Forum Foren spacedesk Discussions I need help clarifying USB connection.

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  • #25715
    Sacco_Belmonte
    Teilnehmer

    Hi Fellas.

    Please help me understand.

    How can I have the USB connection properly?

    I see in the console „USB (0 Connected)“ despite all efforts. I want to see „USB (1 connected)“ but don’t know how. I looked in the help but found nothing useful to solve this.

    I have purchased a license for 1 PC in the google Store BTW.

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    #25718
    Sacco_Belmonte
    Teilnehmer

    Forgot to say. I’m in Windows 11.

    #25719
    Sacco_Belmonte
    Teilnehmer

    Here are the DxDiag export and SpaceDesk logs.

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    #25726
    spacedesk Christian
    Administrator

    Hi @sacco_belmonte,
    -Have you tried turning OFF-ON the Android USB option?
    -Could you try plugging the cable into other USB ports?
    -Reboot your Android Device and your spacedesk server OFF-ON

    if the above suggestions did not work, Please send us the Diagnostic logs of this Issue.
    Just follow the steps below:
    – open spacedesk Driver Console -> Diagnostics
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – reproduce the issue
    – switch Diagnostic Collection OFF
    – click Save All Information button (if a message box appears, just click No to proceed)
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #25733
    Sacco_Belmonte
    Teilnehmer

    Good morning 🙂

    I did what you said, except changing USB port.

    I think the connection is going through USB because I have WiFi off in my tablet but for some reason „USB Connection“ doesn’t recognize it, hence I see „USB (0 Copnnected)“

    I’m not sure if I should still use a network IP to connect. Is the only way it works but I feel the connection should be faster cause once in a while the client app says the network is slow.

    I’m just not sure what to expect. I just want to see that „USB“ field as „USB (1 connected)“ but never happened.

    Here are the diagnostic files. I hope you can find anything useful there.

    #25734
    Sacco_Belmonte
    Teilnehmer
    #25735
    Sacco_Belmonte
    Teilnehmer

    I did it!

    I had to switch the USB connection type in my tablet to „Media Device MTP“ (It was in „No data transfer“)

    #25740
    spacedesk Christian
    Administrator

    Hi @sacco_belmonte,
    Glad you made it work on your side!
    We will now close this topic. In case you encounter any spacedesk-related issues, just let us know and we’ll be happy to assist you.

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