[spacedesk Faith]

Hi @eman,

Yes, resolution must not be bigger than the native resolution but you can try it with our Video Wall feature. You can easily setup the layout of video wall by setting your desired wall size with the desired size (width and height) of each client, in the Video wall settings tab (of spacedesk Driver Console).
For assistance, please check the Video Wall Configuration chapter in the user manual https://forum.spacedesk.netuser-manual/.

[spacedesk Faith]

Hi @serhii,

Unfortunately, we cannot view the attached file, it exceeds the allowed file size.
Please attach again with reduced file size.

• This reply was modified 2 years, 2 months ago by spacedesk Faith.

[spacedesk Faith]

Hi @eddy,

For further analysis, could you also please send us the following logs:
– most recent *.dmp file
– diagnostic logs generated via spacedesk Driver Console -> Save All Information.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Faith]

You can try these options:
1. Enable auto-rotation feature of the client (In the client settings, go to Rotation and enable Autorotation then Save.)
2. Manually set the Display orientation on Windows Display Settings (Please see the attachments below.)

Attachments:

You must be logged in to view attached files.

[spacedesk Faith]

Hi @mhammady,
For further analysis, could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer apps and reproduce this issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Faith]

Hi @mad-dog,

Does it only happen when using FiveM?
Does 2022-09-10-001540-spacedeskRuntimeDiagnostics folder already exists? If not, please follow the steps below:

– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button

PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected. Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

Also, please check if you can find a recent dump file (time stamp should be the same as when the issue happen) in C:\Windows\minidump. And include this in your attachment. Thank you.

• This reply was modified 2 years, 2 months ago by spacedesk Faith.
• This reply was modified 2 years, 2 months ago by spacedesk Faith.

[spacedesk Faith]

Hi @achee,

Thanks for the logs.
It seems that something on your primary machine is preventing a spacedesk connection.

We noticed that you have CrowdStrike Falcon Sensor Antivirus on your primary machine.
Could you please check if there’s an exception list setting on this antivirus app and just try to include spacedesk to allow incoming and outgoing connection.
The following are the spacedesk details you might need for manual setting:
service name: spacedeskService
file path: C:\Windows\system32\spacedeskService.exe
TCP/IP Port: 28252
UDP Port: 28252

[spacedesk Faith]

Hi @Serhii,
For further analysis, could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the display off issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply, please note that .rar file is not allowed as attachment. Thank you.

[spacedesk Faith]

Unfortunately, rar file is not allowed as attachment, please save the diagnostic as zip file as instructed. Thank you.

• This reply was modified 2 years, 2 months ago by spacedesk Faith.

[spacedesk Faith]

Hi @Nspivey,
For further analysis, could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the display off issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Faith]

Could you please check the following:
– Check if spacedeskService is running / Server status is ON in the Console window.
– Are both primary machine secondary device connected on local area network?
– Can you try to ping the IP address of your secondary machine from your primary machine and vice versa?
To check if both machines are reachable to each other.
– What is the current Network Profile on your primary machine, is it Public or Private?
You can see it on Windows Settings -> Network & Internet -> Properties.

Please refer to the Troubleshooting Network Connection chapter in our spacedesk user manual
https://forum.spacedesk.netuser-manual/

For analysis, please send us the diagnostic files on your primary machine.
Just open the spacedesk Driver Console -> Diagnostics -> Save All Information, then send us the whole diagnostic folder.
Just right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Faith]

Hi @joshsum,

Thanks for sending the logs.
Based on the logs, spacedesk virtual Bus installation failed which causes the touch input issue.
In the setup logs, the cause of failed spacedesk virtual Bus installation is that the previous device driver has been marked for deletion which means it requires a system reboot before installing the new version.
Please try to uninstall spacedesk Driver, then after that reboot your machine and try to reinstall again.

[spacedesk Faith]

Hi @joshsum,

Thanks for sending the diagnostic files.

However the diagnostic files are incomplete.
Some logs are missing which we need for further analysis (e.g DebugView.log and *.etl files).

Please make sure to follow these steps correctly:
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue (by sending touch input for several times)
– switch Diagnostic Collection OFF
– click Save All Information button

[spacedesk Faith]

Hi @joshsum,

Can you please tell us your primary machine’s operating system? Is it Windows 7/8.1/10/11?

For assistance, please also check the troubleshooting chapters in the user manual https://forum.spacedesk.netuser-manual/.

If the troubleshooting chapters did not help and if you have Windows 10/11 as primary machine, could you please send us the diagnostic logs for this issue?

– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

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