Forum › Forums › spacedesk Discussions › I can no longer connect wirelessly.
- This topic has 10 replies, 2 voices, and was last updated 10 months ago by nag.
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February 19, 2024 at 12:21 pm #25834nagParticipant
Hello,
Thank you for the wonderful app. Thanks to Spacedesk, I’ve had a great experience.
Suddenly, around 10 p.m. on February 18, 2024, Japan time, I found that while I can still connect via USB with my Android tablet, I’m unable to connect wirelessly.
I’ve confirmed that there are no issues with the firewall settings of my security software. Even after updating to the latest version and reinstalling the app for the secondary machine, the issue persists.
Could you please advise on the possible causes and solutions?
Best regards.February 20, 2024 at 1:18 am #25838spacedesk ChristianKeymasterHi @nag,
Could you please check the following?
– double check if both of your primary and secondary machines are connected within the same local area network
– see if spacedesk or C:\Program Files\datronicsoft\spacedesk\spacedeskService.exe is included in antivirus or firewall’s exception list. this is to allow spacedesk service to establish incoming and outgoing connections
– If you have VPN (Virtual Private Network) active in your machine, please disable it
– please make sure your wifi router has client isolation disabled
– check if your current Network profile in your primary machine is Public, if so, switch it to Private. you can navigate this options by going to Windows Settings -> Internet & Network- This reply was modified 10 months ago by spacedesk Christian.
February 20, 2024 at 9:41 am #25849nagParticipantThank you for your response.
I have checked according to your advice, but I am unable to establish a wireless connection.
However, I was able to connect wirelessly with my iPad.
It seems there may be an issue with connecting to Android.
Could you please provide some advice on how to address this?February 21, 2024 at 1:15 am #25853spacedesk ChristianKeymasterHi @nag,
Is there an error when you connect to your server wirelessly?
Do you see your server name/IP on your android viewer?
if not, please try to manually connect, just open the spacedesk App -> click the + sign -> then enter your server’s IP address.February 21, 2024 at 3:11 am #25854nagParticipantHi @Christian,
I can’t see the server/IP on the Android viewer. Also, even when attempting to connect manually, I couldn’t establish a connection at all.
February 21, 2024 at 7:23 am #25860spacedesk ChristianKeymasterHi @nag,
Have you tried restarting your Android device?- This reply was modified 10 months ago by spacedesk Christian.
February 21, 2024 at 12:23 pm #25865nagParticipantHi @Christian,
Restarting the Android device didn’t resolve the issue.February 22, 2024 at 6:39 am #25877spacedesk ChristianKeymasterHi @nag,
Could you maybe check your LAN/WIFI option which can be seen at the bottom of spacedesk viewer connection page?
Could you you also make sure again if your primary machine and Android device is connected under the same Wifi network?please refer to the attached screenshot for assistance.
- This reply was modified 10 months ago by spacedesk Christian.
Attachments:
You must be logged in to view attached files.February 22, 2024 at 7:25 am #25882nagParticipantHi Christian,
I managed to establish a wireless connection after updating the driver of the primary machine to version 2.1.13!
However, the keyboard connected to the Android device is not responding.
It does respond when the primary machine and Android device are connected via a wired connection.February 22, 2024 at 8:15 am #25883spacedesk ChristianKeymasterHi @nag,
We’re glad to hear that it is now working on your side!
For your keyboard Issue, this is because of the keyboard update in earlier versions for security purposes. During network connection, you are now required to enable the encryption option spacedesk Console for keyboard inputs. You can use the encryption feature when you have an Android commercial or business license.If you still wish to use it for free, you must connect your Android device to your Windows 11 laptop using a USB cable, or if you still want to use the keyboard via Wi-Fi, you need to purchase the business license for the Android viewer.
to summarize:
Keyboard in USB connection = allowed
Keyboard in Wi-Fi connection = not allowed without a business license.- This reply was modified 10 months ago by spacedesk Christian.
February 22, 2024 at 11:52 am #25886nagParticipantHi @Christian,
Thanks to your advice, the issue has been resolved successfully!
I truly appreciate it.
Regarding the keyboard, I have purchased a business license.
I will continue to make use of spacedesk from now on. -
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