk.
    I uninstalled spacedesk but it didn’t resolve the issue.

    I appreciate if anyone knows resolution.

    Thanks.

    #5280
    Aiken
    參與者

    My friend and I also encountered this problem. After installing spacedesk, WSL2 could not start. We tried all the methods in the corresponding link but could not solve this problem.

    Even if it is uninstalled, the system cannot be restored to its original state. I really hope you can locate the problem and give a solution.

    Thanks.

    • 該回覆由 Aiken 於 2 years, 4 months ago 修改。
    #5307
    spacedesk Lea
    管理員

    Thank you very much for the feedback.
    We will investigate and try to reproduce this issue.
    We will get back to you as soon as we have analyzed it.

    #5358
    l3xx3r
    參與者

    Same problem here.
    Tried the usual fixes, like disable hyper-v, platform and wsl. Restart and renable, also doesn’t fix the problem.
    Uninstalling spacedesk does not fix the problem.

    Just let me know if you need further information about the enviroment.

    Greetings

    • 該回覆由 l3xx3r 於 2 years, 4 months ago 修改。
    #5360
    spacedesk Lea
    管理員

    Hello everyone,

    For further analysis, could you please send us the diagnostic logs.

    If you still have spacedesk installed on your machine, just click the spacedesk tray icon to open the spacedesk Driver Console, then go to Diagnostics page and click the “Save All Information”.
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.

    If you already have uninstalled/removed spacedesk on your machine, then please send us the following logs:
    – dxdiag file (run dxdiag.exe then click “Save All Information”)
    – C:\Windows\INF\setupapi.dev.log

    Save all files in one folder then, right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    #5377
    l3xx3r
    參與者

    Hello again,

    i’ve attached the logs. I also tried to reset via windows system restore(could help some people), in my case the restore wasn’t successfull at all.

    greetings
    alex

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    #5379
    undefinedman
    參與者

    For me spacedesk also crashed wsl2 and even after uninstalling spacedesk, i cannot start the wsl (tried turning on/off in Windows features) throwing an error “Please enable the Virtual Machine Platform Windows feature and ensure virtualization is enabled in the BIOS.
    For information please visit https://aka.ms/wsl2-install”

    #5380
    bananacry
    參與者

    I fixed the issue through a Windows Update Installation (keep personal data) and didnt reinstalled spacedesk after it.

    One additional informaton. Windows Sandbox also gets broken, and also got fixed by the update installation.

    #5381
    darkan35
    參與者

    Hello,

    I wait a solution, because since the spacedesk problem, I can no longer work.
    And solution to pass by windows update and reinstall system is not solution for me.

    #5384
    darkan35
    參與者

    I found this.
    Wsl is not started because Hyper V service is not started and I can’t started manually this.
    I Try to install an old version but Wsl don’t start.

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