LAN Connectivity Has Failed

[gdspwilson]

Hi Everyone,
I’ve been using Spacedesk successfully for the last 6 months or so . . . and then suddenly it just stopped working entirely. I have:
– uninstalled and reinstalled spacedesk from min Win 10 PC.
– Cleared cache and data from my android tablets
– tried to connect via hostname (unsuccessfully)
– tried to connect via IP address (unsuccessfully)
– removed permissions on Windows Defender (firewall)
– re-added firewall permissions
– verified static IP addresses for my PC and android devices

Nothing seems to work. I’m wondering if there was a Windows Update or something that might be causing this conflict because, prior to 2 days ago, the solution has been working nicely for me. I can’t seem to figure this out.

Any ideas?

[spacedesk Nicole]

Hi @gdspwilson,

have you tried the troubleshooting tips in our user manual’s Network Connection topic https://manual.spacedesk.net/NetworkConnection.html ?

If the troubleshooting tips did not help, please send us the diagnostic logs for further analysis.
Just open the spacedesk Driver Console -> Diagnostics
– download DebugView (a Download button is available)
– switch Diagnostic Collection ON (check)
– Reproduce the problem by connecting the client
– switch Diagnostic Collection OFF (uncheck)
– click “Save All Information” (if dialog box appears, just click NO)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply or upload to Dropbox/Google drive/One drive/similar apps and send us the link.

[Author]

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