Forum › Forums › spacedesk Discussions › update 1.0.67 to 1.0.69 high cpu load after some minutes
- This topic has 12 replies, 5 voices, and was last updated 1 year, 3 months ago by spacedesk Christian.
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August 10, 2023 at 6:37 am #23397el_viejoParticipant
after updateing from 1.0.67 to 1.0.69 i have the issue spacedeskService.exe eats constantly between 25% and 45% cpu load while being connected to one spacedesk client. before the update everything was fine. please adivse if you need logs and how to proceed to get them. thank you.
August 10, 2023 at 12:11 pm #23398spacedesk ChristianKeymasterHi @el_viejo,
in what way does the high CPU load usually occur? (video streaming/playing a game/etc..).
Can you also tell us what quality settings do you use in your spacedesk viewer? and maybe send us a screenshot/s of the high CPU load you are encountering?For further analysis, please also send us the diagnostic logs of the issue.
Just follow the steps below:
– open the spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.- This reply was modified 1 year, 3 months ago by spacedesk Christian.
- This reply was modified 1 year, 3 months ago by spacedesk Christian.
August 11, 2023 at 5:17 am #23405el_viejoParticipanthi christian,
there is no special event triggering the high cpu load. it just occurs by the time while displaying just a static windows desktop. spacedesk viewer quality settings: image quality 100, encoding color depth: high color quality, slow speed (yuv 4.4.4), custom fps rate: 60 fps. the spacedesk server machine is a dual gpu (intel hd graphics 530 + nvidia quadro m4000m). as i am currently back on 1.0.67 i will post screenshot of the high cpu load plus diagnostics data later on.
August 11, 2023 at 8:06 am #23406spacedesk ChristianKeymasterHi @el_viejo,
Thank you for the info.
We will continue to try to reproduce this issue while waiting for the screenshot and diagnostic logs.
Looking forward to your feedback.August 11, 2023 at 10:04 pm #23407Sacco_BelmonteParticipantHi. I also noticed the higher CPU load after the update.
I notice the new version has better latency, my mouse feels a lot less laggy. Is that the case? Could that be related to the high CPU usage?
Here’s a video of me turning off the spacedesk service. Note how the leftmost core on the third row drop as I turn it off.
After turning it back on is fine and the CPU usage is super fine.
August 11, 2023 at 10:05 pm #23408Sacco_BelmonteParticipantAugust 12, 2023 at 2:54 pm #23411jlappParticipantI am also getting 50% average CPU usage on the new update.
August 12, 2023 at 3:01 pm #23412jlappParticipantCan you please offer older versions of the software, so I can fix this issue?
edit, found it: https://spacedesk.net/downloads/spacedesk_driver_Win_10_64_v1067_BETA.msiAugust 14, 2023 at 2:12 am #23415spacedesk ChristianKeymasterHi @sacco_belmonte,
Do you have a client connected to your server?
Does this happen even without client connection?further analysis, please also send us the diagnostic logs of the issue.
Just follow the steps below:
– open the spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
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as for @jlapp,
What CPU do you use? Intel/AMD?
Could you also please send the diagnostic logs of the issue on your side? just follow the steps above.August 14, 2023 at 8:43 am #23419spacedesk MarcelKeymasterA tentative fix for “High CPU Load” issue was just released on our download page http://www.spacedesk.net Please Update spacedesk Windows Driver to BETA RC 1.0.70 Please let us know if this new version fixes the issue for you.
August 14, 2023 at 10:31 am #23426el_viejoParticipanti installed the 1.0.70 over 1.0.67. update went smooth. since then normal operation, no high cpu load occured so far. thank you very much.
August 15, 2023 at 8:10 pm #23448jlappParticipantNew update solved high CPU issue on Intel CPU. Thank you kindly.
August 17, 2023 at 3:56 am #23460spacedesk ChristianKeymasterWe are glad to hear that it is now working on your end. We will now close this topic.
In case you encounter any spacedesk-related issues, just let us know and we’ll be happy to assist you. -
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