I need help clarifying USB connection.

[Sacco_Belmonte]

Hi Fellas.

Please help me understand.

How can I have the USB connection properly?

I see in the console “USB (0 Connected)” despite all efforts. I want to see “USB (1 connected)” but don’t know how. I looked in the help but found nothing useful to solve this.

I have purchased a license for 1 PC in the google Store BTW.

• This topic was modified 10 months, 3 weeks ago by Sacco_Belmonte.

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[Sacco_Belmonte]

Forgot to say. I’m in Windows 11.

[Sacco_Belmonte]

Here are the DxDiag export and SpaceDesk logs.

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[spacedesk Christian]

Hi @sacco_belmonte,
-Have you tried turning OFF-ON the Android USB option?
-Could you try plugging the cable into other USB ports?
-Reboot your Android Device and your spacedesk server OFF-ON

if the above suggestions did not work, Please send us the Diagnostic logs of this Issue.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[Sacco_Belmonte]

Good morning 🙂

I did what you said, except changing USB port.

I think the connection is going through USB because I have WiFi off in my tablet but for some reason “USB Connection” doesn’t recognize it, hence I see “USB (0 Copnnected)”

I’m not sure if I should still use a network IP to connect. Is the only way it works but I feel the connection should be faster cause once in a while the client app says the network is slow.

I’m just not sure what to expect. I just want to see that “USB” field as “USB (1 connected)” but never happened.

Here are the diagnostic files. I hope you can find anything useful there.

[Sacco_Belmonte]

The system has a file limit.

Here’s a drive link:

https://drive.google.com/file/d/1J3QKue302p38AP8nFQin4WQQrQn-LfZB/view?usp=sharing

[Sacco_Belmonte]

I did it!

I had to switch the USB connection type in my tablet to “Media Device MTP” (It was in “No data transfer”)

[spacedesk Christian]

Hi @sacco_belmonte,
Glad you made it work on your side!
We will now close this topic. In case you encounter any spacedesk-related issues, just let us know and we’ll be happy to assist you.

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