Very low quality Colors on iPad 12.9

[BartR]

Hi

just installed the app

the color quality is very poor on iPad 12.9.
Even putting the settings to high quality, I get something like old fashion 16 colors.
I’m not able to have full colors

Any known issue about?

[spacedesk Lea]

Hi @bartr,
Do you have videowall mode enabled?
Can you please send us the following for further analysis:
– dxdiag.txt file – just run dxdiag.exe on your primary machine, click “Save All Information”.
– screenshot of your viewer showing the “old fashion 16 colors”.

[BartR]

I tried also the videowall but not success

Please give me an address where to send the dxdiag.txt and the screenshot

• This reply was modified 3 years, 1 month ago by BartR.
• This reply was modified 3 years, 1 month ago by BartR.

[BartR]

I try to upload here the 16color picture, meanwhile.

EDIT
No. Each time I try your system returns that the size of the picture is too big.
Please send me an email where i can attach the files you required

• This reply was modified 3 years, 1 month ago by BartR. Reason: The size of the picture was too big.I try to reduce it
• This reply was modified 3 years, 1 month ago by BartR.

[spacedesk Lea]

Please send it here: info@spacedesk.net

[BartR]

Great,

I sent both files right now

[spacedesk Lea]

Hi @bartr,

We have received the request files.
The color issue is due to AMD’s 10-Bit Pixel Format enabled in the settings.
Please disable it, just open the Radeon Software window, click the Settings icon on the top right side, then “Graphics” -> “Advanced” -> disable the “10-bit Pixel Format” then reboot your primary machine to apply the changes.

[BartR]

Hi Lea

thank you so much

As I said into the email, thanks to your suggestion, it works fine now 🙂

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