Forum Foren spacedesk Discussions Unable to Connect

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  • #12894
    dmill
    Teilnehmer

    I updated my router today, I do see my server IP address, but I am unable to connect. Uninstalled and reinstalled and same issue.
    I don’t know what else to try.

    #12895
    dmill
    Teilnehmer

    Just to update I uninstalled spacedesk_driver_Win_10_64_v1067_BETA and installed spacedesk_driver_Win_10_64_v1023_BETA and was able to connect, but it’s an expired driver. When updated to spacedesk_driver_Win_10_64_v1067_BETA I cannot connect.

    #12897
    spacedesk Lea
    Administrator

    Hi @dmill,
    What is your secondary machine? Android/iOS/Windows?
    Which spacedesk Viewer app are you using?
    Please make sure that viewer app is also updated.

    #12905
    dmill
    Teilnehmer

    Hello, thank you for getting back to me. My viewers work on my Win11 machine with V1050. But my work computer is a Win10 machine running V1067 and I get connecting and then the connection fails.

    I am using Version 0.91.6 on Android 7.1.1 and Android 5.1.1.

    #12917
    spacedesk Lea
    Administrator

    Hi @dmill,
    Thanks for the info.

    For further analysis, could you please send us the diagnostic logs of your Windows 10 machine with spacedesk version 1067.
    Just open the spacedesk Driver Console -> Diagnostics -> „Save All Information“ button (if message box appears, just click No to proceed).
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    • Diese Antwort wurde geändert vor 1 Jahr, 2 Monaten von spacedesk Lea.
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