Forum Forums spacedesk Discussions Spacedesk Viewer keeps crashing upon run

Viewing 23 posts - 1 through 22 (of 22 total)
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  • #23856
    admineon
    Participant

    Hello, I am using Spacedesk Viewer for a long time, and this morning after running the software the application window appears for a second and closes. I am running on windows 10 Home 22H2. Was uninstalling the software and installing again from the Microsoft store and same effect. Version: 0.0.28.0
    Any help ?
    Thanks.

    • This topic was modified 1 year, 3 months ago by admineon.
    #23864

    Hi @admineon,

    -Do you have auto-connect enabled in your viewer’s settings?
    -Does the crash occur after you wake your client machine up from suspend (sleep/Hibernate)?
    If you haven’t tried yet, please also try to reboot your client machine.

    #23868
    admineon
    Participant

    Hello Christian,
    Thanks for reply,
    – I think yes. the auto-connect was enabled, but i was uninstalling the app and installing again from Microsoft Store.
    – No, i am shutting down each time the PC and booting it from zero, so it does do reboot.
    – I even installed the server version just to check, and yes, server is working, only client version when starting just showing for a second the window and then it just disappears, no running process in Task lists.
    So weird, just one day it began, wit worked like for a year.
    May be some C++ redistributable needed i don’t know, even there was no Windows updates lately
    I even cleared everything(that has words spacedesk) in Registry after uninstall.
    Maybe there are some logs which are written ?

    • This reply was modified 1 year, 3 months ago by admineon.
    #23870
    admineon
    Participant

    p.s.
    by the way. the HTML version is working ok. so i am using it meanwhile, but you know it is way slower.

    #23871

    Hi @admineon,

    Just to be clear,
    -Do you enable auto-connect every time you install a new UWP viewer?
    -After booting up the PC, do you then run the viewer and then the viewer will crash?

    #23872
    admineon
    Participant

    Hi Christian,
    – No, after reinstalling i didn’t enabled the auto-connect.
    – Yes. It just showing for microsecond the window and disappears. No Windows error messages, nothing.

    #23874

    Hi @admineon,

    For further analysis, please send us the dxdiag info of your secondary machine where the crash occurs.
    just run dxdiag.exe on your primary machine, click “Save all information” and send us the output file. (dxdiag.txt)

    #23879
    admineon
    Participant

    Hello Christian,
    Please see attached the log.

    Attachments:
    You must be logged in to view attached files.
    #23896

    Hi @admineon,

    Thank you very much for sending the required file.
    We will continue to investigate and try to reproduce this issue, we will inform you of its progress or if a fix has been made available for this issue.

    #23897
    admineon
    Participant

    Thank you Christian,
    I just tried now to connect via HTLM, yesterday it worked and now this is what i get in Chrome:

    This site can’t provide a secure connectionviewer.spacedesk.net uses an unsupported protocol.
    ERR_SSL_VERSION_OR_CIPHER_MISMATCH

    Maybe this could help the investigation.
    So, for now even the HTML is not working, looks like something is going on with my windows.
    Good day,
    Leon.

    #23898

    Hi @admineon,

    Could you please try clearing your browser’s cached files, images, and cookies first before accessing the HTML5 Viewer and then try again

    #23908

    For information: I am having the same issue.
    Server is a Windows 10 Home PC – server works fine.
    Viewer is a Surface Pro 6 running Windows 10. This was working fine until around 0900hrs (GMT) on Sunday.
    Now loading the programme causes a very brief screen to load and then disappear. Nothing running in the background.

    Running the HTML version also gives the same error as mentioned in a previous post (I’m not clued-up on HTML so decided to abandon this.)

    Installed the viewer on my MotoG50 phone and it works fine. Also tried loading the viewer on my Windows 10 PC which also works fine.

    Cannot roll back to a previous update on the Surface Pro so cannot test.
    Disabled the firewall but same results.

    Hope this helps.
    Andrew

    #23911

    DXDIAG information attached.

    Attachments:
    You must be logged in to view attached files.
    #23916

    Hi!

    Thank you very much for sending your dxdiag info.
    We were able to reproduce a crash, which may possibly be the same issue you are experiencing. We will continue investigating this problem and will inform you of its progress or if a fix has been made available.

    #23917

    No worries. Shall we start placing bets which Windows update has caused it…?

    #23918
    Eniki2000
    Participant

    Hi
    Same Problem by me.
    I am using Spacedesk Viewer for 4 month. Now, after running the software (Client) the application window appears for a second and closes.
    System: Windows 10
    Version: Spacedesk Windows Viewer v0942 Beta

    Repair does not work.
    I remove the Software und install it again.
    Now it Works. Connection over Network works fine.
    After closing the Spacedesk client, the same Problem again. I have to remove the Software and install it again. Now it works.
    After closing the Spacedesk Viewer, same Problem again.

    Achim

    #23921

    Hi @eniki2000,

    Could you clarify what viewer is this? did you download it from the website (https://www.spacedesk.net/), or is it from the MS Store?

    #23922

    Hi Christian.
    Mine was from MS store via the link on the Spacedesk website.

    Andrew

    #23923
    Eniki2000
    Participant

    Hi Christian,

    News from Spacedesk Viewer.
    It was not possible to install or to repair the Viewer with the Microsoft Store Version.
    It is only possible to open the software.
    Then im using the Version on the spacedesk.net Site to install, repair and remove the Viewer.
    It does only works one time (look above) but now i can remove the software (Viewer).
    Just now i install the Software from the Mircosoft Store and now it works.
    I can close the program an start again. Great!!!

    #23924

    Hi!
    We have just released a new spacedesk UWP viewer that contains a potential fix for these issues in the Microsoft Store. Please update your viewer and let us know if it resolves the issues.
    We look forward to your feedback.

    #23926

    Thank you. I’ll give it a try when I get home. 🙂

    #23928

    Hi. Looks like it’s working at the moment.
    Ran once and working. Currently running for the second time now.

    Thank you for sorting.

    Andrew

    #23935
    admineon
    Participant

    Hello Christian,
    The updated version seams to be working very good.
    Thanks for the support.
    I would be happy to donate, I am using Spacedesk for two years and very happy with it.
    Thank you all.
    Leon.

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