Unable to turn on USB Android connection

[GeraltRivskiy]

Hi, Im trying to use this app to connect my tablet to laptop via USB, but I have issues with enabling USB connection
When I click on the “USB Cable Android” it doesnt responding or changing state, so plugging tablet doesnt lead to anything
I found file list of driver and found out that Im missing some of the files, one of them is spacedeskDriverAndroidUsb.sys , so maybe thats the reason of my problem, but I dont know how to solve it since I’ve already reinstalled driver couple of times and it doesnt helped

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[spacedesk Christian]

Hi @geraltrivskiy,
Did the progress bar for the ‘USB Cable Android’ option finish when you clicked on it?
Please refer to the attached screenshot for assistance.

Could you please provide us with the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

• This reply was modified 1 year ago by spacedesk Christian.

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[GeraltRivskiy]

Hello!
Im sorry for late response
I attach all files you are asked for
As for the progress bar, I have no one. All I have is an empty checkbox that isn’t changes his state, though it reacts when I point at it.
There is the link on the video shows how it looks like to me
https://drive.google.com/file/d/1afB64z3lzBbvLRvTKpDEVvaO6wrEtdsA/view?usp=sharing

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[spacedesk Christian]

Hi @geraltrivskiy,

Thank you very much for sending the required files,

However, for further investigation, Could you please send us the Diagnostic logs of this Issue?
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the issue.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[ferjero989]

i have the same problem. i cant turn the usb android box
the diagonstic collection box doesnt even stays on

• This reply was modified 11 months, 2 weeks ago by ferjero989.

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[spacedesk Christian]

Hi @ferjero989,
Thank you very much for sending your Diagnostic logs.
We will continue investigating this issue.
In the meantime, have you tried reinstalling your spacedesk Driver? if not, could you please try it and see if the issue persists?

[spacedesk Christian]

Hi @ferjero989,
Based on your traces, you did not allow or click YES on the User Account Control pop-up after you turned ON the Diagnostics and USB Cable Android.
to avoid this problem, please click YES when a pop-up saying “Do you want to make changes on your Device?” to fully enable the two options.

[ferjero989]

that never came up, i dont have UAC enabled.

[spacedesk Christian]

Hi @ferjero989,
Could you please try running your spacedeskConsole.exe as an Administrator and see if it will work?
you can find it in C:\Program Files\datronicsoft\spacedesk

• This reply was modified 11 months ago by spacedesk Christian.

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