Forum 討論群 spacedesk Discussions Very low quality Colors on iPad 12.9

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  • #4045
    BartR
    參與者

    Hi

    just installed the app

    the color quality is very poor on iPad 12.9.
    Even putting the settings to high quality, I get something like old fashion 16 colors.
    I’m not able to have full colors

    Any known issue about?

    #4074
    spacedesk Lea
    管理員

    Hi @bartr,
    Do you have videowall mode enabled?
    Can you please send us the following for further analysis:
    – dxdiag.txt file – just run dxdiag.exe on your primary machine, click “Save All Information”.
    – screenshot of your viewer showing the “old fashion 16 colors”.

    #4079
    BartR
    參與者

    I tried also the videowall but not success

    Please give me an address where to send the dxdiag.txt and the screenshot

    • 該回覆由 BartR 於 2 years, 7 months ago 修改。
    • 該回覆由 BartR 於 2 years, 7 months ago 修改。
    #4082
    BartR
    參與者

    I try to upload here the 16color picture, meanwhile.

    EDIT
    No. Each time I try your system returns that the size of the picture is too big.
    Please send me an email where i can attach the files you required

    • 該回覆由 BartR 於 2 years, 7 months ago 修改。原因: The size of the picture was too big.I try to reduce it
    • 該回覆由 BartR 於 2 years, 7 months ago 修改。
    #4088
    spacedesk Lea
    管理員

    Please send it here: info@spacedesk.net

    #4099
    BartR
    參與者

    Great,

    I sent both files right now

    #4100
    spacedesk Lea
    管理員

    Hi @bartr,

    We have received the request files.
    The color issue is due to AMD’s 10-Bit Pixel Format enabled in the settings.
    Please disable it, just open the Radeon Software window, click the Settings icon on the top right side, then “Graphics” -> “Advanced” -> disable the “10-bit Pixel Format” then reboot your primary machine to apply the changes.

    #4116
    BartR
    參與者

    Hi Lea

    thank you so much

    As I said into the email, thanks to your suggestion, it works fine now 🙂

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