Installation Error help

[anwnd2ek]

Hi, I tried to install Spacedesk on my primary computer, but got an installation error I attached.
I tried after reboot and also checked my Window updates.

I also attached my DxDiag.txt file if that helps you to solve this problem.

Thank you.

Attachments:

You must be logged in to view attached files.

[spacedesk Christian]

Hi @anwnd2ek,

Thank you very much for sending your DxDiag file.
For further analysis, please send us the following files:
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[anwnd2ek]

Attached are the logs you requested.

Thank you for your help

Attachments:

You must be logged in to view attached files.

[spacedesk Christian]

Hi @anwnd2ek,
Thank you very much for sending the required files.
we are now analyzing them and will get back to you as soon as possible.

[spacedesk Christian]

Hi @anwnd2ek,
There may be a conflict with your destination folder causing the failed installation. Could you please try installing it in a different folder? Also, make sure not to put any spaces between the folder name.
Please refer to the attached screenshot for assistance.

Attachments:

You must be logged in to view attached files.

[anwnd2ek]

Hi, I tried several times on that way, but still error is popping up.
I took Screenshot for one of my try.
and attached updated logs if needed.

Attachments:

You must be logged in to view attached files.

[Author]

Posts