update 1.0.67 to 1.0.69 high cpu load after some minutes

[el_viejo]

after updateing from 1.0.67 to 1.0.69 i have the issue spacedeskService.exe eats constantly between 25% and 45% cpu load while being connected to one spacedesk client. before the update everything was fine. please adivse if you need logs and how to proceed to get them. thank you.

[spacedesk Christian]

Hi @el_viejo,

in what way does the high CPU load usually occur? (video streaming/playing a game/etc..).
Can you also tell us what quality settings do you use in your spacedesk viewer? and maybe send us a screenshot/s of the high CPU load you are encountering?

For further analysis, please also send us the diagnostic logs of the issue.
Just follow the steps below:
– open the spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

• This reply was modified 1 year, 4 months ago by spacedesk Christian.
• This reply was modified 1 year, 4 months ago by spacedesk Christian.

[el_viejo]

hi christian,

there is no special event triggering the high cpu load. it just occurs by the time while displaying just a static windows desktop. spacedesk viewer quality settings: image quality 100, encoding color depth: high color quality, slow speed (yuv 4.4.4), custom fps rate: 60 fps. the spacedesk server machine is a dual gpu (intel hd graphics 530 + nvidia quadro m4000m). as i am currently back on 1.0.67 i will post screenshot of the high cpu load plus diagnostics data later on.

[spacedesk Christian]

Hi @el_viejo,

Thank you for the info.
We will continue to try to reproduce this issue while waiting for the screenshot and diagnostic logs.
Looking forward to your feedback.

[Sacco_Belmonte]

Hi. I also noticed the higher CPU load after the update.

@el_viejo

I notice the new version has better latency, my mouse feels a lot less laggy. Is that the case? Could that be related to the high CPU usage?

Here’s a video of me turning off the spacedesk service. Note how the leftmost core on the third row drop as I turn it off.

After turning it back on is fine and the CPU usage is super fine.

[Sacco_Belmonte]

[jlapp]

I am also getting 50% average CPU usage on the new update.

[jlapp]

Can you please offer older versions of the software, so I can fix this issue?
edit, found it: https://spacedesk.net/downloads/spacedesk_driver_Win_10_64_v1067_BETA.msi

[spacedesk Christian]

Hi @sacco_belmonte,

Do you have a client connected to your server?
Does this happen even without client connection?

further analysis, please also send us the diagnostic logs of the issue.
Just follow the steps below:
– open the spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
—
as for @jlapp,
What CPU do you use? Intel/AMD?
Could you also please send the diagnostic logs of the issue on your side? just follow the steps above.

[spacedesk Marcel]

A tentative fix for “High CPU Load” issue was just released on our download page http://www.spacedesk.net Please Update spacedesk Windows Driver to BETA RC 1.0.70 Please let us know if this new version fixes the issue for you.

[el_viejo]

i installed the 1.0.70 over 1.0.67. update went smooth. since then normal operation, no high cpu load occured so far. thank you very much.

[jlapp]

New update solved high CPU issue on Intel CPU. Thank you kindly.

[spacedesk Christian]

We are glad to hear that it is now working on your end. We will now close this topic.
In case you encounter any spacedesk-related issues, just let us know and we’ll be happy to assist you.

[Author]

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