Unable to Connect

[dmill]

I updated my router today, I do see my server IP address, but I am unable to connect. Uninstalled and reinstalled and same issue.
I don’t know what else to try.

[dmill]

Just to update I uninstalled spacedesk_driver_Win_10_64_v1067_BETA and installed spacedesk_driver_Win_10_64_v1023_BETA and was able to connect, but it’s an expired driver. When updated to spacedesk_driver_Win_10_64_v1067_BETA I cannot connect.

[spacedesk Lea]

Hi @dmill,
What is your secondary machine? Android/iOS/Windows?
Which spacedesk Viewer app are you using?
Please make sure that viewer app is also updated.

[dmill]

Hello, thank you for getting back to me. My viewers work on my Win11 machine with V1050. But my work computer is a Win10 machine running V1067 and I get connecting and then the connection fails.

I am using Version 0.91.6 on Android 7.1.1 and Android 5.1.1.

[spacedesk Lea]

Hi @dmill,
Thanks for the info.

For further analysis, could you please send us the diagnostic logs of your Windows 10 machine with spacedesk version 1067.
Just open the spacedesk Driver Console -> Diagnostics -> “Save All Information” button (if message box appears, just click No to proceed).
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

• This reply was modified 1 year, 5 months ago by spacedesk Lea.

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