[spacedesk Renz]

Hi @spetsnaz,

Please check in the spacedesk Driver Console, click on Incompatible Software to see if any are installed in your server device. If there are, you need to uninstall them for Spacedesk to properly work in your device. If there are no incompatible software installed in your server device, please send us the diagnostic logs for this issue in order for us to analyze the cause of the problem.
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– connect to server and wait for disconnection
– switch Diagnostic Collection OFF
– click Save All Information button

Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply. Thank you.

• This reply was modified 2 years, 7 months ago by spacedesk Renz.
• This reply was modified 2 years, 7 months ago by spacedesk Renz.
• This reply was modified 2 years, 7 months ago by spacedesk Renz.
• This reply was modified 2 years, 7 months ago by spacedesk Renz.

[spacedesk Renz]

Hi @romans,

You can use your Spacedesk Viewer device as a remote desktop by duplicating your primary PC’s screen on the Viewer screen. For instructions on how to do this, please check our User Manual under the section “Configuration and Settings” -> “Desktop Extension or Desktop Duplication (mirror) Settings in Display Control Panel” by clicking the link below:
https://forum.spacedesk.netuser-manual/#item_470
Thank you!

[spacedesk Renz]

Hi @gennady46,

Have you tried dragging the window to the second monitor to see if it gets displayed there? If the window is displayed in the Primary PC’s monitor, you should be able to drag the window to the Viewer’s monitor for you to display it there. You can check the arrangement of the monitors by right-clicking on your desktop and clicking Display Settings on the menu that appears so you would know where to drag your windows to.

Alternatively, if you would like to duplicate the Primary PC’s monitor on your Viewer, you can follow the instructions in the User Manual under “Configurations and Settings” -> “Desktop Extension or Desktop Duplication (mirror) Settings in Display Control Panel” by clicking the link here:
https://forum.spacedesk.netuser-manual/#item_471

Thank you!

• This reply was modified 2 years, 7 months ago by spacedesk Renz. Reason: Adding email notifications for additional replies

[spacedesk Renz]

Hi @jlaw2756,

You can rest assured that the server’s version that you’ve installed is v1.0.36.
This is a known issue and it will be fixed in the next version’s release. Thank you.

• This reply was modified 2 years, 7 months ago by spacedesk Renz.
• This reply was modified 2 years, 7 months ago by spacedesk Renz.

[spacedesk Renz]

Hi @qi,

For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply. Thank you!

• This reply was modified 2 years, 7 months ago by spacedesk Renz.

[spacedesk Renz]

Hi @zxxd1527,

For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

Thank you!

[spacedesk Renz]

Hi @gdma1956,

For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

• This reply was modified 2 years, 7 months ago by spacedesk Renz.

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